Comdial Impact Dsu II Attendant Instructions Manual

							Blocking a SOHVA
You can also block an incoming SOHVA with the interactive buttons or by previ
-
ously programming your speakerphone for Voice Announce Block. See Voice
Announce Blocking section on page 24 for more information.


To respond to a SOHVA by blocking,
1.SELECT
BLOCKwhen you hear SOHVA tone. (SOHVA call is
disconnected).
Attendant Manual - DSU II Digital Expandable System 23
GCA70-245 Answering Calls
HOLD SHIFT
TA P
1
4
72
5
8
03
6
9
#OPER PRSGHI
TUVJKL ABC
WXYMNO DEF
Your
StationSOHVA
Delivering
Station
INCOMING
SOHVA
VERBAL
NONVERBAL
BLOCK
SOHVA RESPONSES
Press and Hold MUTE
While Speaking
Select MSG And
Choose Message
To Deliver
Select BLOCK
To Disconnect
Answering a SOHVA 
						

							Voice Announce Blocking
If your system installer makes this feature available, you can prevent voice
announcements such as voice-first intercom calls from sounding over your
telephone speaker if you wish. This feature also blocks Subdued Off-Hook Voice
Announcements (SOHVA) and denies access in response to attempted SOHVAs.


To block all voice-announced calls,
1.SELECT
OPTIONS.
2.SELECT
NEXTuntil
VABappears.
3.SELECT
VAB.
4.SELECT
ONto block.
5.PRESSSPEAKERto end.


To unblock all voice-announced calls,
1.SELECT
OPTIONS.
2.SELECT
NEXTuntil
VABappears.
3.SELECT
VAB.
4.SELECT
OFFto unblock.
5.PRESSSPEAKERto end.
24 Attendant Manual - DSU II Digital Expandable System
Answering Calls GCA70-245
Voice Ann. Block
ON OFF< EXIT 
						

							Making Calls
Making Outside Calls
You can manually dial a number over any telephone line you select. Or, if the
installer assigned a prime line or the idle line preference feature to your LCD
speakerphone, the system automatically selects a line for use when you lift the
handset.


To dial an outside number manually,
1.PRESSINTERCOM.
2.DIAL

ORother line button to select line
(SeeLine Groupssection for more information
on selecting an outside line).
3.LISTENfor dial tone.
4.DIALnumber.
5.LIFThandset if privacy is desired.
If your station has an assigned prime line, you will not have
to select a line before dialing outside your system.


To dial an outside number using your prime line,
1.LIFThandset if privacy is desired. Outside line is automatically
selected.
2.LISTENfor dial tone.
3.DIALnumber.
Attendant Manual - DSU II Digital Expandable System 25
GCA70-245 Making Calls
3
Line 2
SAVE ARDL
Outside Dialing Display 
						

							Making Intercom Calls
There are two methods for making an intercom call. One causes the called
telephone to ring (tone-first). The other causes your voice to sound out at the
called telephone (voice-first). Your installer can set the system to deliver either
tone-firstorvoice-firstcalling.
NOTE: The following instructions assume a tone-first setting. You can change a
call to voice announce signaling for that call simply by pressing the
INTERCOMbutton again after dialing the extension number or by pressing
theDSS/BLFbutton again.


To manually cause the other telephone to
ring (tone calling),
1.PRESSINTERCOM.
2.DIALextension number (called telephone will
ring).


To tone call automatically,
1.PRESSDSS/BLFbutton (called telephone will ring).
NOTE: The following instructions assume a voice-first default setting. Any user
can change a call to a tone signaling for that call simply by pressing the
INTERCOMbutton again after dialing the extension number or by pressing
theDSS/BLFbutton again.


To voice announce manually,
1.PRESSINTERCOM.
2.DIALextension number.
3.SPEAKyour announcement.


To voice announce automatically,
1.PRESSDSS/BLFbutton.
2.SPEAKyour announcement.
26 Attendant Manual - DSU II Digital Expandable System
Making Calls GCA70-245
J Doe
TRACK CAMP MSG
Calling J Doe
Wed 12 10:42
J Doe
Connected to J Doe 
						

							Automatic Dialing
This feature provides one- or two-button speed dialing using programmable but
-
tons at which you have previously stored numbers. There are two types of speed
dial numbers: (1) numbers that you store for your own use (personal speed dial
numbers and autodial numbers), and (2) numbers that the system attendant stores
for everyone’s use (system speed dial numbers).


To automatically dial an autodial number from one of the
programmable buttons on your station, choose one of the
following:
1.PRESSprogrammed autodial button (line selection is usually a
part of the stored speed dial number).
2.PRESSSHIFTANDprogrammed autodial button (to choose
number stored as second choice at that button).


To speed dial a personal speed dial number from the dial
pad,
1. While on hook,DIALspeed dial number on dial pad(to).


To speed dial a system speed dial number from the dial
pad,
1. While on hook,DIALANDsystem speed dial number
(01 – 99).
NOTE:If you manually choose a line for dialing, pressHOLDbefore using a
speed dial. If you place a call on hold prior to using your speed dial, pause
several seconds before you press the speed dial button; if you immediately
press the speed dial button, the system will choose the line that you have on
hold to place your speed dial call.
Attendant Manual - DSU II Digital Expandable System 27
GCA70-245 Making Calls
R
Speed Dialing Options 
						

							Redialing
Redial - Last-Dialed Number
The system provides each station with a last number redial feature. This feature
saves 16 digits of the last outside number dialed at the station. A newly dialed
number always replaces a previously dialed number. When you press the last
number redial button, the system will choose a line and redial the saved number.


To redial the last-dialed number,
1.PRESSSPEAKEROR HANG UPhandset to disconnect current
ringing or busy tone.
2.DIAL
.
3.LISTENfor ringing or busy tone over the telephone speaker:
Automatic Redial

To redial the number once a minute for 10
minutes,
1.SELECT
ARDLOR PRESSprogrammed
AUTOMATIC REDIAL button. (See page 62
for directions on programming an Automatic
Redial button.)
The number will be dialed once a minute for 10 minutes
(INTERCOM light flashes). Listen for ringing or busy tone
over the monitor speaker.
NOTE: You must pick up the handset once the call is connected, or the system
will disconnect the call after 30 seconds.


To cancel this automatic redial action,
1.LIFT AND REPLACEhandsetOR,USEthe telephone for
some other function.
The INTERCOM light then turns off and the phone returns to idle.
28 Attendant Manual - DSU II Digital Expandable System
Making Calls GCA70-245
918045551212
ARDLSAVE
Automatic Redial Option 
						

							Redial Programming (Storing Numbers)
When you use last number redial, you will overwrite the temporary system-saved
number with subsequent dialing activity. However, you can also permanently
save a number that remains available until you overwrite it by saving a different
number at the same storage location.
To save a number, you press aSAVEbutton before hanging up after you dial the
number. To dial the saved number, pressHOLDthen press the same button and
the system automatically dials the saved number


To permanently store a number you’ve just dialed,
1.SELECT
SAVE.


To dial the saved number,
1.PRESSHOLD.
2.PRESSprogrammed SAVE NUMBER REDIAL button. (See
page 57 for instructions on programming a SAVE NUMBER
REDIAL button.)
Attendant Manual - DSU II Digital Expandable System 29
GCA70-245 Making Calls 
						

							Sending Subdued Off-Hook
Voice Announcements (SOHVA)
You can make a private voice announcement to another station that is off-hook
and busy on a call if the installer has arranged the system to provide this feature.
With SOHVA, the announcement is delivered and responded to in a subdued
manner that prevents the distant party from hearing either the announcement or
the response. A tone alert precedes the announcement and is delivered to the
handset receiver of the telephone ahead of the announcement.


Make a SOHVA announcement using the SOHVA button as
follows:
1.MAKEintercom callAND HEARbusy tone. If
called station is on outside line, ring-back tone
is heard, but SOHVA is still available.
2.SELECT
SOHVAAND HEARseveral quick
tone bursts.
3.MAKEannouncement (busy tone means that
your SOHVA has been denied through system
programming or that the called party has
blocked your SOHVA).
4.WAITon line for reply (either verbal or LCD reply).
30 Attendant Manual - DSU II Digital Expandable System
Making Calls GCA70-245
J Doe Is Busy
SOHVA
CAMPNEXT
Making a SOHVA 
						

							The receiving station can respond to the announcement in a
verbal or non-verbal manner. They affect a verbal response
by pressing and holding theMUTEbutton and speaking into
the handset. They effect non-verbal response by pressing a
programmed button to send a message to be shown on the
display of the announcing station (if it is an LCD
speakerphone). The announcing station is automatically
disconnected after the response message is displayed.
Attendant Manual - DSU II Digital Expandable System 31
GCA70-245 Making Calls
I Will Call Back
12
Wed 10:42
Receiving an LCD Reply 
						

							Camping On and Queuing
Busy or Idle Station, Automatic Callback
If the telephone you have called on an intercom line is busy or rings with no
answer, you can have the system ring your telephone when the called station
becomes idle (if it was busy) or when there is any activity initiated at that
telephone (if it rang with no answer before).


To camp on at a busy or no answer station,
1.MAKEintercom call.
NOTE: If you make a call in the voice-announce mode and receive no answer at
the called station, pressINTERCOMbefore selecting
CAMPbutton in order to
camp-on at that station.
2.SELECT
CAMP.
3. Your telephone immediately hangs up. When
the telephone you called becomes idle, your
telephone will ring with five short ring bursts.
4.PRESSINTERCOMwhen you hear the ring
bursts. The other telephone will start ringing.


To cancel automatic ringback,
1.PRESSINTERCOMAND DIAL.


To camp on at a station with a Do Not Disturb condition set,
1.MAKEintercom call.
2.SELECT
CAMP. A callback will occur when called station is no
longer set in the Do Not Disturb mode.
Busy Station, Wait For An Answer (Call Waiting)
If the telephone you have called is busy, you can send a call waiting tone to that
busy telephone and wait on the line for an answer.
32 Attendant Manual - DSU II Digital Expandable System
Making Calls GCA70-245
J Doe Is Busy
SOHVA
CAMPNEXT
Selecting Camping