Comdial Impact Dsu II Attendant Instructions Manual

							5.SELECTline button to dial out on or pressINTERCOM.
—OR—
If your system provides line groups, dial1,2,3,or4for line
group 1, 2, 3, or 4, or dial 0 to have the system automatically
choose the line for you.
6.DIALany number up to 16 digits long (include

andif
needed).
Attendant Manual - DSU II Digital Expandable System 53
GCA70-245 Programming 
						

							NOTE: You may need a pause between numbers to compensate for differences
in response time between your system and the host system (ask your atten
-
dant about this). To store a pause, pressHOLD, then continue dialing. If
your system is behind a host system that needs a hookflash to access a
feature, pressTA Pto store a hookflash, then continue dialing. Also, you may
need to erase the typed digits appearing in your display to correct them. If
you do, select BKSP once for each digit to be removed.
7.SELECT
SAVEto store number.
8.PRESSnext location buttonAND STOREnext
number.
9.REPEATprevious step until all numbers are
stored,OR PRESSSPEAKERto end.
54 Attendant Manual - DSU II Digital Expandable System
Programming GCA70-245
SAVEBKSPPREV 918049782200
Entering a Number
R
Speedial and Autodial Programmable Locations 
						

							Feature Access Codes
In addition to the system features which may be programmed using the interac
-
tive buttons, several other features may be programmed by using their access
codes. The feature codes are programmed like speed dial numbers and can
occupy the same programmable buttons on your telephone.


To store a system feature access code,
1.SELECT
OPTIONS.
2.SELECT
NEXTuntil
SDIALoption appears.
3.SELECT
SDIALor
ADIAL.
4.PRESSprogrammable buttonORdial pad but
-
ton (0–9) to choose storage location.
5.DIALaccess code associated with feature.
NOTE: Access codes are listed in Appendix C, Quick Reference Guide -
DSU II Digital Expandable Systems found on page101.
6.SELECT
SAVEto store the number.
7.REPEATprevious steps until all numbers are
stored,OR SELECT
EXIT.
8.PRESSSPEAKERto end.
As you program numbers, fill in the identification strips on
your telephone.
NOTE:The telephone system allows only one autodial number at a programma-
ble button; however, you can store an autodial number or feature code at a
second level of a location where aDSSis already stored; just repeat the pro-
gramming procedure.
Attendant Manual - DSU II Digital Expandable System 55
GCA70-245 Programming
Select Location
PREV
Choose a Location
Enter Number
PREV
Dial the Access Code 
						

							As you program numbers, fill in the identification strips on your telephone as
well as these tables.
Autodial Numbers, Features or DSS Locations
(Programmable Buttons)
113
214
315
416
517
618
719
820
921
10 22
11 23
12 24
Personal Speed Dial Numbers
(Keypad Buttons)
16
27
38
49
50
56 Attendant Manual - DSU II Digital Expandable System
Programming GCA70-245 
						

							Feature Buttons
If you find that you are using certain miscellaneous features often, access buttons
may make operation easier. To create feature buttons, use the interactive buttons
to select the feature you want to store, and then store the feature on a program
-
mable button (see the instructions on the next page).


Account Code Button (ACCT)—allows you to enter an account code
for call record purposes.


Automatic Call-Back (Camp On) Button (CAMP)—arranges the
system to ring your and another’s telephones as soon as their telephone
becomes idle.


Call Forward Button (CFWD)—provides one-button forwarding of all
of your calls to another telephone.


Call Park Orbit Button (PARK)—places a call in a system hold for
pick up.


Do Not Disturb Button (DND)—prevents other telephones from
ringing your telephone.


Page Button (PAGE)—provides one-button access to paging.


Privacy Button (PRIV)—releases privacy for current call.


Saved Number Redial Button (SAVE)—redials saved last-dialed
number.


Voice-Announce Block Button (VAB)—blocks voice announce-
ments.
Programming of the feature access buttons may require several selections
involving many LCD screens. If an abbreviation used is not familiar to you,
consult Appendix B, Display Abbreviations - DSU II Digital Expandable
Systems on page 105.
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GCA70-245 Programming 
						

							
To create standard feature access buttons proceed as
follows:
1.SELECT
OPTIONS.
2.SELECT
NEXTuntil
FEATappears.
3.SELECT
FEAT.
4.SELECT
NEXTuntil desired feature choice is
displayed.
5.SELECTone of the buttons below the currently
displayed selections to choose your desired
selection.
6.RESPONDto any menu prompts associated with feature (such as
designating a Zone for
PAGE).
7.PRESSprogrammable button for storage
location.
8.SELECT
PREVOR
NEXTuntil next feature
choice is displayed or until
EXITis displayed.
9.REPEATlast two steps until all feature buttons
are programmed,OR SELECT
EXITto end.
Be sure to record the function of programmed buttons on
your telephone’s paper designation strip.


To clear a feature button assignment,
1.REPEATthe above procedure,BUT SELECT
CLEARbefore
selecting storage location button.
58 Attendant Manual - DSU II Digital Expandable System
Programming GCA70-245
Page
ZONEALL
PREV
Responding to Selections
Required for Paging
Program Button
DND PRIV NEXT
Selecting a Feature 
						

							Response Message Button
Response messaging allows you to reply in a non-verbal manner to a voice
announce or tone-signaled intercom call or to a subdued off-hook voice announce
call if the intercom caller is using an LCD speakerphone. You can press a
programmable button in response to an intercom call and send a message to be
shown on the display of the calling station.


To assign a button for nonverbal response:
1.PRESSINTERCOMAND DIAL

	.
2.PRESSthe programmable button you want to use for message
access.
3.DIAL
.
4.DIALa message number (
through).
NOTE: Programmed messages available for use are created by you, the system
attendant and are listed in a table on page 49.
5.PRESSSPEAKERto end.
Transfer Button
This program lets you set up a button to be used for transferring to a third party.
Most often, this feature is used for transferring calls you wish to retain to voice
mail.


To assign a “transfer to voice mail” button:
1.PRESSINTERCOMAND DIAL.
2.PRESSthe programmable button you want to use.
3.DIAL
.
4.DIALextension number.
5.PRESSSPEAKERto end.
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GCA70-245 Programming 
						

							Subdued Off-Hook Voice Announce
(SOHVA) Button
This feature allows you to program a button at your station that you must press
before delivering a SOHVA call. This SOHVA enabled button allows you, after
hearing a busy signal, to decide whether to interrupt the called party in a SOHVA
manner. If you decide to interrupt the call, you can press the button and complete
the SOHVA call. This button, along with SOHVA groups, allows greater control
of the callers that are allowed to make SOHVA calls and of the situations in
which they are allowed to make them.


To program a SOHVA button,
1.PRESSINTERCOMAND DIAL.
2.PRESSdesired programmable button.
3.DIAL
.
4.PRESSSPEAKERto end programming.
Group Listening Button
Group listening allows others to listen to a conversation over your telephone
speaker while allowing the distant party to hear only that conversation that is
sent through the handset speaker.


To program a group listening button,
1.PRESSINTERCOMAND DIAL.
2.PRESSdesired programmable button.
3.DIAL
.
4.PRESSSPEAKERto end.
60 Attendant Manual - DSU II Digital Expandable System
Programming GCA70-245 
						

							Assist Button
This feature allows you to program a button to be used for sending a message to
an LCD speakerphone. Once programmed, you can press the ASSIST button at
anytime to sound a tone burst at the called station and present a preprogrammed
message in the station display. You can send a message while on a call without
alerting the distant party. This feature is useful for requesting assistance while
engaging on a call. For example, a customer service representative could request
assistance from a supervisor while talking to a problem caller. The supervisor,
upon receiving the tone and noting the display message, could perform an
executive override or service observing action to join the call or monitor it.


To program an assist button,
1.PRESSINTERCOMAND DIAL

	.
2.PRESSprogrammable button you want as assist button.
3.DIAL

.
4.CHOOSEfrom one of the following options to
select the type of message that will be delivered
with the ASSIST button:
DIAL
to choose system-provided mes-
sage (
ASSISTplus name or extension num-
ber of station sending message)
DIALkeypad number (	,,etc.)
to choose preprogrammed message (see at-
tendant or table on page 49 for list of LCD
messages).
5.IFone particular station must always receive message,DIAL
extension number of that station.
6.PRESSSPEAKERto end.
Attendant Manual - DSU II Digital Expandable System 61
GCA70-245 Programming
Assist J Doe MON24 12:35
Default Call for Assistance 
						

							Automatic Redial Button
You can automatically redial a busy number or unanswered call by activating this
feature. Once you activate automatic redial, your station selects the line, automat
-
ically dials the number, and waits for a response. It will do this twice unless you
deactivate the feature by pressing that button or another button or by lifting the
handset.
The automatic redial button is a designated programmable button position and
the user must program its location to make it active.


To program a button on your telephone for redialing calls
you make that are either busy or do not answer,
1.PRESSINTERCOMAND DIAL.
2.PRESSprogrammable button.
3.DIAL
.
4.PRESSSPEAKERto end.
62 Attendant Manual - DSU II Digital Expandable System