Comdial Impact Dsu II Attendant Instructions Manual

							System Speed Dial Record Sheet
(Copy this sheet if you need more record space.)
Code Line Number Code Line Number
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GCA70-245 Attendant Features 
						

							System Clock
You can program the system clock to maintain current date and time information.
The time and date appear on the LCD speakerphone for display.


To set the system clock from the attendant’s station,
1.PRESSINTERCOM.
2.DIAL

.
3.DIAL2-digits (00-99) for year.
4.DIAL2-digits (01-12) for month.
5.DIAL2-digits (01-31) for day.
6.DIAL2-digits (00-23) for hour.
7.DIAL2-digits(00-59) for minutes.
8.PRESSSPEAKERto end.
Music On Hold
Music that is provided to outside lines while those lines are on hold can be
enabled and disabled through the attendant’s station:


To set the music on hold feature,
1.PRESSINTERCOM.
2.DIAL

.
3.PRESS L1(top, left-hand programmable button) to alternate the
feature on and off,OR
DIAL	to enableOR DIALto disable.
NOTE: Associated light will turn on when music on hold is provided and turn
off when the feature is disabled,
4.PRESSSPEAKERto end.
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							Station Message Detail Accounting
(SMDA) Printout
If your system is connected to a printer, you can command the system to print
several different types of reports and to delete all stored SMDA records.


To print an SMDA report,
1.PRESSINTERCOM.
2.DIAL


.
3.CHOOSEreport to be printed:
DIAL	for station report
DIAL	, port number,ANDfor single station re
-
port.
DIALfor line report.
DIALfor SMDA department report.
DIALfor account code report.
DIALfor automatic reports.
DIALto print all records.
DIAL
to delete SMDA records.
DIALfor Departmental Call Distribution (DCD)
report.
DIALto obtain the number of free records remaining
in the system (appears in LCD display).
DIALto abort printing.
4.PRESSSPEAKERto end.
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							System Alarm Reporting
Occasionally, the DSU II Digital Expandable Systems system will fail to commu
-
nicate with a particular station; it could be that the station has been disconnected
from its station port or that the system printer is off line. When the system experi
-
ences these disruptions, an alarm signal will display at your station or any LCD
speakerphone when designated by the installer. In order to review the system
alarms, the attendant can command the system to present alarm codes on the
station display. When this feature is provided, a flashing
appears on the first
line of your telephone’s LCD to indicate that new alarms are present.


To display alarm codes,
1.DIAL AND HOLD
for five seconds. The
following status reports will be displayed:
Station disconnected from station port for
more than five minutes. Month, day, station
port number, and station extension number
are shown.
Display shows:“Mo/Da Pxx xxxx A”
Communications difficulty between a station
and the common equipment. The number of
parity errors, up to 256, and the affected sta-
tion port are shown.
Display shows:“ xxx PARITY Pxx ”
Data printer off-line.
Display shows:“PRINTER OFF LINE”
2. You mayPRESS
to cancel the alarm report
displays.
3. After the information has been shown on the
display, the
disappears until another alarm
occurs.
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Attendant Features GCA70-245
Mo/Da Pxx xxxx
A
= NEXT # = EXIT
= NEXT # = EXIT
xxx Parity Pxx
= NEXT # = EXIT
PRINTER OFF LINE 
						

							Direct Inward Station Dialing (DISD)
The direct inward station dialing (DISD) feature allows an external party to call
an intercom station directly without assistance from the attendant (over a line
programmed for DISD). As the system attendant, you may instruct callers to
make DISD calls when necessary.
You may give the caller a DISD line number and the extension number associ
-
ated with the station he or she is trying to reach. Future calls from the caller to a
specific party will not have to be serviced at the attendant’s station, although a
ring-no answer or busy condition at the called party’s station will result in the
system’s handling the call in another manner (described below).
When a caller makes a DISD call from an outside line, he or she will initially
hear ringing. The system will answer the call with a DISD continuous dial tone;
the caller can then dial an extension number.

Ifcalled station is idle, tone is sounded and called station rings.

If the call is answered by another station user, the caller can ask for
transfer to desired station.

Ifringing stopsand dial tone sounds again, the caller can dial another
extension number.

Ifcalled station has call forwardfeature set, forward station rings.

Ifcalled station is busy, call is placed on hold and camped-on at busy
station. Ifcamp-on is not answered within a transfer recall timeout
period, busy tone is given, followed by a DISD dial tone.
NOTE: The system will return the caller to DISD dial tone two
additional times and then drop the line.


Ifcalled station is busy but is part of a hunt group, DISD call is routed
to idle station in hunt group, if available; otherwise, the call is camped-on
at dialed station. Hunt group is followed when caller hears ringing but
receives no answer.


If an invalid extension number is dialed, an error tone is sounded before
DISD dial tone is returned (caller can redial). Ifmistake in dialing is
made,caller can dial
for new DISD dial tone.


Ifextension number dialing is not completed within the programmed
dial time limit, call is routed to DISD assist station if available; otherwise,
the line is dropped.
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							Digital Voice Announcing (DVA)
Digital Voice Announcing (DVA) plays pre-recorded announcements and
messages during an in-progress call. The DVA stores the pre-recorded messages
in its memory for recall when needed.
You can store the customized messages into the DVA device in one of two ways:
by delivering them from the telephone handset at station 10 or 12 or by playing
the contents of a professionally-supplied tape recording into the DVA memory.
(See your system installer for tape recorder connection details.) The DVA
provides up to four unique messages. The total available message time is two
minutes, and you can divide this time as necessary among the four messages or
use the entire two minutes for one message if needed.
While the DVA is not an automatic attendant, it enhances the following features:
direct departmental calling with Departmental Call Distribution (DCD), Direct
Inward Station Dialing (DISD) and the Tracker Paging System. DVA enhances
these features by providing automated voice prompts and dialing instructions to
callers. In general, the voice prompt messages are of four categories illustrated
in the following examples.
Day answer messages
Welcome to Acme’s sales department, all of our agents are busy. Please stay on
the line and an agent will answer your call as soon as possibleOR“Welcome to
Acme Company. If you know your party’s extension, dial it now; otherwise, stay
on the line and an attendant will answer your call.”
Night answer messages
“Welcome to Acme’s sales department. Our hours are eight to four-thirty Monday
through Friday. Please call tomorrow during those hours.”
Recall messages
“The party you have called is not available. Please dial a new extension number
or dial # plus your call-back number followed by another # to page your party.”
Drop message
“Thanks for calling Acme, good bye.”
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To store DVA messages
1.PRESSINTERCOMAND DIAL
 .
2.CHOOSEthe message style.
DIAL	for DISD message style.
DIALfor DCD message style.
3.SELECTDVA station ports.
4.DIAL
	–
OR PRESS C10–C57(LED On =
Selected).THEN DIAL
.
5.DIAL
to erase all four messages.
6.DIALcode for message type you wish to record.
DIALto record day answer message.
DIALto record night answer message.
DIAL
to record recall message.
DIALto record drop message.
DIALto stop recording.
7.READthe message aloud into the telephone handset mouthpiece,
OR STARTthe audio tape recorder,AND PLAYthe pre-
recorded message. (Remember, the maximum allowed time for
messages is two minutes.)
8.PRESS

AND REPEATsteps 5–7 for each message.
9.DIALcode to listen to your recorded messages.
DIAL	to play day answer message.
DIALto play night answer message.
DIALto play recall message.
DIALto play drop message.
DIALto stop playback.
10. To erase all four messages,PRESS
.
11. To record or play messages for another DVA,PRESS

and
repeat steps 2–8.
12. When finished,PRESSSPEAKERto end.
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							Notes
Attendant Features GCA70-245
100 Attendant Manual - DSU II Digital Expandable System 
						

							Feature Access Codes
This quick reference guide provides you with a list of the feature dialing codes
used on the Impact digital telephone system.
Feature Enable Code Disable Code
Account CodesINTERCOM +
+
account code
All Call Paging
INTERCOM +

Attendant
INTERCOM +
Automatic CallbackINTERCOM+ extension number +
INTERCOM +
Background Music
INTERCOM +
	INTERCOM +	
Call Forwarding,
All CallsINTERCOM +
INTERCOM +
Call Forwarding, Personal Calls
INTERCOM +
INTERCOM +
Call Forward Outside System
(DSU II Digital Expandable
Systems II)INTERCOM +


INTERCOM +

Call Park, Park
Orbit 1-9INTERCOM +
+orbit code
(
	to)
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GCA70-245 Feature Access Codes
A 
						

							Feature Enable Code Disable Code
Call Park, Retrieve Orbit 1-9INTERCOM ++orbit code
(
	to)
Call Pickup,
DirectedINTERCOM +
+
extension number
Call Pickup,
GroupINTERCOM +
Call Waiting
(sends tone)INTERCOM +
	
Directed HoldINTERCOM +
+
extension numberINTERCOM +
Executive OverrideINTERCOM+ extension number +

Hookflash Code
INTERCOM +
LCD MessagingINTERCOM +
+
message numberINTERCOM +
Line Group 1
INTERCOM +
Line Group 2 to 4
INTERCOM +	to
Line Group QueueINTERCOM+group code+

INTERCOM
Message WaitingINTERCOM +
+
extension numberINTERCOM ++
extension number
102 Attendant Manual - DSU II Digital Expandable System
Feature Access Codes GCA70-245