Comdial Impact Dsu II Attendant Instructions Manual

							Feature Enable Code Disable Code
Night Answer
INTERCOM +
Operator
INTERCOM +
Paging,
Zones 1-3INTERCOM +to
Paging, All-Call
INTERCOM +

Paging, External
INTERCOM +
Paging, Meet-Me Paging
INTERCOM +
Park Orbit, SendINTERCOM +
+orbit code
(
	to)
Park Orbit, RetrieveINTERCOM +
+orbit code
(
	to)
Personal Ringing Tones (1-6)
INTERCOM +

+
tone code (	to)
Redial Last Number Dialed

Service ObserveINTERCOM ++
extension number
Station to Station MessagingINTERCOM+ extension number +



INTERCOM +
+extension
number
System Speed Dialing

+	to
Attendant Manual - DSU II Digital Expandable System 103
GCA70-245 Feature Access Codes 
						

							Feature Enable Code Disable Code
Tracker Pager
INTERCOM +
INTERCOM +
Tracker Pager—Send Tracker
PageINTERCOM +	+
extension number
Toll Restriction Override
INTERCOM +



Voice Announce Block
INTERCOM+
INTERCOM +
Volume Save
INTERCOM +


104 Attendant Manual - DSU II Digital Expandable System
Feature Access Codes GCA70-245 
						

							Display Abbreviations
This chart identifies the interactive button abbreviations that appear in your
display.
Abbreviation Feature Function/Definition
ACCT
Account CodesWhen chosen as a feature, stores a button that
enables account code entry.
ADIALAutodialPrograms a number for one button calling from the
programmable button locations.
ALLAll Calls ForwardRoute all of your calls to a different station
location.
ANSAnswer Answers any call ringing at your station.
ARDLAutomatic Redial Redials a busy call once a minute for 10 minutes.
BKSPBackspaceWhile programming a speed dial number,
backspace erases an incorrect entry.
BLOCKBlock AnnouncementsBlocks all SOHVAs and other voice
announcements from sounding over the telephone
speaker.
CAMPCamp OnHas system call you when busy station becomes
idle or idle station becomes active. When chosen as
a feature, stores a button that enables the function.
CFWDCall ForwardForwards all of your calls to a different station
location. When chosen as a feature, stores a button
that enables the function
CLBKI Will Call Back Send a nonverbal response to a SOHVA caller.
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GCA70-245 Display Abbreviations
B 
						

							Abbreviation Feature Function/Definition
CLEAR
Clear FeaturesStores a button that clears a currently active or
engaged feature.
CLEARClear Cancels the currently programmed condition.
COSTCall cost Displays cost of recently completed call.
CWAITCall WaitingSends a call waiting tone to a busy station. Wait on
line for response.
DARKDark (contrast) Makes LCD screen darker.
DISPDisplay Adjusts the contrast of your LCD screen.
DNDDo Not DisturbMakes your station appear busy to other stations.
When chosen as a feature, stores a button that
enables the function.
DSSDirect Station Select
Stores a personal intercom number at aDSSbutton.
EXITExit Programming Ends a current programming session.
EXTSpeed Dial By NameSelects speed dial numbers to access through the
dial by name interface.
FEATFeaturePresents several different features you can store at
programmable buttons for later use.
FWDScroll ForwardScrolls forward though the currently selected list of
names, extensions, etc...
G[NUMBER]Group Displays the currently selected line group.
HOLDHold Displays status of current call.
HVHLDAsk Caller To HoldSend a non-verbal response to a SOHVA caller as
instructions to place the outside caller on hold.
INTIntercom Dial By NameSelects intercom numbers to access through the dial
by name interface.
106 Attendant Manual - DSU II Digital Expandable System
Display Abbreviations GCA70-245 
						

							Abbreviation Feature Function/Definition
L[NUMBER]
Line Displays the line of the current call.
LAST NO SAVEDLast Number SavedInforms user that the last number dialed has been
saved.
LIGHTLight (contrast) Makes the LCD screen lighter.
MSGMessage Turns on message waiting light at another station.
MUSICBackground Music Turn on the background music at your station.
NEXTNext Display Shows the next display.
OPTIONSOptions Selects interactive button features.
OVEROverrideOverrides either a do-not-disturb condition or a
busy signal at a station you have called.
P[NUMBER]Port Displays port.
PAGEPagingWhen chosen as a feature, provides one-button
access to paging.
PARKCall ParkWhen chosen as a feature, stores a button that
provides one-button parking of calls in a designated
orbit.
PERSPersonalRoute your personal intercom calls to a different
station location.
PREVPrevious Display Shows the prior display.
PRIVPrivacyWhen chosen as a feature, stores a button that
releases privacy for a current call.
RECALLPark/Hold RecallA call previously placed on hold or park has
recalled.
RECONReconnect Reconnect you to a transferred call.
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GCA70-245 Display Abbreviations 
						

							Abbreviation Feature Function/Definition
RING
Ring Tone Select different ringing tones.
S[NUMBER]Station Displays station of current call.
SAVESave NumberPermanently saves last number you dialed. When
chosen as a feature, stores a button that provides
the function.
SDIALSpeed Dial Programs a keypad number for one-button calling.
SENDSend TransferRe-transfers a previously transferred call that
returned to your station.
SETSet Feature Enable call forwarding.
SOHVASecure Off-Hook Voice
AnnounceSends a subdued off-hook voice announcement to
another station.
TIMERCall timer Displays running time of the current call.
TKMSGTake A MessageSend a non-verbal response to a SOHVA caller so
he or she will know to take a message from an
outside party.
VABVoice Announce BlockInhibits your station from receiving a SOHVA.
Also, blocks voice calls sent over the speaker.
When chosen as a feature, stores a button that
provides the function.
108 Attendant Manual - DSU II Digital Expandable System
Display Abbreviations GCA70-245 
						

							Speakerphone
Characteristics
When using your speakerphone, the microphone and loudspeaker are farther
away from you than when you use a handset. Both the signal from the loud
-
speaker and the signal to the microphone must be strengthened.
When microphones and loudspeakers are close together (such as in a speaker
-
phone), additional amplification typically generates a ringing sound (public ad
-
dress systems do this if the volume is too high or the microphone is too close to a
loudspeaker).
Full-Duplex Speakerphone Characteristics
TheImpact SCS8324F-** speakerphone uses the latest full-duplex speakerphone
technology. (Full-duplex technology enables both parties on a speakerphone call
to speak simultaneously—half-duplex speakerphones allow only one person to
speak at a time.) The8324F-**will operate in either full-duplex or half-duplex
mode depending on the current line conditions.
At the beginning of each call the telephone must perform a “speech training” test.
To achieve optimum performance from the full-duplex speakerphone, Comdial
recommends that each user in turn speak about 10 consecutive words to allow the
telephone to “train” itself. Note that during the “speech training” test, the speak-
erphone is operating in half-duplex mode.
Depending on the telephone line conditions and the type of speakerphone at the
other end, it may not be possible for the8324F-**to operate in full-duplex
mode. If the speakerphone at the other end is a half-duplex speakerphone and
both parties are in speakerphone mode, the half-duplex speakerphone is the con-
trolling factor, preventing the8324F-**from operating in full-duplex mode.
Attendant Manual - DSU II Digital Expandable System 109
GCA70-245 Speakerphone Characteristics
C 
						

							NOTE: Pressing any button (mute, hold, etc.) on the speakerphone while in
full-duplex mode causes the system to perform the “speech training” test
again. For example, if you pressMUTEwhile in full-duplex mode, when you
release the call from mute, the system will perform the entire “speech
training” test again.
Speakerphone User Guidelines

Both parties can not talk at the same time. You must wait for silence out
of your loudspeaker before talking. You must stop talking to hear the
other party.

Background noise may prevent the sound-activated switches from operat
-
ing properly. Avoid placing the speakerphone where it will detect sounds
from typewriters, keyboards, printers, paging systems, and other equip
-
ment.

Speak slightly louder than normal and with a clear, authoritative voice.
For the microphone to best detect your voice, speak within three feet of it
and face the telephone.

Raising the volume of the loudspeaker makes it easier for the sound-
activated switches in your telephone to select the distant party’s voice.
Lowering the volume of the loudspeaker makes it easier for the switches
to select your voice.

Since the system takes several seconds to provide the best switching, con-
stant sound patterns—such as elongating your words and playing
externally-supplied music—may prevent the sound-activated switches
from operating properly.

Place the telephone on a hard surface and away from table edges. Do not
place the telephone in corners or enclosures. Do not let obstructions come
between you and the microphone. Rooms with hard, flat surfaces that
reflect sound may affect the sound-activated switches.


If you are using a handset and the other party is using a speakerphone,
avoid breathing heavily into your microphone. Avoid other sounds that
may affect the distant telephone’s sound-activated switches.


In some situations, such as when either you or the distant party are in a
noisy environment, you may have to lift your handset to ensure a clear
conversation.


When both you and the distant party use speakerphones, the sound-
activated switches can occasionally detect both voices simultaneously,
thus blocking out both voices.
110 Attendant Manual - DSU II Digital Expandable System
Speakerphone Characteristics GCA70-245 
						

							Glossary
A
Account Code
A group of numbers, up to 16 digits in length, entered by station users during incoming or
outgoing calls; the system uses account codes to identify the calls by category, or special
grouping, for call accounting purposes.
All-Call Paging
Paging through the intercoms of all stations in the system.
Assist Button
A button that you can program that will let you send a message requesting assistance to the LCD
of another telephone.
Attendant
Also known as the operator; typically, the first person to answer incoming calls and responsible
for directing calls to the proper person or department.
Automatic Callback
System will ring a calling telephone when a busy called telephone becomes idle.
Automatic Dialing (or Autodialing)
Using programmable buttons to store numbers for one- or two-button dialing.
Automatic Redialing
Turning on a program that automatically redials the last number dialed once a minute for 10
minutes.
Automatic Station Relocation
Process by which the system automatically recognizes particular stations if they are relocated to
a different station port; the same class of service and station features are provided the station at
the new port.
Attendant Manual - DSU II Digital Expandable System 111
GCA70-245Glossary
D 
						

							B
Block Programming
To eliminate the need to program each station individually, programmers can assign features or
functions to groups of stations.
Button Query
Feature which allows users to display the functions of programmable buttons on LCD tele
-
phones.
C
Call Forward
Designating another telephone to receive intercom calls normally directed to the user’s
telephone.
Call Forward Outside System (CFOS)
Allows station users to forward incoming or transferred line calls to telephone numbers outside
the system.
Call Park
Placing an active call at a particular telephone in system hold (park orbit) and retrieving it by any
telephone.
Call Pick-Up
Answering a call at one telephone when it is ringing at another telephone.
Call Transfer
Transferring a call from one station to another. The transfer can be screened, i.e., you find out
who is calling and announce them to the party being called; or unscreened, i.e., you transfer the
call without identifying the calling party to the called party.
Caller ID
Allows station users to view the originating line number of incoming calls before they are
answered.
Camp On
Process that allows a user to wait for a busy or idle line to become available and immediately be
called back by the system; also allows users to send a tone to busy telephone to notify the station
that a call is waiting.
Central Message Desk
A station that has been assigned to control message waiting lights and deliver messages to other
stations in the system.
Class Of Service (COS) Programming
Customized programming of your system by the installer that establishes the basic operating
parameters of the system and individual stations.
112 Attendant Manual - DSU II Digital Expandable System
GlossaryGCA70-245