Comdial Dxp Digitech Phones Instructions Manual

							Using Your Telephone To Make Galls 
Handset Off-Hook 6 
, Hang up for automatic callback 
, Remain on line for call waiting * 
I # 
I 
27  
						

							Using Your Telephone to Make Calls 
qverriding A Call 
If the telephone that you have called is busy, you can break into the con- 
versation at that telephone if your telephone has the executive override 
feature. When you override a do not disturb condition at another sta- 
tion, the condition remains disabled until that station user i-e-enables it. 
To perform an executive override, 
l make intercom call and hear a busy signal, 
l dial +F 0 3 (several short tone bursts will be heard by all parties), 
0 join in-progress call. 
28  
						

							Using Your Telephone To Make Calls 
29  
						

							Using Your Telephone to Make Calls 
Making A Secure Off-Hook Voice Announcement 
You can make a voice announcement to another station that is off-hook 
and busy on a call if the system is arranged to provide this feature. Your 
announcement is made as a secure off-hook voice announcement j, 
(SOHVA) that only the called party can hear. ;: 
Your telephone may have an installer-programmed SOHVA button 
designated on it. If you have a SOHVA button, it will allow you to 
decide whether to deliver a SOHVA message or hang up when you hear 
an intercom busy tone. 
Make an announcement as follows: 
0 make intercom call, 
l hear several quick tone bursts (SOHVA announcement enabled), 
q 
l hear busy tone (called telephone is in speakerphone mode and 
you cannot make an announcement), 
l after tone bursts end, make announcement, 
l wait on line for voice reply (called telephone may send non-ver- 
bal reply to show in your LCD speakerphone display and then dis- 
connect from your telephone), 
Make a SOHVA announcement using the installer-programmed 
SOHVA button as follows: 
l make intercom call and hear busy tone, 
l decide whether to interrupt or not, 
l if interruption is necessary, press SOHVA button and hear 
several quick tone bursts, 
NOTE: rf you hear a continuing busy tone, it means that you camot make an an- 
nouncement. 
l when tones end, make announcement, 
l wait on line for reply (called telephone may send non-verbal 
reply to your display and then disconnect from your telephone). 
30  
						

							Using Your Telephone To Make Gills 
I Programmable Buttons 
(may include installer- 
programmed SOHVA 
enable button) 
31  
						

							Using Your Telephone To Place Calls On Hold 
Hplding Calls 
You can place any call on hold (including conference calls) and pick it 
up a short time later. With a regular hold, you can pick up the held call 
at your telephone or at another telephone if it shares the held call line 
with your telephone. With an exclusive hold condition, you must pick 
the held call up at your telephone because no other telephone has ac- 
cess to it. 
You also can answer and place on hold a call that is on a line that does 
not appear at your telephone (calls that are parked or transferred to you 
for instance). You can even place a call on hold in the system so that 
anyone can answer it (parking a call). 
After a call has been on hold for the period of time set by the installer 
of your system, the system will cause short ring bursts to sound at your 
telephone. If the call is on exclusive hold, it will revert to manual hold 
after the hold recall time period. 
During a hold condition, the HOLD light and the light associated with 
the button of the held line will both flash. This action provides a visual 
indication of an on-hold condition. 
To place a call on hold, 
l press HOLD. 
To place a call on exclusive hold, 
l press HOLD twice. 
To retrieve a held call (either regular or exclusive), 
l press TAP, 
q 
l press line button with flashing light to retrieve that particular 
w-w 
To retrieve a call that you answered and placed on hold but have no line 
appearance for (for instance, a call that was transferred to you that you 
answered and later placed on hold), 
l press TAP. 
If you’ve placed more than one call on hold at an LCD speakerphone, 
yozhcan display your held calls and retrieve them in any order that you 
32  
						

							Using Your Telephone To Place Calls On Hold 
To display and retrieve held calls, 
l press and release HOLD repeatedly to display identity of each 
held call, 
l press TAP to retrieve displayed call. 
To place a call on hold in a park orbit for retrieval at any system 
telephone, 
l while on the call, press ITCM ?(t, 
l dial code 91- 99 for park locations (or orbits) l-9, 
l remember the orbit number and its dialing code for later use or 
make it known to those who need to know it. 
To retrieve a parked call, 
l from any station, press ITCM #, 
l dial code 91- 99 for parking orbit l-9. 
To switch between the last call placed on hold (intercom, outside line, 
or conference) and a current, active call, 
l while on active call, press SPLIT button to retrieve held call (ac- 
tive call is then placed on hold), 
l repeat as necessary to alternate the two calls between hold and ac- 
tive status. 
j- 
I. 
/ .: 
:: 
:. 
HOLD - 
Button 
KM Button  
						

							Using Your Telephone To Transfer Calls 
Trgnsferring Calls 
Transferring calls is the process of answering a call at your telephone 
and sending it to another telephone. You can do this in one of three 
ways. If you first identify the caller to the party to receive the transfer, 
thus giving that user the opportunity to review the call, you have made 
a screened transfer. If you transfer the call without first announcing it, 
you have made an unscreened tr&r. If you transfer a call to another 
telephone so that it appears at that station as if the user has already 
answered it, you have made a hot transfer. 
If the telephone to which you are transferring the call is busy, use over- 
ride, secure off-hook voice announce, or camp-on call waiting to con- 
tact the intercom party or recover the call yourself and service it. If a 
transferred call is not answered after a certain length of time (set by the 
system installer) it automatically returns to your telephone. 
To screen and transfer a call to another telephone in the system or to a 
group intercom number, 
0 answer or make call, 
l press 
TRANSKONF (call is automatically placed on hold), 
l dial extension number of telephone (or its DSS, if available) or 
group intercom number to receive transfer, 
0 when intercom party answers, announce call, 
l hang up handset. Intercom party then has the call. 
If the intercom party is busy or does not answer, take the following step: 
l press 
TAP to return to the call yourself. Remember, you can use 
the secure off-hook voice annOunce feature, the camp-on call 
waiting feature, or the override feature to contact the intercom 
Party* 
To transfer an unscreened call to another telephone in the system or to a 
group intercom number, 
0 answer or make call, 
l press 
TRANSKONF (call is automatically placed on hold), 
l dial extension number of telephone (or its DSS, if available) or 
group intercom number to receive transfer, 
l hang up handset. The transferred call rings at that telephone. 
34  
						

							Using Your Telephone To Transfer Calls 
NOTE: Unscreened tran@rs automatically ccunp-on at bury telephones a@ wait 
to be amwered. Each camp on call automatically rings the telephone as 
soon as a current call becomes idle. 
To hot transfer a call, 
0 answer calI, 
l press TRANSKONF (call is automatically placed on hold), 
l dial extension number of telephone to receive transfer or press 
DSS for it if available, ._ 
! ’ 
i- ; 
!.:. 
l voice announce call when intercom party answers, 
l press TRANSKONF, 
l hang up handset. Call appears at intercom party’s telephone in a 
handsfree mode as if that user has already answered it. 
NOTE: If that telephone is a speakqohone, the intercom party can begin taking 
to the tran$erred party immediately. I’it is a monitor telephone, he or she 
must lif the handset to talk 
If a transferred call is not answered after a preprogrammed length of 
time, it returns to your telephone and rings it. 
To answer the call, 
l press flashing line button and lift handset. 
,TAP Button 
35  
						

							Using Your Telephone For Conference Calls 
Cqnferencing Calls Together 
Conferencing is when your telephone is joined together with several 
other telephones on the same call. You can make conference calls that 
encompass up to five parties, including you as the originating party, in 
any combination of outside lines and intercom parties. For example, 
you can conference three outside lines and two intercom parties or four 
outside lines and one intercom party or five intercom parties. i 
’ 
If you are conferencing with two outside lines, you can drop out and 
leave them in the conference with each other. This is known as an unsu- 
pervised conference call. 
You can place a conference call on hold if you wish using the call hold 
method found in this user’s guide titled Using Your 
Telephone To Place 
Calh On Hold. 
To set up a conference call that includes both outside lines and inter- 
com parties, outside lines alone, or intercom parties alone, 
0 make first call, 
l press TRANWONF (call is placed on hold automatically), 
0 make next call, 
l press TRANSKONF to establish conference, 
l repeat last two procedures to add up to two more parties. 
:NOTE: Ifall the cogtkrence circuits are busy, you will not be able to add a party 
to the conference. 
To continue conversation on last line after three other outside lines have 
dropped out of conference, 
l press the line button of the remaining party. 
To drop outside lines from the conference, and remain in conference 
with intercom party, 
l press HOLD to put all lines on hold before the parties hang up 
(not doing this will result in a tone sounding in the handset 
receiver, intenupting the remaining conferees), 
l select line to be dropped, hang up and repeat this action for each 
line to be dropped, :I 
l when line status light turns off, press TAP to return to conference. 
36