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Cisco D9854i Manual

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Page 271

 
 
 D9854 Receiver Alarm Messages 
 
78-4021470-01 Rev J 247 
 
Alarm Message 
Type 
Message Cause/Remedy Description Severity 
Shutdown 
Event 
Set Watchdog AAA 
has expired 
Cause: Possible 
software issue. 
Remedy: Clear 
alarms, reset unit, 
notify customer 
service if problem 
persists. 
Software 
detected an 
error in 
operation. 
Major 
System Startup Set System Startup Cause: The unit 
has started up and 
it indicates an 
expected or 
unexpected reset. 
Remedy: If a 
startup was 
unexpected,...

Page 272

 
Chapter 6    Service and Maintenance  
 
 
248 78-4021470-01 Rev J 
Alarm Message 
Type 
Message Cause/Remedy Description Severity 
LMI setup Set LMI SDRAM 
exhaust test failed 
Cause: Hardware 
issue. 
Remedy: Clear 
alarms, reset the 
unit, and notify 
customer service if 
the problem 
persists. 
DDR RAM on 
LMI bus not 
working. 
Major 
LMI setup Clear LMI Video 
SDRAM exhaust 
test passed 
 DDR RAM on 
LMI bus OK. 
Major 
Param Storage Set DB NVS flushing 
ignored 
Cause: Hardware 
issue. 
Remedy:...

Page 273

 
 
 D9854 Receiver Alarm Messages 
 
78-4021470-01 Rev J 249 
 
Alarm Message 
Type 
Message Cause/Remedy Description Severity 
Param Storage Set DB NVS flush in 
progress 
Cause: Standard 
operation. 
Remedy: Clear 
alarms, reset the 
unit, and notify 
customer service if 
the problem 
persists. 
Non-volatile 
storage system 
operation in 
progress. 
Major 
Param Storage Set DB Populate in 
progress 
Cause: Standard 
operation. 
Remedy: Clear 
alarms, reset the 
unit, and notify 
customer service if...

Page 274

 
Chapter 6    Service and Maintenance  
 
 
250 78-4021470-01 Rev J 
Alarm Message 
Type 
Message Cause/Remedy Description Severity 
Param Storage Set DB NVS flush 
failed 
Cause: Hardware 
issue. 
Remedy: Clear 
alarms, reset the 
unit, and notify 
customer service if 
the problem 
persists. 
Non-volatile 
storage system 
failed during 
operation. 
Major 
Param Storage Clear DB flushing 
completed 
 Successful NVS 
update. 
Major 
Param Storage Clear DB Factory Reset 
completed 
 Non-volatile 
storage...

Page 275

 
 
 D9854 Receiver Alarm Messages 
 
78-4021470-01 Rev J 251 
 
Alarm Message 
Type 
Message Cause/Remedy Description Severity 
Flash Storage Set RECORD: sector 
setup check error, 
erasing sector 
Cause: Hardware 
issue. 
Remedy:  
Clear alarms, reset 
the unit, and 
notify customer 
service if the 
problem persists. 
NVS 
Corruption, 
and loss of 
sector data 
Major 
Flash Storage Clear RECORD: init 
done 
  Major 
LNB PS Set LNBPS: No Load Cause: Possible 
wiring or 
hardware issue. 
Remedy: Clear...

Page 276

 
Chapter 6    Service and Maintenance  
 
 
252 78-4021470-01 Rev J 
Alarm Message 
Type 
Message Cause/Remedy Description Severity 
LNB PS Set LNBPS: Short 
Circuit 
Cause: Possible 
wiring or 
hardware issue. 
Remedy: Clear 
alarms, reset the 
unit, and notify 
customer service if 
the problem 
persists. 
LNB power 
overload 
Minor 
LNB PS Clear LNBPS: Normal  LNB power OK Minor 
LNB PS Clear LNBPS: Disabled   Minor 
LNB PS Clear LNBPS: Off   Minor 
Signal Quality Set Audio Muted due 
to RF noise...

Page 277

 
 
 D9854 Receiver Alarm Messages 
 
78-4021470-01 Rev J 253 
 
Alarm Message 
Type 
Message Cause/Remedy Description Severity 
Transport 
Processing 
Set PTI lockup Cause: Possible 
software issue. 
Remedy: Clear 
alarms, reset unit, 
and notify 
customer service if 
problem persists. 
Programmable 
transport input 
module 
stopped 
processing any 
data packet. 
Minor 
Transport 
Processing 
Clear PTI running   Minor 
Version 
Mismatch 
Set Version Mismatch 
between 
5514/7109 
Cause: App5514 
version...

Page 278

 
Chapter 6    Service and Maintenance  
 
 
254 78-4021470-01 Rev J 
Alarm Message 
Type 
Message Cause/Remedy Description Severity 
Temperature 
Alarm 
Set Temperature over 
Alarm threshold
  
Cause: Room 
temperature too 
high, or air flow is 
blocked. 
Remedy: Check 
openings on front 
and rear panels for 
blockage. Lower 
room temperature 
or improve air 
flow to device. 
Temperature is 
above safe 
operating 
range. 
Major 
Temperature 
Alarm 
Clear Temperature 
normal 
  Major 
Fan Set Fan RPM...

Page 279

 
 
 D9854 Receiver Alarm Messages 
 
78-4021470-01 Rev J 255 
 
Alarm Message 
Type 
Message Cause/Remedy Description Severity 
ASI Out Status Set ASI Overflow. 
Output Muted. 
Reduce content. 
Cause: Uplink 
settings may have 
changed since 
setup of the unit. 
Variable Bit 
Rate/Statmuxed 
streams may be in 
use. 
Remedy: Increase 
the output rate, 
drop unreferenced 
content in DPM 
Options, and/or 
drop programs 
not needed for 
downstream 
devices. Contact 
your (uplink) 
service provider to...

Page 280

 
Chapter 6    Service and Maintenance  
 
 
256 78-4021470-01 Rev J 
Alarm Message 
Type 
Message Cause/Remedy Description Severity 
MPoIP Status Clear MPEGoIP Output 
Restored 
  Minor 
Boot Host Set KB not accessible Cause: Hardware 
issue 
Remedy: Clear 
alarms, reset unit, 
and notify 
customer service if 
the problem 
persists. 
KB is not 
detected by 
Boot code. 
Major 
Boot Host Set LCD not 
connected 
Cause: Hardware 
issue 
Remedy: Clear 
alarms, reset unit, 
and notify 
customer service if...
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