Cisco D9854i Manual
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D9854 Receiver Alarm Messages 78-4021470-01 Rev J 247 Alarm Message Type Message Cause/Remedy Description Severity Shutdown Event Set Watchdog AAA has expired Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Software detected an error in operation. Major System Startup Set System Startup Cause: The unit has started up and it indicates an expected or unexpected reset. Remedy: If a startup was unexpected, check for last reset cause. Notify customer service if problem persists. Indicates that the decoder has started up. This alarm will clear itself after one second. Major SMI Setup Set Phase lock error on SMI SDRAM Cause: Hardware Issue. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. SDRAM on SMI bus not working. Major SMI Setup Set SMI SDRAM exhaust test failed Cause: Hardware Issue. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. SDRAM on SMI bus not working. Major SMI Setup Clear SMI SDRAM setup successful SDRAM on SMI Bus OK. Major SMI Setup Clear SMI SDRAM exhaust test passed SDRAM on SMI Bus OK. Major
Chapter 6 Service and Maintenance 248 78-4021470-01 Rev J Alarm Message Type Message Cause/Remedy Description Severity LMI setup Set LMI SDRAM exhaust test failed Cause: Hardware issue. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. DDR RAM on LMI bus not working. Major LMI setup Clear LMI Video SDRAM exhaust test passed DDR RAM on LMI bus OK. Major Param Storage Set DB NVS flushing ignored Cause: Hardware issue. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. Non-volatile storage system failed to update fully. Major Param Storage Set RAM flush to NVS failed Cause: Hardware issue. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. Non-volatile storage system failed to update fully. Major Param Storage Set DB Factory Reset in progress Cause: Standard operation. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. Non-volatile storage system operation in progress. Major Param Storage Set DB Total Reset in progress Cause: Standard operation. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. Non-volatile storage system operation in progress. Major
D9854 Receiver Alarm Messages 78-4021470-01 Rev J 249 Alarm Message Type Message Cause/Remedy Description Severity Param Storage Set DB NVS flush in progress Cause: Standard operation. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. Non-volatile storage system operation in progress. Major Param Storage Set DB Populate in progress Cause: Standard operation. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. Non-volatile storage system operation in progress. Major Param Storage Set DB Factory Reset failed Cause: Hardware issue. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. Non-volatile storage system failed during operation. Major Param Storage Set DB Total Reset failed Cause: Hardware issue. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. Non-volatile storage system failed during operation. Major Param Storage Set DB Populate failed Cause: Hardware issue. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. Non-volatile storage system failed during operation. Major
Chapter 6 Service and Maintenance 250 78-4021470-01 Rev J Alarm Message Type Message Cause/Remedy Description Severity Param Storage Set DB NVS flush failed Cause: Hardware issue. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. Non-volatile storage system failed during operation. Major Param Storage Clear DB flushing completed Successful NVS update. Major Param Storage Clear DB Factory Reset completed Non-volatile storage system operation successful Major Param Storage Clear DB Total Reset completed Non-volatile storage system operation successful Major Param Storage Clear DB NVS flush completed Non-volatile storage system operation successful Major Param Storage Clear DB Populate completed Non-volatile storage system operation successful Major Flash Storage Set RECORD: init failed Cause: Hardware issue. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. Non-volatile storage system corrupted. Possible loss of configuration. Major Flash Storage Set RECORD MANAGER: Record contents check error, erasing all Cause: Hardware issue. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. NVS Corruption, and loss of configuration data Major
D9854 Receiver Alarm Messages 78-4021470-01 Rev J 251 Alarm Message Type Message Cause/Remedy Description Severity Flash Storage Set RECORD: sector setup check error, erasing sector Cause: Hardware issue. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. NVS Corruption, and loss of sector data Major Flash Storage Clear RECORD: init done Major LNB PS Set LNBPS: No Load Cause: Possible wiring or hardware issue. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. LNB power overload Minor LNB PS Set LNBPS: Over Temperature Cause: Possible wiring or hardware issue. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. LNB power overload Minor LNB PS Set LNBPS: Over Loaded Cause: Possible wiring or hardware issue. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. LNB power overload Minor
Chapter 6 Service and Maintenance 252 78-4021470-01 Rev J Alarm Message Type Message Cause/Remedy Description Severity LNB PS Set LNBPS: Short Circuit Cause: Possible wiring or hardware issue. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. LNB power overload Minor LNB PS Clear LNBPS: Normal LNB power OK Minor LNB PS Clear LNBPS: Disabled Minor LNB PS Clear LNBPS: Off Minor Signal Quality Set Audio Muted due to RF noise Cause: RF Signal quality is poor due to interference or signal level issues. Remedy: Check RF settings, re-aim dish, and add signal amplifier. Signal is locked but BER is beyond Audio muting threshold. Minor Signal Quality Set Unstable RF Signal Cause: RF Signal quality is poor due to interference or signal level issues. Remedy: Check RF settings, re-aim dish, and add signal amplifier. Signal lock status is toggling frequently. Minor Signal Quality Set Poor Quality RF Signal Cause: RF Signal quality is poor due to interference or signal level issues. Remedy: Check RF settings, re-aim dish, and add signal amplifier. Signal is locked but BER is beyond muting threshold. Minor Signal Quality Clear Signal Quality Fault Cleared Minor Signal Quality Clear Audio Unmuted Minor
D9854 Receiver Alarm Messages 78-4021470-01 Rev J 253 Alarm Message Type Message Cause/Remedy Description Severity Transport Processing Set PTI lockup Cause: Possible software issue. Remedy: Clear alarms, reset unit, and notify customer service if problem persists. Programmable transport input module stopped processing any data packet. Minor Transport Processing Clear PTI running Minor Version Mismatch Set Version Mismatch between 5514/7109 Cause: App5514 version does not match App7109 version. Remedy: Download code with identical App5514 and App7109 versions. Version mismatch between code running 5514 and 7109 processors. Major DL:NVS Flash Failure Set APP5514 Flash Write Failed Cause: Possible hardware or software issue. Remedy: Clear alarms, reset unit, and notify customer service if problem persists. Failed to read or write flash memory Major DL:NVS Flash Failure Set APP/SAT7109/PP C CRC/Write has Failed Cause: Possible hardware or software issue. Remedy: Clear alarms, reset unit, and notify customer service if problem persists. Failed to read or write flash memory Major DL:NVS Flash Failure Set TEB Flash Write Failed Cause: Possible hardware or software issue. Remedy: Clear alarms, reset unit, and notify customer service if problem persists. Failed to read or write flash memory Major
Chapter 6 Service and Maintenance
254 78-4021470-01 Rev J
Alarm Message
Type
Message Cause/Remedy Description Severity
Temperature
Alarm
Set Temperature over
Alarm threshold
Cause: Room
temperature too
high, or air flow is
blocked.
Remedy: Check
openings on front
and rear panels for
blockage. Lower
room temperature
or improve air
flow to device.
Temperature is
above safe
operating
range.
Major
Temperature
Alarm
Clear Temperature
normal
Major
Fan Set Fan RPM Alarm Cause: Hardware
issue.
Remedy: Unit
should be
returned to
customer service
as soon as
possible.
Fan RPM out of
normal
operating
range.
Major
Fan Clear Fans Operational Major
FPGA
Temperature
Alarm
Set Temperature over
Alarm threshold
Cause: Room
temperature too
high, or air flow is
blocked.
Remedy: Check
openings on front
and rear panels for
blockage. Lower
room temperature
or improve air
flow to device.
FPGA
temperature is
above safe
operating
range.
Major
FPGA
Temperature
Alarm
Clear Temperature
normal
D9854 Receiver Alarm Messages 78-4021470-01 Rev J 255 Alarm Message Type Message Cause/Remedy Description Severity ASI Out Status Set ASI Overflow. Output Muted. Reduce content. Cause: Uplink settings may have changed since setup of the unit. Variable Bit Rate/Statmuxed streams may be in use. Remedy: Increase the output rate, drop unreferenced content in DPM Options, and/or drop programs not needed for downstream devices. Contact your (uplink) service provider to verify the expected bit rate settings. Current transport rate exceeds configured rate for ASI output. Output has been muted to protect downstream devices. Minor ASI Out Status Clear ASI Output Restored Minor MPoIP Status Set MPEGoIP Overflow. Output Muted. Reduce content. Cause: Uplink settings may have changed since setup of the unit. Variable Bit Rate/Statmuxed streams may be in use. Remedy: Increase output rate, drop unreferenced content in DPM Options, drop programs not needed for downstream devices. Contact uplink to verify expected bitrate settings. Current transport rate exceeds configured rate for MPEG over IP output. Output has been muted to protect downstream devices. Minor
Chapter 6 Service and Maintenance 256 78-4021470-01 Rev J Alarm Message Type Message Cause/Remedy Description Severity MPoIP Status Clear MPEGoIP Output Restored Minor Boot Host Set KB not accessible Cause: Hardware issue Remedy: Clear alarms, reset unit, and notify customer service if the problem persists. KB is not detected by Boot code. Major Boot Host Set LCD not connected Cause: Hardware issue Remedy: Clear alarms, reset unit, and notify customer service if the problem persists. LCD is not detected by Boot code. Major Boot Host Set FLASH Not Found Cause: Hardware issue Remedy: Clear alarms, reset unit, and notify customer service if the problem persists. Flash memory not detected. Major Boot Host Set EMI SDRAM Test Failed Cause: Hardware issue Remedy: Clear alarms, reset unit, and notify customer service if the problem persists. RAM Failure - memory testing failed. Major Boot Host Set BOOT Invalid Cause: Hardware issue Remedy: Clear alarms, reset unit, and notify customer service if the problem persists. Boot SW cannot be read from memory correctly. Major