Cisco D9854i Manual

							 
 
 Viewing Support Information 
 
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Note: For application downloads, once the download is complete, the D9854 receiver 
will reboot automatically. For FPGA downloads, you must click Reboot Receiver to 
manually reboot the D9854 receiver and complete the download. This is to facilitate 
the typical case in which the user intends to flash the FPGA file (no auto reboot) 
followed by an APP download (auto reboot). 
  
						

							 
 
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Overview 
This chapter gives information to assist you in upgrading firmware to 
the D9854 Advanced Program Receiver. It also describes how the 
status of the D9854 receiver is communicated via front panel LEDs.   
 
 
6 Chapter 6 
Service and Maintenance 
In This Chapter 
 Front Panel LEDs ................................................................................ 230 
 D9854 Receiver Alarm Messages ...................................................... 231  
						

							 
Chapter 6    Service and Maintenance  
 
 
230 78-4021470-01 Rev J 
Front Panel LEDs 
To help signal the status of operation or the presence of an alarm, the D9854 receiver 
makes use of front panel LEDs. The photograph below shows the location of the 
LEDs on the front panel of the D9854 receiver. 
 
The functions of the LEDs are described in the table below. 
LED Signal State/Color Explanation 
ALARM 
 
Red Solid for five seconds indicates a Warning. 
Red Flashing indicates an Alarm. 
SIGNAL 
 
Green Solid indicates all of the following conditions: 
 all RF inputs are enabled, all inputs are locked to a 
signal, and are not muted. 
 all routed ASI outputs are operating without an error. 
Green  Flashing indicates one of the following conditions: 
 difficulty with an input, route or output. 
 one or more RF inputs, or the ASI input are not 
synchronized.  
 one or more ASI outputs are routed, but muted by a 
fault condition.  
 no RF signal is present or detected, or it is muted. 
 receiver is not authorized to receive the program. 
Off Off indicates all of the following conditions: 
 no RF input signal is available, enabled or detected, or 
the input is muted. 
 no ASI input is present. 
 no valid inputs are available. 
   
						

							 
 
 D9854 Receiver Alarm Messages 
 
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D9854 Receiver Alarm Messages 
The status of the D9854 receiver and its immediate surroundings is reported to the 
front panel in the form of messages and alarms. You can enable or disable messages 
in the Alarm/Warning settings. 
The following table shows an alphabetical list of the available messages and their 
default alarm status. The Set Messages and Clear Messages are displayed in the 
Warning History when the messages are set or cleared respectively. 
Only alarm conditions can be used to trigger rear panel relays to control external 
alarm equipment. Warnings are not associated with relay operation.  
Alarms 
Alarm Message 
Type 
Message Cause/Remedy Description Severity 
PSB non-
compliant 
Set PROD incomplete 
or PSB non-
compliant 
Cause: Production 
command 
exit_weak_state 
was not issued 
after production 
programming was 
completed. 
Remedy: The 
Exit_weak_state 
command should 
be issued by the 
user with PROD 
credentials if the 
device has not yet 
been shipped to 
the customer. 
Otherwise, the 
customer must 
reset credentials 
using the Front 
Panel. 
Device is in the 
WEAK state 
after 
production 
programming 
is complete. 
Major 
PSB non-
compliant 
Clear PSB compliant     
						

							 
Chapter 6    Service and Maintenance  
 
 
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Alarm Message 
Type 
Message Cause/Remedy Description Severity 
Signal Status Set ASI Signal - No 
Content  
Cause: Loss of 
ASI/RF lock. Loss 
of Transport data. 
Invalid frequency 
parameters. 
External to IRD. 
Remedy: Check 
tuning parameters 
and ASI/RF 
cables. 
ASI Link 
Locked, but no 
TS content. 
Minor 
Signal Status Set RF Signal - No 
Content 
Cause: Loss of 
ASI/RF lock. Loss 
of Transport data. 
Invalid frequency 
parameters. 
External to IRD. 
Remedy: Check 
tuning parameters 
and ASI/RF 
cables. 
RF Tuner 
locked, but no 
TS content. 
Minor 
Signal Status Set Signal is lost Cause: Loss of 
ASI/RF lock. Loss 
of Transport data. 
Invalid frequency 
parameters. 
External to IRD. 
Remedy: Check 
tuning parameters 
and ASI/RF 
cables. 
Loss of signal Minor 
Signal Status Set Tuning 
Parameters 
Invalid 
Cause: Loss of 
ASI/RF lock. Loss 
of Transport data. 
Invalid frequency 
parameters. 
External to IRD. 
Remedy: Check 
tuning parameters 
and ASI/RF 
cables. 
One of the 
tuning 
parameters is 
invalid 
Minor 
Signal Status Clear Signal is locked  Signal OK Minor  
						

							 
 
 D9854 Receiver Alarm Messages 
 
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Alarm Message 
Type 
Message Cause/Remedy Description Severity 
Signal Status Clear Tuning 
Parameters Valid 
 Tuning 
parameters are 
valid 
Minor 
PE n: ISE Not 
Auth 
Set Channel is not 
authorized 
Cause: The 
channel is 
unauthorized for 
the current 
program. 
Remedy: Contact 
your (uplink) 
service provider to 
determine 
whether you are 
authorized to 
receive the current 
program. 
Program 
unauthorized 
because the tier 
bits do not 
match. 
Minor 
PE n: ISE Not 
Auth 
Set Channel requires 
an authorization 
key 
Cause: The 
channel is 
unauthorized for 
the current 
program. 
Remedy: Contact 
your (uplink) 
service provider to 
determine 
whether you are 
authorized to 
receive the current 
program. 
Program is 
unauthorized 
because the 
unit does not 
have an 
authorization 
key. 
Minor 
PE n: ISE Not 
Auth 
Set Channel is blacked 
out 
Cause: The 
channel is 
unauthorized for 
the current 
program. 
Remedy: Contact 
your (uplink) 
service provider to 
determine 
whether you are 
authorized to 
receive the current 
program. 
Program is 
unauthorized 
because at a 
minimum, it 
needs to match 
one blackout 
code. 
Minor  
						

							 
Chapter 6    Service and Maintenance  
 
 
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Alarm Message 
Type 
Message Cause/Remedy Description Severity 
PE n: ISE Not 
Auth 
Set Channel uses an 
unknown CA 
system 
Cause: 
Conditional access 
not supported. 
Remedy: Contact 
your (uplink) 
service provider to 
determine 
whether you are 
authorized to 
receive the current 
program at this 
time. 
Non-SA 
conditional 
access system. 
Minor 
PE n: ISE Not 
Auth 
Set Channel 
authorization 
refused 
Cause: 
Conditional access 
not supported. 
Remedy: Contact 
your (uplink) 
service provider to 
determine 
whether you are 
authorized to 
receive the current 
program at this 
time. 
There is 
mismatch in 
the Conditional 
access. 
Minor 
PE n: ISE Not 
Auth 
Set Channel requires 
an IRD with CA 
support  
Cause: 
Conditional access 
not supported. 
Remedy: Contact 
your (uplink) 
service provider to 
determine 
whether you are 
authorized to 
receive the current 
program at this 
time. 
Conditional 
access is not 
supported. 
Minor 
PE n: ISE Not 
Auth 
Set Channel requires 
the PE to have an 
ISE 
Cause: Hardware 
issue. 
Remedy: Clear 
alarms, reset unit, 
and notify 
customer service if 
problem persists. 
Hardware 
issue. 
Minor  
						

							 
 
 D9854 Receiver Alarm Messages 
 
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Alarm Message 
Type 
Message Cause/Remedy Description Severity 
PE n: ISE Not 
Auth 
Set Channel 
Unavailable - LEC 
timeout 
Cause: Uplink 
configuration 
issue. 
Remedy: Contact 
your (uplink) 
service provider to 
determine 
whether the LEC 
GDS data is being 
provided in the 
stream. 
Uplink 
configuration 
issue. 
Minor 
PE n: ISE Not 
Auth 
Clear Fault Reset   Minor 
PE n: ISE Not 
Auth 
Clear Channel is 
authorized 
  Minor 
CI Top Slot 
Status 
Set Initialization Fail Cause: CAM is 
damaged or not 
fully inserted, 
hardware issue, 
CAM software 
crash or you dont 
have subscription 
rights for the card. 
Remedy: Re-insert 
the CAM. 
Initialization of 
CAM in top 
slot failed. 
Major 
CI Top Slot 
Status 
Set No Descrambling Cause: CAM is 
damaged or not 
fully inserted, 
hardware issue, 
CAM software 
crash or you dont 
have subscription 
rights for the card. 
Remedy: Re-insert 
the CAM. 
All elementary 
streams of all 
selected 
programs are 
not 
descrambled. 
Major 
CI Top Slot 
Status 
Clear CAM Operation 
OK 
  Major  
						

							 
Chapter 6    Service and Maintenance  
 
 
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Alarm Message 
Type 
Message Cause/Remedy Description Severity 
CI Bottom Slot 
Status 
Set Initialization Fail Cause: CAM is 
damaged or not 
fully inserted, 
hardware issue, 
CAM software 
crash or you dont 
have subscription 
rights for the 
smart card. 
Remedy: Re-insert 
the CAM, and/or 
check your rights 
for the smart card. 
Initialization of 
CAM in bottom 
slot failed. 
Major 
CI Bottom Slot 
Status 
Set No Descrambling Cause: CAM is 
damaged or not 
fully inserted, 
hardware issue, 
CAM software 
crash or you dont 
have subscription 
rights for the 
smart card. 
Remedy: Re-insert 
the CAM, and/or 
check your rights 
for the smart card. 
All elementary 
streams of all 
selected 
programs are 
not 
descrambled. 
Major 
CI Bottom Slot 
Status 
Clear CAM Operation 
OK 
  Major 
PE n CI Status Set Program Not 
Descrambled 
Cause: Hardware 
issue, CAM 
software crash or 
you dont have 
subscription rights 
for the smart card. 
Remedy: Reinsert 
the CAM and/or 
check your rights 
for the smart card. 
All elementary 
streams for this 
service selected 
for 
descrambling 
were not 
descrambled by 
the CAM. 
Major