Cisco D9854i Manual
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D9854 Receiver Alarm Messages 78-4021470-01 Rev J 237 Alarm Message Type Message Cause/Remedy Description Severity PE n CI Status Set 1 or more ES Not Descrambled Cause: Hardware issue, CAM software crash or you dont have subscription rights for the smart card. Remedy: Reinsert the CAM and/or check your rights for the smart card. At least 1 elementary stream is not descrambled, but the CAM is still descrambling other elementary streams for this service. Major PE n CI Status Clear Descrambling OK Major PE n: Loss of Input Set Loss of input detected Cause: Loss of input. Remedy: Ensure input has a valid stream. Loss of input. Minor PE n: Loss of Input Clear Fault reset Minor Digital Program Mapping Set PID Collision Cause: Uplink settings may have changed since setting up the unit. Please check your DPM settings. Remedy: Correct the DPM settings. Check the uplink to find the appropriate system settings. Two source service PIDs are being mapped to the same output PID. This will cause data corruption in the stream. Minor Digital Program Mapping Set Program Collision Cause: Uplink settings may have changed since setting up the unit. Please check your DPM settings. Remedy: Correct the DPM settings. Check the uplink to find the appropriate system settings. Two source channel numbers are being mapped/ passed to the same channel number in the output. Minor
Chapter 6 Service and Maintenance 238 78-4021470-01 Rev J Alarm Message Type Message Cause/Remedy Description Severity Digital Program Mapping Set Mode-i PMT out of range Cause: Uplink settings may have changed since setting up the unit. Please check your DPM settings. Remedy: Correct the DPM settings. Check the uplink to find the appropriate system settings. PMT PID to be used for Mode- i is outside of valid MPEG PID range. Major Digital Program Mapping Clear Digital Program Mapping - OK Major Shutdown Event Set DL APP REBOOT Cause: User request requires reboot or internal system error. Remedy: If it is an internal system error fault, clear alarms, reset the unit, notify customer service if the problem persists. New application downloaded, system requires reboot. Major Shutdown Event Set User requested FPGA change Cause: User request requires reboot or internal system error. Remedy: If it is an internal system error fault, clear alarms, reset the unit, notify customer service if the problem persists. Runnable FPGA change requires reboot. Major
D9854 Receiver Alarm Messages 78-4021470-01 Rev J 239 Alarm Message Type Message Cause/Remedy Description Severity Shutdown Event Set User requested APP change Cause: User request requires reboot or internal system error. Remedy: If it is an internal system error fault, clear alarms, reset the unit, notify customer service if the problem persists. Runnable application change requires reboot. Major Shutdown Event Set User requested factory reset Cause: User request requires reboot or internal system error. Remedy: If it is an internal system error fault, clear alarms, reset the unit, notify customer service if the problem persists. Factory reset requires reboot. Major Shutdown Event Set User requested reboot Cause: User request requires reboot or internal system error. Remedy: If it is an internal system error fault, clear alarms, reset the unit, notify customer service if the problem persists. User reboot request. Major
Chapter 6 Service and Maintenance 240 78-4021470-01 Rev J Alarm Message Type Message Cause/Remedy Description Severity Shutdown Event Set User requested service restore Cause: User request requires reboot or internal system error. Remedy: If it is an internal system error fault, clear alarms, reset the unit, notify customer service if the problem persists. Restore operation required restart Major Shutdown Event Set PRODUCTION - Protect Flash Cause: User request requires reboot or internal system error. Remedy: If it is an internal system error fault, clear alarms, reset the unit, notify customer service if the problem persists. Reboot after production tables removed. Major Shutdown Event Set I2C Failure Cause: Possible software/hardwar e issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Internal system error. Major Shutdown Event Set WDOG: FPGA not loaded Cause: Possible software/hardwar e issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. FPGA has not been loaded. Major
D9854 Receiver Alarm Messages 78-4021470-01 Rev J 241 Alarm Message Type Message Cause/Remedy Description Severity Shutdown Event Set osal_SetDataForAl lTasks Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set aw_LoadFaultList Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set osal_Init Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set NVS FLASH mounted Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set DB_Table_Cl::pop ulateNvsRecords Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set STAPI_Init Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major
Chapter 6 Service and Maintenance 242 78-4021470-01 Rev J Alarm Message Type Message Cause/Remedy Description Severity Shutdown Event Set dprm startup Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set dprm clear startup Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set DB_Array32_Cl init failed Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set DB_FlagArray32_ Cl init failed Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set Wrong DB Item detected: item = AAA, table = BBB Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set DB_Item_Cl::addIt em() failed Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major
D9854 Receiver Alarm Messages 78-4021470-01 Rev J 243 Alarm Message Type Message Cause/Remedy Description Severity Shutdown Event Set Memory allocation error on DB table construction Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set DB_Table_Cl::add Table() failed Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set DB_Table_Cl::addI tem() failed: too many DB Items Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set DBT Init Failed: AAA Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set Framework Registration Error Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set 7109 exception! Code = X, Address = Y, Task = Z Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major
Chapter 6 Service and Maintenance 244 78-4021470-01 Rev J Alarm Message Type Message Cause/Remedy Description Severity Shutdown Event Set Memory Error: AAA, Phase X Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set Time Control object creation failed Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set Wrong UIC Item detected: item = AAA, table BBB Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set Memory allocation error on UIC table construction Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set Error adding UIC table(AAA) Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set HTTP - http_init4() FAILED to create partition Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major
D9854 Receiver Alarm Messages 78-4021470-01 Rev J 245 Alarm Message Type Message Cause/Remedy Description Severity Shutdown Event Set http_init4: FAILED to allocate scratch buffer Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set HTTP - http_init4() FAILED to allocate memory from AVMEM Partition Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set UD - ud_init_phase_4() FAILED to allocate memory from System Partition Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set UD - ud_init_phase_4() FAILED to create partition Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set --- COMPONENT AAA FAILED TO INIT IN PHASE X, rc=NNN Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set VBI DB creation failed Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major
Chapter 6 Service and Maintenance 246 78-4021470-01 Rev J Alarm Message Type Message Cause/Remedy Description Severity Shutdown Event Set VBI DB allocation failed Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set VBI Status DB creation failed Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set VBI Status DB allocation failed Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set UIC_ENUM_CL given invalid ENUM_ST: item = AAA, table = BBB, problem with primary: X Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Application initialization error. Major Shutdown Event Set FW: Memory or List Full Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Internal system error. Major Shutdown Event Set Framework Registration Error Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists. Internal system error. Major