Canon scanner imageFORMULA DRX10C User Manual

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Chapter 5   Maintenance
3.Imprinter Ink Cartridge Replacement and Cleaning
When the optional imprinter is used, printing will become faint or nonexistent when the ink is depleted. It is recommended to keep 
a spare ink cartridge on hand.
About the Imprinter
There are two types of imprinter: the Pre-imprinter, which 
prints on documents before scanning them, and the Post-
imprinter, which prints on document after scanning them. The 
corresponding ink cartridges are installed in the following 
locations.
 Pre Imprinter
 Post Imprinter
■Preparing an Ink Cartridge
Use one of the following red, blue or green HP ink 
cartridges. For details, contact your local authorized 
Canon dealer or service representative.
Product Name: Ink Cartridge (Blue)
Product Code: 3693A002 (C6602B)
Product Name: Ink Cartridge (Red)
Product Code: 3693A003 (C6602R)
Product Name: Ink Cartridge (Green)
Product Code: 3693A004 (C6602G)
IMPORTANT
 Spare ink cartridges can be stored in their wrappers inside the 
post-imprinter cover.
 To avoid ink leakage, store spare ink cartridges inside their 
sealed wrappers.
Ink Cartridge 
Storage Pocket 
						

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Chapter 5   Maintenance
Replacing Ink Cartridges
Replace the ink cartridge using the following procedure.
IMPORTANT
After replacing an ink cartridge, run a test print to confirm proper 
printing. (See “Imprinter Testing” on p. 5-20.)
■Replacing the Ink Cartridge (Pre-Imprinter)
IMPORTANT
When the upper unit is raised, the pre-imprinter carriage moves 
to the ink cartridge replacement position. Therefore, the 
scanner must be ON when replacing the pre-imprinter ink 
cartridge.
1.Press the Open/Close button and carefully raise the 
upper unit until it stops.
The carriage moves to the replacement position.
2.Turn the lock lever downwards.
3.Open the carriage and remove the ink cartridge.
4.Peel off the seal covering the nozzles of a new ink 
cartridge.
Open/Close Button 
						

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Chapter 5   Maintenance
CAUTION
Peel off the seal covering the nozzles of a cartridge only if you 
are going to use it immediately. Also, avoid touching the metal 
contacts or nozzles of the ink cartridge.
5.Open the carriage and insert a new ink cartridge.
6.Turn the lock lever upwards to secure the ink 
cartridge.
IMPORTANT
 If the carriage is closed before the lock lever is raised, it will 
not be possible to turn the lock lever. In this case, close and 
re-open the upper unit to return the carriage to its replacement 
position.
 If the ink cartridge is not secured by the lock lever, “Check 
Imprinter: H008” appears on the display panel when the upper 
unit is closed. In this case, open the upper unit and turn the 
lock lever to secure the ink cartridge.
7.Carefully lower the upper unit (a). Press down on 
both sides of the upper unit to ensure that it is 
securely closed (b). 
						

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Chapter 5   Maintenance
■Replacing the Ink Cartridge (Post-Imprinter)
Replace the Post-imprinter ink cartridge using the 
following procedure.
1.Adjust the document feed guides outward to allow 
access to the imprinter cover.
2.Press the imprinter cover tab (indicated by the arrow 
in the illustration) to unlock it.
3.Open the imprinter cover.
4.Pull the lock lever outward (a) to release the ink 
cartridge lock (b).
5.Remove the ink cartridge.
6.Peel off the seal covering the nozzles of a new ink 
cartridge. 
						

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Chapter 5   Maintenance
CAUTION
Peel off the seal covering the nozzles of a cartridge only if you 
are going to use it immediately. Also, avoid touching the metal 
contacts or nozzles of the ink cartridge.
7.Install the new cartridge with the nozzles facing to the 
right.
8.Push the ink cartridge as indicated by the arrow until 
it clicks into place.
9.Carefully close the imprinter cover.
10.Press down on the tab of the imprinter cover (as 
indicated by the arrow in the illustration) to lock it.
IMPORTANT
When closing the imprinter cover, make sure that it is locked so 
that it will not open unexpectedly. An error message appears on 
the display panel if the imprinter cover is open. 
						

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Chapter 5   Maintenance
Cleaning the Print Heads
If the imprinter print head nozzles are dirty, printing may 
become streaked or spotty. To prevent this, periodically 
remove the ink cartridge and clean the print head with a soft, 
dry cloth or cotton swab.
CAUTION
Do not touch the metal contacts on the ink cartridge. Doing so may 
cause poor connections, resulting in poor print quality.
■Cleaning Out Excess Ink (Pre-Imprinter)
When using the pre-imprinter, document pages are 
transported while the ink is still wet, so the platen roller 
and scanning glass will pick up ink, eventually resulting in 
streaks in images or soiled documents.
Therefore, when using the pre-imprinter, regularly wipe 
any ink from the rollers and scanning glass with a 
moistened and well wrung-out cloth.
IMPORTANT
If excess ink is not removed, streaks will appear in images, and 
documents will be soiled. Clean up excess ink carefully and 
regularly.
 When scanning many documents daily, clean after 
approximately every 10,000 pages.
 In any case, we recommend cleaning at least once at the end 
of each day.
Ink Nozzles (six)
Locations of 
Excess Ink 
						

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Chapter 5   Maintenance
Imprinter Testing
After replacing an ink cartridge or cleaning the print head, perform 
a test print to confirm proper printing. Test printing is performed by 
the “Imprinter Test” User Mode selection.
IMPORTANT
Before performing an Imprinter Test, load a sheet of paper into the 
Document Feed Tray.
■Performing an Imprinter Test
Use the following procedure to execute the Imprinter Test.
1.Load a sheet of paper into the Document Feed Tray 
for test printing.
2.Press the Menu key on the control panel.
The User Mode is activated.
3.Press the [ ] key twice to display “Imprinter Test”.
4.Press [Enter].
The Imprinter Test is enabled.
5.Press the [ ] key to select [OK], and press [Enter].
The test print is executed.
IMPORTANT
If no paper is loaded for test printing, the imprinter test finishes 
without printing.
6.Press the [Stop] key to exit the User Mode.
Menu Key
Enter Key 
						

							Chapter 6   Practical Examples
1. Messages ........................................................ 6-2
Status Display .......................................................6-2
Error Messages .....................................................6-3
2. Troubleshooting ............................................... 6-5
Trouble Categories................................................6-5
Problem and Solution ............................................6-5
3. Uninstalling the Software................................. 6-9
Uninstalling the ISIS/TWAIN Driver.......................6-9 
						

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Chapter 6   Practical Examples
1.Messages
There are two types of display panel messages: “status indicator messages” and “error messages” that appear when the scanner 
encounters a problem.
Status Display
The following messages appear on the display panel to 
indicate the scanner’s operating state:
■Counting...
Status: Operating in Count-Only mode.
■Insert the Sheet
Status: In the Cleaning Mode, waiting for the cleaning 
sheet to be inserted. 
■Press Start Key
Status: Waiting. Load a document and press the Start key.
■Ready
Status: The scanner is ready to use.
■Scanning...
Status: Scanning is in progress.
■Sleeping...
Status: The scanner is entering the Sleep mode. Press any 
key to recover.
■Wait...
Status: The scanner is busy processing. Wait until the 
display changes.
■Verifying…
Status: The scanner is verifying a scan.
■Replace Roller
Status: It is time to replace the rollers (the number of fed 
pages has exceeded 500,000). (See “Roller Replacement 
Cycle” on p. 5-12.) 
						

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Chapter 6   Practical Examples
Error Messages
When one of the following messages appears on the display 
panel, an error has occurred in the scanner. Follow the 
indicated procedure to resolve the error. 
■Check Imprinter
Error Code: H001
Problem: No ink cartridge is installed in the post-
imprinter.
Solution: Install an ink cartridge.
Error Code: H008
Problem: No ink cartridge is installed in the pre-
imprinter. Or the pre-imprinter ink cartridge is not secured.
Solution: Install the ink cartridge and turn the lock lever 
upwards to secure the ink cartridge. (See p. 5-18.)
■Cover Open
Error Code: C001
Problem: The scanner’s upper unit is open.
Solution: Close (lower) the upper unit. (See p. 5-3.)
Error Code: C009
Problem: The imprinter cover is open.
Solution: Close the imprinter cover. (See p. 5-2 and 
p. 5-18.)
■Jam
Error Code: Pxxx
Problem: Paper has jammed.
Solution: Open the upper unit and remove the jammed 
paper. (See p. 3-21.)
■Dust Detected
Error Code: J050
Problem: Dust detected on the scanning glass could not be 
avoided.
Solution: Clean the scanning glass. (See p. 5-5.)
■Dust Detected (appears alternately with 
normal display)
Problem: Dust was detected and scanning proceeds.
Solution: When scanning finishes, clean the scanning 
glass.
■Call for Service
Error Code: Exxx (excluding E021)
Problem: Internal scanner error.
Solution: Turn the power OFF, and restart the scanner. If 
this does not solve the problem, make a note of the error 
code, and contact your Canon service representative.