Canon scanner imageFORMULA DRX10C User Manual

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Chapter 3   Basic Operation
7.Clearing a Paper Jam or Double Feed Error
If a paper jam or double feed occurs during scanning, a paper jam message appears on the PC and on the scanner’s display panel. 
Use the following procedure to clear the paper jam.
CAUTION
 When removing jammed paper, take care not to cut your hands on the edges of the paper
 Make sure to remove all of the jammed paper. Torn paper remaining in the scanner may cause future jams or damage to the scanner.
 When opening and closing the upper unit, be careful not to get your fingers caught, as this may result in personal injury.
Paper Jam Handling
When a paper jam occurs during scanning, the following 
message appears on the display panel, and transport stops.
Hint
The displayed error code indicates the location of the paper jam.
1.Remove any documents that remain in the eject tray.
2.Press the Open/Close button and gently raise the 
upper unit.
3.Remove the jammed paper.
IMPORTANT
 If paper has stopped in the midst of ejecting to the eject tray, 
raise the upper unit slightly to remove it. To remove paper that has stopped inside the scanner, open 
the upper unit as far as it will go.
4.Close the upper unit slowly (a). Make sure that the 
upper unit is completely closed by pushing on both 
edges with both hands until you hear a click (b).
5.Check to verify the last saved image, and resume 
scanning.
■When “Press Start Key” Appears
When the Rapid Recovery System is enabled in the ISIS/
TWAIN driver settings, the following message appears on 
the display panel after you remove the jammed paper.
Open/Close Button 
						

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Chapter 3   Basic Operation
IMPORTANT
The Rapid Recovery System setting in the ISIS/TWAIN driver 
causes the following process to occur after a paper jam. (See 
“[Rapid Recovery System] Check Box” on p. 8-17.)
 When the Rapid Recovery System is disabled, images 
scanned before the paper jam occurs are saved as files, 
scanning finishes, finished and an error message is displayed. 
In this case, restart scanning from the document page where 
the paper jam occurred, or from the beginning.
 When the Rapid Recovery System is enabled, scanning 
pauses when a paper jam is detected, and an error message 
is displayed.
Return the jammed document page to the top of the 
document stack yet to be scanned, and press the Start key 
to resume scanning.
IMPORTANT
 When you press the Start key, the image of the document 
page that caused the paper jam is deleted before scanning 
resumes.
 Pressing the Stop key saves the images that were scanned 
before the paper jam was detected to a file, and ends the scan 
process. In this case, restart scanning from the document 
page where the paper jam occurred, or from the beginning.
Handling a Double Feed
When a double feed is detected while scanning, the document 
pages for which double feeding was detected are ejected at the 
eject outlet, an error message appears on the PC and on the 
display panel, and transport stops.
IMPORTANT
When a double feed is detected, the following process occurs, and 
messages appear according to the Rapid Recovery System setting 
in the ISIS/TWAIN driver. (See “[Rapid Recovery System] Check 
Box” on p. 8-17.)
 When the Rapid Recovery System is disabled, images scanned 
before the double feed are saved as files, scanning finishes, and 
the following error message is displayed. 
When detecting double feeds by document length
When detecting double feeds ultrasonically
Start Key 
						

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Chapter 3   Basic Operation
 When the Rapid Recovery System is enabled, scanning pauses 
when a double feed is detected, and the following error message 
is displayed.
■When the Rapid Recovery System is Disabled
Return the document pages ejected as a result of double-
feed detection to the top of the document stack yet to be 
scanned, and resume scanning.
■When the Rapid Recovery System is Enabled
1.Check the rejected document page(s).
Hint
 If attached paper, such as a label on the document page, 
appears to be the cause of the double-feed detection, ignore 
the detection.
 If two document pages were fed together, rescan the double-
fed pages.
2.Press [ ] or [ ] to select [IGNORE]  or [RETRY] 
and press the [Enter] key.
[IGNORE]:
Saves the image of the page that was detected as a double 
feed, and resumes scanning.
[RETRY]:
The display panel appears as below. Return the double-fed 
document pages to the tray and press the Start key.
IMPORTANT
 Press the Start key the erase the image that was being 
scanned when double feeding was detected, and resume 
scanning.
 Pressing the Stop key saves the images that were scanned 
before the double feed was detected to a file, and ends the 
scan process. In this case, restart scanning from the 
document page where the double feed occurred, or from the 
beginning.
When detecting double feeds by document length
When detecting double feeds ultrasonically 
						

							Chapter 4   Other Functions
1. Other Functions and Settings .......................... 4-2
2. Function Description ........................................ 4-4
3. User Mode ....................................................... 4-9
User Mode Operating Procedure ..........................4-9
4. User Mode Functions..................................... 4-11 
						

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Chapter 4   Other Functions
1.Other Functions and Settings
The following DR-X10C functions are grouped together as Other Functions. For details, refer to the indicated pages.
Operation/Setting Method
Applicable Page
Panel Operation User Mode ISIS/TWAIN
SCSI Speed –✔– p. 4-12
USB Short Packet –✔– p. 4-12
Auto USB Power Switch –✔– p. 3-2,  p. 4-13
Imprinter (Optional) – –✔ p. 4-8,  p. 8-25
Imprinter Test –✔– p. 4-14,  p. 5-20
Counter (Total Counter) –✔– p. 4-13
Count (Roller Counter) –✔– p. 4-13
Count-Only Mode✔–– p. 4-4
Display Contrast –✔– p. 4-12
Invalidate Key✔–– p. 4-8
Cleaning Mode –✔– p. 5-4
Dust Detect Mode –✔– p. 4-12
Skew-Detection Function (Always On) – – – p. 4-6
Deskew – –✔ p. 8-8
Double-Feed Detection – –✔ p. 4-5,  p. 8-18
Double-Feed Detection (Count-Only Mode) –✔– p. 4-11
Double-Feed Retry –✔– p. 4-11
Staple Detection – –✔ p. 4-6,  p. 8-18
Staple Detection (Count-Only Mode) –✔– p. 4-11
Staple Detection Level Setting –✔– p. 4-6,  p. 4-11
Stand-by Mode –✔– p. 4-12
Long-Document Mode –✔– p. 3-5
Torque Control –✔–
 p. 4-13
Tray Position –✔– p. 3-7,  p. 4-13
Selectable Background – –✔ p. 4-7,  p. 8-18 
						

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Chapter 4   Other Functions
Hint
 The Operation/Setting Methods are as follows:
Panel Operation: The operation or setting is performed using the control panel keys.
User Mode: The scanner function setting is made as a User Mode selection.
ISIS/TWAIN: The function is an ISIS/TWAIN driver scanning setting.
CapturePerfect: The function can be set by the CapturePerfect 3.0 or other compatible application program. 
 The page count for the Verify Scan operation is entered using the control panel keys, and the operation is then executed by selecting Verify 
Count from the ISIS/TWAIN driver.
Folio Scan – –✔ p. 4-7,  p. 8-8
Buzzer (Beeper) Control –✔– p. 4-11
Verify Scan✔–✔ p. 4-4
Manual Feed Mode –✔– p. 3-12,  p. 4-12
Frame Detection Error Mode –✔– p. 4-13 Operation/Setting Method
Applicable Page
Panel Operation User Mode ISIS/TWAIN 
						

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Chapter 4   Other Functions
2.Function Description
The Other Functions are described below. See “User Mode” on p. 4-9, for descriptions of the functions set from the User Mode.
■Count-Only Mode
Counts the number of loaded document sheets by simply 
feeding them through the scanner.
Hint
The Count-Only mode is executed by the Count Only key on the 
control panel, and can be used to count document sheets even 
when no computer is connected.
1.Place the documents into the tray.
2.Press the Count Only key on the control panel.
The Count Only key lights blue when the Count-Only 
mode is enabled.
3.Press the Start key to start scanning and count the 
loaded document sheets.
IMPORTANT
To reset the page counter, press and hold the Stop key for 
two seconds while the Count Only key is lit.
■Verify Scan
The scanner compares the document page count obtained 
from the Count-Only mode (or entered manually) with the 
actual count of document pages scanned, and an error 
message is displayed if the counts do not match.
1.Setting the Count.
Hint
The document page count can be specified by using the count 
obtained from the Count-Only mode or by pressing the [ ] and 
[ ] keys to enter a number.
2.Select Verify Count in the ISIS/TWAIN driver 
settings. (See “[Verify Count] Check Box” on p. 8-21.)
Count Only Key
Stop Key 
						

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Chapter 4   Other Functions
3.Press the Start Key to start scanning.
“Verifying…” is displayed.
Hint
If the specified count is exceeded while scanning, or if the 
scanned count does not reach the specified count when 
scanning is finished, an error is displayed.
The specified count is exceeded while scanning
Scanning finishes without reaching the specified count
■Double-Feed Detection Function
The scanner can detect double feeds. Two detection 
methods are used: comparison of document lengths, and 
ultrasonic detection of spacing between documents, which 
is set in the ISIS/TWAIN driver.
IMPORTANT
 When a double feed is detected, documents already fed 
through the feed inlet are transported to the eject outlet, and 
operation stops. 
 The message that appears when a double feed is detected 
depends on the Rapid Recovery System setting specified in 
the ISIS/TWAIN driver. See “When the Rapid Recovery 
System is Enabled” on p. 3-23 for details.
 Double feed detection in the Count-Only mode is set in the 
User Mode, and double feeds are detected ultrasonically. 
(See “Double-Feed Control Setting” on p. 4-11.)
Detecting Double Feeds by Document Length
This detection method is effective when scanning 
documents with pages of the same size. The length of the 
first page scanned serves as a standard for comparing 
subsequent pages, and when a page is detected to be 
approximately two inches (50 mm) longer or shorter than 
the standard, a double feed is detected and document 
transport is stopped.
Ultrasonic Double-Feed Detection
This detection method is effective when scanning 
documents with pages of different sizes. The space 
between overlapping pages is detected ultrasonically, and 
document transport stops when a double feed is detected.
Ultrasonic Double-Feed 
Detection Sensor 
						

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Chapter 4   Other Functions
IMPORTANT
 Ultrasonic double-feed detection works only when the 
document pages overlap by at least two inches (50 mm).
 If documents stick together due to static electricity, Ultrasonic 
Double-Feed Detection may not function correctly.
 If the presence of adhesive notes or labels on pages is 
detected as a double feed and you do not want to remove 
them for scanning, a non-detection zone can be specified in 
the ISIS/TWAIN driver settings. (See “Double Feed Detection” 
on p. 8-18.)
Double-Feed Retry
When a double feed is detected with Ultrasonic double-
feed detection, this function transports the double fed 
pages back to the feeder inlet and tries scanning again. You 
can set this function from the User Mode. (See “Double-
Feed Retry Setting” on p. 4-11.)
■Skew Detection Function
If a long document page becomes skewed as it is fed, the 
page may press against the edge of the feed inlet or 
transport path and be damaged.
When the scanner detects that a skewed page is contacting 
the edge of the transport path, an error message is 
displayed and transport stops.
IMPORTANT
 A page that becomes skewed while it is fed is only detected by 
the sensors as skewed if it contacts the edge of the transport 
path during scanning.
 Note that the ISIS/TWAIN driver has a Deskew function that 
can detect a skewed document from the scanned image, and 
straighten it.
■Staple Detection Function
When sensors at both sides of the feed inlet detect the bent 
corner of a stapled document, an error message appears 
and feeding stops.
IMPORTANT
 Staple detection detects the bent corner that occurs when one 
of the four corners of a document has been stapled. 
 Staple detection may not operate properly in the following 
cases where bending does not occur in documents.
– The document is stapled at two or more corners.
– The document is size smaller than STMT/A5.
– The position of the left or right document guide has been 
changed, and the document has been shifted to the left or 
right side. (See “Adjusting the Document Guides” on p. 3-9.)
 Be careful to keep the staple detection window glass clean, 
and wipe the glass if dust is present.
Hint
 Staple detection is controlled in the ISIS/TWAIN driver, and 
the detection level can be set in the User Mode. (See “Staple 
Detection Level Setting” on p. 4-11.)
 Staple detection for the Count-Only mode can be set in the 
User Mode. (See “Staple Detection Setting” on p. 4-11.) 
						

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Chapter 4   Other Functions
■Selectable Background
You can specify whether the background behind the 
scanned image is black or white. 
The background is changed by rotating the platen rollers to 
expose either the black or white part of the rollers, 
according to the selection specified in the ISIS/TWAIN 
driver. 
IMPORTANT
Image processing performance depends on the selected 
background (black or white). (See “Background Color” on 
p. 8-18.)
■Folio Scan
Use Folio Scan to scan very large documents (up to 22 × 
34/A1 size) by folding each document sheet and scanning 
the front and back. The resulting images are then 
recombined to reconstruct an image of the entire page. 
IMPORTANT
 Folio scanning requires that you feed each page manually 
(The Bypass Mode key is lit).
 Fold each page with a sharp, straight crease. Otherwise, the 
paper may jam or the image may be misaligned.
 Seam artifacts may appear in the reconstructed image 
because of the crease line or differences in the loading 
position of each side.
 The scan image of the front side becomes the left half of the 
reconstructed image.
 The maximum document size for Folio Scan is 22 × 34/A1. 
 22 × 34/A1 document pages should be folded lengthwise 
and scanned with the following settings: 
Scanner: Long Document Mode [ON1]
Page Size: Auto-Detection
 Some scanning mode and resolution settings may produce 
incomplete page images. In this case, try decreasing the 
resolution or, if scanning in color mode, switch to black and 
white.
Platen Rollers (Black/White 
Background Rollers)
White
BrushBlack
Reconstructed Image Bypass 
Mode KeyFront 
(when 
folded)Back 
(when 
folded)