Canon scanner imageFORMULA DRX10C User Manual

							6-4
Chapter 6   Practical Examples
■Skew Detected
Error Code: J018
Problem: A skewed document page contacted the wall of 
the transport path.
Solution: Remove and reposition the document page.
■Double Feed
Error Code: D002
Problem: A double feed was detected by the document 
length.
Solution: Remove the double fed document page(s) from 
the eject outlet, return them to the Document Feed Tray, 
and scan again. (See p. 3-22.)
Error Code: D004
Problem: A double feed was detected ultrasonically.
Solution: Remove the double fed document page(s) from 
the eject outlet, return them to the Document Feed Tray, 
and scan again. (See p. 3-22.)
■Double Feed (Rapid Recovery System)
Problem: Double feeding of document pages has been 
detected while scanning with the Rapid Recovery System 
enabled.
Solution: Remove the double fed document page(s) from 
the eject outlet, return them to the Document Feed Tray, 
and scan again. (See p. 3-22.)
■Staple Detected
Error Code: J001
Problem: A stapled document has been detected.
Solution: Remove the staple(s), and rescan the document.
■Tray Error
Error Code: E021
Problem: An error has occurred with the Document Feed 
Tray.
Solution: Turn the power OFF, and restart the scanner.
■Count Mismatch
Error Code: U001
Problem: The specified count has not yet been reached.
Solution: Check the document count, and scan again.
Error Code: U002
Problem: Scanning finished without reaching the 
specified count.
Solution: Check the document count, and scan again. 
						

							6-5
Chapter 6   Practical Examples
2.Troubleshooting
This section describes the problems that may occur during use of the scanner and how to solve them.
Trouble Categories
The following trouble categories are addressed:
The Scanner Does Not Turn ON (See p. 6-5)
The Scanner Is Not Recognized (Connecting via USB) 
(See p. 6-5)
The Scanner Is Not Recognized (Connecting via 
SCSI) (See p. 6-6)
Scanning Is Not Performed (See p. 6-6)
Slow Scanning Speed (See p. 6-6)
Documents Do Not Feed Properly (See p. 6-7)
Saved Image Files Do Not Open (See p. 6-7)
Scanning Results Are Not as Expected (See p. 6-7)
It you cannot resolve a problem, contact your local authorized 
Canon dealer or your service representative.
Problem and Solution
■The Scanner Does Not Turn ON
If the scanner does not turn ON, first confirm the 
following:
✔Is the power cord connected correctly?
✔Is the power cord inserted into the power outlet?
If this does not solve the problem, consider the following 
possible problems and causes:
Problem With Auto USB Power switching is 
enabled, but the scanner does not turn ON 
when the computer is turned ON.
Cause The SCSI connection is also being used.
Solution The SCSI connection does not support Auto 
USB Power switching. Use only the USB 
connection if you want to use Auto USB 
Power switching.Cause Auto USB Power has been disabled 
([OFF] is selected in the User Mode).
Solution Enable Auto USB Power (select [ON] in the 
User Mode).
■The Scanner Is Not Recognized (Connecting 
via USB)
If the scanner’s USB connection is not recognized, first 
confirm the following: 
✔Are the scanner and PC connected correctly using the 
proper cable?
✔Is the scanner’s power switch turned ON?
If this does not solve the problem, consider the following 
possible causes:
Cause The scanner does not support your USB 
interface.
Solution This product is not guaranteed to operate with 
all types of USB interfaces. Contact your local 
authorized Canon dealer or service 
representative for more information.
Cause The scanner does not support the USB 
cable.
Solution Use the USB cable provided with the scanner.
Cause The USB hub is not compatible with the 
scanner.
Solution Remove the USB hub. 
						

							6-6
Chapter 6   Practical Examples
■The Scanner Is Not Recognized (Connecting 
via SCSI)
If the scanner’s SCSI connection is not recognized, first 
confirm the following: 
✔Are the scanner and PC connected correctly using the 
proper cable?
✔Is the scanner’s power switch turned ON?
✔Is the SCSI card in the PC operating properly?
✔Was the PC turned ON before the scanner?
IMPORTANT
When using the SCSI connection, if the scanner is turned ON 
after the PC, it may not be properly recognized by the PC.
If this does not solve the problem, consider the following 
possible causes:
Cause The SCSI card is not compatible with the 
scanner.
Solution Use a recommended SCSI card. (See p. 2-3.)
Cause The scanner’s SCSI ID is identical to the 
SCSI ID of another device.
Solution Check the SCSI IDs of all SCSI devices 
connected to the system and set a unique SCSI 
ID for the scanner. 
Cause The terminator is not set correctly.
Solution When another SCSI device is connected 
between the scanner and the PC, that device’s 
terminator must be disabled (set to OFF).
Cause There is a problem with another SCSI 
device that is connected in the daisy 
chain.
Solution Do not use the daisy chain connection 
configuration.
■Scanning Is Not Performed
If scanning does not start when it should, first confirm the 
following:
✔Are the scanner and PC correctly connected with the 
proper cable?
✔Is the scanner’s power switch turned ON?
If this does not solve the problem, consider the following 
possible causes:
Cause The ISIS/TWAIN driver and Job 
Registration Tool are not installed 
correctly
Solution Uninstall and then reinstall the ISIS/TWAIN 
driver and Job Registration Tool.
IMPORTANT
 It the scanner does not operate because of a system error, 
turn the scanner OFF and wait at least 10 seconds before 
turning it back ON. If errors continue to occur, reboot the 
scanner and computer.
 When scanning with configurations that use a large amount of 
the computer’s memory, scanning will be performed properly 
for the first scan. However, if a second scan is performed with 
the same configurations, an error may occur due to insufficient 
memory and scanning may not be possible. In such cases, 
restart the application you are using and change the 
configurations before scanning again.
■Slow Scanning Speed
If the scanning speed is slow, first confirm the following:
Scanning may be slow if the USB interface does not 
support Hi-Speed USB 2.0.
✔Does the PC’s USB interface support only Full-Speed 
USB 1.1? 
✔Is the USB cable you are using the one that was 
supplied with the scanner (Hi-Speed USB 2.0 
compliant)? 
✔Is a USB 1.1-compliant device connected to the USB 
hub at the same time? 
						

							6-7
Chapter 6   Practical Examples
If this does not solve the problem, consider the following 
possible causes:
Cause Other applications are running in the 
background on your PC.
Solution Quit all other applications that are running.
Cause Resident applications, such as anti-virus 
software, are draining memory resources.
Solution Quit all resident applications.
Cause Temporary files cannot be created in the 
TEMP folder, as there is not enough free 
space on the hard disk.
Solution Delete unnecessary files on the hard disk to 
increase free space.
■Documents Do Not Feed Properly
If a document does not feed properly, first confirm the 
following:
✔Are pages sticking together because of static electricity 
or another cause?
✔Are you attempting to scan a document with size, paper 
thickness or quality that is not supported by the 
scanner? (See “Documents” on p. 3-4.)
✔Are the feed rollers dirty?
✔Are the feed rollers worn out?
IMPORTANT
 Double feeding occurs when document pages stick together, 
and incompatible paper thickness or quality can cause paper 
jams. Check your documents carefully before loading.
 Replacement rollers can be purchased as consumables. If 
performance is not improved after cleaning the rollers, contact 
your local Canon dealer or service representative to purchase 
a Roller Replacement Kit, and replace the rollers (pickup, feed 
and retard rollers). (See “Replacing the Transport Rollers” on 
p. 5-12.)
If this does not solve the problem, consider the following 
possible problems and causes:
Problem Documents do not feed.
Cause The Continuous Manual Feed Mode is 
enabled.
Solution Set the Continuous Manual Feed Mode to 
[OFF] from the User Mode. (See “Continuous 
Manual Feeding Mode Setting” on p. 3-13.)
■Saved Image Files Do Not Open
If image files saved by CapturePerfect 3.0 cannot be 
opened by another application, first confirm the following:
✔Does the application you are using support 
CapturePerfect 3.0 image file types (*.bmp, *.tif, *.jpg 
and *.pdf)?
If this does not solve the problem, consider the following 
possible causes:
Cause The application does not support multi-
page TIFF files.
Solution Open the files using an application that 
supports multi-page TIFF files, or save the 
images as single-page TIFF files using 
CapturePerfect 3.0.
Cause The compression format used by 
CapturePerfect 3.0 is not supported.
Solution Open the image file with CapturePerfect 3.0, 
set the compression format to [None], and save 
it again.
■Scanning Results Are Not as Expected
If the scanned images do not appear as expected, one or 
more ISIS/TWAIN driver settings may be incorrect, or 
your application may not support certain scanner 
functions. 
						

							6-8
Chapter 6   Practical Examples
Problem The scanned image is too dark (or faint).
Cause The [Brightness] setting is not set to an 
appropriate value.
Solution If the image is too dark, set a higher brightness 
setting, or if the image is too faint, set a lower 
brightness setting.
Problem Text or images from the back side of your 
document appear in the scanned image.
Cause Brightness may be set too low.
Solution Increase the Brightness setting. Or, enable the 
[Prevent Bleed Through/Remove 
Background] setting.
Cause The paper is too thin.
Solution Photocopy the document, and scan the copy.
Problem Double-sided scanning is not possible.
Cause Scanning Side is set to [Simplex].
Solution Set Scanning Side to [Duplex]. 
If the Scanning Side is set to [Skip Blank 
Page], images of blank pages are not saved.
Problem A black margin appears around the 
scanned document.
Cause A document smaller than the preset paper 
size has been scanned. Or, the loaded 
document has shifted out of position.
Solution Choose one of the following:
(1) Set [Page size] to [Auto-detection]. 
(2) Select the [White] background.
(3) Enable Border Removal if you want to use 
the [Black] background setting.
Problem The scanned image is skewed.
Cause The document has been fed at an angle. 
(skew)
Solution Slide the document guides to match the width 
of your document.
Problem Lines, smudges, or dirt appear on the 
scanned image.
Cause The scanning glass or rollers inside the 
scanner are dirty.
Solution Clean the scanning glass and rollers. (See 
“Regular Maintenance” on p. 5-2.)
If lines still appear on the image even after you 
clean the scanning glass and rollers, the 
scanning glass inside the scanner may be 
scratched. Contact your local authorized 
Canon dealer or service representative.
Problem The scanned image is abnormal for 
certain documents.
Cause A detection function such as border 
removal is enabled when scanning a 
document that includes text or photos 
extending to the edge of the page (the 
scanner cannot accurately process the 
edges of documents).
Solution When a page has text or photos extending to its 
edges, turn the detection functions off or scan 
that page individually.
Problem The scanned image is abnormal in some 
applications.
Cause A function not supported by the 
application was used.
Solution Some applications do not support functions 
such as auto-detection of page size, so 
scanning with such applications will produce 
abnormal scanned images.
If abnormal image appearance seems to be 
application-dependent, try scanning with auto-
detection disabled. 
						

							6-9
Chapter 6   Practical Examples
3.Uninstalling the Software
Some scanner malfunctions can be resolved by reinstalling the software. Before reinstalling the software, make sure to completely 
uninstall any previous installation first.
Uninstalling the ISIS/TWAIN Driver
The following procedure uses the ISIS/TWAIN driver as an 
example. Follow the same procedure to uninstall the Job 
Registration Tool and CapturePerfect 3.0. Make sure to 
substitute the name of the software in step 3.
IMPORTANT
As always when uninstalling software, log on using an account with 
Administrator privileges.
1.Click the [Start] button, then click [Control Panel]. 
The Control Panel appears.
2.Double click [Add or Remove Programs].
3.From the program list, select the application to be 
removed and click the [Remove] button. 
The file-deletion confirmation screen appears. 
						

							6-10
Chapter 6   Practical Examples
4.Click [Yes] to proceed with uninstallation.
5.When uninstallation is finished, click [Finish]. 
						

							Chapter 7   Appendix
1. Specifications................................................... 7-2
Unit Specifications.................................................7-2
Options ..................................................................7-4
Consummables .....................................................7-4
External Dimensions .............................................7-5
2. Option Specifications ....................................... 7-6
Barcode Specifications..........................................7-6
Imprinter Specifications .........................................7-7
3. Index ................................................................ 7-8 
						

							7-2
Chapter 7   Appendix
1.Specifications
Unit Specifications
Type
Desktop sheet-fed scanner
Scannable Document Requirements
Width: 2 to 12.01 (50.8 mm to 305 mm)
Length: 2.76 to 17.01 (70 to mm 432 mm)
Weight: Page Separation Feeding: 14 lb to 32 lb bond 
(52 g/m
2 to 128 g/m2) (0.06 mm to 0.15 mm)
Bypass Feeding: 11 lb to 64 lb bond (42 g/m2 
to 255 g/m2) (0.05 mm to 0.30 mm) 
Document Feeding Methods
Continuous, Manual, and Continuous Manual
Document Page Count
Up to 500 pages of good quality paper
Scanning Sensor
Contact image sensor
Light Source
LED
Scanning Sides
Simplex/Duplex
Scanning Modes
Black and White, Error Diffusion, Advanced Text 
Enhancement, Advanced Text Enhancement II, 256-
Level Grayscale, and 24-Bit Color
Scanning Resolution
100, 150, 200, 240, 300, 400 and 600 dpi
Scanning Speed (LTR/A4 portrait)
Black and White
200 dpi Simplex 100 pages/min.
Duplex 200 images/min.
300 dpi Simplex 100 pages/min.
Duplex 200 images/min.
400 dpi Simplex 82 pages/min.
Duplex 82 images/min.600 dpi (speed priority)
Simplex 82 pages/min.
Duplex 82 images/min.
600 dpi (image quality priority)
Simplex 25 pages/min.
Duplex 50 images/min.
Grayscale
200 dpi Simplex 100 pages/min.
Duplex 200 images/min.
300 dpi Simplex 100 pages/min.
Duplex 200 images/min.
400 dpi Simplex 84 pages/min.
Duplex 84 images/min.
600 dpi (speed priority)
Simplex 82 pages/min.
Duplex 82 images/min.
600 dpi (image quality priority)
Simplex 25 pages/min.
Duplex 50 images/min.
Color
200 dpi Simplex 100 pages/min.
Duplex 200 images/min.
300 dpi Simplex 100 pages/min.
Duplex 170 images/min.
400 dpi Simplex 76 pages/min.
Duplex 76 images/min.
600 dpi (speed priority)
Simplex 46 pages/min.
Duplex 46 images/min.
600 dpi (image quality priority)
Simplex 25 pages/min.
Duplex 18 images/min. 
						

							7-3
Chapter 7   Appendix
Scanning Speed (LTR/A4 landscape)
Black and White
200 dpi Simplex 130 pages/min.
Duplex 260 images/min.
300 dpi Simplex 130 pages/min.
Duplex 256 images/min.
400 dpi Simplex 82 pages/min.
Duplex 82 images/min.
600 dpi (speed priority)
Simplex 80 pages/min.
Duplex 80 images/min.
600 dpi (image quality priority)
Simplex 32 pages/min.
Duplex 64 images/min.
Grayscale
200 dpi Simplex 130 pages/min.
Duplex 260 images/min.
300 dpi Simplex 130 pages/min.
Duplex 256 images/min.
400 dpi Simplex 84 pages/min.
Duplex 84 images/min.
600 dpi (speed priority)
Simplex 82 pages/min.
Duplex 82 images/min.
600 dpi (image quality priority)
Simplex 32 pages/min.
Duplex 64 images/min.
Color
200 dpi Simplex 130 pages/min.
Duplex 260 images/min.
300 dpi Simplex 130 pages/min.
Duplex 170 images/min.
400 dpi Simplex 76 pages/min.
Duplex 76 images/min.
600 dpi (speed priority)
Simplex 46 pages/min.
Duplex 46 images/min.600 dpi (image quality priority)
Simplex 32 pages/min.
Duplex 18 images/min.
Other
Double-Feed Detection function, Deskew, Selectable 
Background, Dust Countermeasures, Auto USB Power 
Switching, User Mode, Long Document Mode, and Folio 
Scan
External Dimensions
20.79 (W) × 22.17 (D) × 14.77 (H)
528 mm (W) × 563 mm (D) × 375 mm (H)
Maximum External Dimensions (with Document Feed 
Tray and Eject Tray Open)
20.79 (W) × 33.90 (D) × 17.01 (H)
528 mm (W) × 861 mm (D) × 432 mm (H)
Weight
Approx. 86 lbs (39 kg)
Power Supply
120 V model
AC 120 V (60 Hz), 1.4 A
220-240 V model
AC 220-240 V (50/60 Hz), 0.8 A
Power Consumption
120 V model
Scanning: 125 W
Stand-by Mode (Sleep Mode): 4.2 W
220-240 V model
Scanning: 125 W
Stand-by Mode (Sleep Mode): 4.5 W
Noise
Not more than 72 dB
Operating Environment
Temperature: 10 to 32.5°C (50 to 90.5°F)
Humidity: 20 to 80% RH
* The operating environment requirements when using an 
imprinter are those of the ink cartridge.
* Specifications are subject to change without notice.