Canon scanner imageFORMULA DRX10C User Manual

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Chapter 5   Maintenance
Hint
An error message appears on the display panel if the upper unit 
is open (raised).
Cleaning Rollers with a Cleaning Sheet
Rollers in the transport path are cleaned using the Cleaning 
Mode of the User Mode, using a cleaning sheet.
Hint
 Each cleaning sheet is used several times to clean one side of the 
rollers.
 Cleaning sheets can be purchased as consumables. For details, 
contact your local authorized Canon dealer or service 
representative.
Product Name: Cleaning Sheets (package of 30)
Product Code: 2418B002
■Performing the Cleaning Mode
Use the following procedure to perform roller cleaning 
using the Cleaning Mode.
1.Press the Menu key on the control panel.
The User Mode is activated.
2.Press the [ ] key once to display “Cleaning Mode”.
3.Press [Enter].
The Cleaning Mode is enabled.
4.Press the [ ] key to select [OK], and press [Enter].
The [Bypass Mode] key lights and the Document Feed 
Tray rises as the scanner enters the waiting state. 
5.Peel the liner from a cleaning sheet.
Menu Key
Enter Key
Bypass Mode Key 
						

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Chapter 5   Maintenance
6.Insert the cleaning sheet adhesive-side up into the 
feed inlet.
The cleaning sheet feeds through the scanner, and the 
Cleaning Mode exits. 
7.Inspect the cleaning sheet for dust.
8.Repeat steps 3 to 6 several times using the same 
cleaning sheet to clean the same side of the rollers.
9.Prepare a new cleaning sheet, and clean the other 
side in the same way.
IMPORTANT
 When placing the adhesive side down, make sure to support 
the cleaning sheet while inserting it into the feed inlet so that 
it does not touch the Document Feed Tray. 
 Dust that is not removed by the cleaning sheet should be 
wiped off with a moistened and thoroughly wrung-out cloth.
Cleaning the Glass
The scanner has two types of glass: the sensor glass for 
document detection, and the scanning glass for actual 
scanning.
Hint
 The appearance of extraneous spots or streaks in scanned 
images may indicate a dirty scanning glass.
 To clean the scanning glass, turn ON the lamp beneath the glass 
so that any dust can be easily seen and wiped away. 
IMPORTANT
Scratches on the scanning glass may cause spots or streaks on 
scanned images, as well as feeding errors. If you find a scratch on 
the scanning glass, contact your local authorized Canon dealer or 
service representative to have the glass replaced.
1.Carefully raise the upper unit until it stops.
2.Press and hold the Start key on the control panel for 
approximately two seconds.
The lamp beneath the scanning glass lights.
Scanning Glass
Sensor Glass
Start Key 
						

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Chapter 5   Maintenance
3.Wipe any dust off the scanning glass with a clean, dry 
cloth.
4.Press the Stop key to turn off the lamp.
5.Carefully lower the upper unit (a). Press down on 
both sides of the upper unit to ensure that it is 
securely closed. (b)
Cleaning the Platen Rollers
The platen rollers are located near the upper and lower sides 
of the scanning glass to brush away dust as the rollers turn 
before scanning, and to provide the selected background 
(white or black) for document images. 
Clean the platen rollers periodically using the following 
procedure.
Hint
The platen rollers are cleaned by wiping while rotating the rollers in 
three stages.
1.Carefully raise the upper unit until it stops.
2.Press and hold the Stop key on the control panel for 
approximately seconds.
Each time you press the Stop key, the upper and lower 
platen rollers rotate in the following order: black ➔ white 
➔ brush.
IMPORTANT
 Be careful not to touch the platen roller while it is turning.
 Always use the Stop key to turn the platen roller. Attempting 
to turn the roller by hand may cause damage. 
Stop Key
Stop Key
Platen Rollers (Black/White 
Background Rollers)
White
BrushBlack 
						

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Chapter 5   Maintenance
3.Clean the black and white surfaces of the rollers by 
wiping horizontally with a moistened, wrung-out 
cloth.
IMPORTANT
When cleaning, be careful not to bend the sheet over the roller. 
The location of the sheet for the lower platen roller is in front of 
the roller.
4.Use a soft object such as a cotton swab to remove 
any dust adhering to the brushes, and any dust that 
may have fallen from them. 
IMPORTANT
Be careful not to bend the brush bristles when cleaning. If the 
bristles are bent, their cleaning ability is degraded.
5.Carefully lower the upper unit (a). Press down on 
both sides of the upper unit to ensure that it is 
securely closed. (b)
Cleaning the Pickup and Feed Rollers
Use the following procedure to remove and reinstall the 
pickup and feed rollers during cleaning or replacement.
CAUTION
Do not use excessive force when removing or reinstalling the 
rollers. Doing so may damage the rollers, resulting in feed errors.
■Removing and Cleaning the Pickup and Feed 
Rollers
1.Carefully raise the upper unit until it stops.
2.Lift the roller cover and pull out and downwards.
IMPORTANT
When opening and closing the roller cover, be careful not to 
touch the glass (staple detection window). If the glass gets dirty, 
staple detection accuracy is degraded.
Sheet (avoid bending) 
						

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Chapter 5   Maintenance
3.Lift the pickup roller mounting lever, and remove the 
roller.
4.Pull the feed roller lock lever down (a) and move it to 
the right (b) to unlock the feed roller.
5.Remove the feed roller.
6.Use a moistened, well wrung-out cloth to wipe off any 
dust from the rollers.
■Reinstalling Pickup and Feed Rollers
1.Set the pickup roller (a) in place and push the 
mounting lever (b) back to secure it.
2.Align the notches in the shaft of the feed roller with 
the pins on the shaft in the scanner, and place the 
feed roller into position. 
						

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Chapter 5   Maintenance
3.Push the feed roller lock lever up (a) and move it to 
the left (b) to lock the feed roller in place.
4.Push the roller cover up until it clicks into place.
IMPORTANT
When opening and closing the roller cover, be careful not to 
touch the glass (staple detection window). If the glass gets dirty, 
staple detection accuracy is degraded.
5.Carefully lower the upper unit (a). Press down on 
both sides of the upper unit to ensure that it is 
securely closed.(b)
Cleaning the Retard Roller
Use the following procedure to remove and reinstall the retard 
roller during cleaning or replacement.
CAUTION
Do not use excessive force when removing or reinstalling the retard 
roller. Doing so could damage the roller, resulting in feed errors.
■Removing and Cleaning the Retard Roller
1.Carefully raise the upper unit until it stops.
2.Grasp the roller cover with your fingers, and pull it up 
to remove it. 
						

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Chapter 5   Maintenance
3.Push the roller lock lever up (a) and move it to the left 
(b) to unlock the roller.
4.Remove the retard roller.
5.Use a moistened, well wrung-out cloth to wipe off any 
dirt from the roller.
■Reinstalling the Retard Roller
1.Set the retard roller into place in the scanner.
2.Align the notches in the roller with the shaft pins in the 
scanner, then slide the roller lock lever in the 
direction indicated by the arrow.
3.Pull the roller lock lever down to lock the retard roller 
in place. 
						

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Chapter 5   Maintenance
4.Replace the roller cover.
5.Push the front of the roller cover in until it clicks into 
place.
6.Carefully lower the upper unit (a). Press down on 
both sides of the upper unit to ensure that it is 
securely closed.(b) 
						

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Chapter 5   Maintenance
2.Replacing the Transport Rollers
As the rollers start to wear out, feeding quality declines, and document feed errors, such as paper jams, become more likely.
If document feed errors continue to occur after cleaning the rollers, purchase the Roller Replacement Kit and replace the transport 
rollers (pickup, feed, and retard rollers).
Roller Replacement Cycle
The feeding rollers are consumables that must be replaced 
after feeding about every 500,000 pages.
When the rollers have fed more than 500,000 pages, a roller 
replacement message appears on the display panel whenever 
the scanner is turned ON. When the scanner is configured to 
reboot with the computer, a roller replacement message also 
appears on the computer screen.
IMPORTANT
 When the roller replacement message appears, purchase the 
Roller Replacement Kit and replace the rollers by following the 
relevant steps in the cleaning procedures. 
–(See “Cleaning the Pickup and Feed Rollers” on p. 5-7.)
–(See “Cleaning the Retard Roller” on p. 5-9.)
 When the rollers start to wear out, problems such as paper jams 
and document misfeeds may occur more frequently. If this 
happens, replace the rollers, regardless of the page count of the 
roller usage counter.
 Messages on the display panel can be cleared by pressing the 
Stop key. However, the messages will continue to be displayed 
each time the scanner is turned ON until the roller counter is 
reset.
 Make sure to reset the roller counter when replacing the rollers. 
(See “Checking and Resetting the Page Counter” on p. 5-13.)
■Roller Replacement Kit
The Roller Replacement Kit consists of replacement 
pickup, feed, and retard rollers. For details, contact your 
local authorized Canon dealer or service representative.
Product Name: Roller Replacement Kit
Product Code: 2418B001
Pickup Roller
Feed Roller
Retard Roller 
						

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Chapter 5   Maintenance
Checking and Resetting the Page Counter
The roller usage counter can be checked and reset using the 
Roller Counter User Mode setting.
IMPORTANT
 This counter shows the number of pages transported by the 
currently installed feed rollers. Make sure to reset the counter 
when you replace the rollers.
 The Total Counter shows the total number of pages fed over the 
life of the scanner, and cannot be reset.
1.Press the Menu key on the control panel to activate 
the User Mode.
2.Press the [ ] key twice to display [Roller Counter].
3.Check the number of pages fed by the rollers, and 
press [Enter].The counter reset mode is activated.
4.Press the [ ] key to select [RESET], and press 
[Enter].
The counter is reset to zero.
5.Press the [Stop] key to exit the User Mode.
Menu Key
Enter Key