Canon scanner imageFORMULA DR6030C User Manual

							
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Chapter 4
Windows XP
Click [Start] - [Control Panel] - [System] - [Hardware] - [Device 
Manager], and make sure that no “x” or “!” symbol appears next 
to the SCSI Controller entry. If either of these symbols appears, 
refer to the instruction manual for the SCSI card and reconfigure 
the SCSI card.
Windows Vista
Click [Start] - [Control Panel] - [System and Maintenance] - 
[System] - [Device Manager], and make sure that no “x” or “!” 
symbol appears next to the SCSI Controller entry. If either of 
these symbols appears, refer to the instruction manual for the 
SCSI card and reconfigure the SCSI card.
Windows 7
Click [Start] - [Control Panel] - [Hardware and Sound] - [Device 
Manager], and make sure that no “x” or “!” symbol appears next 
to the SCSI Controller entry. If either of these symbols appears, 
refer to the instruction manual for the SCSI card and reconfigure 
the SCSI card.
Problem The scanner’s SCSI ID is identical to the SCSI ID of another device.
Solution Check the SCSI IDs of all SCSI  devices connected to the system 
and set a unique SCSI ID for the scanner. (See “Step 4. 
Connecting the Scanner to Your PC,” in the Easy Start Guide.)
Problem The terminator is not set correctly.
Solution Shut down both the PC and the scanner, and then turn the scanner 
ON first, and then the PC. (See “Step 4. Connecting the Scanner 
to Your PC,” in the Easy Start Guide.)
Problem There is a problem with another SCSI device that is 
connected in the daisy chain.
Solution Do not use the daisy chain connec tion configuration. (See “Step 4. 
Connecting the Scanner to Your PC,” in the Easy Start Guide.)
Problem The PC was turned ON before the scanner.
Solution Shut down both the PC and the scanner, and then turn the scanner 
ON first, and then the PC. (See “Step 4. Connecting the Scanner 
to Your PC,” in the Easy Start Guide.) 
						

							
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Problem The scanner is not ON.
SolutionRefer to “The Scanner Does Not Turn ON,” on p. 123 and check 
to see if the scanner is ON. If the scanner is not ON, shut down the 
PC, then turn the scanner ON first,  and then the PC. (See “Step 4. 
Connecting the Scanner to Your PC,” in the Easy Start Guide.)
Problem The SCSI card is not compatible with the scanner.
Solution Use a recommended SCSI card. (See p. 15.)
Scanning Is Not Performed
Check the following if the scanner does  not scan an image even though the 
scanning operation is performed:
• Has the application software been in stalled correctly? Has the application 
software been set up correctly?
• Is there a problem in the PC system?
IMPORTANT
• If documents are not scanned normally even if the scanner setup is OK, a 
probable cause is that the scanner dr iver or application software is not 
running correctly. Re-install the scanne r driver or application software.
• If you scan a document under the condition that heavily consumes the 
memory of your PC, scanning may not be performed because of insufficient 
memory. When you are informed of insufficient memory during scanning, 
please quit the application and change the scanning condition, then try 
scanning again.
• When system errors result in the scanner not functioning at all, turn OFF the  scanner and wait at least ten seconds before turning it ON again. If the error 
continues to occur, restart the computer.
• When scanning continues, make sure that the last document scanned was  scanned correctly.
Slow Scanning Speed (Connecting via USB)
The following problems might cause the scanning speed to be slow.
Problem Other applications are running in the background on your PC.
Solution Quit all other applications that are running.
Problem Resident applications, such as anti-virus software, are 
draining memory resources.
SolutionQuit all resident applications. 
						

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Problem Temporary files cannot be created in the TEMP folder, as 
there is not enough free space on the hard disk.
SolutionDelete unwanted files on the hard disk to increase free space on 
the hard disk.
Problem The USB port you are using does not support Hi-Speed USB 2.0.
SolutionScanning speeds are lower if your computer’s standard USB 
interface is not compatible with Hi-Speed USB 2.0. Use a computer 
that is equipped with USB that is compatible with Hi-Speed USB 
2.0 as standard. (See “Installation Requirements,” on p. 15.)
Problem The USB cable does not support Hi-Speed USB 2.0.
SolutionUse the USB cable provided with the scanner.
Problem The USB hub does not support Hi-Speed USB 2.0.
SolutionRemove the USB hub.
Documents Do Not Feed Properly
The following are possible causes of a document failing to feed properly. 
Check each possible cause.
Problem Static electricity, etc., is causing the pages of the document 
to stick together, and they cannot be separated correctly by 
the scanner.
SolutionBefore you place your document, thoroughly fan the stack of 
papers. (See “Placing Documents,” on p. 27.)
Problem Attempting to scan a document of a size, thickness, or 
weight that the scanner cannot scan.
SolutionCheck the size, thickness, and weight of the document. For 
precautions concerning documents, see “Documents,” on p. 20.
Problem The rollers inside the scanner are dirty or worn.
SolutionRefer to p. 103 and clean the rollers. If the rollers are worn, then 
they need to be replaced. Contact your local authorized Canon 
dealer or service representative to purchase a roller replacement 
kit. 
						

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IMPORTANT
The retard roller and roller unit are consumable components. You need to 
replace the pickup roller, feed rollers and retard roller when cleaning does not 
appear to improve them. Contact your local authorized Canon dealer and buy a 
roller replacement kit and then replace the retard roller and the roller unit.
Saved Image Files Do Not Open
When image files saved by CapturePerfect 3.1 cannot be opened by other 
applications, the probable causes are as follows.
SymptomsA multi-page TIFF file saved in CapturePerfect 3.1 
cannot be opened by other applications.
Problem The application you are using to open the TIFF file does not 
support multi-page TIFF files.
SolutionOpen the file with an application that supports multi-page TIFF 
files.
SymptomsA TIFF file saved in CapturePerfect 3.1 cannot be 
opened by other applications.
Problem If the TIFF file saved in CapturePerfect 3.1 has been 
compressed, the application you are using to open the TIFF 
file does not support the compression type that was used to 
save the file in CapturePerfect 3.1.
SolutionSet the compression type for the image file to [None] and save the 
file again in CapturePerfect 3.1.
Retard RollerFeed Roller Pickup Roller 
						

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Scanning Results Are Not as Expected
If there is a problem with the scanning result (e.g., the scanned image is not 
clear, or the image is striped or dirty), the probable causes are incorrect ISIS/ 
TWAIN driver settings or a problem with the scanning unit inside the scanner. 
Scanning results can also become skewed if the ISIS/TWAIN driver has not 
been installed correctly, or the application in use does not support ISIS/ 
TWAIN driver functions.
SymptomsThe scanned image is too dark (or faint).
Problem The [Brightness] setting is not set to an appropriate value.
SolutionIf the image is dark, set a higher [Brightness] setting, or if the 
image is faint, set a lower [Brightness] setting. (See “Brightness,” 
on p. 72.)
SymptomsText or images on the rear side of your document 
appear in the scanned image.
Problem The [Brightness] setting is too low, or the paper is too thin.
SolutionSet a higher [Brightness] setting. If the paper is too thin, make a 
copy of the documents and then scan the copy. (See “Brightness,” 
on p. 72.)
SymptomsDouble-sided scanning is not possible.
Problem “Scanning Side” is set to [Simplex].
SolutionSet “Scanning Side” to [Duplex].
SymptomsA black margin appears around the scanned document.
Problem A document smaller than the preset paper size has been 
scanned. Or, the loaded document has shifted out of 
position.
SolutionSet [Page size] to [Auto-detection]. Or, set [Border Removal] to 
on. (See “Page Size,” on p. 68, and “[Border Removal] Check 
Box,” on p. 79.)
SymptomsThe scanned image is skewed.
Problem The document has been fed at an angle. (skew)
SolutionUse the document guide adapter to prevent document skew, and 
set [Deskew] to on. (See “[Deskew] Check Box,” on p. 70.) 
						

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SymptomsLines, smudges, or dirt appear on the scanned image.
Problem The scanning glass or rollers inside the scanner are dirty.
SolutionClean the scanning glass and rollers. (See “Regular 
Maintenance,” on p. 102.)
If lines still appear on the image even after cleaning the scanning 
glass and rollers, the scanning glass inside the scanner may be 
scratched. Contact your local authorized Canon dealer or service 
representative.
SymptomsThe scanned image is abnormal for certain documents.
Problem Functions such as [Auto-detection], [Deskew], or [Border 
Removal] were used when scanning documents containing 
text or photos up to their edges. (The scanner cannot 
accurately process the edges of documents.)
SolutionTurn off functions such as [Auto-detection], [Deskew], or [Border 
Removal] when scanning documents containing text or photos up 
to their edges.
SymptomsThe scanned image is abnormal in some applications.
Problem A function not supported by the application was used.
SolutionSome applications do not support functions such as auto-detection 
of the paper size. Scanning documents with an application such as 
this will result in an abnormal scanned image. Try scanning with 
auto-detection of the paper size set to “off.”
SymptomsBlack-and-white documents are saved in color.
Color documents are saved in black and white.
Problem The auto color detection setting is not set appropriately.
SolutionAdjust [Color Sensitivity] and [Color Pixel Ratio] on the [Auto 
Color Detection Settings] dialog box. Decrease those to force the 
scanner to recognize the document as black-and-white; increase 
them to force the scanner to recognize it as color.
The Scanner Turns OFF by Itself
When the scanner’s Auto Power OFF function is enabled, the scanner will turn 
OFF automatically if no operations are performed for 4 hours. Check the Auto 
Power OFF setting. (See “Auto Power OFF Function,” on p. 60.) 
						

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Chapter 4
4. Uninstalling Software
If the ISIS/TWAIN driver, and “CapturePerfect 3.1” are not operating 
normally, follow the procedure below to uninstall them.
Then, re-install the software from the DR-6030C setup disc. (See “Step 3. 
Installing the Software,” in the Easy Start Guide.)
IMPORTANT
Be sure to log on as an administrator when using Windows XP or Windows 
Vista.
1.Click the [Start] button Æ click [Control Panel].
The [Control Panel] window appears. 
2.Click [Uninstall a program].
Note
If you are using Windows XP, double-click the [Add or Remove Programs].
For Windows Vista, click [Uninstall a program]. 
						

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The [Uninstall or change a program] window appears.
Note
For Windows XP, the [Add or Remove Programs] dialog box appears.
3.From the list in the dialog box, select the application you want to delete 
([Canon DR-6030C Driver] or [CapturePerfect 3.1]), and then click [Uninstall] 
(For Windows XP, [Remove]). 
						

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4.The file delete confirmation screen appears. Click the [Yes] button.
Uninstallation starts.
5.After uninstallation is complete, click the [Finish] button to exit the uninstaller. 
						

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5. Specifications
Specifications
Ty peDesktop sheetfed scanner
Scanning Document Specifications
Wi d t h:
Length:2.08 to 11.8 (53 to 300 mm)
2.75 to 17 (70 to 432 mm)
2.75 to 118.1 (70 to 3000 mm) in Long document 
mode
Weight: Using the U-Turn Path
(separated documents) 14 to 32 lb bond (0.0024 to 0.0059)
52 to 128 g/m
2 (0.06 mm to 0.15 mm)
(nonseparated documents) 11 to 40 lb bond (0.0020 to 0.0079)
42 to 157 g/m
2 (0.05 mm to 0.21 mm)
Weight: Using the Straight Path
(separated documents) 14 to 32 lb bond (0.0024 to 0.0059)
52 to 128 g/m
2 (0.06 mm to 0.15 mm)
(nonseparated documents) 11 to 144 lb bond (0.0020 to 0.026)
42 to 546 g/m
2 (0.05 mm to 0.66 mm)
Business cards are supported. However, scanning embossed cards is not guaranteed.
Size:
Thickness:2.12 × 3.37 (53.9 mm × 85.5 mm)
0.03 ± 0.003 (0.76 ± 0.08 mm)
Document Feeding MethodAutomatic/Manual
Scanning MethodContact image sensor
Light SourceLED
Scanning SideSimplex/Duplex
Scanning ModesAuto Color Detection, Black and white, Advanced 
text enhancement, Advanced Text Enhancement II, 
Highspeed text enhancement, Error diffusion, 
256-level grayscale, 24 bit color
Scanning Resolution 
(Primary Scan Lines × 
Secondary Scan Lines)100 × 100 dpi, 150 × 150 dpi, 200 × 200 dpi
240 × 240 dpi, 300 × 300 dpi, 400 × 400 dpi
600 × 600 dpi
Scanning Speed (LTR/A4)
256-level GraySimplex
200 × 200 dpi
300 × 300 dpi
600 × 600 dpi
Duplex
200 × 200 dpi
300 × 300 dpi
600 × 600 dpi60 pages/minute
60 pages/minute
18 pages/minute
120 images/minute
120 images/minute
20 images/minute