Canon scanner imageFORMULA DR6030C User Manual
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![Page 116
110Appendices
2. This operation depends on your operating system.
„Windows XP
Switch the Control Panel to Classic View, or select [Printers and Other
Hardware] in the working field.
„ Windows Vista
Switch the Control Panel to Classic View, or select [Hardware and sound] in
the working field.
„ Windows 7
Click [View by] at the upper-right of the Control Panel, and then select
[Large icons] or [Small icons] from the list, or select [Hardware and Sound]
in the category view.
Printers and Other...](http://img.usermanuals.tech/thumb/14/1239/w64_scanner-imageformula-dr6030c-1478287501_d-115.png "Page 116
110Appendices
2. This operation depends on your operating system.
„Windows XP
Switch the Control Panel to Classic View, or select [Printers and Other
Hardware] in the working field.
„ Windows Vista
Switch the Control Panel to Classic View, or select [Hardware and sound] in
the working field.
„ Windows 7
Click [View by] at the upper-right of the Control Panel, and then select
[Large icons] or [Small icons] from the list, or select [Hardware and Sound]
in the category view.
Printers and Other...")
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Appendices111
Chapter 4
3. Click [View devices and printers]. (For Windows XP and Windows Vista,
click [Scanners and Cameras].)
4. Select [CANON DR-6030C] (or [CANON DR-6030C SCSI]), and then
click the right mouse button and select [Properties]. (For Windows XP and
Windows Vista, select [CANON DR-6030C USB] (or [CANON DR-6030C
SCSI]), and then click [Properties].)](http://img.usermanuals.tech/thumb/14/1239/w64_scanner-imageformula-dr6030c-1478287501_d-116.png "Page 117
Appendices111
Chapter 4
3. Click [View devices and printers]. (For Windows XP and Windows Vista,
click [Scanners and Cameras].)
4. Select [CANON DR-6030C] (or [CANON DR-6030C SCSI]), and then
click the right mouse button and select [Properties]. (For Windows XP and
Windows Vista, select [CANON DR-6030C USB] (or [CANON DR-6030C
SCSI]), and then click [Properties].)")
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112Appendices
[CANON DR-6030C USB Properties] (or [CANON DR-6030C SCSI
Properties]) is displayed.
2.Click the [Maintenance] tab.](http://img.usermanuals.tech/thumb/14/1239/w64_scanner-imageformula-dr6030c-1478287501_d-117.png "Page 118
112Appendices
[CANON DR-6030C USB Properties] (or [CANON DR-6030C SCSI
Properties]) is displayed.
2.Click the [Maintenance] tab.")
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Appendices113
Chapter 4
3.Click the [Reset] button, and then make sure that the counter for the roller
being used is set to 0.
Removing and Attaching the Pickup Roller
When cleaning or replacing the pickup roller, feed rollers or retard roller, use
the appropriate procedure to remove and replace the rollers.
CAUTION
• Turn ON the power to the scanner to remove or attach the pickup
roller. Be careful when working on the scanner when the power
is ON.
• Do not use excessive force when removing or...](http://img.usermanuals.tech/thumb/14/1239/w64_scanner-imageformula-dr6030c-1478287501_d-118.png "Page 119
Appendices113
Chapter 4
3.Click the [Reset] button, and then make sure that the counter for the roller
being used is set to 0.
Removing and Attaching the Pickup Roller
When cleaning or replacing the pickup roller, feed rollers or retard roller, use
the appropriate procedure to remove and replace the rollers.
CAUTION
• Turn ON the power to the scanner to remove or attach the pickup
roller. Be careful when working on the scanner when the power
is ON.
• Do not use excessive force when removing or...")
Appendices115 Chapter 4 Attaching the Pickup Roller 1.Hold the new pickup roller (or the one you removed) by both sides of its shaft, and place it on the hooks. IMPORTANT Take note of the orientation of the pickup roller. Putting it in backward and forcing it may damage the scanner. 2.Place the shaft of the pickup roller on the hooks, and then press it into place. 3.Make sure that the shaft of the pickup roller is correctly inserted.
116Appendices 4.Close the upper unit slowly. Be sure that the upper unit is completely closed by pushing on both edges with both hands until you hear a click. IMPORTANT Do not force the upper unit to close. Doing so may damage the scanner. Removing and Attaching the Feed Roller Follow the procedure below to remove and attach the feed roller unit for cleaning or replacement. CAUTION Do not use excessive force when removing or attaching the rollers. Doing so may damage them. Removing the Feed Roller 1.Hold the upper unit as shown in the diagram, and open it slowly until it stops. CAUTION The pickup roller is located in the middle of the upper unit. Do not hold the protrusion on the upper unit when you lift it up. Doing so may deform the pickup roller or cause a feeding error.
Appendices117 Chapter 4 2.Remove the roller cover. 3.Move the roller lock lever down and forward (➀), and then slide it to the right (➁). 4.Shift the feed roller to the right to remove it.
118Appendices Attaching the Feed Roller 1.Position the feed roller so the notch in the roller is facing the scanner’s shaft. 2.Slide the roller lock lever to the left, and insert it into the feed roller hole. 3.Lift up the roller lock lever and lock the feed roller. 4.Attach the roller cover.
Appendices119 Chapter 4 5.Close the upper unit slowly. Be sure that the upper unit is completely closed by pushing on both edges with both hands until you hear a click. IMPORTANT Do not force the upper unit to close. Doing so may damage the scanner. Removing and Attaching the Retard Roller Follow the procedure below to remove and attach the retard roller for cleaning or replacement. CAUTION Do not use excessive force when removing or attaching the rollers. Doing so may damage them. Removing the Retard Roller 1.Hold the upper unit as shown in the diagram, and open it slowly until it stops. CAUTION The pickup roller is located in the middle of the upper unit. Do not hold the protrusion on the upper unit when you open it. Doing so may deform the pickup roller or cause a feed error.
120Appendices 2.Remove the roller cover. 3.Move the roller lock lever upward (➀), and then slide it to the right (➁). 4.Shift the retard roller to the right to remove it.
Appendices121 Chapter 4 Attaching the Retard Roller 1.Position the retard roller so the notch in the roller is facing the scanner’s shaft. 2.Slide the roller lock lever to the left, and insert it into the retard roller hole. 3.Push the roller lock lever towards the back of the scanner to lock the retard roller in place.
122Appendices 4.Attach the roller cover in order of ➀ Æ ➁. 5.Close the upper unit slowly. Be sure that the upper unit is completely closed by pushing on both edges with both hands until you hear a click. IMPORTANT Do not force the upper unit to close. Doing so may damage the scanner.
Appendices123 Chapter 4 3. Troubleshooting This section describes the possible problems that might occur during use of the scanner and how to solve them. The Scanner Does Not Turn ON ...................................... P. 123 The Scanner Is Not Recognized (Connecting via USB) ....................................................... P. 124 The PC Does Not Recognize the Scanner (Connecting via SCSI) ...................................................... P. 124 Scanning Is Not Performed .............................................. P. 126 Slow Scanning Speed (Connecting via USB) ................. P. 126 Documents Do Not Feed Properly................................... P. 127 Saved Image Files Do Not Open ...................................... P. 128 Scanning Results Are Not as Expected .......................... P. 129 The Scanner Turns OFF by Itself..................................... P. 130 If, after consulting this section, you still cannot resolve the problem, contact your local authorized Canon dealer or your service representative. The Scanner Does Not Turn ON Check the following if the scanner does not turn on: • Is the power cord connected correctly? • Is the power cord inserted into the power outlet? For details on connecting the power cord, see “Step 4. Connecting the Scanner to Your PC,” in the Easy Start Guide. Note When the Auto Power OFF function is enabled, the power cannot be turned back on again immediately after it has been turned off automatically. Wait at least 10 minutes after operation of the Auto Power OFF function before turning the power back on again.
124Appendices The Scanner Is Not Recognized (Connecting via USB) The following are possible causes of the PC failing to recognize the scanner. Check each possible cause. Problem The scanner is not correctly connected. SolutionMake sure that the scanner and the computer are correctly connected with the USB cable. (See “Step 4. Connecting the Scanner to Your PC,” in the Easy Start Guide.) Problem The scanner power is switched OFF. SolutionMake sure that the scanner is switched ON. If the scanner is OFF, turn the scanner ON. (See “Step 4. Connecting the Scanner to Your PC,” in the Easy Start Guide.) Problem The scanner does not support your USB interface. SolutionThis product is not guaranteed to operate with all types of USB interfaces. Contact your local authorized Canon dealer or service representative for more information. (See p. 15.) Problem The scanner does not support the USB cable. SolutionUse the USB cable provided with the scanner. Problem The USB hub is not compatible with the scanner. SolutionRemove the USB hub. The PC Does Not Recognize the Scanner (Connecting via SCSI) The following are possible causes of the PC failing to recognize the scanner. Check each possible cause. Problem The scanner is not connected correctly. SolutionMake sure that the scanner and the computer are correctly connected. (See “Step 4. Connecting the Scanner to Your PC,” in the Easy Start Guide.) Problem The SCSI card is not correctly installed in the PC. SolutionRefer to the manual for the SCSI card and the computer and install the SCSI card to the computer correctly. Alternatively, check the following things, depending on your operating system.