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Canon Projector WUX5000 User Manual

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    							Projecting an Image
    Safety Instructions
    Table of Contents
    Useful Functions Available 
    During a Presentation
    Setting Functions from Menus
    Installation
    Connecting to a Network
    Maintenance
    Appendix
    Index
    Appendix
    User’s Manual
    Installation Manual
    Before Use
    201
    Appendix 
    						
    							202
    Troubleshooting
    LED Indicator Meanings
    When there is a problem with the projector, the LED indicator on the side of the projector 
    illuminates or flashes continuously after the projector is turned off.
     Wait until the cooling fan stops and disconnect the power plug from the electrical outlet 
    before dealing with the problem.
    LED indicator 
    statusMeaning Countermeasure
    WARNING and 
    TEMP are lit.Temperature 
    abnormalityThe temperature inside the projector is too high for some 
    reason or the outside air temperature is higher than the oper-
    ating range. If the problem is inside the projector, check 
    whether the projector is installed and operating normally, 
    unplug the projector from the power outlet to cool down the 
    projector interior and then restart projection. If the air intake 
    or exhaust vent is blocked, remove the obstacle. If the same 
    warning occurs again, there may be a malfunction in the 
    projector. Contact the Canon Customer Support Center.
    WARNING and 
    LAMP are lit.Faulty lamp The lamp does not illuminate. Turn the power off and then 
    back on and check whether or not the lamp illuminates. 
    Also, check whether the air intake or exhaust vent is 
    blocked, and whether the air filter is clogged with dust. The 
    warning may indicate if the air flow in and out of the projector 
    is blocked, or if the internal temperature of the projector 
    rises. If the air filter is clogged, clean or replace the air filter. 
    (P193, P194) If the lamp does not illuminate, replace it. If the 
    same warning occurs again, there may be a malfunction in 
    the lamp drive circuit. Contact the Canon Customer Support 
    Center.
    WARNING 
    flashes 3 
    times, LAMP is 
    lit.Faulty lamp 
    coverThe lamp cover is open. Unplug the projector from the elec-
    trical outlet, then install the lamp cover correctly and turn on 
    the projector again. If the lamp cover has been installed 
    properly, there may be a malfunction in the lamp cover 
    detection switch. Contact the Canon Customer Support 
    Center.
    WARNING 
    (only) flashes 4 
    times repeat-
    edly.Faulty cool-
    ing fanThere may be a malfunction in the cooling fan or another 
    component. Unplug the projector from the electrical outlet, 
    then plug it into the outlet and turn on the projector again. 
    Contact the Canon Customer Support Center if the same 
    warning occurs again.
    WARNING 
    (only) flashes 5 
    times repeat-
    edly.Faulty power 
    supplyAbnormal voltage is applied to some parts in the power sup-
    ply or another failure may have occurred. Unplug the projec-
    tor from the electrical outlet, then plug it back into the outlet 
    and turn on the projector again. Contact the Canon Cus-
    tomer Support Center if the same warning occurs again. 
    						
    							203
    Troubleshooting
    App
    endix Other Information
    Symptoms and Solutions
    ■You Cannot Turn on the Projector
    ■You Cannot Project an Image from the Projector
    WARNING 
    (only) flashes 6 
    times repeat-
    edly.Faulty lens 
    connectorDisconnect the lens connector which joins the lens unit and 
    projector. Contact the Canon Customer Support Center.
    WARNING 
    (only) flashes 3 
    times repeat-
    edly.Filter error The air filter is not installed. Check whether or not the air filter 
    is installed correctly. Contact the Canon Customer Support 
    Center if the same warning occurs again.
    Cause Countermeasure
    The power cord is not connected 
    correctly.Check whether the power cord is connected correctly. 
    (P56)
    The power cord has just been 
    connected.You cannot turn on the projector until the [STAND BY] indi-
    cator turns red after connecting the power plug. (P56)
    The lamp cover is open. Unplug the projector from the power outlet, then install the 
    lamp cover correctly and turn on the projector again.
    The safety device is activated 
    because the air intake or the 
    exhaust vent is blocked and the 
    internal temperature of the projec-
    tor has increased.When the safety device is active, the [STAND BY] indicator 
    does not turn on when you connect the power cord. You 
    cannot disable this safety device. Remove any obstacle 
    that is blocking the air intake or exhaust vent and contact 
    the Canon Customer Support Center.
    The lens connector is not con-
    nected correctly.The lens connector that connects the lens unit with the main 
    unit of the projector is disconnected. Contact the Canon 
    Customer Services Center. 
    The air filter is not installed cor-
    rectly.Check whether the air filter is installed correctly. (P193)
    Key lock is enabled. Check that Key lock (P123) is not enabled for the projector 
    or the remote control.
    Cause Countermeasure
    A cable is not connected cor-
    rectly.Check whether the projector is connected to the computer 
    or AV equipment correctly. (P52, P59)
    20 seconds have not elapsed 
    since the projector was turned on.When the projector is turned on, the opening window is dis-
    played for approximately 20 seconds. To project an image 
    immediately, press the OK button on the remote control or 
    side control. (P56)
    No image is sent from the AV 
    equipment.Check whether an image is played on the connected video 
    camcorder, DVD, etc. LED indicator 
    statusMeaning Countermeasure 
    						
    							Troubleshooting
    204
    ■There is no Sound
    Connection with the input terminal 
    has not been performed correctly.Check whether the AV equipment is connected to the pro-
    jector input terminal correctly. (P47)
    No input signal type has been 
    selected for the connected AV 
    equipment.Check that the same input signal has been correctly 
    selected for the connected AV equipment from the [INPUT] 
    menu. (P60)
    The input signal type is incorrect. Check whether the selected input signal type is correct. 
    (P94, P218)
    The BLANK function has been 
    selected.Press the BLANK button on the remote control. (P82)
    No image is projected due to a 
    problem with the computer.Turn first the projector and then the computer off and then 
    back on again.
    The external monitor output is not 
    set on the notebook computer 
    correctly.Turn on the external monitor output on the notebook com-
    puter. To turn on the external monitor output, press the 
    [LCD] or [VGA] function key or a key with an icon for the 
    external monitor, while holding down the [Fn] key on the 
    keyboard of the notebook computer. With Windows 7, you 
    can turn on image output by holding down the Windows 
    logo key and pressing the [P] key. (P58)
    The combination of keys used to perform this operation var-
    ies depending on the model of notebook computer. For 
    more detailed information, refer to the manual that came 
    with your computer.
    The displayed image is not the 
    same as that displayed on the 
    computer.Check whether the dual screen (multi-display) mode is 
    selected on the computer. If the dual screen mode has 
    been selected, change it to the simultaneous display mode 
    on the computer.
    The output setting method varies among computer manu-
    facturers. For more detailed information, refer to the manual 
    that came with your computer.
    Cause Countermeasure
    The audio cable is not connected 
    correctly.Check the audio cable connection. (P162)
    The MUTE function is enabled. Press the MUTE button on the remote control. (P83)
    The volume level is adjusted to 
    the minimum.Press the VOL button on the remote control or the VOL+ 
    button on the side control to adjust the volume level. (P83)
    An audio cable with a built-in 
    resistor is used.Use an audio cable without a built-in resistor.
    Audio in terminal select is [Off] 
    (WX6000 / SX6000).Change the Audio In terminal to the appropriate setting. 
    (P139) Cause Countermeasure 
    						
    							205
    Troubleshooting
    App
    endix Other Information
    ■The Projected Image Is Blurred
    ■You Cannot Project an Image Appropriately
    ■The Projector Power Turns Off
    Cause Countermeasure
    The image is out of focus. Adjust the focus. (P73)
    The distance to the screen is too 
    short.Check whether the distance to the screen is appropriate. If 
    the distance is shorter than approximately 1.3 m (4.3), the 
    projector cannot focus on the screen. (P156)
    The projector is not placed 
    straight in front of the screen.Check whether the projector is placed obliquely to the 
    screen. A slight error in the projection angle can be cor-
    rected through the keystone adjustment function. (P76)
    The projector has been moved to 
    a place where the temperature 
    varies a lot.When the projector is moved from a location where the tem-
    perature is low to a location where the temperature is high, 
    condensation may form on the lens. The condensation will 
    evaporate after a period of time and the projector will be 
    able to project a normal image.
    The lens is stained. Clean the lens. (P192)
    The tracking is bad. Adjust the tracking with the [AUTO PC] or [Tracking] func-
    tion. (P62, P96)
    Cause Countermeasure
    The projected image is inverted in 
    the vertical or horizontal direction.The ceiling mounted / rear projection setting is incorrect. 
    Check the [Image flip H/V] setting in the [Display settings] 
    menu. (P104)
    The dot clock of the input signal is 
    higher than 162 MHz with a BNC 
    cable.Set the signal dot clock to 162 MHz or less on your com-
    puter.
    A VGA cable is used in which 
    some pins are not connected.Use a VGA cable in which all pins are connected.
    Cause Countermeasure
    The air intake or exhaust vent is 
    blocked.Check whether the air intake or exhaust vent is blocked. If 
    the air intake or exhaust vent is blocked, the temperature 
    inside the projector will increase and the power is automati-
    cally turned off to protect the projector. (The [WARNING] 
    indicator and [TEMP] indicator are lit.) Wait until the projec-
    tor temperature drops, then make sure that the intake and 
    exhaust vents are not blocked and turn on the projector. 
    (P32, P56)
    The air filter is dirty. Check whether the air filter is clogged with dust.
    If the air filter is clogged, clean or replace the air filter. 
    (P193) 
    						
    							Troubleshooting
    206
    ■You Cannot Operate the Remote Control
    If the above causes cannot be identified, the projector may be damaged. Contact the 
    Canon Customer Support Center as soon as possible.
    The lamp has broken (or there is a 
    lamp malfunction).Check whether the lamp has broken. 
    If the lamp has broken, follow the instructions on page 21. If 
    the lamp has not broken, there may be a malfunction with 
    the lamp. Check the lamp by replacing it with a spare lamp 
    if you have one. (P22, P195, P196)
    The operating temperature is 
    inappropriate.Check whether the operating temperature is between 5°C 
    and 35°C. (P24)
    If you use the projector at 2300 m or higher above sea level, 
    contact the Canon Customer Support Center.
    Cause Countermeasure
    Batteries are not installed prop-
    erly or they have run out.Check whether batteries are installed correctly. If batteries 
    are installed correctly, replace them with new batteries. 
    (P27)
    You are operating the remote con-
    trol from the outside of the remote 
    control operating range.Check whether you are operating the remote control within 
    the remote control operating range of the main unit of the 
    projector. (P29)
    There is an obstacle between the 
    projector and the remote control.Remove the obstacle between the infrared remote receiver 
    of the main unit of the projector and the remote control or 
    point the remote control in an obstacle-free path.
    You are operating the remote con-
    trol in an unsuitable operating 
    environment.Check whether the infrared remote receiver of the main unit 
    of the projector is exposed to direct sunlight or strong light 
    of lighting apparatus. (P29)
    The channel setting of the remote 
    control does not match the setting 
    of the projector.Check whether the channel setting of the remote control 
    has been changed. You can check the [Remote control] 
    setting in the [System settings] menu. (P124)
    The key lock function is prevent-
    ing operation of the remote con-
    trol.Check whether [Key lock] is enabled to disable the remote 
    control operation.
    In the System settings menu, set [Key lock] to [Off]. (P123)
    When using infrared operation, 
    the cable is connected to the ter-
    minal for the wired remote control 
    of the projector or remote control 
    (WX6000 / SX6000).Pull out the cable that is connected to the terminal for the 
    wired remote control of the projector or remote control. 
    (P30)
    When using with the cable con-
    nected, the cable may not be 
    connected to the terminal for the 
    wired remote control of the pro-
    jector or remote control (WX6000 / 
    SX6000).Check whether the cable is connected to the terminal for 
    the wired remote control of the projector and remote con-
    trol. Also check that the cable is not broken. (P30) Cause Countermeasure 
    						
    							207
    App
    endix Other Information
    Relationship between Aspect and Screen Aspect
    This section describes the relationship between screen aspect (P63) and aspect (P69).
    To project an image on the whole screen, select the most appropriate screen aspect ratio 
    and aspect according to the aspect ratio of the screen and input signal type.
     If an image from image software with an aspect ratio of 16:9 is not projected correctly, select [16:9] 
    as the screen aspect.
     For a 16:9 image with black borders at the top and bottom, such as a terrestrial broadcast movie, 
    you can project the 16:9 image area so that it is projected on the entire screen by selecting [Zoom] 
    in [Aspect].
    [Zoom] is available when [16:10], [16:9] or [16:9 D. image shift] is selected for the screen aspect
    and [HDMI (480p, 576p)] or [Component (480p, 480i, 576p, 576i)] is selected for the input signal.
     To perform keystone adjustment (P76), select [16:10], [4:3] or [16:9] for [Screen aspect].
    WUX5000 / WUX4000
    ■When the image is projected on a 16:10 screen
    Aspect ratio of 
    connected deviceScreen aspect setting 
    (P63)Aspect setting (P69) Screen image
    (16:10)
    1920 x 1200
    1440 x 900
    1280 x 800
    [16:10][Full]
    [Auto]
    (16:9)
    1920 x 1080
    1280 x 720[Full]
    (4:3)
    1600 x 1200
    1400 x 1050
    640 x 480[Full] 
    						
    							Relationship between Aspect and Screen Aspect
    208
    ■When the image is projected on a 16:9 screen
    ■When the image is projected on a 4:3 screen
    Aspect ratio of 
    connected deviceScreen aspect setting 
    (P63)Aspect setting (P69) Screen image
    (16:10)
    1920 x 1200
    1440 x 900
    1280 x 800
    [16:9]
    [16:9 D. image shift][16:9]
    (16:9)
    1920 x 1080
    1280 x 720[16:9]
    [Auto]
    (4:3)
    1600 x 1200
    1400 x 1050
    640 x 480[16:9]
    Aspect ratio of 
    connected deviceScreen aspect setting 
    (P63)Aspect setting (P69) Screen image
    (16:10)
    1920 x 1200
    1440 x 900
    1280 x 800
    [4:3]
    [4:3 D. image shift][4:3]
    (16:9)
    1920 x 1080
    1280 x 720[4:3]
    (4:3)
    1600 x 1200
    1400 x 1050
    640 x 480[4:3]
    [Auto] 
    						
    							209
    Relationship between Aspect and Screen Aspect
    App
    endix Other Information
    ■When projecting on a 16:10 screen in the aspect ratio of the connected 
    device
    ■When projecting on a 16:9 screen in the aspect ratio of the connected 
    device
    Aspect ratio of 
    connected deviceScreen aspect setting 
    (P63)Aspect setting (P69) Screen image
    (16:10)
    1920 x 1200
    1440 x 900
    1280 x 800
    [16:10][Full]
    [Auto]
    (16:9)
    1920 x 1080
    1280 x 720[16:9]
    [Auto]
    (4:3)
    1600 x 1200
    1400 x 1050
    640 x 480[4:3]
    [Auto]
    Aspect ratio of 
    connected deviceScreen aspect setting 
    (P63)Aspect setting (P69) Screen image
    (16:10)
    1920 x 1200
    1440 x 900
    1280 x 800
    [16:9]
    [16:9 D. image shift][Auto]
    (16:9)
    1920 x 1080
    1280 x 720[16:9]
    [Auto]
    (4:3)
    1600 x 1200
    1400 x 1050
    640 x 480[4:3]
    [Auto] 
    						
    							Relationship between Aspect and Screen Aspect
    210
    ■When projecting on a 4:3 screen in the aspect ratio of the connected 
    device
    WX6000
    ■When the image is projected on a 16:10 screen
    Aspect ratio of 
    connected deviceScreen aspect setting 
    (P63)Aspect setting (P69) Screen image
    (16:10)
    1920 x 1200
    1440 x 900
    1280 x 800
    [4:3]
    [4:3 D. image shift][Auto]
    (16:9)
    1920 x 1080
    1280 x 720[16:9]
    [Auto]
    (4:3)
    1600 x 1200
    1400 x 1050
    640 x 480[4:3]
    [Auto]
    Aspect ratio of 
    connected deviceScreen aspect setting 
    (P63)Aspect setting (P69) Screen image
    (16:10)
    1920 x 1200
    1440 x 900
    1280 x 800
    [16:10][16:10]
    [Auto]
    (16:9)
    1920 x 1080
    1280 x 720[16:10]
    (4:3)
    1600 x 1200
    1400 x 1050
    640 x 480[16:10] 
    						
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