Canon Projector WUX5000 User Manual

							Projecting an Image
Safety Instructions
Table of Contents
Useful Functions Available 
During a Presentation
Setting Functions from Menus
Installation
Connecting to a Network
Maintenance
Appendix
Index
Appendix
User’s Manual
Installation Manual
Before Use
201
Appendix 
						

							202
Troubleshooting
LED Indicator Meanings
When there is a problem with the projector, the LED indicator on the side of the projector 
illuminates or flashes continuously after the projector is turned off.
 Wait until the cooling fan stops and disconnect the power plug from the electrical outlet 
before dealing with the problem.
LED indicator 
statusMeaning Countermeasure
WARNING and 
TEMP are lit.Temperature 
abnormalityThe temperature inside the projector is too high for some 
reason or the outside air temperature is higher than the oper-
ating range. If the problem is inside the projector, check 
whether the projector is installed and operating normally, 
unplug the projector from the power outlet to cool down the 
projector interior and then restart projection. If the air intake 
or exhaust vent is blocked, remove the obstacle. If the same 
warning occurs again, there may be a malfunction in the 
projector. Contact the Canon Customer Support Center.
WARNING and 
LAMP are lit.Faulty lamp The lamp does not illuminate. Turn the power off and then 
back on and check whether or not the lamp illuminates. 
Also, check whether the air intake or exhaust vent is 
blocked, and whether the air filter is clogged with dust. The 
warning may indicate if the air flow in and out of the projector 
is blocked, or if the internal temperature of the projector 
rises. If the air filter is clogged, clean or replace the air filter. 
(P193, P194) If the lamp does not illuminate, replace it. If the 
same warning occurs again, there may be a malfunction in 
the lamp drive circuit. Contact the Canon Customer Support 
Center.
WARNING 
flashes 3 
times, LAMP is 
lit.Faulty lamp 
coverThe lamp cover is open. Unplug the projector from the elec-
trical outlet, then install the lamp cover correctly and turn on 
the projector again. If the lamp cover has been installed 
properly, there may be a malfunction in the lamp cover 
detection switch. Contact the Canon Customer Support 
Center.
WARNING 
(only) flashes 4 
times repeat-
edly.Faulty cool-
ing fanThere may be a malfunction in the cooling fan or another 
component. Unplug the projector from the electrical outlet, 
then plug it into the outlet and turn on the projector again. 
Contact the Canon Customer Support Center if the same 
warning occurs again.
WARNING 
(only) flashes 5 
times repeat-
edly.Faulty power 
supplyAbnormal voltage is applied to some parts in the power sup-
ply or another failure may have occurred. Unplug the projec-
tor from the electrical outlet, then plug it back into the outlet 
and turn on the projector again. Contact the Canon Cus-
tomer Support Center if the same warning occurs again. 
						

							203
Troubleshooting
App
endix Other Information
Symptoms and Solutions
■You Cannot Turn on the Projector
■You Cannot Project an Image from the Projector
WARNING 
(only) flashes 6 
times repeat-
edly.Faulty lens 
connectorDisconnect the lens connector which joins the lens unit and 
projector. Contact the Canon Customer Support Center.
WARNING 
(only) flashes 3 
times repeat-
edly.Filter error The air filter is not installed. Check whether or not the air filter 
is installed correctly. Contact the Canon Customer Support 
Center if the same warning occurs again.
Cause Countermeasure
The power cord is not connected 
correctly.Check whether the power cord is connected correctly. 
(P56)
The power cord has just been 
connected.You cannot turn on the projector until the [STAND BY] indi-
cator turns red after connecting the power plug. (P56)
The lamp cover is open. Unplug the projector from the power outlet, then install the 
lamp cover correctly and turn on the projector again.
The safety device is activated 
because the air intake or the 
exhaust vent is blocked and the 
internal temperature of the projec-
tor has increased.When the safety device is active, the [STAND BY] indicator 
does not turn on when you connect the power cord. You 
cannot disable this safety device. Remove any obstacle 
that is blocking the air intake or exhaust vent and contact 
the Canon Customer Support Center.
The lens connector is not con-
nected correctly.The lens connector that connects the lens unit with the main 
unit of the projector is disconnected. Contact the Canon 
Customer Services Center. 
The air filter is not installed cor-
rectly.Check whether the air filter is installed correctly. (P193)
Key lock is enabled. Check that Key lock (P123) is not enabled for the projector 
or the remote control.
Cause Countermeasure
A cable is not connected cor-
rectly.Check whether the projector is connected to the computer 
or AV equipment correctly. (P52, P59)
20 seconds have not elapsed 
since the projector was turned on.When the projector is turned on, the opening window is dis-
played for approximately 20 seconds. To project an image 
immediately, press the OK button on the remote control or 
side control. (P56)
No image is sent from the AV 
equipment.Check whether an image is played on the connected video 
camcorder, DVD, etc. LED indicator 
statusMeaning Countermeasure 
						

							Troubleshooting
204
■There is no Sound
Connection with the input terminal 
has not been performed correctly.Check whether the AV equipment is connected to the pro-
jector input terminal correctly. (P47)
No input signal type has been 
selected for the connected AV 
equipment.Check that the same input signal has been correctly 
selected for the connected AV equipment from the [INPUT] 
menu. (P60)
The input signal type is incorrect. Check whether the selected input signal type is correct. 
(P94, P218)
The BLANK function has been 
selected.Press the BLANK button on the remote control. (P82)
No image is projected due to a 
problem with the computer.Turn first the projector and then the computer off and then 
back on again.
The external monitor output is not 
set on the notebook computer 
correctly.Turn on the external monitor output on the notebook com-
puter. To turn on the external monitor output, press the 
[LCD] or [VGA] function key or a key with an icon for the 
external monitor, while holding down the [Fn] key on the 
keyboard of the notebook computer. With Windows 7, you 
can turn on image output by holding down the Windows 
logo key and pressing the [P] key. (P58)
The combination of keys used to perform this operation var-
ies depending on the model of notebook computer. For 
more detailed information, refer to the manual that came 
with your computer.
The displayed image is not the 
same as that displayed on the 
computer.Check whether the dual screen (multi-display) mode is 
selected on the computer. If the dual screen mode has 
been selected, change it to the simultaneous display mode 
on the computer.
The output setting method varies among computer manu-
facturers. For more detailed information, refer to the manual 
that came with your computer.
Cause Countermeasure
The audio cable is not connected 
correctly.Check the audio cable connection. (P162)
The MUTE function is enabled. Press the MUTE button on the remote control. (P83)
The volume level is adjusted to 
the minimum.Press the VOL button on the remote control or the VOL+ 
button on the side control to adjust the volume level. (P83)
An audio cable with a built-in 
resistor is used.Use an audio cable without a built-in resistor.
Audio in terminal select is [Off] 
(WX6000 / SX6000).Change the Audio In terminal to the appropriate setting. 
(P139) Cause Countermeasure 
						

							205
Troubleshooting
App
endix Other Information
■The Projected Image Is Blurred
■You Cannot Project an Image Appropriately
■The Projector Power Turns Off
Cause Countermeasure
The image is out of focus. Adjust the focus. (P73)
The distance to the screen is too 
short.Check whether the distance to the screen is appropriate. If 
the distance is shorter than approximately 1.3 m (4.3), the 
projector cannot focus on the screen. (P156)
The projector is not placed 
straight in front of the screen.Check whether the projector is placed obliquely to the 
screen. A slight error in the projection angle can be cor-
rected through the keystone adjustment function. (P76)
The projector has been moved to 
a place where the temperature 
varies a lot.When the projector is moved from a location where the tem-
perature is low to a location where the temperature is high, 
condensation may form on the lens. The condensation will 
evaporate after a period of time and the projector will be 
able to project a normal image.
The lens is stained. Clean the lens. (P192)
The tracking is bad. Adjust the tracking with the [AUTO PC] or [Tracking] func-
tion. (P62, P96)
Cause Countermeasure
The projected image is inverted in 
the vertical or horizontal direction.The ceiling mounted / rear projection setting is incorrect. 
Check the [Image flip H/V] setting in the [Display settings] 
menu. (P104)
The dot clock of the input signal is 
higher than 162 MHz with a BNC 
cable.Set the signal dot clock to 162 MHz or less on your com-
puter.
A VGA cable is used in which 
some pins are not connected.Use a VGA cable in which all pins are connected.
Cause Countermeasure
The air intake or exhaust vent is 
blocked.Check whether the air intake or exhaust vent is blocked. If 
the air intake or exhaust vent is blocked, the temperature 
inside the projector will increase and the power is automati-
cally turned off to protect the projector. (The [WARNING] 
indicator and [TEMP] indicator are lit.) Wait until the projec-
tor temperature drops, then make sure that the intake and 
exhaust vents are not blocked and turn on the projector. 
(P32, P56)
The air filter is dirty. Check whether the air filter is clogged with dust.
If the air filter is clogged, clean or replace the air filter. 
(P193) 
						

							Troubleshooting
206
■You Cannot Operate the Remote Control
If the above causes cannot be identified, the projector may be damaged. Contact the 
Canon Customer Support Center as soon as possible.
The lamp has broken (or there is a 
lamp malfunction).Check whether the lamp has broken. 
If the lamp has broken, follow the instructions on page 21. If 
the lamp has not broken, there may be a malfunction with 
the lamp. Check the lamp by replacing it with a spare lamp 
if you have one. (P22, P195, P196)
The operating temperature is 
inappropriate.Check whether the operating temperature is between 5°C 
and 35°C. (P24)
If you use the projector at 2300 m or higher above sea level, 
contact the Canon Customer Support Center.
Cause Countermeasure
Batteries are not installed prop-
erly or they have run out.Check whether batteries are installed correctly. If batteries 
are installed correctly, replace them with new batteries. 
(P27)
You are operating the remote con-
trol from the outside of the remote 
control operating range.Check whether you are operating the remote control within 
the remote control operating range of the main unit of the 
projector. (P29)
There is an obstacle between the 
projector and the remote control.Remove the obstacle between the infrared remote receiver 
of the main unit of the projector and the remote control or 
point the remote control in an obstacle-free path.
You are operating the remote con-
trol in an unsuitable operating 
environment.Check whether the infrared remote receiver of the main unit 
of the projector is exposed to direct sunlight or strong light 
of lighting apparatus. (P29)
The channel setting of the remote 
control does not match the setting 
of the projector.Check whether the channel setting of the remote control 
has been changed. You can check the [Remote control] 
setting in the [System settings] menu. (P124)
The key lock function is prevent-
ing operation of the remote con-
trol.Check whether [Key lock] is enabled to disable the remote 
control operation.
In the System settings menu, set [Key lock] to [Off]. (P123)
When using infrared operation, 
the cable is connected to the ter-
minal for the wired remote control 
of the projector or remote control 
(WX6000 / SX6000).Pull out the cable that is connected to the terminal for the 
wired remote control of the projector or remote control. 
(P30)
When using with the cable con-
nected, the cable may not be 
connected to the terminal for the 
wired remote control of the pro-
jector or remote control (WX6000 / 
SX6000).Check whether the cable is connected to the terminal for 
the wired remote control of the projector and remote con-
trol. Also check that the cable is not broken. (P30) Cause Countermeasure 
						

							207
App
endix Other Information
Relationship between Aspect and Screen Aspect
This section describes the relationship between screen aspect (P63) and aspect (P69).
To project an image on the whole screen, select the most appropriate screen aspect ratio 
and aspect according to the aspect ratio of the screen and input signal type.
 If an image from image software with an aspect ratio of 16:9 is not projected correctly, select [16:9] 
as the screen aspect.
 For a 16:9 image with black borders at the top and bottom, such as a terrestrial broadcast movie, 
you can project the 16:9 image area so that it is projected on the entire screen by selecting [Zoom] 
in [Aspect].
[Zoom] is available when [16:10], [16:9] or [16:9 D. image shift] is selected for the screen aspect
and [HDMI (480p, 576p)] or [Component (480p, 480i, 576p, 576i)] is selected for the input signal.
 To perform keystone adjustment (P76), select [16:10], [4:3] or [16:9] for [Screen aspect].
WUX5000 / WUX4000
■When the image is projected on a 16:10 screen
Aspect ratio of 
connected deviceScreen aspect setting 
(P63)Aspect setting (P69) Screen image
(16:10)
1920 x 1200
1440 x 900
1280 x 800
[16:10][Full]
[Auto]
(16:9)
1920 x 1080
1280 x 720[Full]
(4:3)
1600 x 1200
1400 x 1050
640 x 480[Full] 
						

							Relationship between Aspect and Screen Aspect
208
■When the image is projected on a 16:9 screen
■When the image is projected on a 4:3 screen
Aspect ratio of 
connected deviceScreen aspect setting 
(P63)Aspect setting (P69) Screen image
(16:10)
1920 x 1200
1440 x 900
1280 x 800
[16:9]
[16:9 D. image shift][16:9]
(16:9)
1920 x 1080
1280 x 720[16:9]
[Auto]
(4:3)
1600 x 1200
1400 x 1050
640 x 480[16:9]
Aspect ratio of 
connected deviceScreen aspect setting 
(P63)Aspect setting (P69) Screen image
(16:10)
1920 x 1200
1440 x 900
1280 x 800
[4:3]
[4:3 D. image shift][4:3]
(16:9)
1920 x 1080
1280 x 720[4:3]
(4:3)
1600 x 1200
1400 x 1050
640 x 480[4:3]
[Auto] 
						

							209
Relationship between Aspect and Screen Aspect
App
endix Other Information
■When projecting on a 16:10 screen in the aspect ratio of the connected 
device
■When projecting on a 16:9 screen in the aspect ratio of the connected 
device
Aspect ratio of 
connected deviceScreen aspect setting 
(P63)Aspect setting (P69) Screen image
(16:10)
1920 x 1200
1440 x 900
1280 x 800
[16:10][Full]
[Auto]
(16:9)
1920 x 1080
1280 x 720[16:9]
[Auto]
(4:3)
1600 x 1200
1400 x 1050
640 x 480[4:3]
[Auto]
Aspect ratio of 
connected deviceScreen aspect setting 
(P63)Aspect setting (P69) Screen image
(16:10)
1920 x 1200
1440 x 900
1280 x 800
[16:9]
[16:9 D. image shift][Auto]
(16:9)
1920 x 1080
1280 x 720[16:9]
[Auto]
(4:3)
1600 x 1200
1400 x 1050
640 x 480[4:3]
[Auto] 
						

							Relationship between Aspect and Screen Aspect
210
■When projecting on a 4:3 screen in the aspect ratio of the connected 
device
WX6000
■When the image is projected on a 16:10 screen
Aspect ratio of 
connected deviceScreen aspect setting 
(P63)Aspect setting (P69) Screen image
(16:10)
1920 x 1200
1440 x 900
1280 x 800
[4:3]
[4:3 D. image shift][Auto]
(16:9)
1920 x 1080
1280 x 720[16:9]
[Auto]
(4:3)
1600 x 1200
1400 x 1050
640 x 480[4:3]
[Auto]
Aspect ratio of 
connected deviceScreen aspect setting 
(P63)Aspect setting (P69) Screen image
(16:10)
1920 x 1200
1440 x 900
1280 x 800
[16:10][16:10]
[Auto]
(16:9)
1920 x 1080
1280 x 720[16:10]
(4:3)
1600 x 1200
1400 x 1050
640 x 480[16:10]