Canon Projector WUX5000 User Manual
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Projecting an Image Safety Instructions Table of Contents Useful Functions Available During a Presentation Setting Functions from Menus Installation Connecting to a Network Maintenance Appendix Index Appendix User’s Manual Installation Manual Before Use 201 Appendix
202 Troubleshooting LED Indicator Meanings When there is a problem with the projector, the LED indicator on the side of the projector illuminates or flashes continuously after the projector is turned off. Wait until the cooling fan stops and disconnect the power plug from the electrical outlet before dealing with the problem. LED indicator statusMeaning Countermeasure WARNING and TEMP are lit.Temperature abnormalityThe temperature inside the projector is too high for some reason or the outside air temperature is higher than the oper- ating range. If the problem is inside the projector, check whether the projector is installed and operating normally, unplug the projector from the power outlet to cool down the projector interior and then restart projection. If the air intake or exhaust vent is blocked, remove the obstacle. If the same warning occurs again, there may be a malfunction in the projector. Contact the Canon Customer Support Center. WARNING and LAMP are lit.Faulty lamp The lamp does not illuminate. Turn the power off and then back on and check whether or not the lamp illuminates. Also, check whether the air intake or exhaust vent is blocked, and whether the air filter is clogged with dust. The warning may indicate if the air flow in and out of the projector is blocked, or if the internal temperature of the projector rises. If the air filter is clogged, clean or replace the air filter. (P193, P194) If the lamp does not illuminate, replace it. If the same warning occurs again, there may be a malfunction in the lamp drive circuit. Contact the Canon Customer Support Center. WARNING flashes 3 times, LAMP is lit.Faulty lamp coverThe lamp cover is open. Unplug the projector from the elec- trical outlet, then install the lamp cover correctly and turn on the projector again. If the lamp cover has been installed properly, there may be a malfunction in the lamp cover detection switch. Contact the Canon Customer Support Center. WARNING (only) flashes 4 times repeat- edly.Faulty cool- ing fanThere may be a malfunction in the cooling fan or another component. Unplug the projector from the electrical outlet, then plug it into the outlet and turn on the projector again. Contact the Canon Customer Support Center if the same warning occurs again. WARNING (only) flashes 5 times repeat- edly.Faulty power supplyAbnormal voltage is applied to some parts in the power sup- ply or another failure may have occurred. Unplug the projec- tor from the electrical outlet, then plug it back into the outlet and turn on the projector again. Contact the Canon Cus- tomer Support Center if the same warning occurs again.
203 Troubleshooting App endix Other Information Symptoms and Solutions ■You Cannot Turn on the Projector ■You Cannot Project an Image from the Projector WARNING (only) flashes 6 times repeat- edly.Faulty lens connectorDisconnect the lens connector which joins the lens unit and projector. Contact the Canon Customer Support Center. WARNING (only) flashes 3 times repeat- edly.Filter error The air filter is not installed. Check whether or not the air filter is installed correctly. Contact the Canon Customer Support Center if the same warning occurs again. Cause Countermeasure The power cord is not connected correctly.Check whether the power cord is connected correctly. (P56) The power cord has just been connected.You cannot turn on the projector until the [STAND BY] indi- cator turns red after connecting the power plug. (P56) The lamp cover is open. Unplug the projector from the power outlet, then install the lamp cover correctly and turn on the projector again. The safety device is activated because the air intake or the exhaust vent is blocked and the internal temperature of the projec- tor has increased.When the safety device is active, the [STAND BY] indicator does not turn on when you connect the power cord. You cannot disable this safety device. Remove any obstacle that is blocking the air intake or exhaust vent and contact the Canon Customer Support Center. The lens connector is not con- nected correctly.The lens connector that connects the lens unit with the main unit of the projector is disconnected. Contact the Canon Customer Services Center. The air filter is not installed cor- rectly.Check whether the air filter is installed correctly. (P193) Key lock is enabled. Check that Key lock (P123) is not enabled for the projector or the remote control. Cause Countermeasure A cable is not connected cor- rectly.Check whether the projector is connected to the computer or AV equipment correctly. (P52, P59) 20 seconds have not elapsed since the projector was turned on.When the projector is turned on, the opening window is dis- played for approximately 20 seconds. To project an image immediately, press the OK button on the remote control or side control. (P56) No image is sent from the AV equipment.Check whether an image is played on the connected video camcorder, DVD, etc. LED indicator statusMeaning Countermeasure
Troubleshooting 204 ■There is no Sound Connection with the input terminal has not been performed correctly.Check whether the AV equipment is connected to the pro- jector input terminal correctly. (P47) No input signal type has been selected for the connected AV equipment.Check that the same input signal has been correctly selected for the connected AV equipment from the [INPUT] menu. (P60) The input signal type is incorrect. Check whether the selected input signal type is correct. (P94, P218) The BLANK function has been selected.Press the BLANK button on the remote control. (P82) No image is projected due to a problem with the computer.Turn first the projector and then the computer off and then back on again. The external monitor output is not set on the notebook computer correctly.Turn on the external monitor output on the notebook com- puter. To turn on the external monitor output, press the [LCD] or [VGA] function key or a key with an icon for the external monitor, while holding down the [Fn] key on the keyboard of the notebook computer. With Windows 7, you can turn on image output by holding down the Windows logo key and pressing the [P] key. (P58) The combination of keys used to perform this operation var- ies depending on the model of notebook computer. For more detailed information, refer to the manual that came with your computer. The displayed image is not the same as that displayed on the computer.Check whether the dual screen (multi-display) mode is selected on the computer. If the dual screen mode has been selected, change it to the simultaneous display mode on the computer. The output setting method varies among computer manu- facturers. For more detailed information, refer to the manual that came with your computer. Cause Countermeasure The audio cable is not connected correctly.Check the audio cable connection. (P162) The MUTE function is enabled. Press the MUTE button on the remote control. (P83) The volume level is adjusted to the minimum.Press the VOL button on the remote control or the VOL+ button on the side control to adjust the volume level. (P83) An audio cable with a built-in resistor is used.Use an audio cable without a built-in resistor. Audio in terminal select is [Off] (WX6000 / SX6000).Change the Audio In terminal to the appropriate setting. (P139) Cause Countermeasure
205 Troubleshooting App endix Other Information ■The Projected Image Is Blurred ■You Cannot Project an Image Appropriately ■The Projector Power Turns Off Cause Countermeasure The image is out of focus. Adjust the focus. (P73) The distance to the screen is too short.Check whether the distance to the screen is appropriate. If the distance is shorter than approximately 1.3 m (4.3), the projector cannot focus on the screen. (P156) The projector is not placed straight in front of the screen.Check whether the projector is placed obliquely to the screen. A slight error in the projection angle can be cor- rected through the keystone adjustment function. (P76) The projector has been moved to a place where the temperature varies a lot.When the projector is moved from a location where the tem- perature is low to a location where the temperature is high, condensation may form on the lens. The condensation will evaporate after a period of time and the projector will be able to project a normal image. The lens is stained. Clean the lens. (P192) The tracking is bad. Adjust the tracking with the [AUTO PC] or [Tracking] func- tion. (P62, P96) Cause Countermeasure The projected image is inverted in the vertical or horizontal direction.The ceiling mounted / rear projection setting is incorrect. Check the [Image flip H/V] setting in the [Display settings] menu. (P104) The dot clock of the input signal is higher than 162 MHz with a BNC cable.Set the signal dot clock to 162 MHz or less on your com- puter. A VGA cable is used in which some pins are not connected.Use a VGA cable in which all pins are connected. Cause Countermeasure The air intake or exhaust vent is blocked.Check whether the air intake or exhaust vent is blocked. If the air intake or exhaust vent is blocked, the temperature inside the projector will increase and the power is automati- cally turned off to protect the projector. (The [WARNING] indicator and [TEMP] indicator are lit.) Wait until the projec- tor temperature drops, then make sure that the intake and exhaust vents are not blocked and turn on the projector. (P32, P56) The air filter is dirty. Check whether the air filter is clogged with dust. If the air filter is clogged, clean or replace the air filter. (P193)
Troubleshooting 206 ■You Cannot Operate the Remote Control If the above causes cannot be identified, the projector may be damaged. Contact the Canon Customer Support Center as soon as possible. The lamp has broken (or there is a lamp malfunction).Check whether the lamp has broken. If the lamp has broken, follow the instructions on page 21. If the lamp has not broken, there may be a malfunction with the lamp. Check the lamp by replacing it with a spare lamp if you have one. (P22, P195, P196) The operating temperature is inappropriate.Check whether the operating temperature is between 5°C and 35°C. (P24) If you use the projector at 2300 m or higher above sea level, contact the Canon Customer Support Center. Cause Countermeasure Batteries are not installed prop- erly or they have run out.Check whether batteries are installed correctly. If batteries are installed correctly, replace them with new batteries. (P27) You are operating the remote con- trol from the outside of the remote control operating range.Check whether you are operating the remote control within the remote control operating range of the main unit of the projector. (P29) There is an obstacle between the projector and the remote control.Remove the obstacle between the infrared remote receiver of the main unit of the projector and the remote control or point the remote control in an obstacle-free path. You are operating the remote con- trol in an unsuitable operating environment.Check whether the infrared remote receiver of the main unit of the projector is exposed to direct sunlight or strong light of lighting apparatus. (P29) The channel setting of the remote control does not match the setting of the projector.Check whether the channel setting of the remote control has been changed. You can check the [Remote control] setting in the [System settings] menu. (P124) The key lock function is prevent- ing operation of the remote con- trol.Check whether [Key lock] is enabled to disable the remote control operation. In the System settings menu, set [Key lock] to [Off]. (P123) When using infrared operation, the cable is connected to the ter- minal for the wired remote control of the projector or remote control (WX6000 / SX6000).Pull out the cable that is connected to the terminal for the wired remote control of the projector or remote control. (P30) When using with the cable con- nected, the cable may not be connected to the terminal for the wired remote control of the pro- jector or remote control (WX6000 / SX6000).Check whether the cable is connected to the terminal for the wired remote control of the projector and remote con- trol. Also check that the cable is not broken. (P30) Cause Countermeasure
207 App endix Other Information Relationship between Aspect and Screen Aspect This section describes the relationship between screen aspect (P63) and aspect (P69). To project an image on the whole screen, select the most appropriate screen aspect ratio and aspect according to the aspect ratio of the screen and input signal type. If an image from image software with an aspect ratio of 16:9 is not projected correctly, select [16:9] as the screen aspect. For a 16:9 image with black borders at the top and bottom, such as a terrestrial broadcast movie, you can project the 16:9 image area so that it is projected on the entire screen by selecting [Zoom] in [Aspect]. [Zoom] is available when [16:10], [16:9] or [16:9 D. image shift] is selected for the screen aspect and [HDMI (480p, 576p)] or [Component (480p, 480i, 576p, 576i)] is selected for the input signal. To perform keystone adjustment (P76), select [16:10], [4:3] or [16:9] for [Screen aspect]. WUX5000 / WUX4000 ■When the image is projected on a 16:10 screen Aspect ratio of connected deviceScreen aspect setting (P63)Aspect setting (P69) Screen image (16:10) 1920 x 1200 1440 x 900 1280 x 800 [16:10][Full] [Auto] (16:9) 1920 x 1080 1280 x 720[Full] (4:3) 1600 x 1200 1400 x 1050 640 x 480[Full]
Relationship between Aspect and Screen Aspect 208 ■When the image is projected on a 16:9 screen ■When the image is projected on a 4:3 screen Aspect ratio of connected deviceScreen aspect setting (P63)Aspect setting (P69) Screen image (16:10) 1920 x 1200 1440 x 900 1280 x 800 [16:9] [16:9 D. image shift][16:9] (16:9) 1920 x 1080 1280 x 720[16:9] [Auto] (4:3) 1600 x 1200 1400 x 1050 640 x 480[16:9] Aspect ratio of connected deviceScreen aspect setting (P63)Aspect setting (P69) Screen image (16:10) 1920 x 1200 1440 x 900 1280 x 800 [4:3] [4:3 D. image shift][4:3] (16:9) 1920 x 1080 1280 x 720[4:3] (4:3) 1600 x 1200 1400 x 1050 640 x 480[4:3] [Auto]
209 Relationship between Aspect and Screen Aspect App endix Other Information ■When projecting on a 16:10 screen in the aspect ratio of the connected device ■When projecting on a 16:9 screen in the aspect ratio of the connected device Aspect ratio of connected deviceScreen aspect setting (P63)Aspect setting (P69) Screen image (16:10) 1920 x 1200 1440 x 900 1280 x 800 [16:10][Full] [Auto] (16:9) 1920 x 1080 1280 x 720[16:9] [Auto] (4:3) 1600 x 1200 1400 x 1050 640 x 480[4:3] [Auto] Aspect ratio of connected deviceScreen aspect setting (P63)Aspect setting (P69) Screen image (16:10) 1920 x 1200 1440 x 900 1280 x 800 [16:9] [16:9 D. image shift][Auto] (16:9) 1920 x 1080 1280 x 720[16:9] [Auto] (4:3) 1600 x 1200 1400 x 1050 640 x 480[4:3] [Auto]
Relationship between Aspect and Screen Aspect 210 ■When projecting on a 4:3 screen in the aspect ratio of the connected device WX6000 ■When the image is projected on a 16:10 screen Aspect ratio of connected deviceScreen aspect setting (P63)Aspect setting (P69) Screen image (16:10) 1920 x 1200 1440 x 900 1280 x 800 [4:3] [4:3 D. image shift][Auto] (16:9) 1920 x 1080 1280 x 720[16:9] [Auto] (4:3) 1600 x 1200 1400 x 1050 640 x 480[4:3] [Auto] Aspect ratio of connected deviceScreen aspect setting (P63)Aspect setting (P69) Screen image (16:10) 1920 x 1200 1440 x 900 1280 x 800 [16:10][16:10] [Auto] (16:9) 1920 x 1080 1280 x 720[16:10] (4:3) 1600 x 1200 1400 x 1050 640 x 480[16:10]