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Canon printer PIXMA MP800R User Manual

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    							Chapter 12 159Troubleshooting
    „Writing Error/Output Error in CNBJNPnnnnnn
    MP Drivers is not installed properly. Uninstall then reinstall the MP Drivers.
    1. Click [Start], and select [All Programs] (or [Programs]), the name of your 
    machine, and [Uninstall].
    2. Follow the on-screen instructions to uninstall the driver.
    3. Follow the procedures described in the Setup Guide and reinstall the 
    MP Drivers.
    CauseAction
    Machine is not ready. Ensure that the lamp on the Operation Panel lights.
    If the lamp on the Operation Panel is off, turn the machine on.
    While [COPY] is flashing, the machine is initializing. Wait until [COPY] 
    stops flashing and stays lit. When the Alarm Lamp lights orange, an error 
    may occur in the machine. For details on how to resolve the error, see “An
    Error Message is Displayed on the LCD” on page 127.
    Paper is not loaded. Load paper and press [OK].
    If paper is loaded, ensure that the paper source (the Auto Sheet Feeder or 
    Cassette) is selected correctly. If the paper source is not selected 
    correctly, use [Feed Switch] or the printer driver to change the paper 
    source.
    If this error (Paper is not loaded) is ignored for a certain period of time, an 
    additional message may be displayed.
    Printer port setting does not match 
    the interface connected to the 
    machine.Check the printer port settings.
    1. Open the Printer Properties dialog box. See “Printing from Your 
    Computer” on page 90.
    2. Click the Ports tab (or the Details tab) and select CNBJNPnnnnnn (“n” 
    represents a number) as the printer port to be used.
    The settings of both the access 
    point and the machine are not 
    identical.Check the settings of the access point and modify the settings of machine 
    as same as those of the access point. For information on the access point 
    settings, refer to the access point manual.
    For information on how to set a WEP/WPA/WPA2 key, refer to “How to set 
    a WEP/WPA/WPA2” of “Troubleshooting” in the Network Guide.
    The network setting of the computer 
    is not correct.Make sure that the computer can communicate with the access point.
    The radio status is poor. Adjust the installation positions and the antenna direction while 
    monitoring the radio status with Canon IJ Network Tool.
    The distance between machine and 
    access point is too far.Relocate the machine and access point as closely together as is possible.
    There is an obstruction or a source 
    of radio wave interference.Communication between different rooms or floors is generally poor. 
    Adjust the installation locations of the devices.
    There may be a device such as a microwave oven that is using the same 
    frequency bandwidth as the wireless station. Place the wireless LAN 
    devices as far away from the radio wave interference source as possible.
    Machine setup is not completed./The 
    MP driver is not installed.Complete the machine setup. If the MP driver is not installed, follow the 
    procedure described in the Setup Guide to install the MP driver.
    CauseAction 
    						
    							160Chapter 12Troubleshooting
    „When an Error is Displayed Regarding Automatic Duplex Printing
    „Error No.: 300 is Displayed
    The MAC address filtering or the IP 
    address filtering is configured on 
    the access point.On the access point, additionally register the IP address or MAC address 
    of the machine and the computer, or disable the MAC address filtering or 
    the IP address filtering.
    The access control is set to the 
    machine.Print out the network setting information and verify if the access control 
    with IP address or MAC address is enabled on the machine. For details on 
    printing the network setting information, see “Printing Out Network 
    Setting Information” of “Changing and Confirming Network Settings” in 
    theNetwork Guide.
    If the machine is configured to use the access control, register the IP 
    address or the MAC address of your computer to the machine. For details 
    on settings, see “Changing the Settings in the [Access Control] Tab 
    (Windows)” or “Changing the Settings in the [Access Control] Tab 
    (Macintosh)” of “Changing and Confirming Network Settings” in the 
    Network Guide.
    CauseAction
    The correct media size is not 
    selected in the printer driver.Check the Page Size setting from within your application software to 
    ensure that it matches the size of the paper loaded.
    Check [Page Size] on the [Page Setup] tab in the printer properties dialog 
    box (Windows) or the [Page Setup] dialog box (Macintosh) to ensure that it 
    matches the size of the paper loaded.
    The page sizes that can be used for Automatic Duplex Printing are Letter, 
    A4, B5, A5, and 5" x 7" / 127.0 x 177.8 mm. Check that the page size of the 
    loaded paper is correct.
    NoteTo print on both sides of the page manually, follow the procedure below.
    On the [Page Setup] tab, clear the [Automatic] check box. Then try printing 
    again.
    The manual duplex printing function cannot be used.
    CauseAction
    The machine is not ready. Ensure that the lamp on the Operation Panel lights.
    If the lamp on the Operation Panel is off, turn the machine on.
    While [COPY] is flashing, the machine is initializing. Wait until [COPY] 
    stops flashing and stays lit.
    When the Alarm Lamp lights orange, an error may occur in the machine. 
    For details on how to resolve the error, see “An Error Message is 
    Displayed on the LCD” on page 127.
    Machine is not properly connected. Ensure that the printer cable is securely connected to the computer.
    zIf using a switching hub or other device, disconnect the machine and 
    reconnect it directly to the computer and try printing again. If 
    successful, the problem may have been with the device.
    zThere could also be a problem with the cable(s). Replace the cable(s) 
    and try printing again.
    CauseAction 
    						
    							Chapter 12 161Troubleshooting
    „Error No.: 306 is Displayed
    „Error No.: 1700 is Displayed
    „Error No.: 1851 is Displayed
    The name of the machine being used 
    is not selected in the [Printer] pull-
    down menu of the [Print] dialog box.Select [MP800R] from the [Printer] pop-up menu in the [Print] dialog box of 
    the printer driver.
    If [MP800R] is not displayed in the printer list, follow the procedure below 
    to confirm the settings. 
    1. Select [Print & Fax Preferences] from the [Printer] pop-up menu.
    2. Check that [MP800R] is displayed in the screen that is displayed and 
    select the [In Menu] check box.
    When you are using Mac OS X v.10.3.x or Mac OS X v.10.2.x, select [Edit 
    Printer List] from the [Printer] pop-up menu and ensure that [MP800R] 
    is displayed in the [Printer List] and select the check box.
    3. If [MP800R] is not displayed, click [+] to add a printer.
    If [MP800R] is not displayed, install the MP Drivers again referring to the 
    Setup Guide for the operation.
    CauseAction
    Cannot print over the wireless LAN. Make sure that the machine is turned on. The machine cannot 
    communicate through the network, refer to “Troubleshooting” in the 
    Network Guide.
    CauseAction
    The waste ink absorber is almost 
    full.Ink used for cleaning is absorbed in a waste ink absorber placed in the 
    machine. 
    Press [OK] to cancel the error so that you can continue printing. Once the 
    waste ink absorber becomes completely full, printing cannot be done until 
    the waste ink absorber is replaced.
    Canon recommends to contact the Canon Customer Care Center as soon 
    as possible.
    CauseAction
    Inner Cover is open when starting 
    regular printing.Close Inner Cover, then press [OK] on the machine.
    CauseAction 
    						
    							162Chapter 12Troubleshooting
    „Error No.: 1856 is Displayed
    „Error No.: 2001 is Displayed
    „Error No.: 2500 is Displayed
    „For Windows Users
    CauseAction
    During regular printing, Inner Cover 
    is opened.Close Inner Cover, press [OK] on the machine, then try printing again. 
    One page of the print data being sent at the time of the error will be 
    erased, so print that page again.
    CauseAction
    A specified period of time has 
    elapsed without receiving a 
    response from the digital camera./
    The digital camera or digital video 
    camcorder connected is not 
    compatible with this machine.Disconnect the camera cable and reconnect it.
    Depending on the model or brand of your device, you may have to select a 
    print mode compliant with PictBridge before connecting the device.
    You may also have to turn on the device or select Play mode manually 
    after connecting the device to the machine. Unplug the connecting cable 
    and clear the error. Perform necessary operations for connection referring 
    to the instruction manual supplied with the PictBridge compliant device, 
    and then connect the cable again.
    If the error is still unresolved, there is a possibility that you are using a 
    digital camera or digital video camcorder that is not supported by this 
    machine. Use a digital camera or digital video camcorder compatible with 
    this machine.
    CauseAction
    Auto head align has failed. See “Auto head align has failed.” on page 129.
    CauseAction
    The [Instructions] button is not 
    displayed on the printer driver 
    screen.The [Instructions] on the printer driver screen is not displayed if the on-
    screen manuals (instruction manuals) are not installed. Set the “Setup CD-
    ROM” in your computer and install the on-screen manuals (instruction 
    manuals).
    NoteThe [Instructions] is displayed only on [Main] and [Maintenance] tabs.
    Scan Guide is not displayed. The   button for displaying the scanner driver operating instruction is 
    grayed out when the on-screen manuals (instruction manuals) are not 
    installed. Set the “Setup CD-ROM” in your computer and install the on-
    screen manuals (instruction manuals). 
    						
    							Chapter 12 163Troubleshooting
    If You Cannot Resolve the Problem
    If you cannot resolve the problem with any of the workarounds in this chapter, please contact the 
    Canon Customer Care Center.
    Canon support staff are trained to be able to provide technical support to satisfy customers.
    Before contacting the Canon Customer Care Center, confirm the following:
    zProduct name: PIXMA MP800R
    zSerial number: written on label inside machine
    zDetails of the problem
    zWhat you tried to solve the problem, and what happened
    Caution
    Attempts by customers to repair or take apart the machine will invalidate any warranty regardless of 
    whether the warranty has expired.
    Note
    If the machine emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power 
    cord from the outlet and contact the Canon Customer Care Center. Never attempt to repair or 
    disassemble the machine yourself. 
    						
    							Chapter 13
    164Chapter 13Appendix
    Appendix
    Printing Area
    To ensure the best print quality, the machine allows a margin along each edge of media. The actual 
    printable area will be the area without these margins. By selecting Borderless Printing*, printing with 
    no margins is possible.
    * This is available in A4, Letter, 4" x 6" /101.6 x 152.4 mm, 4" x 8" /101.6 x 203.2 mm, 5" x 7" / 127.0 
    x 177.8 mm, and 2.13" x 3.39" / 54.0 x 86.0 mm sizes of paper. If you are making borderless copies 
    in Copy mode or borderless prints in Photo/Film mode, you can adjust the amount of image that 
    extends off the paper by setting  under .
    „A5, A4, B5, 4" x 6", 4" x 8", 5" x 7", 2.13" x 3.39"
    Note
    zIn duplex printing, the printable area at the top of the page is 2 mm / 0.08 inches narrower than 
    the usual area.
    zIf you print fully on the printable area outside of the recommended printing area, print quality or 
    paper feeding accuracy may go down.
    SizePrintable Area (width x height)
    A5  141.2 x 202.0 mm / 5.6 x 7.9 inches
    A4 203.2 x 289.0 mm / 8.0 x 11.4 inches
    B5  175.2 x 249.0 mm / 6.9 x 9.8 inches
    5" x 7" / 127.0 x 177.8 mm 120.2 x 169.8 mm / 4.7 x 6.7 inches
    4" x 6" / 101.6 x 152.4 mm 94.8 x 144.4 mm / 3.7 x 5.7 inches
    4" x 8" / 101.6 x 203.2 mm 94.8 x 195.2 mm / 3.7 x 7.8 inches
    2.13" x 3.39" / 54.0 x 86.0 mm 47.2 x 78.0 mm / 1.86 x 3.07 inches
    Note
    When Printing on Photo Paper Pro PR-101, Glossy Photo Paper GP-401, Glossy Photo 
    Paper “Everyday Use” GP-501, Photo Paper Plus Glossy PP-101, Photo Paper Plus Double 
    Sided PP-101D, Photo Paper Plus Semi-gloss SG-101 and Matte Photo Paper MP-101, 
    selection of “Borderless Printing” enables you to make prints with no margins.
    However, Borderless Printing may reduce the print quality on the top and bottom edges of the 
    paper or cause it to become smudged.
     Printable area
     Recommended printing area
    39.5 mm/1.58 in
    36.5 mm/1.46 in
    5.0 mm/0.2 in3.0 mm/0.12 in
    3.4 mm/0.13 in 3.4 mm/0.13 in 
    						
    							Chapter 13 165Appendix
    „Letter, Legal
    „Envelopes
    SizePrintable Area (width x height)
    Letter 203.2 x 271.4 mm / 8.0 x 10.7 inches
    Legal 203.2 x 347.6 mm / 8.0 x 13.7 inches
    Note
    When Printing on Photo Paper Pro PR-101, Glossy Photo Paper GP-401, Glossy Photo 
    Paper “Everyday Use” GP-501, Photo Paper Plus Glossy PP-101, Photo Paper Plus Double 
    Sided PP-101D, Photo Paper Plus Semi-gloss SG-101 and Matte Photo Paper MP-101, 
    selection of “Borderless Printing” enables you to make prints with no margins.
    However, Borderless Printing may reduce the print quality on the top and bottom edges of the 
    paper or cause it to become smudged.
     Printable area
     Recommended printing area
    SizePrintable Area (width x height)
    European DL 190.5 x 103.2 mm / 7.5 x 4.1 inches
    US Com. #10 211.8 x 98.0 mm / 8.3 x 3.9 inches
     Printable area
    39.5 mm/1.58 in 3.0 mm/0.12 in
    36.5 mm/1.46 in
    5.0 mm/0.2 in
    6.4 mm/0.25 in 6.3 mm/0.24 in
    3.4 mm/0.13 in 26.5 mm/1.04 in3.0 mm/0.12 in
    3.4 mm/0.13 in 
    						
    							166Chapter 13Appendix
    How to Read the On-screen Manuals
    The on-screen manuals are manuals to be viewed on your computer.
    Read these manuals for detailed information on usage of the machine that is not mentioned in this 
    document, troubleshooting, or usage of the application softwares supplied with the Setup CD-ROM, 
    etc.
    You can install the on-screen manuals using the Setup CD-ROM by either of the following.
    zSelect “Easy Install” to install the on-screen manuals along with the MP driver and application 
    softwares.
    zSelect “On-screen Manual” from “Custom Install” to install the on-screen manuals.
    If you have not installed or have deleted the on-screen manuals, use either method above to install 
    them.
    Browser: Windows HTML Help Viewer
    Browser: Help Viewer
    NotezMicrosoft Internet Explorer® 5.0 or later must be installed.
    zThe on-screen manual may not be displayed properly depending on 
    your operating system or Internet Explorer version. We recommend 
    that you keep your system up to date with Windows Update.
    NoteThe on-screen manual may not be displayed properly depending on your 
    operating system. We recommend that you keep your system up to date. 
    						
    							Chapter 13 167Appendix
    Uninstalling the Canon IJ Network Scan Utility
    Follow the steps described below to uninstall the Canon IJ Network Scan Utility from your computer.
    1Click [Start], and select [All Programs] (or [Programs]), [Canon IJ Network Utilities], 
    [Canon IJ Network Scan Utility], and then [Uninstaller].
    2Click [Yes] when the confirmation message appears.
    When the message prompting you to restart your computer is displayed, click [OK] to restart 
    your computer.
    zIf you are using Mac OS X v.10.3 - v.10.4
    (1)Select [Applications] from the [Go] menu, then double-click [System Preferences].
    (2)Click [Accounts] from [System], select using user name from [My Account], and then 
    select [Login Items] (when using Mac OS X v.10.3, select [Startup Items]).
    (3)Select the [Hide] check box of the Canon IJ Network Scan Utility, then click [-].
    (4)Restart the computer.
    (5)Double-click the icon of the hard disk on which the Canon IJ Network Scan Utility is 
    installed, then double-click [Library], [Printers], [Canon], [BJPrinter], [Utilities] and move 
    [Canon IJ Network Scan Utility] to the trash.
    zIf you are using Mac OS X v.10.2
    (1)Select [Applications] from the [Go] menu, then double-click [System Preferences].
    (2)Click [Login Items] from [Personal].
    (3)Select the [Hide] check box of the Canon IJ Network Scan Utility, then click [Remove].
    (4)Restart the computer.
    (5)Double-click the icon of the hard disk on which the Canon IJ Network Scan Utility is 
    installed, then double-click [Library], [Printers], [Canon], [BJPrinter], [Utilities] and move 
    [Canon IJ Network Scan Utility] to the trash.
    Note
    To reinstall the Canon IJ Network Scan Utility, uninstall the Canon IJ Network Scan Utility and the 
    Canon IJ Network Tool, then do a [Custom Install] with Setup CD-ROM and select the Canon IJ 
    Network Tool to install them again.
    Important
    When not logged on as a computer administrator or Administrators, you cannot uninstall the Canon 
    IJ Network Scan Utility. For further information on how to log on as an administrator, refer to the 
    Macintosh manuals. 
    						
    							168Chapter 13Appendix
    Uninstalling the On-screen Manuals
    Follow the steps described below to uninstall all of the installed on-screen manuals from your 
    computer.
    If the on-screen manuals have been installed, all of them will be deleted collectively.
    1Click [Start], and select [All Programs] (or [Programs]), [Canon MP800R Manual], 
    and then [Uninstall].
    2Click [OK] when the confirmation message appears.
    When the message prompting you to restart your computer is displayed, click [OK] to restart 
    your computer.
    zDeleting the Printer Driver Guide
    The Printer Driver Guide is deleted when the printer driver is deleted.
    zDeleting the User’s Guide and the Photo Application Guide
    (1)Select [Applications] from the [Go] menu.
    (2)Double-click the [Canon Utilities] folder, and then the [IJ Manual] folder.
    (3)Drag the [MP800R] folder into the trash.
    (4)Drag the [MP800R On-screen Manual] on your desktop into the trash.
    Transporting Machine
    When relocating the machine or storing the machine for a long period of time, pack the machine 
    using the original packing materials. If you do not have the original packing materials, pack the 
    machine carefully using protective material and place inside a sturdy box.
    Caution
    Do not transport or store the machine on a slant, vertically or upside-down, as the ink may leak from 
    the machine and cause damage to it.
    Important
    zMake sure to lock the Scanning Unit (Printer Cover) by sliding the Scanner Lock Switch to the 
    Lock position  .
    zPack the machine with the Print Head and ink tanks left installed.
    Note
    Before shipping the machine by special delivery or post, clearly label the box as “FRAGILE” or 
    “HANDLE WITH CARE.” 
    						
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