Canon printer PIXMA MP800R User Manual

							Chapter 12 159Troubleshooting
„Writing Error/Output Error in CNBJNPnnnnnn
MP Drivers is not installed properly. Uninstall then reinstall the MP Drivers.
1. Click [Start], and select [All Programs] (or [Programs]), the name of your 
machine, and [Uninstall].
2. Follow the on-screen instructions to uninstall the driver.
3. Follow the procedures described in the Setup Guide and reinstall the 
MP Drivers.
CauseAction
Machine is not ready. Ensure that the lamp on the Operation Panel lights.
If the lamp on the Operation Panel is off, turn the machine on.
While [COPY] is flashing, the machine is initializing. Wait until [COPY] 
stops flashing and stays lit. When the Alarm Lamp lights orange, an error 
may occur in the machine. For details on how to resolve the error, see “An
Error Message is Displayed on the LCD” on page 127.
Paper is not loaded. Load paper and press [OK].
If paper is loaded, ensure that the paper source (the Auto Sheet Feeder or 
Cassette) is selected correctly. If the paper source is not selected 
correctly, use [Feed Switch] or the printer driver to change the paper 
source.
If this error (Paper is not loaded) is ignored for a certain period of time, an 
additional message may be displayed.
Printer port setting does not match 
the interface connected to the 
machine.Check the printer port settings.
1. Open the Printer Properties dialog box. See “Printing from Your 
Computer” on page 90.
2. Click the Ports tab (or the Details tab) and select CNBJNPnnnnnn (“n” 
represents a number) as the printer port to be used.
The settings of both the access 
point and the machine are not 
identical.Check the settings of the access point and modify the settings of machine 
as same as those of the access point. For information on the access point 
settings, refer to the access point manual.
For information on how to set a WEP/WPA/WPA2 key, refer to “How to set 
a WEP/WPA/WPA2” of “Troubleshooting” in the Network Guide.
The network setting of the computer 
is not correct.Make sure that the computer can communicate with the access point.
The radio status is poor. Adjust the installation positions and the antenna direction while 
monitoring the radio status with Canon IJ Network Tool.
The distance between machine and 
access point is too far.Relocate the machine and access point as closely together as is possible.
There is an obstruction or a source 
of radio wave interference.Communication between different rooms or floors is generally poor. 
Adjust the installation locations of the devices.
There may be a device such as a microwave oven that is using the same 
frequency bandwidth as the wireless station. Place the wireless LAN 
devices as far away from the radio wave interference source as possible.
Machine setup is not completed./The 
MP driver is not installed.Complete the machine setup. If the MP driver is not installed, follow the 
procedure described in the Setup Guide to install the MP driver.
CauseAction 
						

							160Chapter 12Troubleshooting
„When an Error is Displayed Regarding Automatic Duplex Printing
„Error No.: 300 is Displayed
The MAC address filtering or the IP 
address filtering is configured on 
the access point.On the access point, additionally register the IP address or MAC address 
of the machine and the computer, or disable the MAC address filtering or 
the IP address filtering.
The access control is set to the 
machine.Print out the network setting information and verify if the access control 
with IP address or MAC address is enabled on the machine. For details on 
printing the network setting information, see “Printing Out Network 
Setting Information” of “Changing and Confirming Network Settings” in 
theNetwork Guide.
If the machine is configured to use the access control, register the IP 
address or the MAC address of your computer to the machine. For details 
on settings, see “Changing the Settings in the [Access Control] Tab 
(Windows)” or “Changing the Settings in the [Access Control] Tab 
(Macintosh)” of “Changing and Confirming Network Settings” in the 
Network Guide.
CauseAction
The correct media size is not 
selected in the printer driver.Check the Page Size setting from within your application software to 
ensure that it matches the size of the paper loaded.
Check [Page Size] on the [Page Setup] tab in the printer properties dialog 
box (Windows) or the [Page Setup] dialog box (Macintosh) to ensure that it 
matches the size of the paper loaded.
The page sizes that can be used for Automatic Duplex Printing are Letter, 
A4, B5, A5, and 5" x 7" / 127.0 x 177.8 mm. Check that the page size of the 
loaded paper is correct.
NoteTo print on both sides of the page manually, follow the procedure below.
On the [Page Setup] tab, clear the [Automatic] check box. Then try printing 
again.
The manual duplex printing function cannot be used.
CauseAction
The machine is not ready. Ensure that the lamp on the Operation Panel lights.
If the lamp on the Operation Panel is off, turn the machine on.
While [COPY] is flashing, the machine is initializing. Wait until [COPY] 
stops flashing and stays lit.
When the Alarm Lamp lights orange, an error may occur in the machine. 
For details on how to resolve the error, see “An Error Message is 
Displayed on the LCD” on page 127.
Machine is not properly connected. Ensure that the printer cable is securely connected to the computer.
zIf using a switching hub or other device, disconnect the machine and 
reconnect it directly to the computer and try printing again. If 
successful, the problem may have been with the device.
zThere could also be a problem with the cable(s). Replace the cable(s) 
and try printing again.
CauseAction 
						

							Chapter 12 161Troubleshooting
„Error No.: 306 is Displayed
„Error No.: 1700 is Displayed
„Error No.: 1851 is Displayed
The name of the machine being used 
is not selected in the [Printer] pull-
down menu of the [Print] dialog box.Select [MP800R] from the [Printer] pop-up menu in the [Print] dialog box of 
the printer driver.
If [MP800R] is not displayed in the printer list, follow the procedure below 
to confirm the settings. 
1. Select [Print & Fax Preferences] from the [Printer] pop-up menu.
2. Check that [MP800R] is displayed in the screen that is displayed and 
select the [In Menu] check box.
When you are using Mac OS X v.10.3.x or Mac OS X v.10.2.x, select [Edit 
Printer List] from the [Printer] pop-up menu and ensure that [MP800R] 
is displayed in the [Printer List] and select the check box.
3. If [MP800R] is not displayed, click [+] to add a printer.
If [MP800R] is not displayed, install the MP Drivers again referring to the 
Setup Guide for the operation.
CauseAction
Cannot print over the wireless LAN. Make sure that the machine is turned on. The machine cannot 
communicate through the network, refer to “Troubleshooting” in the 
Network Guide.
CauseAction
The waste ink absorber is almost 
full.Ink used for cleaning is absorbed in a waste ink absorber placed in the 
machine. 
Press [OK] to cancel the error so that you can continue printing. Once the 
waste ink absorber becomes completely full, printing cannot be done until 
the waste ink absorber is replaced.
Canon recommends to contact the Canon Customer Care Center as soon 
as possible.
CauseAction
Inner Cover is open when starting 
regular printing.Close Inner Cover, then press [OK] on the machine.
CauseAction 
						

							162Chapter 12Troubleshooting
„Error No.: 1856 is Displayed
„Error No.: 2001 is Displayed
„Error No.: 2500 is Displayed
„For Windows Users
CauseAction
During regular printing, Inner Cover 
is opened.Close Inner Cover, press [OK] on the machine, then try printing again. 
One page of the print data being sent at the time of the error will be 
erased, so print that page again.
CauseAction
A specified period of time has 
elapsed without receiving a 
response from the digital camera./
The digital camera or digital video 
camcorder connected is not 
compatible with this machine.Disconnect the camera cable and reconnect it.
Depending on the model or brand of your device, you may have to select a 
print mode compliant with PictBridge before connecting the device.
You may also have to turn on the device or select Play mode manually 
after connecting the device to the machine. Unplug the connecting cable 
and clear the error. Perform necessary operations for connection referring 
to the instruction manual supplied with the PictBridge compliant device, 
and then connect the cable again.
If the error is still unresolved, there is a possibility that you are using a 
digital camera or digital video camcorder that is not supported by this 
machine. Use a digital camera or digital video camcorder compatible with 
this machine.
CauseAction
Auto head align has failed. See “Auto head align has failed.” on page 129.
CauseAction
The [Instructions] button is not 
displayed on the printer driver 
screen.The [Instructions] on the printer driver screen is not displayed if the on-
screen manuals (instruction manuals) are not installed. Set the “Setup CD-
ROM” in your computer and install the on-screen manuals (instruction 
manuals).
NoteThe [Instructions] is displayed only on [Main] and [Maintenance] tabs.
Scan Guide is not displayed. The   button for displaying the scanner driver operating instruction is 
grayed out when the on-screen manuals (instruction manuals) are not 
installed. Set the “Setup CD-ROM” in your computer and install the on-
screen manuals (instruction manuals). 
						

							Chapter 12 163Troubleshooting
If You Cannot Resolve the Problem
If you cannot resolve the problem with any of the workarounds in this chapter, please contact the 
Canon Customer Care Center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Before contacting the Canon Customer Care Center, confirm the following:
zProduct name: PIXMA MP800R
zSerial number: written on label inside machine
zDetails of the problem
zWhat you tried to solve the problem, and what happened
Caution
Attempts by customers to repair or take apart the machine will invalidate any warranty regardless of 
whether the warranty has expired.
Note
If the machine emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power 
cord from the outlet and contact the Canon Customer Care Center. Never attempt to repair or 
disassemble the machine yourself. 
						

							Chapter 13
164Chapter 13Appendix
Appendix
Printing Area
To ensure the best print quality, the machine allows a margin along each edge of media. The actual 
printable area will be the area without these margins. By selecting Borderless Printing*, printing with 
no margins is possible.
* This is available in A4, Letter, 4" x 6" /101.6 x 152.4 mm, 4" x 8" /101.6 x 203.2 mm, 5" x 7" / 127.0 
x 177.8 mm, and 2.13" x 3.39" / 54.0 x 86.0 mm sizes of paper. If you are making borderless copies 
in Copy mode or borderless prints in Photo/Film mode, you can adjust the amount of image that 
extends off the paper by setting  under .
„A5, A4, B5, 4" x 6", 4" x 8", 5" x 7", 2.13" x 3.39"
Note
zIn duplex printing, the printable area at the top of the page is 2 mm / 0.08 inches narrower than 
the usual area.
zIf you print fully on the printable area outside of the recommended printing area, print quality or 
paper feeding accuracy may go down.
SizePrintable Area (width x height)
A5  141.2 x 202.0 mm / 5.6 x 7.9 inches
A4 203.2 x 289.0 mm / 8.0 x 11.4 inches
B5  175.2 x 249.0 mm / 6.9 x 9.8 inches
5" x 7" / 127.0 x 177.8 mm 120.2 x 169.8 mm / 4.7 x 6.7 inches
4" x 6" / 101.6 x 152.4 mm 94.8 x 144.4 mm / 3.7 x 5.7 inches
4" x 8" / 101.6 x 203.2 mm 94.8 x 195.2 mm / 3.7 x 7.8 inches
2.13" x 3.39" / 54.0 x 86.0 mm 47.2 x 78.0 mm / 1.86 x 3.07 inches
Note
When Printing on Photo Paper Pro PR-101, Glossy Photo Paper GP-401, Glossy Photo 
Paper “Everyday Use” GP-501, Photo Paper Plus Glossy PP-101, Photo Paper Plus Double 
Sided PP-101D, Photo Paper Plus Semi-gloss SG-101 and Matte Photo Paper MP-101, 
selection of “Borderless Printing” enables you to make prints with no margins.
However, Borderless Printing may reduce the print quality on the top and bottom edges of the 
paper or cause it to become smudged.
 Printable area
 Recommended printing area
39.5 mm/1.58 in
36.5 mm/1.46 in
5.0 mm/0.2 in3.0 mm/0.12 in
3.4 mm/0.13 in 3.4 mm/0.13 in 
						

							Chapter 13 165Appendix
„Letter, Legal
„Envelopes
SizePrintable Area (width x height)
Letter 203.2 x 271.4 mm / 8.0 x 10.7 inches
Legal 203.2 x 347.6 mm / 8.0 x 13.7 inches
Note
When Printing on Photo Paper Pro PR-101, Glossy Photo Paper GP-401, Glossy Photo 
Paper “Everyday Use” GP-501, Photo Paper Plus Glossy PP-101, Photo Paper Plus Double 
Sided PP-101D, Photo Paper Plus Semi-gloss SG-101 and Matte Photo Paper MP-101, 
selection of “Borderless Printing” enables you to make prints with no margins.
However, Borderless Printing may reduce the print quality on the top and bottom edges of the 
paper or cause it to become smudged.
 Printable area
 Recommended printing area
SizePrintable Area (width x height)
European DL 190.5 x 103.2 mm / 7.5 x 4.1 inches
US Com. #10 211.8 x 98.0 mm / 8.3 x 3.9 inches
 Printable area
39.5 mm/1.58 in 3.0 mm/0.12 in
36.5 mm/1.46 in
5.0 mm/0.2 in
6.4 mm/0.25 in 6.3 mm/0.24 in
3.4 mm/0.13 in 26.5 mm/1.04 in3.0 mm/0.12 in
3.4 mm/0.13 in 
						

							166Chapter 13Appendix
How to Read the On-screen Manuals
The on-screen manuals are manuals to be viewed on your computer.
Read these manuals for detailed information on usage of the machine that is not mentioned in this 
document, troubleshooting, or usage of the application softwares supplied with the Setup CD-ROM, 
etc.
You can install the on-screen manuals using the Setup CD-ROM by either of the following.
zSelect “Easy Install” to install the on-screen manuals along with the MP driver and application 
softwares.
zSelect “On-screen Manual” from “Custom Install” to install the on-screen manuals.
If you have not installed or have deleted the on-screen manuals, use either method above to install 
them.
Browser: Windows HTML Help Viewer
Browser: Help Viewer
NotezMicrosoft Internet Explorer® 5.0 or later must be installed.
zThe on-screen manual may not be displayed properly depending on 
your operating system or Internet Explorer version. We recommend 
that you keep your system up to date with Windows Update.
NoteThe on-screen manual may not be displayed properly depending on your 
operating system. We recommend that you keep your system up to date. 
						

							Chapter 13 167Appendix
Uninstalling the Canon IJ Network Scan Utility
Follow the steps described below to uninstall the Canon IJ Network Scan Utility from your computer.
1Click [Start], and select [All Programs] (or [Programs]), [Canon IJ Network Utilities], 
[Canon IJ Network Scan Utility], and then [Uninstaller].
2Click [Yes] when the confirmation message appears.
When the message prompting you to restart your computer is displayed, click [OK] to restart 
your computer.
zIf you are using Mac OS X v.10.3 - v.10.4
(1)Select [Applications] from the [Go] menu, then double-click [System Preferences].
(2)Click [Accounts] from [System], select using user name from [My Account], and then 
select [Login Items] (when using Mac OS X v.10.3, select [Startup Items]).
(3)Select the [Hide] check box of the Canon IJ Network Scan Utility, then click [-].
(4)Restart the computer.
(5)Double-click the icon of the hard disk on which the Canon IJ Network Scan Utility is 
installed, then double-click [Library], [Printers], [Canon], [BJPrinter], [Utilities] and move 
[Canon IJ Network Scan Utility] to the trash.
zIf you are using Mac OS X v.10.2
(1)Select [Applications] from the [Go] menu, then double-click [System Preferences].
(2)Click [Login Items] from [Personal].
(3)Select the [Hide] check box of the Canon IJ Network Scan Utility, then click [Remove].
(4)Restart the computer.
(5)Double-click the icon of the hard disk on which the Canon IJ Network Scan Utility is 
installed, then double-click [Library], [Printers], [Canon], [BJPrinter], [Utilities] and move 
[Canon IJ Network Scan Utility] to the trash.
Note
To reinstall the Canon IJ Network Scan Utility, uninstall the Canon IJ Network Scan Utility and the 
Canon IJ Network Tool, then do a [Custom Install] with Setup CD-ROM and select the Canon IJ 
Network Tool to install them again.
Important
When not logged on as a computer administrator or Administrators, you cannot uninstall the Canon 
IJ Network Scan Utility. For further information on how to log on as an administrator, refer to the 
Macintosh manuals. 
						

							168Chapter 13Appendix
Uninstalling the On-screen Manuals
Follow the steps described below to uninstall all of the installed on-screen manuals from your 
computer.
If the on-screen manuals have been installed, all of them will be deleted collectively.
1Click [Start], and select [All Programs] (or [Programs]), [Canon MP800R Manual], 
and then [Uninstall].
2Click [OK] when the confirmation message appears.
When the message prompting you to restart your computer is displayed, click [OK] to restart 
your computer.
zDeleting the Printer Driver Guide
The Printer Driver Guide is deleted when the printer driver is deleted.
zDeleting the User’s Guide and the Photo Application Guide
(1)Select [Applications] from the [Go] menu.
(2)Double-click the [Canon Utilities] folder, and then the [IJ Manual] folder.
(3)Drag the [MP800R] folder into the trash.
(4)Drag the [MP800R On-screen Manual] on your desktop into the trash.
Transporting Machine
When relocating the machine or storing the machine for a long period of time, pack the machine 
using the original packing materials. If you do not have the original packing materials, pack the 
machine carefully using protective material and place inside a sturdy box.
Caution
Do not transport or store the machine on a slant, vertically or upside-down, as the ink may leak from 
the machine and cause damage to it.
Important
zMake sure to lock the Scanning Unit (Printer Cover) by sliding the Scanner Lock Switch to the 
Lock position  .
zPack the machine with the Print Head and ink tanks left installed.
Note
Before shipping the machine by special delivery or post, clearly label the box as “FRAGILE” or 
“HANDLE WITH CARE.”