Canon printer PIXMA MP800R User Manual

							Chapter 12 129Troubleshooting
Auto head align has failed.
zA4/Letter-sized paper is not loaded on the Auto Sheet Feeder.
Press [OK] on the machine to clear the error, then load one sheet of A4/
Letter-sized paper in the Auto Sheet Feeder.
Automatic Print Head alignment cannot be performed using paper from 
the Cassette. For automatic Print Head alignment, always load paper in 
the Auto Sheet Feeder.
zPrint Head nozzles are clogged. Press [OK] to resolve the error. Print 
the nozzle check pattern to check the status of the Print Head.
zThe Paper Output Slot has been exposed to a strong light source 
preventing current Print Head alignment. Press [OK] to resolve the 
error. Align the Print Head so the Paper Output Slot will not be exposed 
directly to a strong light source.
After carrying out the above measures, if the problem continues after 
aligning the Print Head again, press [OK] to resolve the error, and then 
perform manual Print Head alignment. For details on manual Print Head 
alignment, see “Adjusting the Print Head Manually” on page 130.
****
Error codeAn error requiring servicing might have occurred. Turn off the machine, 
and unplug the power cord of the machine from the power supply. After a 
while, plug the power cord of the machine back in, turn on the machine, 
and then reconnect the camera to the machine. If the same error occurs, 
contact the Canon Customer Care Center.
Scanner is not operating correctly. Turn OFF the machine then remove the plug from the outlet. Wait a while, 
and then try restoring the power. If this does not solve the problem, 
contact the Canon Customer Care Center.
Release the scanner lock switch and 
turn the power off and back on.The Scanner Lock Switch is not released. Slide the Scanner Lock Switch 
to the release position  , press [ON/OFF] to turn the machine off. Then, 
turn the power back on.
If this error still remains, contact the Canon Customer Care Center.
MessageAction 
						

							130Chapter 12Troubleshooting
Cannot See the Display Properly on the LCD/Cannot 
See the Display on the LCD
Note
Adjusting the Print Head Manually
If the Automatic Print Head Alignment does not work or if you wish to adjust the print heads 
manually, follow the procedure below.
1. Press [ON/OFF] to turn on the machine, and then load two sheets of A4/Letter-sized 
plain paper in the Auto Sheet Feeder or Cassette. See “Turning the Machine ON and 
OFF” on page 18, and “Loading Paper” on page 20.
2. Ensure that the proper paper source is selected.
3. Display the Maintenance screen.
4. Use [ ] or [ ] to select , then press [OK].
5. Use [ ] or [ ] to select , then press [OK].
The Print Head alignment pattern is printed.
6. When  is displayed, confirm that the pattern is printed 
correctly, use [ ] or [ ] to select , and then press [OK].
The input screen for the head position adjustment value is displayed.
7. Check the printed patterns and use [ ] or [ ] to input the number of the pattern in 
column A that has the least noticeable streaks.
8. Press [ ] to move the cursor to column B, and then use [ ] or [ ] to input the 
number of the pattern that has the least noticeable streaks.
9. Repeat the procedure until you finish inputting the pattern number for column P.
10.When you have finished inputting all pattern numbers, press [OK].
CauseAction
Cannot see the display properly on 
the LCD/The display on the LCD is 
illegible.Adjust the contrast of the LCD in the  menu in the 
. See “Changing the Machine Settings” on 
page 103.
Cannot see the display on the LCD.
zThe machine is not powered on. 
The machine will power ON and the LCD will display a message when 
you connect the power cord and press [ON/OFF].
zThe LCD may be in the screen-saver mode.
On the Operation Panel, press a button other than [ON/OFF]. 
						

							Chapter 12 131Troubleshooting
Cannot Scan Films
„Cannot obtain a clean scan, colors scan incorrectly
„Frames are not detected correctly
CauseAction
Film guide not correctly placed on 
the Platen Glass.Insert the film in the film guide supplied for this machine and place it in 
the correct position on the Platen Glass.
The Document Cover is not closed. Close the Document Cover properly.
You have not removed the FAU 
Protective Sheet.Remove the FAU Protective Sheet from under the Document Cover.
The Scanner Lock Switch is not 
released.Slide the Scanner Lock Switch to the release position  , press [ON/OFF] 
to turn the machine off. Then, turn the power back on.
CauseAction
Dust or dirt is stuck to the Platen 
Glass or on the FAU Lamp.Remove the dust or dirt from the Platen Glass or the FAU Lamp. See 
“Cleaning Your Machine” on page 121.
Dirt is stuck to the film. Wipe the film with a cloth then set it again.
Film condition is poor due to faded 
colors.Scan using . See “Memory card and Photo/film modes” 
on page 38.
NoteIf a print out of an image does not appear satisfactory or the same as what 
you see on the monitor, you may need to change the print settings, or the 
machine itself may have engaged in problems. See “Ink Does Not Come 
Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are 
Misaligned/Cannot Print to End of Job” on page 132.
If the slide mounts are white then 
light reflected off them will show up.Use black mounts, or mask the slide mount with a black frame.
CauseAction
Film is out of position. Reposition the film in the film guide so that the frame of the guide does 
not obscure them.
NoteIt may not be improved even if repositioning the film depending on the 
film. In that case, scan from the computer. For details, refer to the Scan
Guide. 
						

							132Chapter 12Troubleshooting
Ink Does Not Come Out/Printing is Blurred/Colors are 
Wrong/White Streaks/Straight Lines are Misaligned/
Cannot Print to End of Job
CauseAction
Ink tank is empty. If the ink tank lamp is flashing, ink is empty. Replace the ink tank, and 
close the Scanning Unit (Printer Cover).
If printing is not finished yet, just press [OK] on the machine to continue 
printing in the “no ink” state.
Replace the ink tank with a new one as soon as possible after printing has 
finished. The machine may be damaged if printing is continued under the 
ink out condition.
NoteIf multiple ink tank lamps are flashing, check how fast they flash. Fast 
flashing (about one second) indicates the ink is empty. Slow flashing 
(about three seconds) indicates ink is low. For details on different flashing 
speeds, see “Getting the Ink Level Information” on page 108.
Ink tank is not fully inserted. When the ink tank lamp is unlit, press the   mark on the ink tank clicks 
into place. The ink tank lamp lights red when the ink tank is fully inserted.
Make sure all of the orange tape is peeled off the ink tank as illustrated in 
(A). If any orange parts are left like in (B), remove all of the orange parts.
(A) Correct
An L shaped notch appears on the ink tank.
(B) Incorrect
There remains the orange tape. Peel off the tape completely along the 
perforation.
If ink tank is empty, replace the ink tank.
Incorrect media type When printing directly from a digital camera, on the Operation Panel, 
confirm that the  selected matches the paper loaded.
When printing from a computer, check the following.
On the [Main] tab of the printer driver, ensure that the [Media Type] 
selected matches the paper loaded.
In the [Print] dialog box of the printer driver, select [Quality & Media] from 
the pop-up menu, and then ensure that the [Media Type] selected matches 
the paper loaded.
(B) (A) 
						

							Chapter 12 133Troubleshooting
Print Head nozzles clogged or 
shiftedOpen the Scanning Unit (Printer Cover) and check if all ink tanks lamps 
light red.
Print the nozzle check pattern to check for uneven ink output.
See “Printing the Nozzle Check Pattern” on page 116.
zInk supply is uneven.
See“Print Head Cleaning” on page 118.
See“Print Head Deep Cleaning” on page 119.
zIf straight lines are shifted.
See“Aligning Print Head automatically” on page 120.
Print quality is not set properly. Be sure to set the [Print Quality] setting to [High] in Windows, or [Fine] in 
Macintosh.
1. Open the printer properties dialog box.
2. On the [Main] tab, click [High] for the [Print Quality] setting.
When you cannot choose the [High] setting or when the print quality does 
not improve, select [Custom], click [Set] and then adjust the Quality bar 
for higher print quality.
1. Open the [Print] dialog box.
2. Select [Quality & Media] from the pop-up menu and then click [Detailed 
Setting].
3. Drag the [Print Quality] slide bar to the [Fine] end.
The media is loaded with the wrong 
side facing upwards.Load the media with the correct side facing upwards.
The paper stack exceeds the 
capacity of the Auto Sheet Feeder or 
Cassette.If the paper stack exceeds the paper limit mark, or exceeds the capacity of 
the Auto Sheet Feeder or Cassette, reduce the amount of paper. See 
“Recommended Paper and Requirements” on page 20.
There is some foreign matter in the 
Auto Sheet Feeder or Cassette.Check and remove any foreign matter.
The paper source is not configured 
properly.Make sure that the paper source in which the paper is loaded is correctly 
configured. See “Changing the Paper Source” on page 24.
The Paper Output Tray is closed. Press the Open Button to open the Paper Output Tray.
Inner Cover is open. Close Inner Cover then press [OK] on the machine.
CauseAction 
						

							134Chapter 12Troubleshooting
Unnecessary print jobs are queued./
Computer problemsRestart your computer. It may solve the problem.
Delete an undesired print job, if there is any. Use Canon IJ Status Monitor 
in Windows or Printer Setup Utility (or Print Center) in Macintosh for the 
deletion.
1. Open the printer properties dialog box.
2. Click the [Maintenance] tab and then [View Printer Status].
3. Click [Display Print Queue].
4. Select [Cancel All Documents] in the Printer menu.
NoteIn Windows Me or Windows 98
Click to select an undesired document and select [Purge Print 
Documents] in the [Printer] menu.
In Windows XP or Windows 2000
[Cancel All Documents] may not be selected.
5. When the confirmation message is displayed, click [Yes].
The print job is deleted.
1. Select [Applications] from the [Go] menu.
2. Double-click the [Printer Setup Utility] icon in the [Utilities] folder.
When using Mac OS X v.10.2, double-click the Print Center icon.
3. Double-click the name of your machine displayed under [Name] in the 
[Printer List].
4. Click to select an undesired document and click  .
The print job is deleted.
The machine has been printing 
continuously over a long period.If so, the Print Head will overheat. To protect the Print Head, printing will 
stop temporarily and resume after a period of time. Interrupt printing when 
appropriate, turn OFF the machine, and wait at least 15 minutes.
CautionThe area around the Print Head may become extremely hot. Do not under 
any circumstances touch it.
You are printing high-resolution 
documents such as photographs or 
illustrations.If you are printing high-resolution documents, processing the data will 
take time, and printing will appear to have stopped depending on your 
computer or environment. Wait until data is processed. If you are printing 
a document with a large printing area (with small margins) or are printing 
multiple sets, printing may stop to allow the ink time to dry.
Incorrect page size is selected. Ensure that the page size setting matches the size of the paper loaded in 
the machine:
zCheck the Page Size setting from within your application to ensure that 
it matches the size of the paper loaded.
zCheck [Page Size] on the [Page Setup] tab in the printer properties 
dialog box of the printer driver (Windows) or the [Page Setup] dialog 
box of the printer driver (Macintosh) to ensure that it matches the size 
of the paper loaded.
CauseAction 
						

							Chapter 12 135Troubleshooting
„When Copying
The size of the print data is too large.Check the size of the print data. For Windows XP and Windows 2000, if the 
size of the data is too large, part of it may be lost. When the spool format is 
EMF, follow the procedure below.
1. Open the printer properties dialog box.
2. On the [Page Setup] tab, click [Print Options].
3. Select the [Reduce spool data size] check box, and click [OK].
NoteWhen Reduce spool data size is set, the print quality may be degraded.
Performing automatic duplex 
printingSelect [Use reduced printing] in the printer driver. It may solve the 
problem.
1. Open the printer properties dialog box.
2. Click [Print Area Setup] in the [Page Setup] tab and select [Use reduced 
printing].
1. In the [Print] dialog box, select [Duplex Printing & Margin] from the pop-
up menu.
2. Select [Automatic Duplex Printing], and select [Use reduced printing] in 
Print Area.
CauseAction
The document is not loaded 
correctly.Check that the document is loaded correctly on the Platen Glass. 
See “Loading Documents” on page 19.
The quality (print quality) displayed 
on the LCD is not suitable for the 
document.Set the image quality suitable for the document. 
See “Copying” on page 40.
The document is not loaded with the 
side to be copied face down.When loading the document on the Platen Glass, the side to be copied 
should be face down.
The document or photograph set on 
the Platen Glass was printed from 
your machine.Image quality may be poor if you copy a printed document or photograph. 
Instead, reprint the photograph directly from the digital camera, or the 
document from your computer.
The Platen Glass or FAU Protective 
Sheet is dirty.Clean the Platen Glass or FAU Protective Sheet. 
See “Cleaning the Platen Glass and Document Cover” on page 122.
CauseAction 
						

							136Chapter 12Troubleshooting
Back of Paper is Smudged/Paper Does Not Feed 
Properly/Printed Surface is Scratched
CauseAction
Inside of the machine is dirty. If the inside of the machine is dirty, printed paper may be smudged.
Follow the steps described below to clean the inside of the machine.
1. Press [ON/OFF] to turn on the machine, then remove any paper from the 
Auto Sheet Feeder and Cassette. See “Turning on the Machine” on 
page 18.
2. Place the only one sheet of A4/Letter-size plain paper in landscape, 
horizontally fold it in half.
3. Unfold the paper, and load the paper in the Auto Sheet Feeder with the 
inverted-V edge down.
4. Use [ ] or [ ] to select  from the 
 and press [OK].
5. Use [ ] or [ ] to select  on the Bottom plate cleaning 
confirmation screen and then press [OK].
The paper that is loaded in the machine will feed through the machine 
and be ejected.
If protrusions inside the machine are stained, wipe ink off the 
protrusions using a swab or the like.
ImportantBefore cleaning, be sure to turn off the machine. 
						

							Chapter 12 137Troubleshooting
Paper Feed Roller is dirty. Follow the steps described below to clean the Paper Feed Rollers.
Cleaning the Paper Feed Rollers consumes them, so perform this 
procedure only when necessary.
1. Press [ON/OFF] to turn on the machine, then remove any paper from the 
Auto Sheet Feeder and Cassette. See “Turning on the Machine” on 
page 18.
2. Use [Feed Switch] to select the paper source to clean.
3. Use [ ] or [ ] to select  from the  
and press [OK].
4. Use [ ] or [ ] to select  on the Roller cleaning confirmation 
screen and then press [OK].
The Paper Feed Roller will rotate as it cleans.
5. Repeat steps 3 and through 4 two times.
6. Load three or more sheets of A4/Letter-sized plain paper lengthways in 
the paper source you selected in step 2.
7. Repeat steps 3 and through 4 three times.
The paper that is loaded in the machine will feed through the machine 
and be ejected.
If there are no signs of improvement after performing three times, contact 
the Canon Customer Care Center.
Inappropriate media type is used.
zCheck to see if the paper you are printing on is too thick or curled.
See“Media types you cannot use” on page 22.
zNote that smudging may occur at the top and bottom edges of the 
paper when using Borderless Printing. Ensure that the paper you are 
using is compatible with Borderless Printing. Refer to the Printer Driver 
Guide.
CauseAction 
						

							138Chapter 12Troubleshooting
Thick paper is used. If you set the machine to prevent paper abrasion, the clearance between 
the Print Head and the loaded paper is widened. 
If the printing surface is abraded even with the media type set correctly to 
match the loaded paper, set the machine to prevent paper abrasion.
When copying or printing directly, see “If printing surface abrasion is not 
resolved even after taking the actions above:” on page 139.
When printing from a computer, follow the procedure below.
1. Open the printer properties dialog box.
2. Click the [Maintenance] tab and then [Custom Settings].
ImportantIn Windows XP or Windows 2000
When not logged on as a computer administrator or Administrators, 
you cannot open the [Custom Settings] dialog box.
For further information on how to log on as an administrator, refer to 
your Windows documentation.
3. Select the [Prevent paper abrasion] check box and click [Send].
4. Click [OK] when the confirmation message appears.
1. Open the [Canon IJ Printer Utility] dialog box.
2. Select [Custom Settings] from the pop-up menu.
3. Select [Prevent paper abrasion].
NoteClear the [Prevent paper abrasion] check box once printing is complete.
When [Prevent paper abrasion] is selected in the printer properties dialog 
box (Windows) or selected from [Custom Settings] in the Canon IJ Printer 
Utility dialog box (Macintosh), the setting is also applied under direct 
printing with the digital camera.
Paper is curled. If all four corners or the printing surface of the paper is curled, the paper 
may become dirty or the paper may not feed properly. Use the paper after 
correcting paper curl as follows.
1. Face up the printing surface (A), and cover it with a non-printing regular 
paper to avoid staining or scratching the surface.
2. Roll up the paper in a direction opposite to paper curl as the figure 
below.
3. Check the printing paper if paper is corrected within approximately 2 to 
5 mm / 0.08 to 0.2 in (B).
It is recommended to print the curl-corrected paper one sheet at a time.
CauseAction
(A)
(B)
(A)