Canon printer PIXMA MP800R User Manual

							Chapter 11 119Routine Maintenance
(3)Use [ ] or [ ] to select  and then press [OK].
The machine starts the Print Head cleaning.
3Check the status of the Print Head.
After Print Head cleaning finishes, the nozzle check confirmation screen is displayed. Print 
the nozzle check pattern to verify that the Print Head nozzles are clean. See “Printing the 
Nozzle Check Pattern” on page 116.
„Print Head Deep Cleaning
If print quality does not improve by standard Print Head cleaning, try Print Head deep cleaning, 
which is a more powerful process. Print Head deep cleaning consumes more ink than standard 
print head cleaning, so perform this procedure only when necessary.
1Press [ON/OFF] to turn on the machine.
See “Turning on the Machine” on page 18.
2Perform deep cleaning of the Print Head.
(1)Display the Maintenance screen.
See“Performing Maintenance” on page 115.
(2)Use [ ] or [ ] to select  and then press [OK].
The confirmation screen is displayed.
Important
Do not perform any other operations until the Print Head cleaning finishes. This takes about 
50 seconds.
Note
If you perform cleaning and nozzle check twice and the result does not improve, then perform 
Deep cleaning.
See “Print Head Deep Cleaning” on page 119.
Note
Ensure that the Inner Cover is closed.
(3)
(2) 
						

							120Chapter 11Routine Maintenance
(3)Use [ ] or [ ] to select  and then press [OK].
The machine starts the Print Head deep cleaning.
3Check the status of the Print Head.
(1)Print the nozzle check pattern to verify that the Print Head nozzles are clean. 
See“Printing the Nozzle Check Pattern” on page 116.
When one specific color only does not print, see “Replacing an Ink Tank” on page 108.
(2)If the problem remains, turn off the machine’s power for at least 24 hours, and perform 
deep cleaning of the Print Head again.
(3)If the problem still remains, the Print Head may be damaged. Contact the Canon 
Customer Care Center.
„Aligning Print Head automatically
If the ruled lines are shifted after running the Print Head maintenance, align the Print Head.
There are two ways to align the Print Head, automatic or manual. First, try adjusting the Print 
Head automatically. If the automatic Print Head alignment does not work or if you wish, you can 
adjust the Print Head manually. See “Adjusting the Print Head Manually” on page 130.
1Press [ON/OFF] to turn on the machine.
See “Turning on the Machine” on page 18.
2Execute automatic Print Head alignment.
(1)Display the Maintenance screen.
See“Performing Maintenance” on page 115.
Important
The process takes about 90 seconds to complete, so simply wait until the Alarm Lamp stops 
flashing.
Note
zThe Cassette does not feed paper for aligning the Print Head. Load paper in the Auto 
Sheet Feeder.
zEnsure that the Inner Cover is closed.
(3) 
						

							Chapter 11 121Routine Maintenance
(2)Use [ ] or [ ] to select  and then press [OK].
The confirmation screen is displayed.
(3)Load two sheets of A4- or Letter-sized plain paper in the Auto Sheet Feeder.
(4)Use [ ] or [ ] to select  and then press [OK]. 
A pattern is printed and the Print Head is automatically aligned. It takes about five 
minutes until printing completes.
Cleaning Your Machine
This section describes the necessary cleaning procedures for your machine.
Note
Select  to print the current adjustment values.
Note
zThe pattern is printed in black and blue.
When Automatic Print Head Alignment Cannot Be Executed Correctly
zWhen automatic Print Head alignment cannot be executed correctly, the message “Auto 
head align has failed.” is displayed on the LCD.
See“An Error Message is Displayed on the LCD” on page 127.
Caution
zBe sure to turn OFF the power and disconnect the power cord before cleaning the 
machine.
zDo not use tissue paper, paper towels, or similar materials for cleaning. Paper tissue 
powders or fine threads may remain inside the machine and cause problems such as a 
blocked Print Head and poor printing results. Use a soft cloth to avoid scratching the 
components. 
zNever use volatile liquids such as thinners, benzene, acetone, or any other chemical 
cleaner to clean the machine; these can damage the machine’s components.
(2)
(4) 
						

							122Chapter 11Routine Maintenance
„Cleaning the Platen Glass and Document Cover
Wipe the Platen Glass (A), the FAU Protective Sheet (white area) (B), and the FAU Lamp (C) 
with a clean, soft, lint-free cloth moistened with water. Then wipe with a clean, soft, dry, lint-free 
cloth making sure not to leave any residue, especially on the Platen Glass. If you have trouble 
getting the scanning area clean, wipe with diluted mild detergent (for dish washing).
„Cleaning the Roller (Roller Cleaning)
Clean the paper feed rollers if paper is not fed properly. Cleaning the paper feed rollers will wear 
the rollers, so perform this only when necessary.
1Press [ON/OFF] to turn on the machine, then remove any paper from the Auto 
Sheet Feeder and Cassette.
See “Turning on the Machine” on page 18.
2Use [Feed Switch] to select the paper source to clean.
3Clean the paper feed rollers.
(1)Display the Maintenance screen.
See“Performing Maintenance” on page 115.
(2)Use [ ] or [ ] to select , then press [OK].
The confirmation screen is displayed.
Important
The sheet (B) is easily damaged, so wipe it gently.
Note
Ensure that the Inner Cover is closed.
(A)
(B)
(C)
(2) 
						

							Chapter 11 123Routine Maintenance
(3)Use [ ] or [ ] to select , then press [OK].
The paper feed rollers are cleaned.
4Repeat step 3 twice.
5Load three or more of A4- or Letter-sized paper in the paper source you selected in 
step 2.
6Repeat step 3 three times.
The sheet of paper is automatically fed in and then out of the machine.
If there are no signs of improvement after performing three times, contact the Canon 
Customer Care Center.
„Cleaning the Interior of the Machine (Bottom Plate Cleaning)
This section describes how to clean the interior of the machine. If the interior of the machine 
becomes dirty, paper printed onto by the machine may get dirty, so we recommend performing 
cleaning regularly.
1Press [ON/OFF] to turn on the machine, then remove any paper from the Auto 
Sheet Feeder.
See “Turning on the Machine” on page 18.
2Prepare a single sheet of A4- or Letter-sized plain paper. Fold it in half along the 
long edge. Unfold the paper, then load it in the Auto Sheet Feeder with the open 
side to the front.
Note
Ensure that the Inner Cover is closed.
(3) 
						

							124Chapter 11Routine Maintenance
3Perform bottom plate cleaning.
(1)Display the Maintenance screen.
See“Performing Maintenance” on page 115.
(2)Use [ ] or [ ]to select , then press [OK].
The confirmation screen is displayed.
(3)Use [ ] or [ ] to select , then press [OK].
The sheet of paper is automatically fed in and then out of the machine.
If the printed paper is smudged, clean the inside of the machine again.
If the problem remains after performing cleaning again, the protrusions inside the 
machine may be stained. Clean them up. See “Cleaning the Protrusions inside the 
Machine” on page 124.
„Cleaning the Protrusions inside the Machine
If protrusions inside the machine are stained, wipe ink off the protrusions using a swab or the 
like.
Important
zEven if the Cassette is selected as the paper source, paper will be fed from the Auto Sheet 
Feeder to print the pattern.
zDo not perform any other operation while the bottom plate is being cleaned.
(2)
(3) 
						

							Chapter 12
Chapter 12 125Troubleshooting
Troubleshooting
This section describes troubleshooting tips for problems you may encounter when using the 
machine.
z“An Error Message is Displayed on the LCD” on page 127
z“Cannot See the Display Properly on the LCD/Cannot See the Display on the LCD” on page 130
z“Cannot Scan Films” on page 131
z“Cannot obtain a clean scan, colors scan incorrectly” on page 131
z“Frames are not detected correctly” on page 131
z“Ink Does Not Come Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are 
Misaligned/Cannot Print to End of Job” on page 132
z“When Copying” on page 135
z“Back of Paper is Smudged/Paper Does Not Feed Properly/Printed Surface is Scratched” on 
page 136
z“Paper Curls/Ink Blots” on page 140
z“Paper Jams” on page 140
z“Cannot Print Properly from a Photo Index Sheet” on page 143
z“Cannot Print Properly from the Digital Camera” on page 143
z“Cannot Print Properly through Wireless Communication” on page 146
z“Cannot Install the MP Drivers” on page 147
z“Cannot Connect to the Computer Properly” on page 148
z“Printing Speed is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on page 148
z“When You Connect to a Computer Running Windows XP, the Screen Shows the Warning 
Message “This device can perform faster” or “High-SPEED USB Device Plugged into non-
High-SPEED USB Hub”” on page 149
z“Problems Scanning” on page 149
z“Scanner won’t work” on page 149
z“ScanGear MP won’t start” on page 149
z“Cannot display preview” on page 151
z“Computer stops operating during scanning” on page 151
z“Scan quality is poor (Poor image displayed on the monitor)” on page 151
z“Parts of image missing or surrounded by extra white areas” on page 152
z“Trouble scanning with Multi-Scan or Multi-Crop function” on page 152
z“Slow scanning speed” on page 152
z““There is not enough memory.” message is displayed” on page 152
z“Scanned image not displayed properly” on page 153
Note
This section describes about error messages that are displayed on the LCD or troubleshooting tips 
for the problems of copy direct printing. If you cannot find appropriate tips for your problem, refer to 
the on-screen manuals. 
						

							126Chapter 12Troubleshooting
z“Trouble scanning with MP Navigator” on page 153
z“Image position and size incorrect when scanning from the machine’s operation panel” on 
page 154
z“Trouble scanning over a wireless or wired LAN/“Cannot communicate with scanner.” appears 
on the screen when using over a wireless or wired LAN” on page 154
z“Trouble scanning from the machine’s Operation Panel over a wireless or wired LAN” on 
page 155
z“Cannot Scan Films” on page 156
z“Thumbnail Display does not display correctly after previewing” on page 156
z“Cannot obtain a clean scan, colors scan incorrectly” on page 156
z“Image becomes too dark or too bright when cropping frame is moved, expanded or 
contracted” on page 157
z“Trouble scanning with MP Navigator” on page 157
z“Frames are not detected correctly” on page 157
z“An Error Message Appears on the Screen” on page 158
z“Service Error 5100 is Displayed” on page 158
z“Writing Error/Output Error/Communication Error in USBnnn or MPUSBPRNnn (“n” 
represents a number)” on page 158
z“Writing Error/Output Error in CNBJNPnnnnnn” on page 159
z“When an Error is Displayed Regarding Automatic Duplex Printing” on page 160
z“Error No.: 300 is Displayed” on page 160
z“Error No.: 306 is Displayed” on page 161
z“Error No.: 1700 is Displayed” on page 161
z“Error No.: 1851 is Displayed” on page 161
z“Error No.: 1856 is Displayed” on page 162
z“Error No.: 2001 is Displayed” on page 162 
						

							Chapter 12 127Troubleshooting
z“Error No.: 2500 is Displayed” on page 162
z“For Windows Users” on page 162
If an error occurs when the machine is connected to a computer
When an error occurs in printing such as the printer is out of paper or paper jams, a troubleshooting 
message is displayed automatically. Take the appropriate action described in the message.
The message may vary depending on the version of your Windows operating system.
An Error Message is Displayed on the LCD
An error message is displayed on the LCD, take the corresponding countermeasure described 
below.
MessageAction
There are no photos in memory 
card.zThere are only invalid images on the memory card.
zPhoto data edited/processed on the computer should be printed from 
the computer, not from the camera.
Ink has run out. Replace the ink tank 
and close the cover.
U041The ink has run out (The lamp on the ink tank flashes).
Replace the ink tank, and close the Scanning Unit (Printer Cover).
If printing is in progress and you want to continue printing, press [OK] 
with the ink tank installed. Then printing can continue under the ink out 
condition. Replace the empty ink tank immediately after the printing. The 
machine may be damaged if printing is continued under the ink out 
condition.
NoteIf multiple ink tank lamps are flashing red, check how fast they flash. Fast 
flashing (at about one second interval) indicates the ink is empty. Slow 
flashing (at about three second interval) indicates ink is low. For details on 
different flashing speeds, see “Knowing When to Replace Ink Tank” on 
page 109.
Print head is not installed./The type 
of print head is incorrect.Follow the directions given in the Setup Guide to install the Print Head.
If the Print Head is already installed, remove the Print Head and reinstall it.
If this error still remains, the Print Head may be damaged. Contact the 
Canon Customer Care Center. 
						

							128Chapter 12Troubleshooting
Inner cover is open. Close the inner 
cover and press [OK].If the Inner Cover is open when starting normal printing, close it before 
pressing [OK] on the machine.
Do not open or close the Inner Cover when printing. This may damage the 
machine.
Some ink tanks are not installed in 
place.
U072
More than one ink tank of the 
following color is installed.
U071Possible causes are as follows:
zSome ink tanks are not installed in place.
zMore than one ink tanks of the same color are installed.
Confirm that the ink tanks are installed in the appropriate positions. See 
“Replacing an Ink Tank” on page 108.
The waste ink absorber is almost 
full. Press [OK] to continue but early 
replacement recommended. Ink used for cleaning is absorbed in a waste ink absorber placed in the 
machine. 
Press [OK] to cancel the error so that you can continue printing. Once the 
waste ink absorber becomes completely full, printing cannot be done until 
the waste ink absorber is replaced.
Canon recommends to contact the Canon Customer Care Center as soon 
as possible.You will need to replace a particular part of the machine.
The following ink tank cannot be 
recognized.
U140
U043Possible causes are as follows:
zThe ink tank may not be installed properly (The lamp on the ink tank is 
off). Install the appropriate ink tank.
zThe ink tank may not be compatible with this machine (The lamp on the 
ink tank is off). Install the appropriate ink tank. See “Replacing an Ink 
Tank” on page 108.
The following ink tank cannot be 
recognized.
U150zInk tank errors have occurred (The lamp on the ink tank is off).
Replace the ink tank.
See“Replacing an Ink Tank” on page 108.
zThe ink tank that is not supported by this machine is installed (The 
lamp on the ink tank is off).
Install the appropriate ink tank.
See“Replacing an Ink Tank” on page 108.
The remaining level of the following 
ink cannot be correctly detected.
U130An ink tank that was once empty is installed.
Replace the ink tank.
Printing under the situation may damage the Print Head.
Canon shall not be liable for any machine malfunction or damage caused 
by refilled ink tanks.
If you want to continue printing with the refilled ink tank installed, press 
and hold [Stop/Reset] for at least 5 seconds, and then release it. Using 
refilled ink tanks are memorized.
* This operation will release the function for detecting the remaining ink 
level.
Incompatible device detected.  Disconnect the camera cable, and reconnect it.
Depending on the model or brand of your device, you may have to select a 
print mode compliant with PictBridge before connecting the camera.
You may also have to turn on the camera or select Play mode manually 
after connecting the camera to the machine. Perform necessary 
operations according to the instruction manual supplied with your 
camera.
If the error is still unresolved, there is a possibility that you are using a 
digital camera or digital video camcorder that is not supported by this 
machine. Use a digital camera or digital video camcorder compatible with 
this machine.
MessageAction