Canon printer PIXMA MP800R User Manual

							Chapter 12 139Troubleshooting
Inner Cover is not closed 
completely.Close the Inner Cover completely. Paper does not feed properly if the 
Inner Cover is even slightly open.
The media type is not selected 
correctly in the printer driver.
On the [Main] tab of the printer driver, ensure that the [Media Type] 
selected matches the paper loaded. The print surface is smudged with 
some printing jobs despite being set correctly. Should this occur, on the 
[Maintenance] tab, click [Custom Settings] and place a check in [Prevent 
paper abrasion]. 
In the [Print] dialog box of the printer driver, select [Quality & Media] from 
the pop-up menu, and then ensure that the [Media Type] selected matches 
the paper loaded. Additionally, the print surface may become smudged 
with some printing jobs despite being set correctly. Should this occur, 
click on [Custom Settings] from the Canon IJ Printer Utility pop-up menu 
and place a check in [Prevent paper abrasion].
Paper is loaded incorrectly. Load in the portrait orientation regardless of the print direction of the Auto 
Sheet Feeder or Cassette.
Ensure that paper is loaded correctly. Slide the Paper Guides against the 
paper stack.
The paper stack exceeds the 
capacity of the Auto Sheet Feeder.The paper cannot be fed normally depending on its media type or your 
environment where the temperature and humidity are high or low. In that 
case, reduce the amount of paper to half (approx. 0.2" / 5 mm in height).
Note
If printing surface abrasion is not resolved even after taking the actions above:
Follow the procedure below to specify  to .
The procedure below can also be used when printing directly from a digital camera.
1. Display the Device settings screen. See “Display the Device settings screen.” on 
page 103.
2. Use [ ] or [ ] to select , then press [OK].
3. Use [ ] or [ ] to select , then press [OK].
4. Use [ ] or [ ] to select , then press [OK].
*After finishing printing, use the same procedure to specify  back 
to .
CauseAction 
						

							140Chapter 12Troubleshooting
„Paper Curls/Ink Blots
Paper Jams
CauseAction
Paper being used is too thin. Use Photo Paper Pro or other Canon specialty paper to print images that 
have a high color saturation. See “Media types you cannot use” on 
page 22.
The media type is not selected 
correctly on the Operation Panel.Ensure that the media type selected on the Operation Panel matches that 
of the paper loaded.
CauseAction
Paper jams in the Paper Output Slot/
Auto Sheet Feeder.Remove the paper according to the following procedure.
1. Slowly pull the paper out, either from the Auto Sheet Feeder or from the 
Paper Output Slot, whichever is easier.
zIf the paper tears and a piece remains inside the machine, open the 
Scanning Unit (Printer Cover) and remove it. Be careful not to touch the 
components inside the machine at this time.
After removing all paper, close the Scanning Unit (Printer Cover), turn 
the machine off and turn it back on.
zIf you cannot pull the paper out, turn the machine off and turn it back 
on. The paper will be ejected automatically.
2. Reload the paper into the machine and press [OK].
zIf you have turned off and on the machine in step 1, you will need to 
retry printing, because this operation cancels any print jobs in 
progress.
If you cannot remove the paper or the paper tears inside the machine, or if 
the paper jam error continues after removing the paper, contact the Canon 
Customer Care Center. 
						

							Chapter 12 141Troubleshooting
Paper jams inside the machine 
(Transport Unit).Remove the paper according to the following procedure.
1. Open the Rear Cover.
2. When you can see the jammed paper, slowly pull the paper out.
Be careful not to touch the components inside the machine.
If you cannot pull the paper out, turn the machine off and turn it back 
on. The paper will be ejected automatically.
3. Close the Rear Cover.
4. If you could not extract the paper in step 2, remove the Cassette.
5. Slowly pull the jammed paper out.
6. If any paper is sticking out of the Cassette, reload the paper in the 
Cassette.
7. Insert the Cassette into the machine again, and press [OK] on the 
machine.
If you have turned off and on the machine in step 2, you will need to 
retry printing, because this operation cancels any print jobs in 
progress.
If you cannot remove the paper or if the paper tears inside the machine, or 
if the paper jam error continues after removing the paper, contact the 
Canon Customer Care Center.
CauseAction 
						

							142Chapter 12Troubleshooting
Paper jams inside the machine 
(Duplex Transport Section).Remove the paper according to the following procedure.
1. Remove the Cassette.
If the paper is loaded in the Auto Sheet Feeder, remove the paper from 
the Auto Sheet Feeder.
2. Stand the machine with the left side down.
CautionAlways stand the machine with the left side down when standing the 
machine. Be careful that the right side is not down.
3. Slowly pull the jammed paper out while pulling the green cover toward 
you.
CautionPut back the machine immediately after removing the jammed paper.
4. If any paper is sticking out of the Cassette, reload the paper in the 
Cassette. 
Reload paper in the Auto Sheet Feeder, if necessary.
5. Insert the Cassette into the machine.
6. Press [OK] on the machine.
If you cannot remove the paper or if the paper tears inside the machine, or 
if the paper jam error continues after removing the paper, contact the 
Canon Customer Care Center.
Landscape Credit Card-sized paper 
jams inside the machine.You cannot load Credit Card-sized paper in the landscape orientation.
Remove the paper according to the following procedure.
1. Load Credit Card-sized paper in the Auto Sheet Feeder one sheet at a 
time.
Do not load it in the landscape orientation.
2. Press [ON/OFF] on the machine to turn off the power.
3. Press [ON/OFF] again on the machine to turn on the power.
The paper is fed and the jammed paper is ejected accordingly.
If you cannot remove the jammed paper or the error still persists, contact 
the Canon Customer Care Center.
Landscape 4" x 6" / 101.6 x 152.4 
mm media loaded in the Cassette 
jams inside the machine.Load 4" x 6" / 101.6 x 152.4 mm media in the portrait orientation regardless 
of the print direction.
Remove the paper according to the following procedure.
1. Press [ON/OFF] of the machine to turn off the power.
Open the Rear Cover.
2. Fold a piece of plain A4- or Letter-sized paper in four, push it in until it 
hits the jammed paper, then pull out the paper folded in four.
3. Close the Rear Cover, then press [ON/OFF] of the machine to turn on the 
power.
Wait until the jammed paper is automatically ejected.
If you cannot remove the jammed paper or the error still persists, contact 
the Canon Customer Care Center.
CauseAction 
						

							Chapter 12 143Troubleshooting
Cannot Print Properly from a Photo Index Sheet
Cannot Print Properly from the Digital Camera
The following are the possible errors that may occur when printing directly from a digital still camera 
or digital video camcorder*, and the countermeasures to eliminate them.
* Hereafter, the digital still camera and digital video camcorder are collectively called a digital camera 
or camera.
CauseAction
 
is displayed.zConfirm the orientation and position of the Photo Index Sheet on the 
Platen Glass. See “Printing by Using the Photo Index Sheet” on 
page 61.
zMake sure that the Platen Glass or Photo Index Sheet is not dirty. See 
“Printing by Using the Photo Index Sheet” on page 61.
zMake sure all required circles on the Photo Index Sheet are filled in. If 
the filled circles on the sheet are not marked dark enough, the machine 
may not read the settings.
Note
zPictBridge or Canon Bubble Jet Direct compatible digital cameras can be connected to your 
machine for direct printing.
zThis section describes errors that are indicated on Canon-brand PictBridge- or Bubble Jet Direct 
compatible cameras. The error messages and operations may vary depending on the camera you 
are using. If you are using a non-Canon PictBridge compatible camera and not sure how to clear 
the printer error from the camera, confirm the message displayed on the LCD of the machine and 
clear the error. For clearing an error from the machine, see “An Error Message is Displayed on the 
LCD” on page 127.
zA communication time out occurs if printing takes a long time or if it takes too much time to send 
data. This may stop printing. In such cases, disconnect the cable between the machine and the 
camera, and reconnect the cable between the machine and the camera. Then, turn the camera 
on, if it does not automatically turn on. If the problem is still unresolved, select some other photo 
and check if it can be printed or not.
zSome PictBridge compatible devices may need to be switched to printing mode before connecting 
them to the machine. Also, it may need to be turned on manually or switched to replay mode after 
connected to the machine. Refer to the instruction manuals supplied with your PictBridge 
compatible device and take the necessary steps before connection.
zThe Print Head nozzles may be clogged if printing becomes faint or colors are incorrect. See 
“When Printing Becomes Faint or Colors are Incorrect” on page 114.
zIf the paper is curled or its surface is scratched during printing, make sure that you are using the 
correct type of paper. If this error occurs even when you are using the correct type of paper, see “If
printing surface abrasion is not resolved even after taking the actions above:” on page 139.
zFor the errors indicated on the camera and their solution, also refer to the user’s manual of the 
camera. For other troubles with a digital camera, contact the manufacturer of the camera. 
						

							144Chapter 12Troubleshooting
Error Message On CameraAction
Printer in use/Printer warming up Photos are printed from the computer.
Wait until printing ends. When it is ready, the machine starts printing 
automatically.
No paper/Paper Error
zLoad paper in either the Auto Sheet Feeder or Cassette which you have 
selected with [Feed Switch] on the machine, and select “Continue”
*1 in 
the display on your camera.
zThe camera does not support the page size that is selected on this 
machine. Check the print settings and select the page size that is 
supported by the camera.
zOpen the Paper Output Tray to resume printing. Close the Inner Cover if 
it is open. Select “Stop” in the display on your camera to stop printing.
Paper jam Select “Stop” in the display on your camera to stop printing.
Remove the jammed paper, load new paper, and press [OK] on the machine 
and retry printing.
Printer cover open Close the Scanning Unit (Printer Cover) on the machine.
No print head The Print Head is defective or not installed.
Install a Print Head according to the Setup Guide.
If the Print Head has already been installed, remove the Print Head and 
reinstall it.
If the error still remains, the Print Head may be defective. Contact the 
Canon Customer Care Center.
Waste tank (ink absorber) full This error message indicates that the waste ink absorber is nearly full.
The machine has a built-in waste ink absorber to hold the ink used during 
Print Head cleaning, for example. You can continue printing by selecting 
“Continue”
*1 on the display on your camera.
However, because printing is disabled once the waste ink absorber 
becomes completely full and until the waste ink absorber is replaced, you 
are recommended to contact the Canon Customer Care Center as early as 
possible. You will need to replace a particular part of the machine.
Low ink level Slow flashing (about three seconds in red) of an ink tank lamp indicates 
that ink in this tank is low. Prepare a new ink tank.
Select “Continue”
*1 in the display on your camera to resume printing. 
						

							Chapter 12 145Troubleshooting
*1 To resume printing, you can press [OK] on the machine instead of selecting Continue.
No Ink You can check the machine status according to the way the ink tank lamps 
(red) flash.
Check the status of each lamp and take the appropriate action to clear the 
error. See “Getting the Ink Level Information” on page 108.
When the ink tank lamp is off:
zThe ink tank may not be installed properly. Install the appropriate ink 
tank.
zThe ink tank may not be compatible with this machine.
Install the appropriate ink tank. See “Replacing an Ink Tank” on 
page 108.
When the ink tank lamp flashes fast (about one second):
zThe ink has run out.
Replace the ink tank, and close the Scanning Unit (Printer Cover).
If printing is in progress and you want to continue printing, select 
“Continue”
*1 in the display on your camera with the ink tank installed. 
Then printing can continue under the ink out condition. Replace the 
empty ink tank immediately after the printing. The machine may be 
damaged if printing is continued under the ink out condition.
NoteIf multiple ink tank lamps are flashing, check how fast they flash. Fast 
flashing (about one second) indicates the ink is empty. Slow flashing (about 
three seconds) indicates ink is low. For details on different flashing speeds, 
see“Knowing When to Replace Ink Tank” on page 109.
zSome ink tanks are not installed in place, or more than one ink tanks of 
the same color are installed.
Confirm that the ink tanks are installed in the appropriate positions. See 
“Replacing an Ink Tank” on page 108.
Ink error/No ink The ink tank that was once empty is installed. Replace the ink tank.
Printing under the situation may damage the Print Head. Canon shall not be 
liable for any machine malfunction or damage caused by refilled ink tanks.
If you want to continue printing with the refilled ink tank installed, press and 
hold [Stop/Reset] for at least 5 seconds, and then release it.
Using refilled ink tanks are memorized.
* This operation will release the function for detecting the remaining ink 
level.
Hardware Error/No ink Ink tank errors have occurred. Replace the ink tank.
See“Replacing an Ink Tank” on page 108.
Printer error An error requiring servicing might have occurred.
Disconnect the cable between the machine and the camera, turn off the 
machine, and unplug the power cord of the machine from the power supply. 
After a while, plug the power cord of the machine back in, turn on the 
machine, and then reconnect the camera to the machine. If the same error 
occurs, contact the Canon Customer Care Center.
Error Message On CameraAction 
						

							146Chapter 12Troubleshooting
Cannot Print Properly through Wireless 
Communication
The following are the causes of trouble may occur when printing through infrared communication 
between a mobile phone and the machine. They do not apply to troubles when printing from a 
computer over a wireless LAN.
For the trouble when printing through Bluetooth communication, refer to the Bluetooth User’s Guide.
CauseAction
The installation place, distance, 
and/or angle is improper.When printing through infrared communication, confirm that the infrared 
communication ports on both the machine and the mobile phone are placed 
to face each other at the proper angle and distance, and that there is 
nothing to block the communication between them, and then try printing 
again. The proper distance and angle for communication vary depending 
on the specifications of your mobile phone and on external environment. 
Place the machine within 7.87" / 20 cm from the mobile phone for proper 
communication.
During infrared communication, 
infrared rays were interrupted or 
another infrared communication 
device is operating nearby.If infrared communication between the infrared ports of the machine and 
the mobile phone is interrupted by any obstacle for ten and several 
seconds or longer during printing, the paper on which data is being printed 
is ejected and the machine is reset. Remove the obstacle and retry printing.
If an infrared communication device is operating nearby, interference can 
occur and fail in printing the document to the end. While printing a 
document through infrared communication, do not operate another infrared 
communication device, such as a remote controller of a TV, nearby.
The version of the infrared 
communication port being used is 
not compatible with IrDA.The infrared communication function of the machine is only compatible 
with mobile phones with IrDA compliant infrared communication ports. 
Printing through infrared communication cannot be performed by any other 
types of mobile phones. 
						

							Chapter 12 147Troubleshooting
Cannot Install the MP Drivers
CauseAction
Unable to proceed beyond the 
Printer Connection screenReinstall the MP Drivers.
1. Click [Cancel] on the [Printer Connection] screen.
2. Click [Start Over] on the [Installation Failure] screen.
3. Click [Back] on the screen that appears next.
4. Click [Exit] on the [Welcome] screen, then remove the CD-ROM.
5. Turn the machine and the computer off.
6. Check the cable connection.
7. Restart the computer.
8. Make sure that no other applications (including anti-virus software) are 
running in the background.
9. Carefully follow the procedures described in the Setup Guide and 
reinstall the MP Drivers.
Installation does not start 
automatically when the Setup CD-
ROM is inserted into the drive.
Click [Start], select [My Computer] and then double-click the CD-ROM 
icon.
For non-Windows XP users, open the [My Computer] window and then 
double-click the CD-ROM icon.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed on the desktop, there is a problem 
with the CD-ROM.
Contact the Canon Customer Care Center.
You have a defective Setup CD-ROM. If you have a defective Setup CD-ROM, please contact the Canon 
Customer Care Center.
Click [Start], select [My Computer] and confirm that CD-ROM icon is 
displayed.
Reconfirm that the CD-ROM icon is displayed when you insert the CD-
ROM. 
						

							148Chapter 12Troubleshooting
Cannot Connect to the Computer Properly
„Printing Speed is Slow / USB 2.0 Hi-Speed Connection Does Not Work
The computer has an old version of 
the software installed. (Canon 
MultiPASS is registered as a 
program in the [Start] menu.)Uninstall the old version of the software following the instructions in the 
manual of that version, and reinstall the new version.
Installation procedure not followed 
correctlyFollow the Setup Guide packaged with your machine for proper MP 
Drivers installation.
If the MP Drivers was not installed correctly, uninstall the MP Drivers, and 
restart your computer. Try to reinstall the MP Drivers.
If the installer was forced to be terminated due to an error, restart your 
computer.
Reinstall the MP Drivers.
CauseAction
Your environment is not fully 
compatible with USB 2.0 Hi-Speed.If your environment is not fully compatible with USB 2.0 Hi-Speed, the 
printer will operate at a lower speed provided under USB 1.1. In this case, 
the machine operates properly but printing speed may slow down due to 
communication speed.
Check the following to ensure that your computer environment supports 
USB 2.0 Hi-Speed connection.
zThe USB port on your computer supports USB 2.0 Hi-Speed 
connection.
zBoth the USB cable and USB hub support USB 2.0 Hi-Speed 
connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. You are 
recommended to use the cable no longer than 9.8 feet (3 meters).
zYour computer supports the USB 2.0 Hi-Speed connection.
Obtain the latest version of the USB 2.0 Hi-Speed driver and install it on 
your computer.
zThe USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed driver and install it on 
your computer.
ImportantFor how to confirm the points above, contact the manufacturer of your 
computer, USB cable, or USB hub, as appropriate.
CauseAction