Canon printer MAXIFY MB5120 User Manual
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CannotReceiveaFax,CannotPrintaFax Check1 Is the power turned on?
Connecting Telephone Line Check5 Is a different size of paper from that specified by Pagesize in FAXpaper settings loaded? If a different size of paper from that specified by Pagesize is loaded for printing faxes, the received faxes will not be printed and will be stored in the printer's memory (Memory Reception). Load the same size of paper as that specified by Pagesize, and then tap OK on the touch screen. Check6 Is paper loaded? If paper is not loaded, received faxes will be stored in the printer's memory without being printed (Memory Reception). Load paper, and then tap OK on the touch screen. Check7 Is amount of remaining ink sufficient to print a fax? If the amount of remaining ink is insufficient to print, received faxes will be stored in the printer's memory without being printed (Memory Reception). Replace the ink tank, and then print the faxes in the printer's memory. Document Stored in Printer's Memory Note
If you select Reject for any setting items in Callerrejection in Securitycontrol under FAXsettings , the printer rejects calls for setting item selected Reject. For details on how to set, see Using Caller ID Service to Reject Calls .1173
PrinterDoesNotSwitchAutomaticallybetweenVoiceandFax Calls Check Is receive mode set to FAXonlymode? If FAXonlymode is selected for Receivemodesettings , there will be no automatic switching between voice and fax calls. Set the receive mode to TELprioritymode, DRPD *1, or Networkswitch *2. If the receive mode is TELprioritymode and an answering machine is connected to the printer, check whether a proper message is played back when the answering machine answers. Setting Receive Mode *1 This setting is available only in the US and Canada. *2 This setting may not be available depending on the country or region of purchase. 1174
QualityofReceivedFaxisPoor Check1 Check scan settings of sender's fax device. Ask the sender to adjust the scan settings of the fax device. Check2 Is ECMRX set to OFF? Select ON for ECMRX in Adv.communicationsettings in AdvancedFAXsettings under FAXsettings . If ECMRX is enabled, the sender's fax device resends the fax after correcting errors automatically. FAX settings Check3 Is sender's original document or scanning area of sender's fax device dirty? The image quality of the fax is mainly determined by the sender's fax device. Contact the sender and ask the sender to check whether the scanning area of the fax device is dirty. Check4 Is ECM transmission/reception enabled although line/connection is poor, or is sender's fax device compatible with ECM?
CannotReceiveaColorFax Check Is ECMRX set to OFF? If OFF is select for ECMRX in Adv.communicationsettings in AdvancedFAXsettings under FAXsettings , the printer cannot receive color faxes. The printer will disconnect the telephone line or receive color faxes in black & white according to the setting of the sender's fax device. Set ECMRX to ON . FAX settings 1176
ErrorsOftenOccurWhenYouReceiveaFax Check1 Check telephone line condition or connection. If the telephone line or connection is poor, reducing the reception start speed may correct the error. Reduce the reception start speed on RXstartspeed in Adv.communicationsettings in AdvancedFAX settings under FAXsettings . FAX settings Check2 Is sender's fax device operating normally? Contact the sender and ask the sender to check whether the fax device is operating normally. 1177
CannotSendaFaxClearly Check1 Is document loaded correctly? Remove the document, and then reload it on the platen glass or in the ADF. Loading Originals Check2 Is platen glass and/or inner side of document cover and/or glass of ADF dirty? Clean the platen glass and/or the inner side of the document cover and/or the glass of ADF, and then reload the document. Cleaning the Platen Glass and Document Cover Note
TelephoneProblems CannotDial TelephoneDisconnectsDuringaCall 1179
CannotDial Check1 Is telephone line cable connected correctly? Check that the telephone line cable is connected correctly. Connecting Telephone Line Check2 Is telephone line type of printer or external device set correctly? Check the telephone line type setting and change it as necessary. Setting Telephone Line Type 1180