Canon printer MAXIFY MB5120 User Manual
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ProblemswhilePrinting/ScanningfromSmartphone/Tablet CannotPrint/ScanfromSmartphone/Tablet1102
CannotPrint/ScanfromSmartphone/TabletIf you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Check the cause of your problem according to the connection method. Cannot Communicate with Printer over Wireless LAN Cannot Communicate with Printer while It Is in Direct Connection Note
Make sure the network settings of your smartphone/tablet (e.g. wireless router name, SSID, network key, etc.)are identical with those of the wireless router. To check the settings of your smartphone/tablet, refer to the instruction manual provided with it. If the network settings of your smartphone/tablet are not identical with those of the wireless router, change the network settings of it to match with those of the wireless router. Check5 Make sure printer is not too far away from wireless router. Locate the printer close enough to communicate with the wireless router. Check6 Check for obstructions. Wireless communication between different rooms or floors is generally poor. Move the printer and wireless router as necessary. Check7 Make sure there is no source of radio wave interference nearby. If a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the wireless router as far away from the interference source as possible. CannotCommunicatewithPrinterwhileItIsinDirectConnection If your smartphone/tablet cannot communicate with the printer in the direct connection, check the following. Check1 Make sure printer is turned on. Check2 Is icon displayed on touch screen? If the icon is not displayed, tap the icon on the upper right, and then select Activatedirectconnect. on the ChangeLAN screen. Check3 Check settings of your smartphone/tablet. Make sure your smartphone/tablet can use the wireless LAN. For more on performing setting of the wireless LAN, refer to the instruction manual provided with your smartphone/tablet. Check4 Have you selected printer as destination of your smartphone/tablet? Select the access point name (SSID) of the printer with your smartphone/tablet. Check5 Have you entered proper password specified for direct connection? If the security setting of the direct connection is enabled, you need to enter the password to connect your smartphone/tablet to the printer. 1104
Check6 Make sure printer is not too far away. Locate your smartphone/tablet close enough to communicate with the printer. Check7 Check for obstructions. Wireless communication between different rooms or floors is generally poor. Move the printer as necessary. Check8 Make sure there is no source of radio wave interference nearby. If a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the printer as far away from the interference source as possible. Check9 Make sure 5 devices are already connected. Direct connection does not allow more than 5 devices to be connected. 1105
PrintingProblems PrintingDoesNotStart PaperJams PrintResultsAreUnsatisfactory NoInkComesOut PaperDoesNotFeedProperly/"NoPaper"Error AutomaticDuplexPrintingProblems Copying/PrintingStops CannotPrintUsingAirPrint 1106
PrintingDoesNotStart Check1 Make sure printer is securely plugged in and press ON button to turn it on. The POWER lamp flashes while the printer is initializing. Wait until the POWER lamp stops flashing and remains lit. Note
Changing the Printer Operation Mode (Mac OS) Check5 If printing from a computer, delete unnecessary print jobs.
PaperJams When paper jams, a troubleshooting message appears automatically. Take the appropriate action described in the message.