Canon printer imageCLASS MF3240 User Manual
Have a look at the manual Canon printer imageCLASS MF3240 User Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 1335 Canon manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
11-7 Troubleshooting LCD Messages See the table below when the LCD displays error messages. Common MessageDescriptionAction CHANGE REG’D SIZEWhen the machine prints the reports or lists, the paper size is set to a size other than , , or .Set the paper size to , , or and load paper of the same size. For the TX report or RX report, the machine automatically prints the report(s) which was stored in memory. CHECK PRINTERA problem has occurred in the printer.Reset the machine by opening the front cover and then closing it. If the message persists, unplug the machine from the power supply and contact Canon Customer Care Center. CLOSE COVER FRONT COVERThe front cover is not closed completely.Check the front cover, and make sure that it is completely closed.
11-8 Troubleshooting LOAD CORRECT PAPERThe size of the paper in the paper cassette or multi- purpose feeder is different from that of the paper specified in or of the menu.– Load the correct paper size or change the paper size in or of the menu. For more informa- tion, see “Setting Paper Size and Type,” on p. 3-7. – If you are trying to print a report or list, set the paper size to , , or then load paper of the same size. Then reset the machine by opening the front cover and then closing it. LOAD PAPERNo paper is loaded in the paper cassette or multi- purpose feeder, or not inserted correctly.Load paper in the paper cassette or multi-purpose feeder. (See “Loading Paper,” on p. 3-4.) Make sure the paper stack in the paper cassette does not exceed the capacity of the paper cassette. Load paper in the multi- purpose feeder one by one. If you load paper while making copies, do not load a different paper size. On the second line in the LCD the message or and the paper size may appear. In this case, load the corresponding paper in the paper cassette or multi-purpose feeder. MessageDescriptionAction
11-9 Troubleshooting LOST IMAGEThe data in memory was lost when the machine was turned on.The error is automatically released after two seconds, and the machine automatically prints out the lost report that shows the records still existing in the activity report. MEMORY FULL– The number of the scanned document that can be stored in memory reached the maximum. – The machine’s memory is full of scanned documents when you use the sort copy function.Divide the document and copy each part separately. OUT OF TONER CHANGE TONER– The toner cartridge is almost empty. – If is set to in the of the menu, the Fax printing and printing reports are interrupted when the appears. – Replace with a new toner cartridge. – If you want to continue printing without replacing the toner cartridge, set to in the of the menu. However, the toner cartridge is almost empty, so you should replace the toner cartridge with a new one. OUTPUT TRAY FULLThe output tray is full of paper.Remove the printouts from the output tray. MessageDescriptionAction
11-10 Troubleshooting PAPER JAMPaper jams have occurred in the machine.Clear the paper jam (See “Clearing Paper Jams,” on p. 11-1) and reload paper in the paper cassette or multi- purpose feeder. Then reset the machine by opening the front cover and then closing it. PLEASE WAITThis message appears when the power cord is plugged in or when the machine is not ready for printing.Wait until the message disappears. REMOVE MP PAPERPaper is loaded in the multi- purpose feeder.Remove the paper from the multi-purpose feeder. The machine will not print faxes, reports, or lists when paper is loaded in the multi- purpose feeder. They will be stored in memory. SYSTEM ERROR EXXXA system error has occurred. will be a three-digit code that indicates a particular type of error.Unplug the machine. Wait for at least five seconds, and reconnect the power cord. If the message persists, contact Canon Customer Care Center. TONER IS NOT SET INSERT THE TONERA toner cartridge is not installed or not installed correctly.Install the toner cartridge correctly. (See “Replacing the Toner Cartridge,” on p. 10-5.) WRONG NUMBER ENTRYAn invalid number was entered in the of the menu.Enter a correct date or time. MessageDescriptionAction
11-11 Troubleshooting Facsimile MessageDescriptionAction ALREADY REGISTEREDThe same recipient was entered twice.Select a different recipient. CANNOT REGIST MORE– Maximum number of recipients (124) were entered for broadcasting. – Maximum number of recipients (50) were regis- tered for group dialing.– Resend the document to other recipients if neces- sary. – Register a different one- touch speed dialing key for group dialing. HANG UP PHONEExternal telephone is off the hook.Hang up the phone. LINE IS BUSYThe telephone line is busy or there was no answer.Check if the recipient’s number is correct or the telephone cable is properly connected.
11-12 Troubleshooting MEMORY FULL– The memory becomes full during sending, or receiv- ing the fax. – The number of fax jobs that can be stored in memory reached the max- imum.– When sending the docu- ment, divide it into a few parts or select a lower fax resolution. If you need more space, wait for the machine to send any remaining faxes. – The machine memory can store up to 256 fax jobs including sending and receiving jobs. (Based on the condition that the other party sends the fax by the imageCLASS MF3200 Series with ITU-T Stan- dard Chart No.1, stan- dard mode.) Wait for the machine to send any faxes in memory. Also print or delete any documents in memory. NOT AVAILABLEYou pressed the one-touch speed dialing key that has already been registered, when you specify a one- touch speed dialing key as the group dial.Check the information registered under the one- touch speed dialing before using. MessageDescriptionAction
11-13 Troubleshooting NOT REGISTEREDNo recipient is registered in the selected speed dialing key or code.Select a registered key or code. For more information, “Registering One-Touch Speed Dialing,” on p. 4-7 or “Registering Coded Dialing,” on p. 4-14. RECEIVED IN MEMORYThe machine received the fax in memory because paper or toner ran out, paper jams occurred, or incorrect paper size was loaded.Load correct paper size in the paper cassette, replace the toner cartridge, or clear the paper jams. For more information, see the following: – “Loading Documents,” on p. 2-3. – “Replacing the Toner Cartridge with a New One,” on p. 10-6. – “Clearing Paper Jams,” on p. 11-1. REGISTERING KEY CANNOT REGISTERThe selected one-touch speed dialing key is already used as the group dialing key it is being assigned to.Select a different one-touch speed dialing key. MessageDescriptionAction
11-14 Troubleshooting Printer MessageDescriptionAction PRINTER DATA ERROR CHECK PRINTERThe data from the PC was not printed.Check if the software is installed properly or if the printer cable is properly connected. PRINTINGThe printer is processing a print job. No action required. Wait for printing to finish.
11-15 Troubleshooting Error Codes An error code is a four-digit code displayed on the LCD or in the bottom row of a TX Result Report or an RX Result Report when an error occurs. For details on TX Result Report and RX Result Report, see Chapter 4, “Reports and Lists,” in the Advanced Guide. See the table below for individual error codes. Error CodeDescriptionAction 0001The sender may not be using a G3 fax machine.Make sure the sender’s machine is compatible with your machine. 0070Reception was manually canceled on the machine.Ask the sender to resend the document if necessary. 0071The machine’s memory is full. Print, send, or delete any documents stored in memory. 0080The recipient’s machine did not respond within 35 seconds.Resend the document. Ask the other party to check their machine. If you are making an overseas call, add a pause to the number. 008DThe recipient’s machine has run out of paper.Ask the recipient to make sure that paper is loaded in their machine. 00A0Transmission was manually canceled on the machine.Resend the document if necessary. 00A1There is a document jam. Clear the document jam. 00FFAll redialing attempts have failed. Check if the recipient’s number is correct or the telephone cable is properly connected, and try again. JOB NO. TYPE NO. DESTINATION TEL/ID DATE TIME PAGE DURATION MODE RESULT 0001 TX 001 WEST-1 5555555504/10 16:00 002 00h01min21s ECM NG 00A0:TX CANCEL Ex. Error Code
11-16 Troubleshooting If You Cannot Solve a Problem If you cannot solve the problem after having referred to the information in this chapter, contact Canon Customer Care Center at 1-800-828-4040 between the hours of 8:00 A.M. to 8:00 P.M. EST Monday through Friday and 10:00 A.M. to 8:00 P.M. on Saturday. Please have the following information ready when you contact Canon: – Product name (imageCLASS MF3240/MF3241) – Serial number (On the label located at the back of the machine) – Place of purchase – Nature of problem – Steps you have taken to solve the problem and the results CAUTION If the machine makes strange noises, emits smoke or odd odor, unplug it immediately and contact Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself. NOTE Attempting to repair the machine yourself may void the limited warranty.