Canon printer imageCLASS MF3240 User Manual

							11-7
Troubleshooting
LCD Messages
See the table below when the LCD displays error messages.
Common
MessageDescriptionAction
CHANGE REG’D SIZEWhen the machine prints the 
reports or lists, the paper 
size is set to a size other 
than , , or 
.Set the paper size to , 
, or  and load 
paper of the same size. For 
the TX report or RX report, 
the machine automatically 
prints the report(s) which 
was stored in memory.
CHECK PRINTERA problem has occurred in 
the printer.Reset the machine by 
opening the front cover and 
then closing it. If the 
message persists, unplug 
the machine from the power 
supply and contact Canon 
Customer Care Center. 
CLOSE COVER
FRONT COVERThe front cover is not closed 
completely.Check the front cover, and 
make sure that it is 
completely closed. 
						

							11-8
Troubleshooting
LOAD CORRECT PAPERThe size of the paper in the 
paper cassette or multi-
purpose feeder is different 
from that of the paper 
specified in  
or  of the 
 menu.– Load the correct paper 
size or change the paper 
size in  or 
 of the 
 
menu. For more informa-
tion, see “Setting Paper 
Size and Type,” on p. 3-7.
– If you are trying to print a 
report or list, set the paper 
size to , , or 
 then load paper of 
the same size. 
Then reset the machine by 
opening the front cover and 
then closing it.
LOAD PAPERNo paper is loaded in the 
paper cassette or multi-
purpose feeder, or not 
inserted correctly.Load paper in the paper 
cassette or multi-purpose 
feeder. (See “Loading 
Paper,” on p. 3-4.) Make sure 
the paper stack in the paper 
cassette does not exceed 
the capacity of the paper 
cassette.
Load paper in the multi-
purpose feeder one by one.
If you load paper while 
making copies, do not load a 
different paper size.
On the second line in the 
LCD the message 
 or  and the paper size 
may appear. In this case, 
load the corresponding 
paper in the paper cassette 
or multi-purpose feeder.
MessageDescriptionAction 
						

							11-9
Troubleshooting
LOST IMAGEThe data in memory was lost 
when the machine was 
turned on.The error is automatically 
released after two seconds, 
and the machine 
automatically prints out the 
lost report that shows the 
records still existing in the 
activity report.
MEMORY FULL– The number of the 
scanned document that 
can be stored in memory 
reached the maximum.
– The machine’s memory is 
full of scanned documents 
when you use the sort 
copy function.Divide the document and 
copy each part separately.
OUT OF TONER
CHANGE TONER– The toner cartridge is 
almost empty.
– If  is 
set to  in the  of the  menu, the 
Fax printing and printing 
reports are interrupted 
when the  appears. – Replace with a new toner 
cartridge.
– If you want to continue 
printing without replacing 
the toner cartridge, set 
 to 
 in the  of the  menu. However, 
the toner cartridge is 
almost empty, so you 
should replace the toner 
cartridge with a new one.
OUTPUT TRAY FULLThe output tray is full of 
paper.Remove the printouts from 
the output tray.
MessageDescriptionAction 
						

							11-10
Troubleshooting
PAPER JAMPaper jams have occurred in 
the machine.Clear the paper jam (See 
“Clearing Paper Jams,” on 
p. 11-1) and reload paper in 
the paper cassette or multi-
purpose feeder. Then reset 
the machine by opening the 
front cover and then closing 
it.
PLEASE WAITThis message appears when 
the power cord is plugged in 
or when the machine is not 
ready for printing.Wait until the message 
disappears.
REMOVE MP PAPERPaper is loaded in the multi-
purpose feeder.Remove the paper from the 
multi-purpose feeder. The 
machine will not print faxes, 
reports, or lists when paper 
is loaded in the multi-
purpose feeder. They will be 
stored in memory.
SYSTEM ERROR
EXXXA system error has occurred. 
 will be a three-digit 
code that indicates a 
particular type of error.Unplug the machine. Wait for 
at least five seconds, and 
reconnect the power cord. If 
the message persists, 
contact Canon Customer 
Care Center.
TONER IS NOT SET
INSERT THE TONERA toner cartridge is not 
installed or not installed 
correctly.Install the toner cartridge 
correctly. (See “Replacing 
the Toner Cartridge,” on 
p. 10-5.)
WRONG NUMBER ENTRYAn invalid number was 
entered in the  of the  menu.Enter a correct date or time.
MessageDescriptionAction 
						

							11-11
Troubleshooting
Facsimile
MessageDescriptionAction
ALREADY REGISTEREDThe same recipient was 
entered twice.Select a different recipient.
CANNOT REGIST MORE– Maximum number of 
recipients (124) were 
entered for broadcasting.
– Maximum number of 
recipients (50) were regis-
tered for group dialing.– Resend the document to 
other recipients if neces-
sary.
– Register a different one-
touch speed dialing key 
for group dialing.
HANG UP PHONEExternal telephone is off the 
hook.Hang up the phone.
LINE IS BUSYThe telephone line is busy or 
there was no answer.Check if the recipient’s 
number is correct or the 
telephone cable is properly 
connected. 
						

							11-12
Troubleshooting
MEMORY FULL– The memory becomes full 
during sending, or receiv-
ing the fax.
– The number of fax jobs 
that can be stored in 
memory reached the max-
imum.– When sending the docu-
ment, divide it into a few 
parts or select a lower fax 
resolution. 
If you need more space, 
wait for the machine to 
send any remaining faxes.
– The machine memory can 
store up to 256 fax jobs 
including sending and 
receiving jobs. 
(Based on the condition 
that the other party sends 
the fax by the 
imageCLASS MF3200 
Series with ITU-T Stan-
dard Chart No.1, stan-
dard mode.)
Wait for the machine to 
send any faxes in 
memory. Also print or 
delete any documents in 
memory.
NOT AVAILABLEYou pressed the one-touch 
speed dialing key that has 
already been registered, 
when you specify a one-
touch speed dialing key as 
the group dial.Check the information 
registered under the one-
touch speed dialing before 
using.
MessageDescriptionAction 
						

							11-13
Troubleshooting
NOT REGISTEREDNo recipient is registered in 
the selected speed dialing 
key or code.Select a registered key or 
code. For more information, 
“Registering One-Touch 
Speed Dialing,” on p. 4-7 or 
“Registering Coded Dialing,” 
on p. 4-14. 
RECEIVED IN MEMORYThe machine received the 
fax in memory because 
paper or toner ran out, paper 
jams occurred, or incorrect 
paper size was loaded.Load correct paper size in 
the paper cassette, replace 
the toner cartridge, or clear 
the paper jams. For more 
information, see the 
following:
– “Loading Documents,” on 
p. 2-3.
– “Replacing the Toner 
Cartridge with a New 
One,” on p. 10-6.
– “Clearing Paper Jams,” on 
p. 11-1.
REGISTERING KEY 
CANNOT REGISTERThe selected one-touch 
speed dialing key is already 
used as the group dialing 
key it is being assigned to.Select a different one-touch 
speed dialing key.
MessageDescriptionAction 
						

							11-14
Troubleshooting
Printer
MessageDescriptionAction
PRINTER DATA ERROR
CHECK PRINTERThe data from the PC was 
not printed.Check if the software is 
installed properly or if the 
printer cable is properly 
connected.
PRINTINGThe printer is processing a 
print job. No action required. Wait for 
printing to finish. 
						

							11-15
Troubleshooting
Error Codes
An error code is a four-digit code displayed on the LCD or in the bottom row of a 
TX Result Report or an RX Result Report when an error occurs.
For details on TX Result Report and RX Result Report, see Chapter 4, “Reports and 
Lists,” in the Advanced Guide.
See the table below for individual error codes.
Error CodeDescriptionAction
0001The sender may not be using a G3 
fax machine.Make sure the sender’s machine is 
compatible with your machine.
0070Reception was manually canceled 
on the machine.Ask the sender to resend the 
document if necessary.
0071The machine’s memory is full. Print, send, or delete any 
documents stored in memory.
0080The recipient’s machine did not 
respond within 35 seconds.Resend the document. Ask the other 
party to check their machine. If you 
are making an overseas call, add a 
pause to the number.
008DThe recipient’s machine has run out 
of paper.Ask the recipient to make sure that 
paper is loaded in their machine.
00A0Transmission was manually 
canceled on the machine.Resend the document if necessary.
00A1There is a document jam. Clear the document jam.
00FFAll redialing attempts have failed. Check if the recipient’s number is 
correct or the telephone cable is 
properly connected, and try again.
JOB NO. TYPE NO. DESTINATION TEL/ID DATE TIME PAGE DURATION MODE RESULT
0001 TX 001 WEST-1
5555555504/10 16:00 002 00h01min21s ECM NG
00A0:TX CANCEL
Ex.
Error Code 
						

							11-16
Troubleshooting
If You Cannot Solve a Problem
If you cannot solve the problem after having referred to the information in this 
chapter, contact Canon Customer Care Center at 1-800-828-4040 between the 
hours of 8:00 A.M. to 8:00 P.M. EST Monday through Friday and 10:00 A.M. to 
8:00 P.M. on Saturday.
Please have the following information ready when you contact Canon:
– Product name (imageCLASS MF3240/MF3241)
– Serial number (On the label located at the back of the machine)
– Place of purchase
– Nature of problem
– Steps you have taken to solve the problem and the results
CAUTION
If the machine makes strange noises, emits smoke or odd odor, unplug it immediately and contact Canon 
Customer Care Center. Do not attempt to disassemble or repair the machine yourself.
NOTE
Attempting to repair the machine yourself may void the limited warranty.