Canon Pixma Mp530 User Guide

Chapter 9 129Troubleshooting
Paper jams inside the machine 
(Duplex Transport Section).Remove the paper according to the following procedure.
1. Remove the Cassette.
If the paper is loaded in the Auto Sheet Feeder, remove the paper from 
the Auto Sheet Feeder.
2. Stand the machine with the left side down.
CautionAlways stand the machine with the left side down when standing the 
machine. Be careful that the right side is not down.
3. Slowly pull the jammed paper out while pulling the green cover toward...

130Chapter 9Troubleshooting
Document Jams
Landscape 101.6 x 152.4 mm / 4 x 
6 media loaded in the Cassette 
jams inside the machine.Load 101.6 x 152.4 mm / 4 x 6 media in the portrait orientation regardless 
of the print direction.
Remove the paper according to the following procedure.
1. Press [ON/OFF] of the machine to turn off the power.
Open the Rear Cover.
2. Fold a piece of plain A4- or Letter-sized paper in four, push it in until it 
hits the jammed paper, then pull out the paper folded in four....

Chapter 9 131Troubleshooting
Document jams in the ADF 
(Document Tray).4. Raise the paper release lever (A) then remove the jammed page from 
under the roller to the Feeder Cover side.
5. Pull out the jammed document from the ADF.
If the document cannot be pulled out with ease, follow the procedure fro\
m 
step 2 under 
“Document jams in the ADF (inner side).” on page 132 .
CauseAction
(A)
 

132Chapter 9Troubleshooting
6. Lower the paper release lever (A) then close the Feeder Cover.
zIf documents remain in the ADF after pressing [Stop/Reset] during 
scanning, press [OK]. The remaining document is automatically fed 
out.
z When rescanning the document after clearing the error, rescan it from 
the first page.
If you cannot remove the document or the document tears inside the 
machine, or if the document jam error continues after removing the 
document, contact the Canon Customer Care...

Chapter 9 133Troubleshooting
Cannot Print Properly from the Digital Camera
The following are the possible errors that may occur when printing directly from a digital still camera 
or digital video camcorder*, and the c ountermeasures to eliminate them.
* Hereafter, the digital still camera and digital vide o camcorder are collectively called a digital camera 
or camera.
Document Jams in the ADF 
(Document Output Slot). If the document is jammed in the Document Output Slot, pull it out.
z
When rescanning...

134Chapter 9Troubleshooting
No paper/Paper Error
zLoad paper in either the Auto Sheet Feeder or Cassette which you have 
selected with the [Feed Switch] on the machine, and select Continue* 
in the display on your camera. 
z The camera does not support the page size that is selected on this 
machine. Check the print settings and select the page size that is 
supported by the camera.
z Open the Paper Output Tray to resume printing. Close the Inner Cover if 
it is open. Select Stop in the display on your...

Chapter 9 135Troubleshooting
* To resume printing, you can press [OK] on the machine instead of selecting Continue.
Cannot Install the MP Drivers
No Ink You can check the machine status according to the way the ink lamps (red) 
flash.
Check the status of each lamp and take the appropriate action to clear the 
error. See “Getting the Ink Level Information” on page 98 .
When the ink lamp is off:
z The ink tank may not be installed properly. 
Install the appropriate ink tank.
z The ink tank may not be...

136Chapter 9Troubleshooting
CauseAction
Unable to proceed beyond the 
Printer Connection screenReinstall the MP Drivers.
1. Click [Cancel] on the [Printer Connection] screen.
2. Click [Start Over] on the [Installation Failure] screen.
3. Click [Back] on the screen that appears next.
4. Click [Exit] on the [Welcome] screen, then remove the CD-ROM.
5. Turn the machine and the computer off.
6. Check the cable connection.
7. Restart the computer.
8. Make sure that no other applications (including anti-virus...

Chapter 9 137Troubleshooting
Cannot Connect to Computer Properly
„Printing Speed is Slow/USB 2.0  Hi-Speed Connection Does Not Work
„When You Connect to a Computer Running Windows XP, the Screen 
Shows the Warning Message “This device can perform faster” or “High-
SPEED USB Device Plugged in to non-High-SPEED USB Hub”
Installation procedure not followed 
correctly Follow the 
Easy Setup Instructions  packaged with your machine for 
proper MP Drivers installation.
If the MP Drivers was not installed...

138Chapter 9Troubleshooting
Problems Receiving Faxes
„ Cannot Receive a Fax/Cannot Print a Fax
* LGL may not be available dependi ng on the country of purchase.
CauseAction
The machine is not on.
zYou cannot receive faxes if the power is turned off. Press [ON/OFF] to 
turn the power on. See  “Turning the Machine ON and OFF” on page 18 .
z After a power failure or disconnecting of the power cord, press [ON/
OFF] to turn the power ON.
The machines memory is full. Either print or delete documents in memory...