Canon Pixma Mp530 User Guide

Chapter 9 139Troubleshooting
„ Cannot Receive Faxes Automatically
*1 This setting is only available in US and Canada.*2 This setting is not availabl e in some countries and regions.
„ Machine Does Not Switch Automatically between Voice and Fax Calls
*1 This setting is only available in US and Canada.*2 This setting is not availabl e in some countries and regions.
„ Quality of Received Fax is Poor
„  Repeated Errors Occur When You Receive a Fax
CauseAction
The receive mode displayed on the 
bottom left...

140Chapter 9Troubleshooting
Problems Sending Faxes
„ Cannot Send a Fax
„  Cannot Send a Fax Clearly
CauseAction
The machine is not on.
zYou cannot send faxes if the power is turned off. 
z Press [ON/OFF] to turn the power on. See  “Turning the Machine ON and 
OFF” on page 18 .
z After a power failure or disconnecting of the power cord, press [ON/
OFF] to turn the power ON.
The In Use/Memory Lamp is 
flashing. Another document is being sent from memory. 
Wait until the machine finishes sending it.
The...

Chapter 9 141Troubleshooting
„ Repeated Errors Occur When You Send a Fax
Telephone Problems
„ Cannot Dial
„  Telephone Disconnects During a Call
Problems Scanning
„Scanner Wont Work
„ ScanGear MP Wont Start
The document is not loaded with the 
side to be scanned face down.  When loading the document on the Platen Glass, the side to be scanned 
should be face down. When loading in the ADF, the side to be scanned 
should be face up.
You are scanning thick (max. 10 mm 
/ 0.39) or curled documents. Press on...

142Chapter 9Troubleshooting
Scanner is not selected in the 
application software.In the application software, select this machine in [Select Source] or 
[Import] under the [File] menu.
Example: Presto! PageManager
Display may differ depending on your operating system.
If you are using an older application software, the menu item may be 
named [Select TWAIN-compliant device] instead of [Select Source].
The Feature of the application 
software does not support TWAIN.Start ScanGear MP from within a TWAIN...

Chapter 9 143Troubleshooting
„Computer Stops Operating During Scanning
„ Scan Quality is  Poor (Poor Image Displayed on the Monitor)
CauseAction
Output Resolution set too high. Reboot the computer, lower the Output Resolution and rescan.
The hard disk does not have enough 
available space. z
Reset and reboot the computer, delete unnecessary files and 
application softwares, and rescan. 
z Open ScanGear MP from within the application software, click the 
[Preferences] button in the Advanced Mode, and...

144Chapter 9Troubleshooting
„Parts of Image Missing or Surrounded by Extra White Areas
„ Trouble Scanning with Multi-Scan or Multi-Crop Function
„ Slow Scanning Speed
„There is not enough memory. Message is Displayed
CauseAction
Scan area was specified larger than 
the original. Specify the scan area appropriately.
If you click the Auto crop button of the ScanGear MP, the scan area is 
adjusted automatically to match the size of the original. When scanning an 
original surrounded by white borders such...

Chapter 9 145Troubleshooting
„Scanned Image not Displayed Properly
„ Trouble scanning with MP Navigator
„ Image position and size incorrect when scanning from the machines 
operation panel
„ Scanned image is slanted although document is set properly
„ Scanned image is rotated although document is set properly
CauseAction
Scanned image prints out enlarged 
(reduced). Set the printing size in the application software.
Scanned image enlarged (reduced) 
on the computer monitor. z
Change the display setting...

146Chapter 9Troubleshooting
An Error Message Appears on the Screen
„Service Error 5100 is Displayed
„Writing Error/Output E rror/Communication Error
CauseAction
Movement of the Print Head Holder 
is blocked. Clear the paper jam or foreign object that is preventing the Print Head 
Holder from moving, cancel printing from your computer, then turn off the 
machine and turn it back on again.
CauseAction
Machine is not ready. Ensure that the lamp on the Operation Panel lights.
If the lamp on the Operation...

Chapter 9 147Troubleshooting
„When an Error is Displayed Rega rding Automatic Duplex Printing
„Error No.: 300 is Displayed
MP Drivers is not installed properly. Uninstall then reinstall the MP Drivers.
1. Click [Start], and select [All Programs] (or [Programs]), the name of your 
machine, and [Uninstall].
2. Follow the on-screen instructions to uninstall the driver.
3. Follow the procedures described in the  Easy Setup Instructions and 
reinstall the MP Drivers.
CauseAction
The correct media size is not...

148Chapter 9Troubleshooting
„Error No.: 1700 is Displayed
„Error No.: 1851 is Displayed
„Error No.: 1856 is Displayed
The name of the machine being used 
is not selected in the [Printer] pull-
down menu of the [Print] dialog box. Select [MP530] from the [Printer] pull-down menu in the [Print] dialog box 
of the printer driver.
If [MP530] is not displayed in the printer list, follow the procedure below to 
confirm the settings.
1. Select [Print & Fax Preferences] from the [Printer] pop-up menu.
2. Check...