Canon Pixma Mg2924 User Guide

							Troubleshooting Canon Inkjet Cloud Printing Center
If an app cannot be installed
If the registered app is not in the Apps list
If the information is not updated when you press the Update button
If you do not receive the registration e-mail
Printing starts on its own even if you do not do anything
If you are unable to log in correctly even after entering the correct password in iOS or Mac
If an app cannot be installed Check the country or region where the printer was purchased.
If the printer is taken outside the country or region where it was purchased, apps cannot be installed.
If the registered app is not in the Apps list Check the display language of Canon Inkjet Cloud Printing Center.
If the display language is switched to a language that does not support an app, the app will not be
displayed in the apps list but will continue to be registered. If you switch back to the target language of the app, it will be displayed in the apps list and you will be
able to start, register, or unregister the app.
If the information is not updated when you press the Update button Because the Properties screen requires network connection with this product, the information may not bereflected immediately. Please wait awhile, and then try updating the information again.
If the information is still not updated, then check that the product is connected to the Internet.
If you do not receive the registration e-mail You may have entered a different e-mail address during the user registration of Canon Inkjet CloudPrinting Center.
Remote UI startup  -> IJ Cloud Printing Center setup  -> Delete from this service  to delete the service
registration.
After resetting the printer, repeat the user registration of Canon Inkjet Cloud Printing Center from the
beginning.
Printing starts on its own even if you do not do anything
A third party may be able to illegally use the Canon Inkjet Cloud Printing Center services.
Remote UI startup  -> IJ Cloud Printing Center setup  -> Delete from this service  to delete the service
registration.
After resetting the printer, repeat the user registration of Canon Inkjet Cloud Printing Center from the
beginning.
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							If you are unable to log in correctly even after entering the correctpassword in iOS or Mac
If you are using iOS or Mac, and the password contains the ¥ symbol, enter a backslash instead. For
instructions on entering a backslash, see the OS help.
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							Printing with Google Cloud PrintThe printer is compatible with Google Cloud Print™ (Google Cloud Print is a service provided by GoogleInc.).
By using Google Cloud Print, you can print from anywhere with applications or services supporting Google
Cloud Print.1.
Preparations for Printing with Google Cloud Print
2.
Printing from Computer or Smartphone with Google Cloud Print
Important
•
LAN connection with the printer and Internet connection are required to register the printer and to print
with Google Cloud Print. Internet connection fees apply.
•
This function may not be available depending on the country or region you live in.
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							Preparations for Printing with Google Cloud PrintTo print with Google Cloud Print, you need to get Google account and register the printer with Google Cloud
Print in advance.
Getting Google Account
If you already have Google account, register the printer.
Registering the Printer with Google Cloud Print
Getting Google Account
First, get your Google account in order to register the printer with Google Cloud Print. Access to Google Cloud Print with the web browser on the computer or the mobile device, then register
the required information.
* The screen above may change without prior notice.
Registering the Printer with Google Cloud Print Register the printer with Google Cloud Print.
The authentication procedure using the web browser on the computer or the mobile device is required in the process of registering. Because the authentication URL is printed from printer when the authentication
process is performed, prepare A4 or Letter-sized plain paper.
Important
•
LAN connection with the printer and Internet connection are required to register the printer and to
print with Google Cloud Print. Internet connection fees apply.
•
If the printer's owner changes, delete the printer from Google Cloud Print .
1.
Make sure that the printer is turned on
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							2.Remote UI startup3.
Select Google Cloud Print setup  -> Register with Google Cloud Print
Note
•
If you have already registered the printer with Google Cloud Print, the confirmation message to
re-register the printer is displayed.
4.
When the confirmation screen to register the printer is displayed, select  Yes
5.
In the print setup for Google Cloud Print, select the display language, and then select
Authentication .
6.
When the registration completion message appears, select OK.
Deleting the Printer from Google Cloud Print If the printer's owner changes or if you want to re-register the printer, delete the printer from Google Cloud
Print by following the steps below.
1.
Make sure that the printer is turned on
2.
Remote UI startup
3.
Select  Google Cloud Print setup  -> Delete from Google Cloud Print .
4.
When the confirmation screen to delete the printer is displayed, select  Yes.
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							Printing from Computer or Smartphone with Google Cloud PrintWhen you send print data with Google Cloud Print, the printer receives the print data and prints it
automatically if the printer is turned on.
When printing from a smartphone, tablet, computer, or other external device by using Google Cloud Print, load paper into the printer in advance.1.
Make sure that the printer is turned on
Note
•
If you want to send the print data from an outside location, turn on the printer in advance.
2.
Send print data from your smartphone, tablet, or computer
The figure below is an example of when printing from the web browser corresponding with Google Cloud
Print. The screen differs depending on the applications or services supporting Google Cloud Print.
When the preparation for printing with Google Cloud Print is complete and when the printer is turned on, the printer receives the print data and prints it automatically.
Note
•
Depending on the communication status, it may take a while to print the print data or the printer may not
receive the print data.
•
While printing with Google Cloud Print, the printing may be canceled depending on the printer's status,
such as when the printer is being operated or an error has occurred. To resume printing, check the
printer's status, then print with Google Cloud Print again.
•
For print settings:
•
If you select the media type other than plain paper or if you select the paper size other than A4/ Letter/B5/A5-size, the print data is printed in single-sided even when you select the duplex print
setting. (* The paper size differs depending on the model of your printer. For information about the
supported paper sizes, go to the  Online Manual home page, and refer to the "Cannot Print Properly
with Automatic Duplex Printing" for your model.)
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							•If you select plain paper as media type or if you select B5/A5-size as paper size, the print data isprinted with border even when you select the borderless print setting.•
The print results may differ from the print image depending on the print data.
•
Depending on the device sending the print data, you may not select the print settings when sendingthe print data with Google Cloud Print.
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							Checking Printer InformationYou can use your smartphone, tablet, or computer to check the  Printer status and execute utility functions
from apps such as Canon Inkjet Print Utility and PIXMA Printing Solutions.
You can also use the convenient web services presented by Canon.1.
Selecting Printer Information in an Apps Screen
Note
•
You can also enter IPv4 address directly in the web browser to display printer information.
1.
Check that the printer has been turned on
2.
Load one sheet of A4 size or Letter size plain paper
3.
Hold down the  Stop button until the  Alarm lamp flashes 6 times
4.
Release the button
Printing of the network setup information starts.
5.
From your computer, smartphone, or tablet device, open the Web browser, and enter the
following URL:
http:// 
For , enter the IP address that you checked in the previous procedure.
2.
Entering  Username  and Administrator's Password
From the authentication screen, enter the  Username and Password .
Username : ADMIN
Password : See "
About the Administrator Password ."
Note
•
The Username  display may differ depending on your browser.
3.
Displaying Printer Information
The top screen for printer information is displayed.
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							Printer statusThis function displays printer information such as the remaining ink amount, the status, and detailederror information.
You can also connect to the ink purchase site or support page, and use Web Services.
Utilities This function allows you to set and execute the printer utility functions such as cleaning.
Google Cloud Print setup This function allows you to register this printer to Google Cloud Print or delete the printer.
IJ Cloud Printing Center setup Allows you to register to IJ Cloud Printing Center or to delete a registration.
Security Allows you to set the  Administrator's password and  Operation restrictions  for the machine.
Important
•
For the initial Password, see "About the Administrator Password ."
For Security reasons, we recommend that you change the  Password to an individual
password.
•
The following character restrictions apply to the password that you enter:
•
Set the password by using 0 to 32 characters.
•
The allowed characters are single-byte alphanumeric characters.
Firmware update This function allows you to update the firmware and check version information.
Manual (Online) This function displays the  Online Manual.
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							Online Storage Integration FunctionThe printer can integrate with online storage services such as Evernote.
Integration with Online Notetaking Service  "Evernote"
If an Evernote client application is installed on your computer, you can import scanned images into the
application and upload them to the Evernote server.
The uploaded images can be browsed from other computers, smartphones, etc.
To use Evernote, you need to create an account. See the "CREATE ACCOUNT" page of Evernote for
account creation.
•
Settings
In the Settings Dialog Box of IJ Scan Utility, select the item you want to set, then select Evernote for
Send to an application  in Application Settings .
Refer to "Settings Dialog Box" for your model from Home of the  Online Manual for details.
Important
•
The Evernote service features are subject to change or termination without prior notice.
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