Canon Pixma Mg2924 User Guide
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Cannot Detect a Machine on a Network Cannot Detect the Machine When Setting up Network Communication The Machine Cannot Be Detected in the Wireless LAN 591
Cannot Detect the Machine When Setting up Network Communication If the machine could not be detected on the network when setting up the network communication, confirmthe network settings before redetecting the machine. Cannot Detect the Machine during Wireless LAN Setup: Check 1 Important • If the machine cannot be detected while you are setting up the network communication using a USB cable, the machine may be in the access point mode. In this case, finish the access point mode and enable the wireless LAN, then try to redetect the machine. Using the Machine with the Access Point Mode 592
Cannot Detect the Machine during Wireless LAN Setup: Check 1Are the computer and network device (router, access point, etc.) configured and can the computer connect to the network? Make sure that you can view web pages on your computer. If you cannot view any web pages: Configure the computer and network device. For the procedures, refer to the instruction manuals supplied with the computer and network device, or contact their manufacturers. If you can view web pages after configuring the computer and network device, try to set up the network communication from the beginning. If you can view web pages: Go to check 2. Cannot Detect the Machine during Wireless LAN Setup: Check 2 593
Cannot Detect the Machine during Wireless LAN Setup: Check 2Does the firewall function of your security software or operation system forcomputer interfere with setting up the network communication? The firewall function of your security software or operation system for computer may limit communications between the machine and your computer. Confirm the setting of firewall function of your security software or operation system or the message appearing on your computer. If the firewall function interferes with setting up:• When the message appears on your computer: If the message warning that Canon software is attempting to access the network appears on the computer, set the security software to allow access. • When the message does not appear on your computer: Cancel to set up, then set the security software to allow Canon software* to access the network.* On the Setup CD-ROM, select win > Driver > DrvSetup , then set the security software to allow the file Setup.exe or Setup64.exe to access the network. After setting the security software, try to set up the network communication from the beginning. Note • For the operation system firewall settings or the security software firewall settings, refer to the instruction manual of the computer or software, or contact its manufacturer. If there is no problem with the firewall settings: Go to check 3. Cannot Detect the Machine during Wireless LAN Setup: Check 3 594
Cannot Detect the Machine during Wireless LAN Setup: Check 3Check the settings of the access point.Check the settings of the access point for the network connection such as IP address filtering, MAC address filtering, or DHCP function. Make sure that the radio channel of the access point and that assigned to the machine are the same. For details on how to check the settings of the access point, refer to the instruction manual supplied with the access point or contact its manufacturer.595
The Machine Cannot Be Detected in the Wireless LAN Check1 Make sure that the machine is turned on. Check2 Make sure that the Wi-Fi lamp is lit on the operation panel of the machine. If the Wi-Fi lamp is off, the wireless LAN is disabled. Follow the procedure below to enable the wireless LAN. 1. Press and hold the Stop button until the Alarm lamp flashes 18 times. 2. Release the Stop button. 3. Press the Color button. Wireless LAN is enabled and the Wi-Fi lamp is lit. Check3 When the machine is connected to the computer temporarily using a USB cable, make sure that the USB cable is connected properly. When you set up the wireless LAN connection or change the wireless LAN settings using IJ Network Tool through USB connection, make sure that the machine is connected to the computer with a USB cable securely. Connecting the Machine to the Computer Using a USB Cable Check4 Make sure that the machine setup is completed. If not, perform setup with the Setup CD-ROM or perform it according to the instructions on our website. Check5 When using IJ Network Tool, click Update to search for the machine again. Canon IJ Network Tool Screen Check6 When searching for a machine over a network, make sure that the machine is associated with the port. When No Driver is displayed under Name in IJ Network Tool, there is no association. Select Associate Port on the Settings menu, then associate the port with the machine. When the Printer Driver Is Not Associated with a Port Check7 Make sure that the network settings in the machine are identical with those of the access point. Refer to the instruction manual provided with the access point or contact its manufacturer to check the access point settings, and then modify the machine settings. How to Set an Encryption Key Check8 Make sure that there is no obstruction. Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices. Check9 Make sure that the machine is not placed far away from the access point. The access point is located indoors within the effective range for wireless communication. Locate the machine within 164 ft. / 50 m from the access point. Check10 Make sure that there is no source of radio wave interference in your vicinity. 596
If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby,the device may cause interference. Place the wireless station as far away from the interference source as possible. Check11 Make sure that the network settings of the computer are correct. Make sure that the computer can communicate with the access point over the wireless LAN. Check12 Make sure that Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver. Check13 Make sure that the firewall of the security software is disabled. If the firewall function of your security software is turned on, a message may appear warning that Canon software is attempting to access the network. If the warning message appears, set the security software to always allow access. If using any programs that switch the network environment, check their settings. Some programs will enable a firewall by default. Check14 When using a router, connect the machine and computer to the LAN side (same network segment). If the problem is not resolved, perform setup with the Setup CD-ROM or perform it according to the instructions on our website. 597
Other Problems with Network Forgot an Access Point Name, SSID, or a Network Key The Message Is Displayed on the Computer Screen During Setup The Administrator Password Set to the Machine Was Forgotten Checking Information about the Network Packets Are Sent Steadily How to Restore the Machine's Network Settings to Factory Default 598
Forgot an Access Point Name, SSID, or a Network Key Cannot Connect with an Access Point to Which a WEP or WPA/WPA2 Key Is Set (You Forgot the WEP or WPA/WPA2 Key) How to Set an Encryption KeyCannot Connect with an Access Point to Which a WEP or WPA/WPA2 KeyIs Set (You Forgot the WEP or WPA/WPA2 Key) For information on how to set up the access point, refer to the instruction manual provided with the access point or contact its manufacturer. Make sure that the computer and the access point can communicate with each other. After that, set up the machine to match the settings of the access point using IJ Network Tool. How to Set an Encryption Key For information on how to set up the access point, refer to the instruction manual provided with the access point or contact its manufacturer. Make sure that the computer and the access point can communicate with each other. After that, set up the machine to match the settings of the access point using IJ Network Tool. • When using WEP The key length, key format, the key to use (one of 1 to 4), and the authentication method must match among the access point, the machine, and the computer. In order to communicate with an access point that uses automatically generated WEP keys, you must configure the machine to use the key generated by the access point by entering it in hexadecimal format. Normally, select Auto for the authentication method. Otherwise, select Open System or Shared Key according to the setting of the access point. When the WEP Details screen appears after clicking Set on the Search screen, follow the on-screen instructions and set the key length, the key format, the key number, and the authentication to enter a WEP key. For details, see Changing the WEP Detailed Settings . • When using WPA/WPA2 The authentication method, passphrase, and dynamic encryption type must match on the access point, the machine, and the computer. Enter the passphrase configured on the access point (a sequence of between 8 and 63 alphanumeric characters, or a 64-character hexadecimal number). Either TKIP (basic encryption) or AES (secure encryption) is selected automatically for the dynamic encryption method. For details, see Changing the WPA/WPA2 Detailed Settings . Note • This machine supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2- Personal). 599
The Message Is Displayed on the Computer Screen During Setup The Enter Password Screen Is Displayed During Setup The Screen for Setting the Encryption Is Displayed After Selecting the Access Point in the Search Screen "You are connecting the machine to the non encrypted wireless network" Is DisplayedThe Enter Password Screen Is Displayed During SetupThe following screen is displayed if an administrator password is set to the machine which has already been set up to use via a network. Enter the administrator password you have set. Note • An administrator password is already specified for the machine at the time of purchase. For details: About the Administrator Password For improving security, it is recommended to change the administrator password. Changing the Settings in the Admin Password Sheet The Screen for Setting the Encryption Is Displayed After Selecting the Access Point in the Search Screen This screen is displayed automatically if the selected access point is encrypted. In this case, configure the details to use the same encryption settings set to the access point. For information on the encryption settings, see Changing the Settings in the Wireless LAN Sheet . "You are connecting the machine to the non encrypted wireless network" Is Displayed Security is not configured on the access point. The machine can still be used, so continue the setup procedure to complete it. Important • If you connect to a network that is not protected with security measures, there is a risk of disclosing data such as your personal information to a third party. 600