Canon Pixma Mg2924 User Guide
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•In Windows 7 or Windows Vista, click Control Panel, Hardware and Sound , then Device Manager .• In Windows XP, click Control Panel, Performance and Maintenance , System , then click Device Manager on the Hardware sheet. 2. Double-click Universal Serial Bus controllers then USB Printing Support . If the USB Printing Support Properties screen is not displayed, make sure that the machine is correctly connected to the computer. Check3 Make sure that the machine is connected to your computer properly. 3. Click the General tab and make sure that there is no indication of a problem with the device. If a device error is displayed, refer to Windowselp to resolve the error. Other Error Messages Check If an error message is displayed outside the printer status monitor, check the following: • " Could not spool successfully due to insufficient disk space " Delete any unnecessary files to increase the amount of free space on the disk. • " Could not spool successfully due to insufficient memory " Quit other running application softwares to increase available memory. If you cannot print yet, restart your computer and retry printing. • " Printer driver could not be found " Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers , then reinstall the MP Drivers with the Setup CD-ROM or reinstall them from our website. • " Could not print Application name - File name" Try printing again once the current job is complete. The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a confirmation screen asking forpermission to send the printer and application software usage information will be displayed every month for about ten years. Read the instructions on the screen and follow the procedure below. 671
• If you agree to participate in the survey program:Click Agree , then follow the on-screen instructions. The printer usage information will be sent via the Internet. If you have followed the on-screen instructions, the information will be sent automatically from the second time onward and the confirmation screen will not be displayed again. Note • When the information is being sent, a caution screen such as an Internet security screen may bedisplayed. In this case, confirm that the program name is "IJPLMUI.exe", then allow it. • If you deselect the Send automatically from the next time check box, the information will not be sent automatically from the second time onward and a confirmation screen will be displayed at the time of the next survey. To send the information automatically, see Changing the confirmation screen setting: . • If you do not agree to participate in the survey program: Click Do not agree . The confirmation screen will be closed, and the survey at that time is skipped. The confirmation screen will be displayed again one month later. • To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program: To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program, click Uninstall, then follow the on-screen instructions. • Changing the confirmation screen setting: 1. Select items as shown below. ◦ In Windows 8.1 or Windows 8, select Control Panel from the Settings charm on Desktop > Programs > Programs and Features . ◦ In Windows 7, or Windows Vista, select the Start menu > Control Panel > Programs > Programs and Features . ◦ In Windows XP, select the Start menu > Control Panel > Add or Remove Programs . 672
Note• In Windows 8.1, Windows 8, Windows 7, or Windows Vista, a confirmation/warning dialogbox may appear when installing, uninstalling or starting up software. This dialog box appears when administrative rights are required to perform a task. If you are logged on to an administrator account, follow the on-screen instructions. 2. Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program . 3. Select Change . If you select Yes after you have followed the on-screen instructions, the confirmation screen will be displayed at the time of the next survey. If you select No, the information will be sent automatically. Note • If you select Uninstall (or Remove in Windows XP), the Inkjet Printer/Scanner/Fax Extended Survey Program is uninstalled. Follow the on-screen instructions. 673
Error Message Appears on a PictBridge (Wireless LAN) CompliantDevice The following are the possible errors that may occur when printing directly from a PictBridge (Wireless LAN) compliant device and the countermeasures to clear them. Note • This section describes errors that are indicated on Canon-brand PictBridge (Wireless LAN) compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non-Canon PictBridge (Wireless LAN) compliant devices, check the status of the Alarm lamp and take the appropriate action to clear the error. For details, see If an Error Occurs . Support Code List • For the errors indicated on the PictBridge (Wireless LAN) compliant device and their solution, also refer to the instruction manual of the device. For other troubles on the device, contact the manufacturer. Error Message on the PictBridge (Wireless LAN) Compliant DeviceAction"Printer in use"If the machine is printing from the computer or warming up, wait until the job ends. When it is ready, the machine starts printing automatically."No paper"Load paper, and select Continue* in the display on your PictBridge (Wireless LAN) compliant device. * To resume printing, you can also press the Color button or the Black button on the machine instead of selecting Continue on the device."Paper jam"Select Stop in the display on your PictBridge (Wireless LAN) compliant device to stop printing. Remove the jammed paper, load new paper, press the Color button or the Black button on the machine, then try printing again."Printer cover open"Close the cover on the machine."No print head"Check the number of how many the Alarm lamp flashes and take the appropriate action to resolve the error. If an Error Occurs "Waste tank full"/"Ink absorber full"The ink absorber is nearly full. Check the number of how many the Alarm lamp flashes and take the appropriate action to resolve the error. If an Error Occurs 674
"No ink"/"Ink cassette error"Check the number of how many the Alarm lamp flashes and take the appropriate action to resolve the error. If an Error Occurs "Hardware Error"Check the number of how many the Alarm lamp flashes and take the appropriate action to resolve the error. If an Error Occurs "Printer error"An error requiring servicing may have occurred. Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. 675
If You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller ofthe machine or the service center. Canon support staff are trained to be able to provide technical support to satisfy customers. Caution • If the machine emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power cord from the outlet and contact the seller or the service center. Never attempt to repair or disassemble the machine yourself. • Attempts by customers to repair or take apart the machine will invalidate any warranty regardless of whether the warranty has expired. Before contacting the service center, confirm the following: • Product name: * Your machine's name is located on the front cover of the setup manual. • Serial number: please refer to the setup manual • Details of the problem • What you tried to solve the problem, and what happened 676
Support Code ListThe support code appears on the computer screen when an error occurs."Support Code" means the error number and appears with an error message. When an error occurs, check the support code displayed on the computer screen and take the appropriate action. Support Code Appears on the Computer Screen• 1000 to 1ZZZ 10001200120313001401140314851682168416861688168A170017011890 • 2000 to 2ZZZ 29002901 • 4000 to 4ZZZ 410041024103 • 5000 to 5ZZZ 5011501251005200540057005B005B01 • 6000 to 6ZZZ 60006500680068016900690169026910691169306931693269336936693769386940694169426943694469456946 • A000 to ZZZZ B201B202B203B204 About the support code for paper jam, you can also refer to Support Code List (When Paper Is Jammed) . 677
Support Code List (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case.• If you can see the jammed paper at the paper output slot or the rear tray: 1300 • If the paper tears and you cannot remove it from the paper output slot or from the rear tray: Paper Is Jammed inside the Machine • Cases other than above: In Other Cases 678
1300Cause Paper is jammed in the paper output slot or in the rear tray. Action Remove the jammed paper following the procedure below. Note • If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the machine. 1. Pull the paper out slowly, either from the rear tray or from the paper output slot, whichever is easier. Hold the paper with your hands, then pull the paper out slowly not to tear it. Note • If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically. • If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray, remove the paper from inside the machine. Paper Is Jammed inside the Machine 2. Reload the paper, and press the machine's Black or Color button. If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary. Note • When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. • We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center. 679
Paper Is Jammed inside the MachineIf the jammed paper tears and you cannot remove the paper either from the paper output slot or from therear tray, or if the jammed paper remains inside the machine, remove the paper following the procedure below. Note • If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the machine. 1. Turn off the machine, and unplug the power cord of the machine from the power supply. 2. Retract the paper output tray, then open the cover. Important • Do not touch the clear film (A). If the paper or your hands touch the clear film and blot or scratch it, the machine can be damaged. 3. Make sure that the jammed paper is not under the FINE cartridge holder. If the jammed paper is under the FINE cartridge holder, move the FINE cartridge holder to the right edge or the left edge whichever is easier to remove the paper. When you move the FINE cartridge holder, hold the FINE cartridge holder and slide it slowly to the right edge or the left edge. 680