Canon Pixma Mg2924 User Guide

							Note•
The printer is not detected. Check the connection. may be displayed depending on the
computer you use.
Check1  Make sure that the USB cable is securely plugged in to the machine and the
computer.
Check2  Follow the procedure below to connect the machine and the computer
again.
1.
Turn the machine off.
2.
Unplug the USB cable from the machine and the computer, then connect it again.
3.
Turn the machine on.
Check3  If you cannot resolve the problem, follow the procedure below to reinstall the
MP Drivers.
1.
Click  Cancel .
2.
Click Start Over  on the Installation Failure  screen.
3.
Click Exit on the "PIXMA XXX" screen (where "XXX" is your machine's name), then remove the CD-
ROM.
4.
Turn the machine off.
5.
Restart the computer.
6.
Make sure that you have no application software running.
7.
Insert the CD-ROM again, then install the MP Drivers.
•
In other cases:
Reinstall the MP Drivers.
If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then
reinstall the MP Drivers.
Deleting the Unnecessary MP Drivers
If you reinstall the MP Drivers, install the MP Drivers with the Setup CD-ROM or install them from our
website.
Note
•
If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the drivers. Restart your computer before
reinstalling.
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							Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu
Does Not Appear
If Easy-WebPrint EX does not start up or its menu does not appear on Internet Explorer, confirm the
following.
Check1  Is Canon Easy-WebPrint EX  displayed on the Toolbars menu in the Internet
Explorer's  View menu?
If  Canon Easy-WebPrint EX  is not displayed, Easy-WebPrint EX is not installed on your computer. Install the
latest Easy-WebPrint EX onto your computer from our website.
Note
•
If Easy-WebPrint EX is not installed on your computer, a message asking you to install it may be displayed
on the notification area on the taskbar. Click the message, then follow the instructions on the computer screen to install Easy-WebPrint EX.
•
While the installation or download Easy-WebPrint EX is in progress, it is necessary to access the Internet.
Check2  Is Canon Easy-WebPrint EX  selected on the Toolbars menu in the Internet
Explorer's  View menu?
If  Canon Easy-WebPrint EX  is not selected, Easy-WebPrint EX is disabled. Select  Canon Easy-WebPrint EX
to enable it.
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							How to Update MP Drivers in Network EnvironmentDownload the latest MP Drivers in advance.
To obtain the latest MP Drivers, access our web site through the Internet and download the latest MP
Drivers for your model.
After uninstalling the MP Drivers, install the latest MP Drivers according to the regular procedure. When the
connection method selection screen is displayed, select  Use the printer with wireless LAN connection.
The machine will be detected automatically in the network.
After making sure that the machine is detected, install the MP Drivers following the on-screen instructions.
Note
•
You can use the machine over a LAN without performing setup again.
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							Uninstalling IJ Network ToolFollow the procedure below to uninstall IJ Network Tool from your computer.
Important
•
Even if IJ Network Tool is uninstalled, you can print over network or scan from the computer. However,
you cannot change the network settings over network.
•
Log into a user account with administrator privilege.
1.
Perform the procedure to uninstall IJ Network Tool.
•
In Windows 8.1 or Windows 8:
1.
Select  Control Panel  from the Settings charm on  Desktop > Programs  > Programs and
Features .
2.
Select Canon IJ Network Tool  from the program list, then click  Uninstall.
If the  User Account Control  screen appears, click Continue.
•
In Windows 7 or Windows Vista:
1.
Click Start > Control Panel  > Programs  > Programs and Features .
2.
Select Canon IJ Network Tool  from the program list, then click  Uninstall.
If the  User Account Control  screen appears, click Continue.
•
In Windows XP:
1.
Click Start > Control Panel  > Add or Remove Programs .
2.
Select Canon IJ Network Tool  from the program list, then click  Remove.
2.
Click Yes when the confirmation message appears.
When the message prompting you to restart your computer is displayed, click  OK to restart your
computer.
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							About Errors/Messages Displayed
If an Error Occurs
A Message Is Displayed
Error Message Appears on a PictBridge (Wireless LAN) Compliant Device
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							If an Error OccursWhen an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting
message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, the  Alarm lamp flashes and a Support Code (error number) is displayed on the
computer screen. For some errors, the  ON lamp and the  Alarm lamp flashes alternately. Check the status of
the lamps and the message, then take the appropriate action to resolve the error.
Support Code Corresponding to the Number of Flashes of the Alarm LampExample of 2 times flashing:
(A) Flashes
(B) Goes off
Number of flashesCauseSupport Code2 flashesThere is no paper in the rear tray.10003 flashesThe cover is opened while printing is in progress.1203Paper is jammed in the paper output slot or in the rear tray.13004 flashesThe FINE cartridge is not installed properly, or the FINE cartridge not compatible with this machine is installed.168A5 flashesThe FINE cartridge is not installed.1401The FINE cartridge cannot be recognized.1403Appropriate ink cartridge is not installed.14858 flashesThe ink absorber is almost full.1700 , 17019 flashesThe protective material for the FINE Cartridge holder or the tape may remain
attached to the holder.189011 flashesThe media type and paper size are not set correctly.4102Cannot perform printing with the current print setting.410312 flashesThe specified data cannot be printed.410013 flashesThe ink may have run out.168614 flashesThe ink cartridge cannot be recognized.1684
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							15 flashesThe FINE cartridge cannot be recognized.168216 flashesThe ink has run out.1688
Support Code Corresponding to the Number of Alternate Flashes of the ONLamp and the Alarm Lamp
Example of 2 times flashing:
(A) Flashes
(B) Goes off
Number of flashesCauseSupport Code2 flashesPrinter error has occurred.51007 flashesPrinter error has occurred.5B00 , 5B0110 flashesAn error requiring you to contact the
service center has occurred.B201 , B202 , B203, B204Other cases than abovePrinter error has occurred.5011, 5012, 5200, 5400, 5700 , 6000 , 6500, 6800 ,
6801, 6900, 6901, 6902, 6910 , 6911 , 6930, 6931 ,
6932, 6933, 6936, 6937, 6938 , 6940 , 6941, 6942 ,
6943, 6944, 6945, 6946
•
When a Support Code and a message are displayed on the computer screen:
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							Note•
You can confirm the actions against errors with Support Codes on your computer by searching a
Support Code.
Click Here to Search
For details on how to resolve errors without Support Codes, see 
A Message Is Displayed .
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							A Message Is DisplayedThis section describes some of the errors or messages.
Note
•
A Support Code (error number) is displayed on the computer for some error or message. For details onerrors with Support Codes, refer to 
Support Code List .
Error Regarding the Power Cord Being Unplugged Is Displayed
Writing Error/Output Error/Communication Error
Other Error Messages
The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed
Error Regarding the Power Cord Being Unplugged Is Displayed
The power cord may have been unplugged while the machine was still on.
Check the error message that appears on the computer, then click  OK.
The machine starts printing. See 
Notice for Unplugging the Power Cord  for unplugging the power cord.
Writing Error/Output Error/Communication Error
Check1  If the ON lamp is off, make sure that the power plug is plugged in, then turn
the machine on.
While the  ON lamp is flashing, the machine is initializing. Wait until the  ON lamp stops flashing and remains lit.
Check2
 Make sure that the printer port is configured appropriately in the printer driver.
* In the following instructions, "XXX" signifies your machine's name.
1.
Log on as a user account with administrator privilege.
2.
Select items as shown below.
•
In Windows 8.1 or Windows 8, select  Control Panel from the Settings charm on  Desktop >
Hardware and Sound  > Devices and Printers .
•
In Windows 7, select Devices and Printers  from the Start menu.
•
In Windows Vista, select the  Start menu >  Control Panel  > Hardware and Sound  > Printers .
•
In Windows XP, select the  Start menu >  Control Panel  > Printers and Other Hardware  > Printers
and Faxes .
3.
Open the properties of printer driver for the machine.
•
In Windows 8.1, Windows 8, or Windows 7, right-click the "Canon XXX Printer" icon (where "XXX" is
your machine's name), then select  Printer properties.
•
In Windows Vista or Windows XP, right-click the "Canon XXX Printer" icon (where "XXX" is your
machine's name), then select  Properties.
4.
Click the Ports tab to confirm the port settings.
Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX Printer" appearing in the  Printer  column is selected for  Print to the following port(s) .
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							Note•
When the machine is used over LAN, the port name of the machine is displayed as"CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a
character string specified by the user when setting up the machine.
•
If the setting is incorrect:
Reinstall the MP Drivers with the Setup CD-ROM or install them from our website.
•
Printing does not start even though the machine is connected to the computer using a USB cable and the port named "USBnnn" is selected:
In Windows 8.1 or Windows 8, select  My Printer on the Start screen to start  My Printer. If My
Printer  is not displayed on the  Start screen, select the  Search charm, then search for " My Printer".
Set the correct printer port on  Diagnose and Repair Printer . Follow the on-screen instructions to
set the correct printer port, then select your machine's name.
In Windows 7, Windows Vista, or Windows XP, click  Start and select  All programs , Canon
Utilities , Canon My Printer , Canon My Printer , then select Diagnose and Repair Printer . Follow
the on-screen instructions to set the correct printer port, then select your machine's name.
If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from
our website.
•
Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the
machine is used over LAN:
Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then
associate the port with the printer using  Associate Port in the Settings  menu.
If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from
our website.
Check3  Make sure that the machine is connected to your computer properly.
When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:
•
If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to thecomputer, and try printing again. If printing starts normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
•
There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the machine over LAN, make sure that the machine is set up to be used over network correctly.
Check4  Make sure that the MP Drivers are installed correctly.
Uninstall the MP Drivers following the procedure described in 
Deleting the Unnecessary MP Drivers , then
reinstall the MP Drivers with the Setup CD-ROM or reinstall them from our website.
Check5  When the machine is connected to your computer with a USB cable, check
the status of the device on your computer.
Follow the procedure below to check the status of the device.
1.
Open the Device Manager on your computer as shown below.
If the  User Account Control  screen is displayed, follow the on-screen instructions.
•
In Windows 8.1 or Windows 8, select  Control Panel from the Settings charm on  Desktop >
Hardware and Sound  > Device Manager .
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