Canon Laser Shot Lbp3500 User Guide

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Troubleshooting
7
Paper Jams•
The surroundings of the output tray and sub-output tray are hot during printing or 
immediately after printing. When taking out of the paper or removing jammed paper, be 
careful not to touch the surroundings of the output tray or sub-output tray.
 

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Troubleshooting
7
Paper Jams
 
Paper Jam Area
The messages displayed in the Printer Status Window indicate where the paper is 
jammed, and there are the following kinds.
Paper Jam AreaMessage
aDuplex print transport area (only when 
the duplex unit is installed)
bOutput tray, Sub-output tray 
cInside the front cover 
dMulti-purpose tray 
eCassette 1 
fCassette 2 (only when the paper 
feeder is installed)
Output Tray
Multi-purpose Tray
Paper Feeder Unit 
(Optional) Duplex Unit (Optional)cd
a
e
f
b...

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Troubleshooting
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Paper Jams
 
Procedure for Clearing Paper Jams
Remove any jammed paper using the following procedures.
1Remove any paper jammed in the output trays (the output tray 
and sub-output tray).
IMPORTANT
If the jammed paper cannot be removed easily, do not try to remove it forcefully but 
proceed to the next step.
●If the output tray is being used
❑
Remove any paper jammed in the output tray.
❑Open the sub-output tray.
 

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Troubleshooting
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Paper Jams
❑Open the white transport guide inside the sub-output tray a, then remove any 
jammed paper b.
Send the top edge of the jammed paper toward you, then remove it.
●If the sub-output tray is being used
❑
Remove any paper jammed in the sub-output tray.
b
a
 

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Troubleshooting
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Paper Jams
2If you are using the multi-purpose tray, remove any paper 
jammed in the multi-purpose tray, and then close it.
IMPORTANT
If the jammed paper cannot be removed easily, do not try to remove it forcefully but 
proceed to the next step.
3Open the front cover.
Open the front cover gently while pressing the lever on the top surface of the 
cover.
 

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Troubleshooting
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Paper Jams
4Remove the toner cartridge from the printer.
IMPORTANT
Do not touch the high-voltage contact (A) or the electrical contact (B) shown in the 
figure, as this may result in damage to the printer.
NOTE
For details on handling the toner cartridge, see Precautions for Handling Toner 
Cartridge, on p. 5-12.
(B)
(A)
 

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Troubleshooting
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Paper Jams
5Place the toner cartridge into the protective bag.
6Remove any paper jammed inside the front cover.
7Raise the transport guide.
Holding the green tab, raise the transport guide.
CAUTION
Do not take your hands off the transport guide. The transport guide may 
snap back to its original position, and this may result in personal injury.
 

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Troubleshooting
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Paper Jams
8Remove any jammed paper.
Send the top edge of the jammed paper out of the transport guide a, then 
remove the paper in the direction of the arrow gently b. Remove the jammed 
paper in the direction of the arrow gently to prevent unfixed toner from spilling.
9If a paper jam occurs when performing 2-sided printing, 
perform the following procedure.
If you are not performing 2-sided printing, proceed to the next step.
a
b
 

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Troubleshooting
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Paper Jams
❑Raise the black transport guide a, then remove any jammed paper b.
CAUTION
Do not take your hands off the transport guide. The transport guide may 
snap back to its original position, and this may result in personal injury.
b
a
 

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Troubleshooting
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Paper Jams
❑Pull out the duplex unit gently until it stops a, then raise the front side of the 
duplex unit and remove it from the printer unit b.
b
a