Canon Laser Shot Lbp3500 User Guide

7-36
Troubleshooting
7
Paper Problems
Paper curls.
Cause 1 Paper is damp since the paper has been stored in unsuitable condition.
Remedy Replace the paper with new one and print again. (See Paper Requirements, 
on p. 2-2)
Cause 2 Paper is inappropriate.
Remedy Replace the paper with one that can be used with this printer. (See Paper 
Requirements, on p. 2-2)
Cause 3 The paper is too thin.
Remedy 1 Set [Paper Type] to [Plain Paper L] in the printer driver.
In order to specify the setting for [Paper Type],...

7-37When Nothing is Printed
7
Troubleshooting
When Nothing is Printed
Check the following items if nothing is printed when printing from an application:
1Check if any error message is displayed in the Printer Status 
Window.
IMPORTANT
If not, uninstall the CAPT software and install it again. (See Uninstalling the CAPT 
Software, on p. 3-85)
2Print a test page.
Click [Print Test Page] in the [General] sheet in the [Printer Properties] dialog 
box.
■When the test page is printed correctly
Printing can be...

7-38Installation Problems
Troubleshooting
7
Installation Problems
If USB Class Driver and LBP3500 Printer Driver cannot be installed properly, 
perform the following procedure to check problems.
NOTE
For details on problems on the network installation, see Chapter 4 Troubleshooting in 
Network Guide.
*1[Programs] for Windows 98/Me/2000
*2[Add/Remove Programs Properties] for Windows 98/Me; [Add/Remove Programs] for Windows 2000; [Uninstall a 
program] for Windows Vista
Uninstall the USB class driver. See...

7-39
Troubleshooting
7
Installation Problems
When Uninstallation Fails
If you cannot uninstall the CAPT software using the Uninstaller that was created 
during installation, use the following procedure to uninstall the CAPT software from 
[Add or Remove Programs].
1From the [Start] menu, select [Control Panel], and then click 
[Add or Remove Programs].
For Windows 98/Me/2000: From the [Start] menu, select [Settings] ➞ [Control 
Panel], and then double-click [Add/Remove Programs].
For Windows Server 2003:...

7-40
Troubleshooting
7
Installation Problems
NOTE
•If [Canon LBP3500] is not displayed in the dialog box, perform Uninstalling the 
USB Class Driver (See p. 7-41), and then install the CAPT software again.
•If you are using Windows Vista and the [User Account Control] dialog box appears, 
click [Continue].
3Select the name of this printer, then click [Delete].
4Click [Yes].
Uninstallation starts. Please wait a moment.
5Click [Exit].
The [Delete Printer] dialog box closes.
 

7-41
Troubleshooting
7
Installation Problems
6Restart Windows.
Uninstalling the USB Class Driver
Uninstalling the USB class driver is required when you cannot install the CAPT 
software properly after uninstalling it once or when you cannot uninstall the CAPT 
software.
1Make sure that the computer is connected to the printer with 
the USB cable and that the printer is ON.
2From the [Start] menu, select [Control Panel], and then click 
[Add or Remove Programs].
For Windows 98/Me/2000: From the [Start]...

7-42
Troubleshooting
7
Installation Problems
3Make sure that [Canon LBP3500] is not displayed in the [Add 
or Remove Programs] dialog box, and then click [ ].
For Windows 98/Me: Make sure that [Canon LBP3500] is not displayed in the 
[Add/Remove Programs Properties] dialog box, and then click [ ]. 
For Windows 2000: Make sure that [Canon LBP3500] is not displayed in the 
[Add/Remove Programs] dialog box, and then click [ ]. 
For Windows Vista: Make sure that [Canon LBP3500] is not displayed in the...

7-43
Troubleshooting
7
Installation Problems
5Click [Hardware] ➞ [Device Manager], and then double-click 
[Universal Serial Bus controllers].
For Windows 98/Me: Display the [System Properties] dialog box, click the 
[Device Manager] tab, and then double-click [Universal Serial Bus controllers]. 
For Windows Vista: Double-click [Universal Serial Bus controllers].
6Right-click [USB Printing Support], then select [Uninstall] 
from the pop-up menu.
For Windows 98, select [Canon LBP3500], for Windows Me,...

7-44
Troubleshooting
7
Installation Problems
IMPORTANT
•If the USB class driver is under [Other Devices], the printer is not installed properly. 
According to your operating system, select and delete any one of [Canon 
LBP3500], [Canon CAPT USB Device], or [Unknown device].
•Never delete any drivers for other devices. If you delete them by mistake, Windows 
may not operate properly.
•If the USB class driver is not installed properly, [USB Printing Support] (for 
Windows 2000/XP/Server 2003/Vista), [Canon...

7-45
Troubleshooting
7
Installation Problems
Cause 2 The printer is OFF.
Remedy Turn the printer ON.
Cause 3 The USB cable is not connected properly.
Remedy Make sure that the printer and computer are connected with the USB cable 
properly.
Cause 4 An inappropriate USB cable is being used.
Remedy Use a USB cable appropriate for the USB interface of this printer. The USB 
interface of this printer is USB 2.0 Hi-Speed (Windows 2000/XP/Server 2003/
Vista only) and USB Full-Speed (USB1.1 equivalent). Use a...