Canon Laser Shot Lbp3500 User Guide

7-26
Troubleshooting
7
Paper Jams
18Close the front cover.
Close the front cover completely.
IMPORTANT
•Make sure that the front cover does not open (make sure that there is no space 
between the front cover and the printer and that the front cover is stable). If the 
front cover is not closed completely, this may result in poor print quality.
•If you cannot close the front cover, check if the toner cartridge is installed properly. 
If you try to close the front cover forcefully, this may result in...

7-27Service Call Display
7
Troubleshooting
Service Call Display
When a problem has occurred and the printer does not work properly, the  
(Alarm) indicator (orange) comes on and the following service call appears in the 
Printer Status Window.
When a service call appears, cycle the power of the printer using the following 
procedure. This may clear the message.
1Turn the power OFF, wait for 10 seconds or longer, and then 
turn it ON again.
ONOFF
 

7-28
Troubleshooting
7
Service Call Display
If the message does not reappear, the printer can be used as normal. If the error 
message still appears, proceed to the next step.
2Note down the error code displayed in the Printer Status 
Window.
3Turn the printer and computer OFF aa a a, remove the USB cable 
bb b b, and then disconnect the power plug from the AC power 
outlet 
cc c c.
c
ab
a
 

7-29
Troubleshooting
7
Service Call Display
4Contact your local authorized Canon dealer.
When contacting your Canon dealer, please report the problems and the error 
code that you have noted.
 

7-30Print Quality Problems
Troubleshooting
7
Print Quality Problems
If any problem occurs while you are using the printer, take the following measures 
depending on the symptoms.
IMPORTANT
•If a message appears in the Printer Status Window, follow the directions in the message.
•When a paper jam occurs, see Paper Jams, on p. 7-4.
•If a symptom that is not indicated in this section occurs, if none of the indicated remedies 
do not solve the problem, or if you cannot determine the problem, contact your...

7-31
Troubleshooting
7
Print Quality Problems
The overall print result is faint.
Cause 1 The setting for [Toner Density] is not appropriate.
Remedy Drag the [Toner Density] slider in the printer driver toward [Dark].
In order to specify the setting for [Toner Density], display the [Detailed Settings] 
dialog box by clicking [Details] in the [Quality] sheet.
Cause 2 [Toner Save] is selected.
Remedy Clear the [Toner Save] check box in the printer driver.
In order to specify the setting for [Toner Save],...

7-32
Troubleshooting
7
Print Quality Problems
A portion of a page is not printed.
Cause 1 The scale factor is incorrect.
Remedy 1 Clear the [Manual Scaling] check box in the printer driver. If the check box is 
cleared, the scaling factor will be set according to [Page Size] and [Output Size] 
automatically.
In order to specify the setting for [Manual Scaling], display the [Page Setup] 
sheet.
Remedy 2 Select the [Manual Scaling] check box in the printer driver, then specify an 
appropriate scale factor...

7-33
Troubleshooting
7
Print Quality Problems
Cause 3 The printing position is adjusted in [Printing Position Adjustment] in [Device 
Settings] in the [Options] menu in the Printer Status Window.
Remedy Adjust the printing position in [Printing Position Adjustment] in [Device Settings] 
in the [Options] menu in the Printer Status Window. (See Adjusting the Printing 
Position, on p. 5-18)
The next page is printed from halfway across the previous page.
Cause Line Spacing or Lines/Page in the application is...

7-34
Troubleshooting
7
Print Quality Problems
Cause 2 The printer is being used in a high-temperature and high-humidity environment.
Remedy Set [Special Print Mode] to [Special Settings 6] in the printer driver. If this solves 
the problem, set [Special Print Mode] to [Off]. 
In order to specify the setting for [Special Print Mode], display the [Advanced 
Settings] dialog box by clicking [Finishing Details] in the [Finishing] sheet, and 
then clicking [Advanced Settings] in the [Finishing Details] dialog...

7-35Paper Problems
7
Troubleshooting
Paper Problems
Paper comes out wrinkled.
Cause 1 Paper is loaded in the paper cassette or multi-purpose tray at an angle.
RemedyLoad the paper in the paper cassette or multi-purpose tray straight. (See 
Loading Paper in a Paper Cassette, on p. 2-26, Loading Paper in the 
Multi-purpose Tray, on p. 2-45)
Cause 2 Paper is damp since the paper has been stored in unsuitable condition.
RemedyReplace the paper with new one and print again. (See Paper Requirements, 
on p....