Canon large format printer imagePROGRAF iPF6400 User Manual
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iPF6400 User's Guide Basic Printing Workflow 19 Enhanced Printing Options35 Windows Software173 Mac OS X Software359 Handling and Use of Paper523 Control Panel629 Printer Parts 663 Network Setting673 Print Job Management707 Adjustments for Better Print Quality 727 Color Management 747 Maintenance and Consumables 835 Troubleshooting877 Error Message Error Messages .............................................................................. 912 Messages regarding paper ............................................................. 914 Messages regarding ink ................................................................. 923 Messages regarding printing or adjustment ................................... 925 Messages regarding printheads ..................................................... 928 Messages regarding the maintenance cartridge ............................ 930 Other Messages ............................................................................. 931 Specifications933 Appendix 939 Error Message 911
Error Messages
Error Messages
Before borderless printing, move the blue platen switch. ................................................................................... 926
Blue platen switch is dirty. ................................................................................................................................................. 927
Borderless printng not possible. ..................................................................................................................................... 921
Calibration There is a problem with the multi-sensor. .......................................................................................... 932
Cannot adjust paper feed. ................................................................................................................................................ 927
Cannot adjust printhead. ................................................................................................................................................... 928
Cannot calibrate. ................................................................................................................................................................... 925
Cannot cut paper. ................................................................................................................................................................ 920
Cannot detect ink level correctly. Close tank cover. ............................................................................................. 923
Cannot detect papr .............................................................................................................................................................. 920
Cannot execute this command. Use other paper. .................................................................................................. 925
Cannot feed paper. ............................................................................................................................................................. 920
Cannot print as specified. ................................................................................................................................................. 925
Cannot recognize print head x. (x is L, R, or not displayed) ............................................................................... 929
Check if ink tank is set, and its color and direction. .............................................................................................. 924
Check printed document. .................................................................................................................................................. 927
Close Ink Tank Cover ........................................................................................................................................................... 923
Do not pull out ink tank. ..................................................................................................................................................... 924
End of paper feed. ................................................................................................................................................................ 921
ERROR Exxx-xxxx (x represents a letter or number) ............................................................................................. 931
Excessive temperature or humidity. .............................................................................................................................. 926
Execute printhead cleaning. ............................................................................................................................................. 929
GARO Wxxxx (x represents a number) ........................................................................................................................ 931
Hardware error. xxxxxxxx-xxxx (x represents a letter or number) ................................................................... 931
Ink insufficient. ....................................................................................................................................................................... 923
Ink tank is empty. .................................................................................................................................................................. 924
Insufficient paper for job ................................................................................................................................................... 916
Maint. cart. The level is low ............................................................................................................................................... 930
Maintenance cartridge full. ............................................................................................................................................... 930
Maintenance cartridge problem. .................................................................................................................................... 930
Manual printing is selected, but a roll is loaded. ..................................................................................................... 918
Manual printing is selected. .............................................................................................................................................. 918
MediaType Mismatch .......................................................................................................................................................... 914
Move the blue platen switch No.xx to the right. (xx represents a number) ................................................. 927
Multi-sensor error ................................................................................................................................................................. 932
No ink left. ................................................................................................................................................................................ 923
No Maintenance Cartridge capacity. ............................................................................................................................ 930
No maintenance cartridge. ................................................................................................................................................ 930
No Roll Unit. ............................................................................................................................................................................. 918
Not much ink is left. ............................................................................................................................................................. 924
Paper jam. ................................................................................................................................................................................. 919
Paper loaded askew. ............................................................................................................................................................ 919
Paper mismatch ..................................................................................................................................................................... 914
Paper not aligned with right guide. ............................................................................................................................... 919
Paper size not detected. .................................................................................................................................................... 916
PaprWidth Mismatch ........................................................................................................................................................... 916
Parts replacement time has passed. ............................................................................................................................. 932
PHeads: wrong pos. .............................................................................................................................................................. 928
Please calibrate using above paper. ............................................................................................................................. 926
iPF6400 User's Guide
Error Message
Error Messages
912
Please commn calibrt using above paper. ..................................................................................................................926 Please execute common calibration. ............................................................................................................................ 926 Prepare for parts replacement. ...................................................................................................................................... 932 Remaining level of the ink cannot be correctly detected. Check ink tank. .................................................. 923 Roll feed unit error. .............................................................................................................................................................. 918 Roll paper is not securely in contact with roll holder. ........................................................................................... 922 Roll printing is selected, but manual paper is loaded. ........................................................................................... 917 Roll printing is selected. ..................................................................................................................................................... 917 The following ink tanks cannot be recognized. ........................................................................................................ 924 The paper is too small. ........................................................................................................................................................ 915 The paper is too small. ........................................................................................................................................................ 915 The roll is empty. ................................................................................................................................................................... 917 This paper cannot be used. .............................................................................................................................................. 917 Unknown file. ........................................................................................................................................................................... 932 Wrong maintenance cartridge. ........................................................................................................................................ 930 Wrong paper feed slot for manual paper. .................................................................................................................. 918 Wrong x printhead. (x is L, R, or not displayed) ....................................................................................................... 928 x printhead error (x is L, R, or not displayed) ........................................................................................................... 928iPF6400 User's Guide Error Message Error Messages 913
Messages regarding paper Messages regarding paper Paper mismatch ..................................................................................................................................................................... 914 MediaType Mismatch .......................................................................................................................................................... 914 The paper is too small. ........................................................................................................................................................ 915 The paper is too small. ........................................................................................................................................................ 915 PaprWidth Mismatch ........................................................................................................................................................... 916 Paper size not detected. .................................................................................................................................................... 916 Insufficient paper for job ................................................................................................................................................... 916 This paper cannot be used. .............................................................................................................................................. 917 Cannot execute this command. Use other paper. .................................................................................................. 925 Roll printing is selected. ..................................................................................................................................................... 917 Roll printing is selected, but manual paper is loaded. ........................................................................................... 917 The roll is empty. ................................................................................................................................................................... 917 Roll feed unit error. .............................................................................................................................................................. 918 No Roll Unit. ............................................................................................................................................................................. 918 Manual printing is selected. .............................................................................................................................................. 918 Manual printing is selected, but a roll is loaded. ..................................................................................................... 918 Wrong paper feed slot for manual paper. .................................................................................................................. 918 Paper jam. ................................................................................................................................................................................. 919 Paper loaded askew. ............................................................................................................................................................ 919 Paper not aligned with right guide. ............................................................................................................................... 919 Cannot detect papr .............................................................................................................................................................. 920 Cannot feed paper. ............................................................................................................................................................. 920 Cannot cut paper. ................................................................................................................................................................ 920 End of paper feed. ................................................................................................................................................................ 921 Borderless printng not possible. ..................................................................................................................................... 921 Roll paper is not securely in contact with roll holder. ........................................................................................... 922 Paper mismatch Paper mismatch CauseCorrective ActionYou tried to print a test pattern for printer adjustment onseveral sheets, but sheets of different types or sizes of pa-per were used.When printing a test pattern for adjustment, use sheets of the same size and typeof paper, in the required quantity.Press ▲ or ▼ to select Change Paper, press the OK button, and replace the pa-per. (See "Loading and Printing on Sheets.")→P.26The printer now starts printing the test pattern.Press ▲ or ▼ to select Stop Printing, and then press the OK button. MediaType Mismatch MediaType Mismatch CauseCorrective ActionWhen Detect Mismatch in the Control Panel menu isset to Pause, the type of paper loaded does not matchthe type specified in the printer driver.Follow these steps to ensure the paper type matches on the printer and in the printerdriver. 1. Press ▲ or ▼ to select Stop Printing, and then press the OK button. 2. Change the paper type setting in the printer driver to the type loaded in the printerand try printing again.Follow these steps to ensure the paper type matches on the printer and in the printerdriver. 1. Press ▲ or ▼ to select Change Paper, and then press the OK button.Paper mismatch iPF6400 User's Guide Error Message Messages regarding paper 914
CauseCorrective ActionWhen Detect Mismatch in the Control Panel menu isset to Pause, the type of paper loaded does not matchthe type specified in the printer driver. 2. Replace the loaded paper with paper of the type and size you have specified inthe printer driver. (See "Loading and Printing on Rolls.")→P.23 (See "Loading and Printing on Sheets.")→P.26Press ▲ or ▼ to select Print, and then press the OK button to resume printing.However, note that this error may cause paper jams and affect the printing quality.When Detect Mismatch in the Control Panel menu isset to Warning, the type of paper loaded does notmatch the type specified in the printer driver.You can continue to print, but note that this error may cause problems in the printingresults. The paper is too small. The paper is too small. CauseCorrective ActionWhen Detect Mismatch in the Control Panel menuis set to Pause, paper smaller than the size specifiedin the printer driver is loaded.Press ▲ or ▼ to select Print, and then press the OK button to resume printing.However, note that this error may cause paper jams and affect the printing quality.Adjust the paper size setting in the printer driver to match the size loaded in the printeras follows. 1. Press ▲ or ▼ to select Stop Printing, and then press the OK button. 2. Change the paper size setting in the printer driver to the size loaded in the printerand try printing again.Replace the loaded paper with paper of a size that matches the size setting in the print-er driver as follows. 1. Press ▲ or ▼ to select Change Paper, and then press the OK button to stop print-ing. 2. Replace the loaded paper to match the settings in the printer driver and try printingagain. (See "Loading and Printing on Rolls.")→P.23 (See "Loading and Printing on Sheets.")→P.26When Detect Mismatch in the Control Panel menuis set to Warning, paper smaller than the size speci-fied in the printer driver is loaded.You can continue to print, but note that this error may cause problems in the printingresults. The paper is too small. The paper is too small. CauseCorrective ActionA sheet has come out of the printer during printing. 1. Press the OK button and remove the sheet. 2. Confirm the paper size and setting. 3. Reload the paper. (See "Loading Sheets in the Feed Slot.")→P.554The loaded paper is too small.(When you have attempted to print a test print sheet or other print-er status information.)Replace the roll with a roll 10 inches in width or larger as follows. 1. Press ▲ or ▼ to select Change Paper, and then press the OK button. (See "Removing the Roll from the Printer.")→P.538 (See "Removing Rolls From the Roll Holder.")→P.540 2. Replace the roll with a roll 10 inches wide or larger. (See "Loading Rolls on the Roll Holder.")→P.531 (See "Loading Rolls in the Printer.")→P.534The printer will resume printing.Press ▲ or ▼ to select Stop Printing, and then press the OK button.iPF6400 The paper is too small.User's Guide Error Message Messages regarding paper 915
PaprWidth Mismatch PaprWidth Mismatch CauseCorrective ActionWhen Detect Mismatch in the Control Panel menu is set toPause, the width of the loaded roll does not match the widthspecified in Fit Roll Paper Width in the printer driver.Press ▲ or ▼ to select Print, and then press the OK button to resume printing.However, note that this error may cause paper jams and affect the printing qual-ity.Press ▲ or ▼ to select Stop Printing, and then press the OK button.Follow these steps to replace the roll to match the width specified in the printerdriver. 1. Press ▲ or ▼ to select Change Paper, and then press the OK button. (See "Removing the Roll from the Printer.")→P.538 (See "Removing Rolls From the Roll Holder.")→P.540 2. Replace with paper of the width configured in the printer driver. (See "Loading Rolls on the Roll Holder.")→P.531 (See "Loading Rolls in the Printer.")→P.534The printer now starts printing the print job.Make sure the roll width selected in the dialog box displayed when you selectFit Roll Paper Width in the printer driver matches the width of the roll loaded inthe printer, and then try printing again. Paper size not detected. Paper size not detected. CauseCorrective ActionPaper has been loaded askew, or warped paper has been loaded.Press the OK button and reload the paper. (See "Loading Rolls in the Printer.")→P.534 (See "Loading Sheets in the Feed Slot.")→P.554 If "Not finished printing. Finish printing re-maining jobs?" is displayed on the DisplayScreen, press the OK button.Printing will resume, starting from the page onwhich the error occurred.If this error recurs after you reload the roll, re-move the Roll Holder from the printer, push theroll firmly in until it touches the Roll Holderflange, and reload the Roll Holder in the print-er. (See "Loading Rolls on the Roll Holder.")→P.531 Insufficient paper for job Insufficient paper for job CauseCorrective ActionThe printer has received a print job longer than the amount of roll paper left whenManageRemainRoll in the Control Panel menu is On.Press ▲ or ▼ to select Print, and then press the OKbutton to resume printing.However, the roll paper may run out during the print joband you may not be able to print all of the document.Press ▲ or ▼ to select Change Paper, and then pressthe OK button.Change the Paper Source of the printer driver, or re-place the roll with a roll that has enough paper for theprint job, and then print. (See "Removing the Roll from the Printer.")→P.538 (See "Loading Rolls in the Printer.")→P.534PaprWidth Mismatch iPF6400 User's Guide Error Message Messages regarding paper 916
CauseCorrective ActionThe printer has received a print job longer than the amount of roll paper left whenManageRemainRoll in the Control Panel menu is On.Press ▲ or ▼ and select Stop Printing or press theStop button to stop printing. This paper cannot be used. This paper cannot be used. CauseCorrective ActionPaper that is too large for the printer has been loaded.Press the OK button and load paper of the correct size. (See "Paper Sizes.")→P.524Paper that is too small for the printer has been loaded.Press the OK button and load paper of the correct size. (See "Paper Sizes.")→P.524Paper has been loaded that is too small to print the testpattern for printhead adjustment or nozzle checking.Press the OK button and load unused paper A4/Letter (vertical) or larger. Morethan one sheet may be required depending on the adjustment. Roll printing is selected. Roll printing is selected. CauseCorrective ActionYou have attempted to print on a roll, but noroll is loaded.Press ▲ or ▼ to select Load Roll Paper, and then press the OK button. Load the roll, andthen print. (See "Loading Rolls on the Roll Holder.")→P.531 (See "Loading Rolls in the Printer.")→P.534Press ▲ or ▼ and select Stop Printing or press the Stop button to stop printing. Roll printing is selected, but manual paper is loaded. Roll printing is selected, but manual paper is loaded. CauseCorrective ActionA print job for rolls was received when a sheet is loaded.Follow these steps to load and print on a roll. 1. Press ▲ or ▼ to select Eject Paper, press the OK button, and remove the sheet. (See "Removing Sheets.")→P.560 2. Load a new roll. (See "Loading Rolls in the Printer.")→P.534The printer now starts printing the print job.Press ▲ or ▼ to select Stop Printing, and then press the OK button. The roll is empty. The roll is empty. CauseCorrective ActionThe roll is empty.Follow these steps to replace the used roll with a new roll of the same type and size. 1. Press the OK button and remove the roll. (See "Removing the Roll from the Printer.")→P.538 (See "Removing Rolls From the Roll Holder.")→P.540 2. Load the new roll. (See "Loading Rolls on the Roll Holder.")→P.531 (See "Loading Rolls in the Printer.")→P.534 3. If no barcode was printed on the roll, specify the type of paper. (See "Changing the Type of Paper.")→P.536iPF6400 This paper cannot be used.User's Guide Error Message Messages regarding paper 917
CauseCorrective ActionThe roll is empty. 4. When you have selected ManageRemainRoll > On in the control panel menu and a barcode is not printed on theroll, also specify the paper length. (See "Specifying the Paper Length.")→P.537 5. If "Not finished printing. Finish printing remaining jobs?" is shown on the Display Screen, press the OK button.Printing will resume, starting from the page on which the error occurred.If no message appears, printing will continue from the next page.There is remainingroll paper, but be-cause it could not beadvanced, it couldnot be detected.The unused portion of the roll is heavy, and this is placing a burden on the printer. It may be helpful to change theprinting mode, which will change the paper feed timing.Choose a higher level of Print Quality in the Advanced Settings of the printer driver. (See "Giving Priority to Particular Graphic Elements and Colors for Printing.")→P.61 Roll feed unit error. Roll feed unit error. CauseCorrective ActionThe Roll Feed Unit is not working.Turn off the printer, remove the Roll Feed Unit momentarily, and then reinstall it. (See "Removing the Roll Feed Unit.")→P.551 (See "Installing the Roll Feed Unit.")→P.552If the message is displayed again despite these measures, contact your Canon dealer for assistance. No Roll Unit. No Roll Unit. CauseCorrective ActionThe printer has received a print job, but the Roll Feed Unit is not installed.Press the Stop button and stop printing. 1. Turn the printer off and install the Roll Feed Unit. 2. Turn the printer on and resend the print job. Manual printing is selected. Manual printing is selected. CauseCorrective ActionYou have attempted to print on a sheet, but nosheet is loaded.Press ▲ or ▼ to select Load Paper, and then press the OK button. Load a sheet, andthen print. (See "Loading and Printing on Sheets.")→P.26Press ▲ or ▼ and select Stop Printing or press the Stop button to stop printing. Manual printing is selected, but a roll is loaded. Manual printing is selected, but a roll is loaded. CauseCorrective ActionA print job for printing on sheets wassent when a roll is loaded. 1. Press ▲ or ▼ to select Remove Roll Paper, and then press the OK button to stop printing. 2. After removing the roll, load and print on a sheet of the type and size of paper you have specified inthe printer driver. (See "Removing the Roll from the Printer.")→P.538 (See "Loading and Printing on Sheets.")→P.26Press ▲ or ▼ to select Stop Printing, and then press the OK button to stop printing. Wrong paper feed slot for manual paper. Wrong paper feed slot for manual paper. CauseCorrective ActionThe Paper Feed Slot used to load thesheet is different from the Paper Feed Slotspecified in Paper Source in the printerdriver.Load the sheet in the Paper Feed Slot matching the printer driver Paper Source setting as fol-lows. 1. Press ▲ or ▼ to select Eject Paper, and then press the OK button to stop printing.The sheet is now ejected.Roll feed unit error. iPF6400 User's Guide Error Message Messages regarding paper 918
CauseCorrective ActionThe Paper Feed Slot used to load thesheet is different from the Paper Feed Slotspecified in Paper Source in the printerdriver. 2. Load the paper in the Paper Feed Slot specified in the printer driver.The printer will resume printing.Change the printer driver Paper Source setting to match the Paper Feed Slot where the sheet isloaded as follows. 1. Press ▲ or ▼ to select Stop Printing, and then press the OK button. 2. In the printer driver, change the Paper Source setting to match the Paper Feed Slot wherethe sheet is loaded, and then resend the print job. Paper jam. Paper jam. CauseCorrective ActionA paper jam occurredin the printer duringprinting. 1. Cut the paper on the upper side of the Paper Feed Slot. 2. Press the OK button. 3. Remove the jammed paper. (See "Clearing Jammed Paper (Paper Feed Slot).")→P.880 (See "Clearing Jammed Roll Paper.")→P.881 (See "Clearing a Jammed Sheet, Fed Manually.")→P.884 4. Load the paper. (See "Loading Rolls in the Printer.")→P.534 (See "Loading Sheets in the Feed Slot.")→P.554 5. If "Not finished printing. Finish printing remaining jobs?" is shown on the Display Screen, press the OK button.Printing will resume, starting from the page on which the error occurred. Paper loaded askew. Paper loaded askew. CauseCorrective ActionPaper loaded crooked was detected when the paper was advanced.Press the OK button and reload the paper. (See "Loading Rolls in the Printer.")→P.534 (See "Loading Sheets in the Feed Slot.")→P.554If this error recurs after you reload the roll, re-move the Roll Holder from the printer, push theroll firmly in until it touches the Roll Holderflange, and reload the Roll Holder in the print-er. (See "Loading Rolls on the Roll Holder.")→P.531Important•To disable this message (if it is displayed repeatedly despite reloading paper, for example), choose Off or Loose in theSkew Check Lv. setting of the printer menu. However, this may cause jams and printing problems because paper may beaskew when printed. Also, the Platen may become soiled, which may soil the back of the next document when it is printed. Paper not aligned with right guide. Paper not aligned with right guide. CauseCorrective ActionSkew Check Lv. on the Control Panel menu is set to something other than Off and thepaper is not aligned with the guide on the right during loading.Follow these steps to reload the sheet. 1. Press the OK button to clear the error. 2. Reload the paper. (See "Loading Sheets in the Feed Slot.")→P.554iPF6400 Paper jam.User's Guide Error Message Messages regarding paper 919
Cannot detect papr Cannot detect papr CauseCorrective ActionThe printer could not detect the paper.Reload the paper as follows. 1. Remove the paper and press the OK button. 2. Reload the paper. (See "Loading Sheets in the Feed Slot.")→P.554 (See "Loading Rolls in the Printer.")→P.534 Cannot feed paper. Cannot feed paper. CauseCorrective ActionPaper could not be ad-vanced correctly duringfeeding. 1. Press the OK button. 2. Remove the paper. (See "Clearing Jammed Roll Paper.")→P.881 (See "Clearing a Jammed Sheet, Fed Manually.")→P.884 3. Load the paper. (See "Loading Rolls in the Printer.")→P.534 (See "Loading Sheets in the Feed Slot.")→P.554 4. If "Not finished printing. Finish printing remaining jobs?" is shown on the Display Screen, press the OKbutton.Printing will resume, starting from the page on which the error occurred.Paper could not be ad-vanced correctly duringejection. 1. Press the OK button. 2. Remove the paper. (See "Clearing Jammed Roll Paper.")→P.881 (See "Clearing a Jammed Sheet, Fed Manually.")→P.884 Cannot cut paper. Cannot cut paper. CauseCorrective ActionThere are sheets left on the Ejec-tion Guide. 1. Press the OK button and remove the paper. 2. Load paper. 3. If "Not finished printing. Finish printing remaining jobs?" is shown on the Display Screen, press theOK button.Printing will resume, starting from the page on which the error occurred. (See "Loading Rolls in the Printer.")→P.534There is a foreign object by theOutput Tray, obstructing the Cut-ter Unit. 1. Lift the Top Cover and remove the foreign object. 2. If "Not finished printing. Finish printing remaining jobs?" is shown on the Display Screen, press theOK button.Printing will resume, starting from the page on which the error occurred.You are not using the printer un-der the recommended environ-mental conditions for the paper.Use the printer only where the recommended environmental conditions for the paper are met. Note thatvarious environmental conditions are recommended for various types of paper. For details on the recom-mended environmental conditions, see the Paper Reference Guide.(See Paper Reference Guide .)You are using paper that is notcompatible with automatic cutting. 1. Specify Manual as the cutting method and use scissors or a cutting tool to cut the roll. (See "Specifying the Cutting Method for Rolls.")→P.544For information about paper that is compatible with automatic cutting, see the Paper Reference Guide.(See Paper Reference Guide .) 2. Press the OK button and remove the paper.Cannot detect papr iPF6400 User's Guide Error Message Messages regarding paper 920