Canon large format printer imagePROGRAF iPF6400 User Manual
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CauseCorrective ActionThe type of paper specified in the printerdriver does not match the type loaded inthe printer. 1. Press the Stop button and stop printing. 2. Change the type of paper in the printer driver and try printing again.Depending on the type of paper, printedlines may be noticeably misaligned.Specify Proof in Print Priority in the printer driver. (See "Giving Priority to Particular Graphic Elements and Colors for Printing.")→P.61 Borders appear during borderless printing Borders appear during borderless printing CauseCorrective ActionWhen executing borderless printing on A1 (594 mm) or A2(420 mm) rolls, the Spacer for Borderless Printing was notattached to the Roll Holder.For borderless printing on A1 (594 mm) or A2 (420 mm) rolls, attach the includedSpacer for Borderless Printing to the Roll Holder. (See "Loading Rolls on the Roll Holder.")→P.531The paper selected for borderless printing at actual sizewas wider than the actual page size.For borderless printing at actual size, use roll paper that has the same width asthe actual page size. (See "Borderless Printing at Actual Size.")→P.89There are spaces (margins) on the document.Make sure there are no register marks or transparent objects on the document.Your application is configured to include spaces (margins).Check to see if your application is configured to include spaces (margins).BordlessOversize is set to Little on the Control Panelmenu.Set BordlessOversize to Standard on the Control Panel menu. (See "Menu Settings.")→P.648iPF6400 Borders appear during borderless printingUser's Guide Troubleshooting Problems with the printing quality 901
Cannot print over a network Cannot print over a network Cannot connect the printer to the network .............................................................................................................. 902 Cannot print over a TCP/IP network ............................................................................................................................ 902 Cannot print over a NetWare network ......................................................................................................................... 902 Cannot print over AppleTalk or Bonjour networks ................................................................................................. 903 Cannot connect the printer to the network Cannot connect the printer to the network CauseCorrective ActionThe Ethernet cable isnot connected cor-rectly to the printer'sEthernet port. 1. Make sure the printer is connected to the network with the correct Ethernet cable, and then turn the printer on. Forinstructions on connecting the cable, refer to the Setup Guide. 2. Make sure the Link indicator is lit.The top and bottom indicators are lit if the printer is connected via 1000Base-T. The bottom indicator is green if theprinter is connected via 100BASE-TX, and the top indicator is orange if connected via 10BASE-T.If the Link indicator is not lit, check the following points. • Make sure the hub is on. • Make sure the end of the Ethernet cable is connected correctly.Insert the Ethernet cable until it clicks and locks in place. • Make sure there is no problem with the Ethernet cable.If there is any problem, replace the Ethernet cable. • Check the communication mode with the hub.Although the printer normally detects the hub communication mode and transmission rate automatically (in autonegotiation mode), sometimes the hub settings cannot be detected. In this case, configure the connection meth-od manually, specifying the communication mode in use. (See "Configuring the Communication Mode Manually.")→P.701 Cannot print over a TCP/IP network Cannot print over a TCP/IP network CauseCorrective ActionThe printer's IP address is not configured correctly.Make sure the printer's IP address is configured correctly. (See "Configuring the IP Address Using imagePROGRAF Device Setup Utility.")→P.703 (See "Configuring the IP Address Using the Printer Control Panel.")→P.679The printer's TCP/IP network settings are not config-ured correctly.Make sure the printer's TCP/IP network settings are configured correctly. (See "Configuring the Printer's TCP/IP Network Settings With RemoteUI.")→P.683The computer you are trying to print from is not con-figured correctly.Make sure the computer's TCP/IP network settings are configured correctly. (See "Configuring the Printer Driver Destination (Windows).")→P.682 (See "Configuring the Destination in TCP/IP Networks (Mac OS X).")→P.694 Cannot print over a NetWare network Cannot print over a NetWare network CauseCorrective ActionThe printer's NetWare settings arenot configured correctly.Make sure the printer's NetWare settings are configured correctly. In particular, make sure a valid frametype is selected. (See "Configuring the Printer's NetWare Network Settings With RemoteUI.")→P.691The computer you are trying toprint from is not configured correct-ly.Make sure the computer's NetWare settings are configured correctly. (See "Configuring NetWare Network Settings.")→P.686The NetWare server and servicesare not configured correctly.Check the following points. 1. Make sure the NetWare file server is running.Cannot connect the printer to the network iPF6400 User's Guide Troubleshooting Cannot print over a network 902
CauseCorrective ActionThe NetWare server and servicesare not configured correctly. 2. Make sure there is enough free disk space on the NetWare file server. Insufficient disk space mayprevent you from processing large print jobs. 3. Start NWADMIN or PCONSOLE and confirm that the print service is configured correctly and the printqueue is available. 4. If data transmission to a printer on another subnet fails, deactivate NCP burst mode in that printer'snetwork protocol settings. 5. If the printer is used in queue server mode, specify Other/Unknown as the printer type.The printer was turned off and onwhen not disconnected from theserver.Leave the printer off for at least 30 seconds, and then restore power. Cannot print over AppleTalk or Bonjour networks Cannot print over AppleTalk or Bonjour networks CauseCorrective ActionThe AppleTalk protocol is not ena-bled on the printer.Activate AppleTalk on the printer. (See "Configuring the Printer's AppleTalk Network Settings.")→P.698The computer you are trying to printfrom is not configured correctly.Make sure the computer's AppleTalk settings are configured correctly. (See "Configuring the Destination for AppleTalk Networks (Mac OS X).")→P.697 (See "Configuring the Destination for Bonjour Network (Mac OS X).")→P.695The computer and printer are not onthe same network.Due to the nature of Bonjour, you cannot print if the printer is on another network behind a router. Makesure the computer and printer are on the same network. For information about network settings, askyour network administrator.iPF6400 Cannot print over AppleTalk or Bonjour networksUser's Guide Troubleshooting Cannot print over a network 903
Installation problems Installation problems Removing Installed Printer Drivers Removing Installed Printer Drivers Follow these steps to remove installed printer drivers and utilities. Removing printer drivers (Windows) Remove the printer driver as follows. Note •The following instructions are for Windows XP. The method of removing printer drivers varies depending on the version ofWindows.1 From the Windows start menu, select Programs > Canon Printer Uninstaller > imagePROGRAF Printer Driver Uninstaller to display the Delete Printer window. 2 Select the printer in the list and click Delete. 3 Click Yes after the Warning message is displayed. 4 Make sure that the printer has been removed from the list, and then click Exit. Removing printer drivers and imagePROGRAF Printmonitor (Macintosh) Remove the printer driver or imagePROGRAF Printmonitor as follows. 1 Insert the User Software CD-ROM provided with the printer in the CD-ROM drive. 2 Start the printer driver installer included in the User Software CD-ROM. Open the OS X folder and double-click iPF Driver Installer X. 3 In the upper left menu, choose Uninstall, and then click Uninstall. 4 Follow the instructions on the screen to remove the printer driver or imagePROGRAF Printmonitor. Removing imagePROGRAF Status Monitor (Windows) Remove imagePROGRAF Status Monitor as follows. Note •The following instructions are for Windows XP. The method of removing printer drivers varies depending on the version ofWindows.1 Select Control Panel from the start menu. 2 Select Add or Remove Programs . 3 Select imagePROGRAF Status Monitor , and then click the Change/Remove button. Removing imagePROGRAF Device Setup Utility (Windows) Remove imagePROGRAF Device Setup Utility as follows. Note •The following instructions are for Windows XP. The method of removing printer drivers varies depending on the version ofWindows.Removing Installed Printer Drivers iPF6400 User's Guide Troubleshooting Installation problems 904
1 From the Windows start menu, select Programs > imagePROGRAF Device Setup Utility > Uninstaller (im- agePROGRAF Device Setup Utility) to start the wizard. 2 In the wizard window, click Delete, and then click Next. 3 Follow the instructions on the screen to remove imagePROGRAF Device Setup Utility. iPF6400 Removing Installed Printer DriversUser's Guide Troubleshooting Installation problems 905
Other problems Other problems The printer does not go on ............................................................................................................................................... 906 If the Printer Makes a Strange Sound ......................................................................................................................... 906 Messages advising to check the maintenance cartridge are not cleared .................................................... 906 The printer consumes a lot of ink .................................................................................................................................. 906 Ink Level Detection ............................................................................................................................................................... 907 The printer does not go on The printer does not go on CauseCorrective ActionThe printer is unplugged.Plug the power cord into the outlet, and then turn on the printer.The specified voltage is not supplied.Check the voltage of the outlet and breaker. (See "Specifications.")→P.934 If the Printer Makes a Strange Sound If the Printer Makes a Strange Sound CauseCorrective ActionThe printermakes a soundduring opera-tion.The following sounds do not indicate a problem with the printer. • There is a sound of suction from the Platen.To prevent paper from rising, paper is held against the Platen by suction from Vacuum holes under it. • Roll paper makes a fluttering sound during printing.There may be a fluttering sound when large paper is advanced. • You suddenly hear the sound of cleaning operations.At regular intervals, for printer maintenance, cleaning operations will begin automatically, even if the printer is in Sleepmode. • You suddenly hear the sound of ink agitation.At regular intervals, to ensure optimal printing quality, the ink is agitated automatically, even if the printer is in Sleepmode. Ink agitation takes about 30 seconds.The ink is also agitated automatically under the following conditions. Note that other operations are not possible while"Agitating..." is displayed on the control panel. • After the printer is turned on • After data transmission • After ink tank replacementIn other cases, contact your Canon dealer. Messages advising to check the maintenance cartridge are not cleared Messages advising to check the maintenance cartridge are not cleared CauseCorrective ActionThe printer has not detected the new Maintenance Car-tridge that was used to replace the old one.Remove the new Maintenance Cartridge you have just installed and insert it againfirmly. (See "Replacing the Maintenance Cartridge.")→P.854 The printer consumes a lot of ink The printer consumes a lot of ink CauseCorrective ActionMany full-page color images areprinted.In print jobs such as photos, images are filled with color. This consumes a lot of ink. This does not indi-cate a problem with the printer.The printer does not go on iPF6400 User's Guide Troubleshooting Other problems 906
CauseCorrective ActionHead Cleaning B in the ControlPanel menu is executed frequently.Head Cleaning B in the Control Panel menu consumes a lot of ink. This does not indicate a problemwith the printer. Unless the printer has been moved or stored for a long period or you are troubleshoot-ing Printhead problems, we recommend not performing Head Cleaning B, to the extent possible.You have just finished initial installa-tion, when more ink is consumed tofill the system.After initial installation or at the first-time use after transfer, ink flows into the system between the InkTank and Printhead, which may cause the ink level indicators to drop to 80%. This does not indicate aproblem with the printer.The Printhead nozzles are clogged.Check for nozzle clogging. (See "Checking for Nozzle Clogging.")→P.845 Ink Level Detection Ink Level Detection Ink level detection will be deactivated if you load ink tanks once emptied. Ink level detection Ink tanks specified for this printer feature an ink level detection function to prevent the ink from running out during print- ing, which prevents printer damage. (See "Ink Tanks .") →P.836 This function will not work correctly if you use refill ink tanks. As a result, printing stops. Thus, before using refill ink tanks, you must cancel the ink level detection. Printing with the ink level detection canceled may lead to printer damage and printing problems. Canon Inc. is not liable for any damage that may occur as a result of refilling ink. Important•After ink level detection has been released, this function cannot be reactivated for currently loaded Ink Tank. To use ink leveldetection again, replace the Ink Tank with new ones specified for use with the printer.•Repeatedly removing and inserting an Ink Tank may damage the connection between the Ink Tank and the printer, whichmay cause ink leakage from the Ink Tank and damage the printer. Releasing ink level detection 1 On the Display Screen, a message indicates that the ink level cannot be detected. After checking the message, press the ▶ button. 2 Press ▲ or ▼ to select Information , and then press the OK button. iPF6400 Ink Level DetectionUser's Guide Troubleshooting Other problems 907
3 A confirmation message is shown on the Display Screen about releasing ink level detection. After checking the message, press the ▶ button. 4 After checking the message, press the ▶ button. 5 Press ▲ or ▼ to select Yes, and then press the OK button. 6 Check the message and press the ▶ button. 7 Check the message and press the ▶ button. Ink Level Detection iPF6400 User's Guide Troubleshooting Other problems 908
8 Press ▲ or ▼ to select Yes, and then press the OK button. 9 A confirmation message about updating ink information is shown on the Display Screen. After checking the message, press the ▶ button. 10 Press ▲ or ▼ to select Yes, and then press the OK button. Ink level detection is now released. iPF6400 Ink Level DetectionUser's Guide Troubleshooting Other problems 909