Canon Imageclass Mf8350cdn User Guide

							
9-11
Troubleshooting
  If  Appears  
 The message appears when the paper size specifi ed in , *, or  in the  
menu is diff   erent from the size of the paper loaded in the paper cassette or multi-purpose tray. If the message appears, perform the 
following operations. 
 * Cassette 2 (optional) can be used only for MF8350Cdn. 
 Change the  menu according to the size of the loaded paper. 
 After canceling a job, see  "Setting a Paper Size and Type" ( →
P.2-16) , and then change .   
    IMPORTANT  
 For a print job 
   Check that the paper size setting on the computer is also correct.     
  
 Loading paper of the size specifi   ed in the  menu 
 See  "Loading Paper" (→
P.2-9)  and reload the paper specifi  ed in the  menu. 
 Printing from the multi-purpose tray/manual feed slot  
 When  is set to  for the multi-purpose tray, load paper in the multi-purpose tray/manual feed slot, and 
then specify the size of the loaded paper correctly. 
 
						

							
9-12
Troubleshooting
 Troubleshooting                 
 If problems occur during use of the machine, check the following items before requesting service, and then take appropriate action. 
  
 Check the Following First 
 Is the power switch turned ON?   
 Check that the power cord is securely plugged into the machine and into the wall outlet.  
 Check if electricity is supplied from the power cord. Use another power cord or check if the cord is broken using a voltmeter.  
 Turn ON the main power switch.    If there is no problem    
   
 Has the power switch been just turned ON?   
 Wait a moment until the machine starts.  
 If there is no problem    
   
 Is the machine in Sleep mode?  
 Press  [] (Energy Saver) on the operation panel to cancel the Sleep mode.  
 If there is no problem    
   
 Is the Error indicator on or blinking?  
 Make sure that paper is loaded properly in the paper cassette or multi-purpose tray.
 
  "Loading Paper" ( →
P.2-9)    
 Check if paper is jammed. 
  "Clearing Jams" ( →
P.9-2)    
 Turn OFF the main power switch of the machine, wait for more than 10 seconds, and then turn it ON. If the problem is solved, t he 
Error indicator is turned off   , and the display returns to standby mode. If the Error indicator keeps blinking, unplug the power cord, 
and contact your local authorized Canon dealer or the Canon help line.  
 If there is no problem    
   
 
						

							
9-13
Troubleshooting
 Is  a  message  displayed  on  the  display?           
 Check if an error message appears on the display of the operation panel. 
  "Display Messages" (→
P.9-9)  
 Print the transmission management report to check if an error occurs. 
 e-Manual  →
 Basic Operation  →
 Printing a List  →
 Printing a Fax Activity Report  
 If there is no problem    
   
 Is the telephone line connected or confi  gured properly? 
 Check that the telephone cable is correctly connected. Check if the cables for the telephone line port and external device por t on 
the back of the machine are connected inversely.   "Confi  guring and Connecting the Fax" ( →
 Starter Guide)  
 Make sure the machine is set for the correct telephone line type (dial/push).  
  "Select Line Type" ( →
P.6-18)    
 If You Cannot Solve a Problem    
   
 If You Cannot Solve a Problem 
Check if there is a device nearby that interferes with signal reception (e.g., microwave oven). This may aff   ect the telephone line 
status.
 See "Troubleshooting" in the e-Manual, then solve the problem.
 
						

							
9-14
Troubleshooting
  If a Pow er Failure Occurs  
 The machine cannot be used while power supply is cut off . 
 The fax function during a power failure   Documents cannot be sent or received. 
 You may not be able to make a call using the external telephone. However, the above varies depending on your telephone. 
 You may be able to get a call using the external telephone. However, the above varies depending on your telephone. 
  
    IMPORTANT  
 Data storage for when power supply is cut off   
   Even if power is suddenly lost due to a power failure or accidental unplugging, any sent or received documents stored in memo ry are backed up for 
about 5 minutes. 
    
    NOTE - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - \
- - - - - - - - - - - - - - - - - - - - - - - -  - - - - - - - - - - - - - - - - - - - - - - - - - - -  
 Charging the built-in battery 
  It takes approximately 5 hours to completely charge the built-in battery after the machine is turned ON.
  If the built-in battery is not charged enough, data may not be saved properly in the memory.
 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - \
- - - - - - - - -   - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 
•
•
•
 
						

							
9-15
Troubleshooting
  If You Ca nnot Solve a Problem  
Customer Support (U.S.A.)
If you cannot solve the problem after having referred to the information in this chapter, contact Canon Customer Care Center at 
1-800-OK-CANON Monday through Friday between the hours of 8:00 A.M. to 8:00 P.M. EST. On-line support is also available 24 hour s 
a day at the website http://www.canontechsupport.com.
Please have the following information ready when you contact Canon: Product name (Color imageCLASS MF8350Cdn/MF8050Cn)
 Serial number (a character string which consists of three alphabets and a 5-digit number and is indicated on the label located  
inside the front cover of the machine) 
   MF8350Cdn   
Serial No.
Serial Number
O
  MF8050Cn   
Serial No.
Serial Number
O
 
 Place of purchase 
 Nature of problem 
Steps you have taken to solve the problem and the results
  
 
     WARNING  
If the machine makes strange noises, emits smoke or odd odor, turn OFF the main power switch immediately, disconnect the power  cord, and contact 
Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.  
    IMPORTANT  
   Attempting to repair the machine yourself may void the limited warranty.     
•
•
•
•
•
 
						

							
9-16
Troubleshooting
Customer Support (Canada)
Canon Canada Inc., off  ers a full range of customer technical support options*:
* Support program specifi  cs are subject to change without notice.
For step-by-step troubleshooting, e-mail technical support, the latest driver or document downloads, and answers to frequently 
asked questions, visit 
http://www.canon.ca/ 
 Free live technical support 9 A.M. to 8 P.M. EST Monday through Friday (excluding holidays) for products still under warranty 
1-800-OK-CANON
For the location of the authorized service facility nearest you, visit http://www.canon.ca/ or 1-800-OK-CANON
If the problem cannot be corrected by using one of the above technical support options, repair options are available at the tim e 
of your call to the live technical support number above or via the website at http://www.canon.ca/ 
* Support program specifi  cs are subject to change without notice.
Please have the following information ready when you contact Canon: Product name (Color imageCLASS MF8350Cdn/MF8050Cn)
 Serial number (a character string which consists of three alphabets and a 5-digit number and is indicated on the label located  
inside the front cover of the machine) 
   MF8350Cdn   
Serial No.
Serial Number
O
  MF8050Cn   
Serial No.
Serial Number
O
 
 Place of purchase
Nature of problem
Steps you have taken to solve the problem and the results 
 
     WARNING  
If the machine makes strange noises, emits smoke or odd odor, turn OFF the main power switch immediately, disconnect the power  cord, and contact 
Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.  
    IMPORTANT  
   Attempting to repair the machine yourself may void the limited warranty.     
•
•
•
•
•
•
•
•
•
 
						

							
Chapter
 10
10-1
 You can set or change machine functions from the setting menu according to your purpose. 
Setting Menu List  10-2
Printing a User Data List  10-2
Contents of the Setting Menu  10-2
   Registering/Setting  the  Various  Functions  
 
						

							
10-2
Registering/Setting the Various Functions
  Setting  Menu  List       
 To see the contents of current settings, print out user's data list. 
 
OK
Report
Keys to be used for this operation
 
  1     Press [] (Report). 
  2    Select  with [] or [], and 
then press [OK]. 
  
  3    [Select  with [] or [], and then 
press [OK]. 
  4    Make sure that the paper is loaded, and then  press [OK]. 
 Load the paper indicated in the display. 
 
Supported paper:
Size: A4, LTR
Type: P1/2, Rec, Clr
OK
 
  5     Select  with [], and then press [OK]. 
 Printing  starts. 
Print user data
report list?
No
Ye s
 Printing a User Data List 
  Contents of the Setting Menu 
P. 1 - 1 2
Timer Settings
YYYY MM/DD
MM/DD/YYYY
DD/MM YYYYDate Display Type
Time&Date Settings
This area represents the first hierarchy in the menu.
This area represents hierarchies for setting item.
This area represents 
hierarchies for setting values.
The setting values with the 
gray background or of the 
boldface represents the default 
settings.
These represents reference areas in this manual. 
For the items with the       icon, see the e-Manual.
Register the size and type of the 
paper to be used.
You can also register a custom paper 
size.
[Select Paper/Settings] key
Configure the machine settings.
You can perform adjustment and 
cleaning.
[Menu] key
You can specify the settings for 
various report output conditions and 
output a report.
[Report] key
Returns to the previous hierarchy.
Proceeds to the next hierarchy.
Selects an upper item/setting value.
Selects a lower item/setting value.
Proceeds to the next hierarchy. Also, a setting 
value is determined, and an operation is 
performed.
* When  appears in the screen, you need to select   and press [OK] after specifying the setting.
Returns to the previous hierarchy.
Cancels the setting and returns to the initial 
screen.
Menu Operations
OK
Back
Reset
Viewing the Route Map
- Settings or values with  *  mark may not appear depending on the ava\
ilability of the optional accessories.
- Settings or values with       mark appear only in MF8350Cdn.
Register the following types of destination.- One-touch keys
- Coded dialing
- Group dialing
[Address Book] key
 
						

							
10-3
Registering/Setting the Various Functions
Coded DialMax 16 Char.
Address Book
12
Press [FAX].
Press [Address Book].
The address book is displayed.
Press [ ] to select [ ], and then press [OK].
23
1
34
4
Menu
12
Press [Menu].
The setting menu is displayed.
2
Select Paper/Settings
12
Press [Select Paper/Settings].
The paper selection screen is displayed.
Press [ ] to select [Paper Settings], and then press [OK].
1
2
3
3
Fax
Name
Coded Dial:Registration No. Max 40
Destination
Max 16 characters
Group
Name
Select Coded Dial/One-Touch DialDestinationSettings
ECM Sending
Speed Off
On
33600 bps 14400 bps
9600 bps
4800 bps
Long Distance Domestic
International (1)
International (2)
International (3)
P. 5 - 6
One-Touch Dial
Max 16 characters
Fax
Name
Enter Registration No.
One-Touch Dial:Registration No. Max 40
Destination
Max 16 characters
Group
Name
Enter Registration No.
Select Coded Dial/One-Touch DialDestination
One-Touch Dial: Registration No. Settings
ECM Sending
Speed Off
On
33600 bps 14400 bps 9600 bps
4800 bps
Long Distance Domestic
International (1)
International (2)
International (3)
P. 5 - 3
"Setting a Paper Size and Type" (P. 2-16) Sound Volume Control
Common Settings
Volume Key Priority
Fax Volume Settings
Off
On
Entry Tone
Off
On
Entry Error Tone
Off
On
Warning Tone
Off
On
Job Done Tone Off
Settings Menu Priority
Off
Off
Sending Done Tone
Receiving Done Tone
Scanning Done ToneCD-ROM
Copy
Fax
Scan
Status Monitor/Cancel
Select Default ScreenCD-ROM
CD-ROM
CD-ROM
CD-ROM
CD-ROM
CD-ROM
CD-ROM
CD-ROM
Off
On
Invert Screen ColorsCD-ROM
Default Screen
Selected Screen
Screen After Auto ResetCD-ROM
Off
On
Inch EntryCD-ROM
1to
5
BrightnessCD-ROM
1to 4to 7
ContrastCD-ROM
Off
OnStatus Monitor/Cancel Device Priority
Continues to the next page
1
-FaxTone:
Off ,On (Fax Volume: 1to 3)
On
- Sending Done Volume:
1 to 3
For Errors Only
- Sending Done Volume:
1 to 3
On
- Receiving Done Volume:
1 to 3
For Errors Only
- Receiving Done Volume:
1 to 3
On
- Scanning Done Volume :
1 to 3
For Errors Only
- Scanning Done Volume :
1 to 3
CD-ROM
CD-ROMGram
Pound
Gram/Pound Switch
Off
Ring Tone
OnCD-ROM
- Ring Tone Volume:1to 3
 
						

							
10-4
Registering/Setting the Various Functions
On
P.6-22
P.6-24
P.6-24
P.6-24
P.6-24
P.6-22
P.6-22
P.6-22
P.6-22
P.6-23
P.6-23
P.6-23
P.6-24
P.6-25
P.6-25
P.6-25
P.1-12
Change DefaultsCD-ROM
Copy SettingsAuto Size DetectionCD-ROM
Printer SettingsTimer Settings
Change DefaultsCD-ROM
Memory Media Settings
French
Spanish
English
Portuguese
French
Spanish
English
Portuguese
LanguageCD-ROM
Remote UI LanguageCD-ROM
Auto
Manual
Cursor MovementCD-ROM
Sound Volume Control
Common Settings
Copy Settings
Memory Media Settings Send/Receive Settings Printer SettingsTimer Settings Initialize All
Initialize MenuCD-ROM
Slow,
Normal , Fast
Scrolling SpeedCD-ROM
1to 2to 5 (seconds)
Massage Display TimeCD-ROM
Off
On
Sender ID
On Image
Above Image
Print Location
FA XTEL
Mark No. as TEL/FAX
Off
On
Auto Redial
Off
On
Redial If Error Occurs
Off
On
Check Dial Tone Before Sending
1to 2to 10 (times)
Redial Times
2to 99 (minutes)
Redial Interval
YYYY MM/DD
MM/DD/YYYY
DD/MM YYYY
Date Display Type
12 Hour (AM/PM) 24 Hour12/24 Hour Clock
Current Time Settings
2-sided Printing
OffOn
Off
On
Receive Data Reduction Off
ECM Receiving
Incoming Ring Off
On
Off On
Time&Date Settings Remote Receiving
Receive Settings
Off
Off
Manual/Auto Switch Off
Received Page Footer
OffOn
Continue Printing When Toner Is Low
Receive Settings
Print Speed Priority Print Side Priority
Paper Feed Method Switch
CD-ROM
Multi-Purpose Tray
Print Speed PriorityPrint Side Priority
Drawer 1
Print Speed PriorityPrint Side Priority
Drawer 2
*
Continues to the upper right
Fax No.
Select Line Type
Off
Off
Offhook Alarm
Fax Settings
CD-ROM
Basic Settings
ECM Sending
Send Settings Dial 10 PPS
Continues from the previous page
1to
2to 15 (seconds)
Pause Time
Continues to the next page Continues from the lower left
Off
On
Multi-Purpose Tray
Off
On
Drawer 1
Off
On
Drawer 2
*
Fax
OffOn
Multi-Purpose Tray
Off
On
Drawer 1
Off
On
Drawer 2
*
Other On
- Reduction Mode:
Auto , Preset
- Reduction Ratio:
97, 95, 90,75(%)
- Reduction Direction:
Vertical/Horizontal, Vertical
To n e On
- Offhook Alarm Volume:
1 to 3
On
- Ring Times:
1to 2to 99 (times)
On
- Remote Receive ID:
00 to 25to 99
On
- Incoming Ring Times:
1to 15to 99 (seconds)
Daylight Saving Off
On
- Start: (M/W/D)
- End: (M/W/D
)
P.6-22
P.6-22
Send/Receive Settings
Register Username
Change Defaults
Common Settings
Send Settings
Off
On
Drawer 1
Off
On
Drawer 2
*
Printer
Off
On
Drawer Auto-Slection
CD-ROM
Multi-Purpose Tray
Off
On
Drawer 1
Off
On
Drawer 2
*
Copy