Canon Imageclass Mf8350cdn User Guide

							
Chapter
 9
9-1
 This section describes solutions for cases such as paper jam and when problems are not solved. 
Clearing Jams  9-2
Document Jams in the Feeder  9-2
Paper Jams in the Paper Cassette (Cassette 1 or 2)  9-3
Paper Jams in the Multi-purpose Tray (MF8350Cdn Only)  9-4
Paper Jams in the Manual Feed Slot (MF8050Cn Only)  9-5
Paper Jams in the Rear Cover or Duplex Unit (MF8350Cdn Only)  9-6
Paper Jams in the Output Area (MF8350Cdn Only)  9-7
Paper Jams in the Output Area and Rear Cover (MF8050Cn Only)  9-8
Display Messages  9-9
Error Code  9-9
If  Appears   9-11
Troubleshooting 9-12
Check the Following First  9-12
Is the power switch turned ON?  9-12
Has the power switch been just turned ON?  9-12
Is the machine in Sleep mode?   9-12
Is the Error indicator on or blinking?   9-12
Is a message displayed on the display?   9-13
Is the telephone line connected or confi gured properly?  9-13
If You Cannot Solve a Problem  9-13
If a Power Failure Occurs  9-14
If You Cannot Solve a Problem  9-15
Customer Support (U.S.A.)  9-15
Customer Support (Canada)  9-16
    Troubleshooting  
 
						

							
9-2
Troubleshooting
   Cle arin g  Ja ms  
 When  appears on the display, a paper jam has 
occurred in the feeder or inside the machine. Following the 
procedure displayed on the screen, remove the jammed 
document or paper. 
 
   "Document Jams in the Feeder" (→
P.9-2)  
    "Paper Jams in the Paper Cassette (Cassette 1 or 2)" ( →
P.9-3)  
    "Paper Jams in the Multi-purpose Tray (MF8350Cdn Only)" ( →
P.9-4)  
    "Paper Jams in the Manual Feed Slot (MF8050Cn Only)" ( →
P.9-5)  
    "Paper Jams in the Rear Cover or Duplex Unit (MF8350Cdn  Only)" ( →
P.9-6)  
    "Paper Jams in the Output Area (MF8350Cdn Only)" ( →
P.9-7)  
    "Paper Jams in the Output Area and Rear Cover (MF8050Cn 
Only)" ( →
P.9-8)  
 
     WARNING 
 When removing the jammed document or paper 
 Take care not to cut your hands on the edges of the document or 
paper. 
 When removing jammed paper or when inspecting 
the inside of the machine 
 Do not allow necklaces, bracelets, or other metal objects to touch the 
inside of the machine, as this may result in burns or electrical shock.   
 
    CAUTION  
 If loose toner comes into contact with your skin or 
clothing 
 Wash with cold water. Warm water will set the toner. 
 When removing the jammed document or paper 
 When a paper jam occurs, follow the message displayed in the screen 
to remove jammed paper completely without a piece of paper 
remaining. Also, do not put your hands forcibly into the parts other 
than the parts directed on the screen. Failure to do so may result in 
burns or injuries.   
    IMPORTANT  
 If paper is torn 
   Remove any torn pieces to avoid further jams. 
 If repeated paper jams occur 
   Check the following. 
 Fan and tap the paper stack on a fl at surface before loading it in the 
machine. 
 Check that the paper you are using meets the requirements for use. 
   "Paper Requirements" ( →
P.2-6) 
 Make sure that you have removed any scraps of paper from the 
inside of the machine. 
  
    NOTE - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - \
- - -  
 Do not force the jammed document or paper out of the 
machine 
   Contact your local authorized Canon dealer or the Canon help line for  assistance if needed. 
 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - \
- - - - - - - - -  
  
   Document Jams in the Feeder 
 Referring to the procedure on the display, follow the steps 
below to remove jammed documents. 
 
Keys to be used for this operation
 
  1     Press []. 
 
Paper jam.
Press [ ] to
display steps.
 
  2     Remove the document loaded in the feeder. 
•
•
•
 
						

							
9-3
Troubleshooting
  3  Open the feeder cover. 
  
    4    Remove the jammed document by pulling it gently 
  
  5    Close the feeder cover. 
  6    Place documents in the feeder. 
  
   Paper Jams in the Paper Cassette (Cassette 1 
or 2) 
 Referring to the procedure on the display, follow the steps 
below to remove jammed paper. 
 * Cassette 2 (optional) can be used only for MF8350Cdn. 
 
OK
Keys to be used for this operation
 
  1   Press []. 
 Press [OK] to exit the operation screen. 
Paper jam.
Press [ ] to
display steps.
(End: Press [OK])
    2    Pull out the paper cassette. 
Hold the paper cassette with both hands.  
  
If the optional paper cassette (Cassette 2) is installed in MF8350Cdn, 
pull out the optional paper cassette also.
  3    Remove the paper by pulling it gently. 
  
  4    Insert the paper cassette into the machine. 
If the optional paper cassette (Cassette 2) is installed in MF8350Cdn, 
close the optional paper cassette also.
  5  When the following screen appears, select  
with [
], and then press [OK]. 
 The machine is ready to print. 
  
Is all of the jammed
paper removed?
No
Ye s
  
  
 
						

							
9-4
Troubleshooting
   Paper Jams in the Multi-purpose Tray 
(MF8350Cdn Only) 
 Referring to the procedure on the display, follow the steps 
below to remove jammed paper. 
 
OK
Keys to be used for this operation
 
  1   Press []. 
 Press [OK] to exit the operation screen. 
  
Paper jam.
Press [ ] to
display steps.
(End: Press [OK])
  2    Remove the paper by pulling it gently. 
  
 If the jammed paper cannot be removed easily 
 Do not try to remove it forcefully but proceed to Step 3. 
  3    Close the multi-purpose tray. 
    
 
  4    Pull out the paper cassette. 
Hold the paper cassette with both hands.
 
 
  5    Lower the manual feed transport guide. 
 (1)  Hold the tabs (A) on both sides. 
 (2)  Push them down. 
 
(A)
 
    IMPORTANT  
 Do not touch the rubber pad (A) 
   Touching it may result in deterioration in print quality. 
 
(A)
 
  
 
						

							
9-5
Troubleshooting
   6   Remove the paper by pulling it gently. 
  
 If the jammed paper cannot be removed easily 
 Do not try to remove it forcefully but proceed to Step 7. 
  7    Return the manual feed transport guide to its original position. 
  
  8    Insert the paper cassette into the machine. 
  9  When the following screen appears, select  
with [
], and then press [OK]. 
 The machine is ready to print. 
 
Is all of the jammed
paper removed?
No
Ye s
 
    NOTE - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - \
- - -  
   If the jammed paper cannot be removed in Step 6 
  See  "Paper Jams in the Rear Cover or Duplex Unit (MF8350Cdn Only)" 
(→
P.9-6)  and remove the paper.
 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - \
- - - - - - - - -    
  
  
   Paper Jams in the Manual Feed Slot 
(MF8050Cn Only) 
 Referring to the procedure on the display, follow the steps 
below to remove jammed paper. 
 
OK
Keys to be used for this operation
 
  1   Press []. 
 Press [OK] to exit the operation screen. 
Paper jam.
Press [ ] to
display steps.
(End: Press [OK])
  2    Pull out the paper cassette. 
Hold the paper cassette with both hands.
 
 
  3    Open the manual feed slot cover. 
  
  
 
						

							
9-6
Troubleshooting
  4    Lower the manual feed transport guide. 
 (1)  Hold the tabs (A) on both sides. 
 (2)  Push them down. 
 
(A)
 
  5    Remove the paper by pulling it gently. 
  
  6    Return the manual feed transport guide to its original position. 
  
  7    Close the manual feed slot cover. 
  
  8    Insert the paper cassette into the machine. 
  9  When the following screen appears, select  
with [
], and then press [OK]. 
 The machine is ready to print. 
  
Is all of the jammed
paper removed?
No
Ye s
 
 
  
  
  
   Paper Jams in the Rear Cover or Duplex Unit 
(MF8350Cdn Only)
 
 Referring to the procedure on the display, follow the steps 
below to remove jammed paper. 
 
Keys to be used for this operation
 
  1   Press []. 
 
Paper jam.
Press [ ] to
display steps.
 
  2    Open the rear cover. 
 
(1)
(2) 
  3    Open the paper output guide by holding the  green tab (A). 
 
(A)
 
 
						

							
9-7
Troubleshooting
   4  Remove the paper by pulling it gently. 
  
 Make sure that no paper is jammed inside the paper output guide, 
and then close it. 
  5    Remove the paper by pulling it gently. 
  
  6    Holding the tabs (A) on both sides, close the  duplex unit. 
 Close the guide fi rmly until it clicks. 
 
(A)
(A)
 
  7  Remove the paper by pulling it gently. 
  
  8  Close the rear cover. 
 The machine is ready to print. 
  Paper Jams in the Output Area (MF8350Cdn 
Only)
 Referring to the procedure on the display, follow the steps 
below to remove jammed paper. 
 
Keys to be used for this operation
 
  1   Press []. 
 
Paper jam.
Press [ ] to
display steps.
 
  2    Open the front cover. 
  
  3    Lift the scanning platform. 
  
  4    Remove the paper by pulling it gently. 
  
  5    Lower the scanning platform. 
 
						

							
9-8
Troubleshooting
6     Close the front cover. 
 The machine is ready to print. 
  
   Paper Jams in the Output Area and Rear 
Cover (MF8050Cn Only) 
 Referring to the procedure on the display, follow the steps 
below to remove jammed paper. 
 
Keys to be used for this operation
 
  1   Press []. 
 
Paper jam.
Press [ ] to
display steps.
 
  2    Lift the scanning platform. 
  
  3    Remove the paper by pulling it gently. 
  
  4    Lower the scanning platform. 
  5    Open the rear cover. 
 (2)
(1)
 
  6    Remove the paper by pulling it gently. 
  
  7    Close the rear cover. 
 The machine is ready to print. 
 
						

							
9-9
Troubleshooting
   Disp lay  Messages      
 If messages appear, see the following and solve the problem. 
     e-Manual →
 Troubleshooting  →
 Display Messages   
An error code is a 3-digit code recorded as an error log when an error occurs.
You can check the code in the following locations.
 Error codes for fax jobs    Error send report
 Error receive report
 Job history in the system status screen 
•
•
•
 Error codes for print jobs    Job history in the system status screen  •
 
2010 01/01 02:07 AM FAX 0 0 0 1
ÎÎÎÎÎÎÎÎÎÎÎÎÎÎÎÎÎÎÎÎÎÎÎ
ÎÎÎÎÎÎÎÎÎÎÎÎÎÎÎÎÎÎÎÎÎÎÎ ÎÎÎ ÎÎÎError Report (Send)
Send job resulted in error.
Job No.
Address
Name
Start Time
Call Length
Sheets
Result 0123
0123456789
name
01/01 02:07 AM
01'15
1
NG #018 Busy/No Signal
Error code
 
 For details on the reports, see the following. 
       e-Manual 
→
 Basic Operation  →
 Setting the Auto Printing Reports   
For details on the error code, see the following. 
#001 Cause A document may be jammed.
Action Remove the jammed document.
#003 Cause Because the data is too large, it is taking excessive time to send/receive the document.
Action 1 Reduce the scanning resolution, and then send the document.
Action 2 Reduce the scanning resolution or ask the sender to divide the document before sending it.
#005 Cause 1 The recipient did not respond within 35 seconds.
Action Repeat the procedure from the fi rst step. Additionally, ask the recipient to check the fax machine. If you are 
making an overseas call, add a pause to the fax number.
Cause 2 The recipient may not be using a G3 fax machine.
Action Ask the recipient what type of fax machine is being used, and then send the document to the recipient's G3 fax 
machine. If the recipient does not have a G3 fax machine, send the document again using a communication 
mode compatible with the recipient's fax machine.
#012 Cause The recipient's machine has run out of paper.
Action Ask the recipient to make sure that paper is loaded in their machine.
#018 Cause 1 Redialing was not able to obtain any response. The recipient was not able to respond due to a telephone call etc.
Action Wait a moment, and then try again. Nevertheless, if you cannot send the document, ask the recipient to make 
sure that their fax machine is turned ON. If the recipient is making a telephone call, wait a moment, and then send 
the document again.
Cause 2 You were not able to send the document because the recipient was making a telephone call etc. Action Make sure that the recipient can communicate with you, and then try again.
Cause 3 The settings of the recipient's machine are diff  erent from those of yours.
Action Make sure that the recipient can communicate with you, and then try again.
Cause 4 A pause was not added to the fax number when you made an overseas fax.
Action Add a pause after the country code or the recipient's fax number, and then redial the number. If you want to send 
the document to the recipient registered under a one-touch key, change the settings for international sending in 
the detailed setting screen.
  Err or  Code 
 
						

							
9-10
Troubleshooting
#022Cause Sending faxes from a computer is restricted.
Action The restriction needs to be released. Contact your administrator for more details.
 e-Manual → Security → Restricting Destination Operations/Sending Functions → Restricting Faxes Sent from a 
Computer
#037 Cause 1 The machine's memory is full.
Action 1 Print, send, or delete any documents stored in the memory.
Action 2 For a copy job, divide the document into two or set  to  before 
copying.
 e-Manual → Copy → Selecting Image Quality (Copy)
Cause 2 The data size exceeds the machine's memory size. Action Reduce the data resolution or change the fi le format to reduce the data size.
#054 Cause 1 When a fax is sent from a computer, the user abbreviation or the user fax number is not registered.
Action Register the user abbreviation and the user fax number.
Cause 2 When a fax is sent from a computer or when the destination is imported from the address book, the recipient's fax 
number exceeds 40 digits.
Action Register the recipient's fax number again.
#099 Cause You canceled the job in a user's operation.
Action Send it again as needed.
#701 Cause 1 Authentication of ID or PIN failed due to departmental ID management.
Action Specify the correct department ID or PIN, repeat the operation.
Cause 2 Unknown ID jobs are restricted.
Action The restriction needs to be released. Contact your administrator for more details.
 e-Manual → Security → Specifying the Setting for Departmental ID Management → Specifying Whether or Not 
to Receive a Print Job from an Unknown ID  e-Manual 
→ Security → Specifying the Setting for Departmental ID Management → Specifying Whether or Not 
to Receive a Scan Job from an Unknown ID
#822 Cause The job cannot be printed due to the incorrect image format.
Action Repeat the operation.
#852 Cause An error has occurred because the main power switch was turned OFF while a job was being processed.
Action Repeat the operation.
#853 Cause
The job was not able to be processed due to the reason why it was canceled from an application or operating 
system while the print data was being sent to this machine from a computer etc.
Action Check the settings, and then repeat the operation.
#861 Cause 1 Printing cannot be performed because print data was received from a printer driver which is not for the machine.
Action Print the data again from the printer driver for the machine.
Cause 2 Printing cannot be performed because print data is broken. Action Repeat the operation.
#863 Cause A process problem in the printer has occurred, and the machine does not operate properly
Action Turn OFF the main power switch, wait for more than 10 seconds, and then turn it ON again.
If the problem is not solved, turn OFF the main power switch, disconnect the power cord, and contact your local 
authorized Canon dealer or the Canon help line.
#995 Cause The job waiting to be sent or received has canceled by a user.
Action Retry to send or receive the job as needed.