Canon Fax L2000ip User Guide

							7
Troubleshooting
Clearing Printer Feed Jams7-15
3While holding the green label, flip the transfer guide up a, and 
slowly pull the paper out from below b.
CAUTION
 The toner fixing unit and its surroundings inside the machine may become hot 
during use. When removing jammed paper or when inspecting the inside of the 
machine, do not touch the toner fixing unit and its surroundings, as doing so may 
result in burns or electrical shock.
IMPORTANT
 When removing the jammed paper, be careful not to touch the transfer charging roller. If 
the roller becomes dirty, the print quality deteriorates.
 After removing the jammed paper, make sure you insert the paper cassette all the way 
into the main unit until it locks into place.
NOTE
 After removing the paper, gently place the transfer guide back to its original position.
1
2Transfer 
Charging RollerTransfer 
GuideGreen Label
 
						

							Clearing Printer Feed Jams7-16
Troubleshooting
7
Duplexer Area
1Remove the upper paper cassette.
2Pull the green lever on the left front of the machine to open the 
bottom of the duplexer.
Green Lever
 
						

							7
Troubleshooting
Clearing Printer Feed Jams7-17
3Reach in and pull out the jammed paper from the duplexer area.
4Push the bottom of the duplexer back up until it clicks into place.
Duplexer
Duplexer
 
						

							Clearing Printer Feed Jams7-18
Troubleshooting
7
5Reinsert the paper cassette into the machine.
NOTE
 To reset the printer and continue printing, open the printer cover all the way and close it. 
If the Error lamp does not stop blinking, there is still jammed paper inside the machine. 
Check the other areas of the machine to clear all paper jams.
 
						

							Service Call Message7-19
7
Troubleshooting
Service Call Message
If a malfunction occurs to the machine, service call messages appear on the LCD display.
WA R N I N G
 Do not connect or disconnect the power plug with wet hands, as this may result in electrical 
shock.
CAUTION
 Always grasp the plug portion when disconnecting the power plug. Pulling by the power cord 
may expose or snap the core wire, or otherwise damage the power cord. If the cord is 
damaged, this could cause an electricity leak and result in a fire or electrical shock.
IMPORTANT
 If you disconnect the power cord when there is any stored job, a built-in battery keeps a trickle of 
current supplied to the memory so all of the documents currently stored in memory can be saved for 
up to 12 hours.
Calling Your Local Authorized Canon Dealer
If service call messages appear on the LCD display, follow the procedure described below to 
solve the problem.
EXXX
 
						

							Service Call Message7-20
Troubleshooting
7
1Disconnect the power cord, wait for more than 10 seconds, then 
connect it again.
2If the problem persists, disconnect the power cord again, and 
contact your local authorized Canon dealer.
NOTE
 When consulting your local authorized Canon dealer, check the following:
- Model name
- Problem and status of the machine
- Error code on the LCD display
 
						

							Error Code Table (Listed by Number)7-21
7
Troubleshooting
Error Code Table (Listed by Number)
Errors in reports are recorded as numbers because there is not enough space to print a 
detailed description of the error in the report. When errors are recorded in reports, note the 
error code number, and check it against the table below to learn more about what caused the 
error and how to remedy it. Try to solve the problem following the procedure described as 
“Remedy.” If you cannot find the corresponding error code below, refer also to Chapter 13, 
“Troubleshooting,” in the Facsimile Guide.
#0001
Cause A document may be jammed in the ADF (Automatic Document Feeder).
Remedy Remove the jammed document and try again. (See “Clearing Document Feed 
Jams”, on p. 7-2.)
#0003
Cause The document is longer than 1 meter.
Remedy Make a reduced copy of the document with a copy machine, then send the 
copy. You can also cut the document, and paste it onto smaller sheets of 
paper. (See Chapter 14, “Appendix,” in the Facsimile Guide.)
#0009
Cause 1 The paper cassette on your machine is out of paper.
Remedy Refill the paper cassette, and make sure the paper stack is below the tabs. 
(See “Loading Paper into the Paper Cassettes”, on p. 1-41.)
Cause 2 If the paper cassette is still loaded with paper, the paper cassette may not be 
installed correctly.
Remedy Check all paper cassettes, and make sure they are installed correctly.
Cause 3 Recording paper may have jammed inside the paper cassette.
Remedy Check the paper cassette, and clear the paper jam. (See “Clearing Printer 
Feed Jams”, on p. 7-5.)
 
						

							Error Code Table (Listed by Number)7-22
Troubleshooting
7
##0322 to ##0330
Cause A fatal error has occurred.
Remedy Contact your local authorized Canon dealer where you purchased your Canon 
product for assistance.
 
						

							List of LCD Display Messages (Alphabetical List)7-23
7
Troubleshooting
List of LCD Display Messages 
(Alphabetical List)
This section explains a list of messages that appear on the LCD display when a problem occurs 
in the machine.
CHECK DOCUMENT
Cause A document page may be jammed or may not have been fed correctly by the 
ADF (Automatic Document Feeder).
Remedy 1 Clear the paper jam, and try placing the document again. (See “Clearing 
Document Feed Jams”, on p. 7-2.)
Remedy 2 If the document does not feed correctly, clean the rollers. (See “Cleaning the 
Scanning Area”, on p. 6-13.)
CHECK PRINTER
Cause Printer malfunction.
Remedy Press  (Stop). Disconnect the machine from its power source, wait a few 
minutes, then connect the power cord to the power outlet. If the machine is 
connected to a UPS (Uninterruptable Power Supply), disconnect the power 
cord, and plug into an AC outlet. If the message remains on the LCD display 
and the machine does not return to the Standby mode, call your local 
authorized Canon dealer.
CHECK PRINTER COVER
Cause The printer cover is not closed completely.
Remedy Check the printer cover, and make sure that it is completely closed. Make sure 
a toner cartridge is installed, and resting properly underneath the printer cover.
DOCUMENT TOO LONG
Cause The document is longer than 1 meter.
Remedy Make a reduced copy of the document with a copy machine, then send the 
copy. You can also cut the document, and paste it onto smaller sheets of 
paper. (See Chapter 14, “Appendix,” in the Facsimile Guide.)
 
						

							List of LCD Display Messages (Alphabetical List)7-24
Troubleshooting
7
ENTER DEPT. ID
Cause Department ID restriction has been set.
Remedy You have to enter the Department ID and password (if set) in order to operate 
the machine.
HANG UP PHONE
Cause The transaction has completed, but the handset is not sitting completely on its 
cradle.
Remedy Make sure the handset is sitting completely on its cradle.
INCORRECT PAPER SIZE
Cause The paper size set in the PAPER SETTINGS menu does not match the paper 
size loaded in the paper cassettes or MP tray.
Remedy Set the correct paper size in the PAPER SETTINGS menu. Open the printer 
cover and close it to reset the printer.
MEMORY FULL PLEASE WAIT
Cause The memory is full.
Remedy Wait until the current document transmission is complete.
OUTPUT TRAY FULL
Cause The output tray is full of paper.
Remedy Pick up the printed pages in the output tray.
PRT ALT. PAPER SIZE? YES=( ) NO=(#)
Cause The size of the available recording paper loaded in a paper cassette does not 
match the size of the document waiting to be printed.
;Remedy 1 If you do not mind printing the document on a different paper size, press [ ].
Remedy 2 If you want to print on the correct paper size, press  (Stop) ➞ load the 
correct size paper ➞ press  (Start).