Canon Fax L2000ip User Guide

							Clearing Printer Feed Jams7-5
7
Troubleshooting
Clearing Printer Feed Jams
Observe these guidelines when you are inspecting the machine for printer feed jams:
 If the paper jam occurred as a result of a power failure, restore power to the main unit by 
reconnecting it to the power source before you follow the procedure below.
 Make sure you check all the areas described below because paper jams can occur at more 
than one location.
 Follow the exact order of the steps below.
 When removing the paper cassettes, remove them gently.
If a paper jam occurs during printing, the Error lamp blinks red, and the following message 
appears on the LCD display:
CAUTION
 The toner fixing area becomes very hot. Do not touch any parts in the fixing area when you 
are clearing a paper jam.
IMPORTANT
 Wash off any toner from your hands or clothing immediately with cold water.
REC. PAPER JAM
 
						

							Clearing Printer Feed Jams7-6
Troubleshooting
7
Locating a Paper Jam
A paper jam can occur in any of the following locations shown below. You should check each 
location for jammed paper, and remove it carefully. If a paper jam occurs in any of the areas 
shown below, use the table to direct you to the proper section to help you clear the jam.
* A paper jam may occur in this area when using duplex printing with the printer function.
IMPORTANT
 Paper jams can occur in more than one location at a time, so ensure that all locations indicated in the 
illustration are checked.
AreaPage
1. Face-Up Tray Area 7-7
2. Output Tray Area 7-8
3. Imaging Area 7-11
4. MP Tray Area 7-13
5. Paper Cassettes Area 7-14
6. Duplexer Area* 7-16
2. Output Tray Area
1. Face-Up Tray Area
6. Duplexer Area3. Imaging Area
4. MP Tray Area
5. Paper Cassettes 
Area
 
						

							7
Troubleshooting
Clearing Printer Feed Jams7-7
Face-Up Tray Area
1Gently pull out the jammed paper.
IMPORTANT
 If the jammed paper cannot be easily removed, do not force it out. This happens when 
the trailing edge of the paper is still within the paper feed area. Follow the procedure 
from step 2 on p. 7-8 (“Output Tray Area”) to remove the jammed paper.
 The pressure from the pressure roller must be released before removing the paper. To 
do this, follow steps 1 through 4 on p. 7-11 (“Imaging Area”) to hold the green label, and 
flip the transfer guide up. Then, try removing the jammed paper from this area. After 
removing the paper, gently place the transfer guide back to its original position.
NOTE
 If you cannot see the paper, check the imaging area. (See “Imaging Area”, on p. 7-11.)
 
						

							Clearing Printer Feed Jams7-8
Troubleshooting
7
Output Tray Area
1Open the face-up tray.
2Hold up the face-up tray slightly a to release the lock pin b c 
which is located on the right side of the tray.
 
						

							7
Troubleshooting
Clearing Printer Feed Jams7-9
NOTE
 When you release the lock pin on the face-up tray, be sure to firmly hold the face-up tray 
and lower it down slowly.
3Remove the jammed paper.
●If you can see the edge of the paper:
❏Gently remove the jammed paper.
 
						

							Clearing Printer Feed Jams7-10
Troubleshooting
7
●If you cannot see the edge of the paper:
❏Pull the paper up using both hands.
❏After the paper’s edge has rolled out, pull the paper forward carefully.
IMPORTANT
 If you cannot see the paper, check the imaging area. (See “Imaging Area”, on p. 7-11.) 
 The pressure from the pressure roller must be released before removing the paper. To 
do this, follow steps 1 to 4 on p. 7-11 (“Imaging Area”) to hold the green label, and flip 
the transfer guide up. Then, try removing the jammed paper from this area. After 
removing the paper, gently place the transfer guide back to its original position.
 
						

							7
Troubleshooting
Clearing Printer Feed Jams7-11
4Close the face-up tray.
The hooks automatically catch the lock pins.
Imaging Area
1Lift the document feeder tray and document output tray.
2Open the printer cover, and remove the toner cartridge.
 
						

							Clearing Printer Feed Jams7-12
Troubleshooting
7
IMPORTANT
 Store the toner cartridge in its original protective bag to avoid exposure to light.
 Be sure to open the printer cover to its full extent.
3If you see the edge of the jammed paper in the imaging area, 
remove the paper by pulling it slowly.
4If you do not see the edge of the paper, flip the transfer guide a 
up holding it by the green label, and remove the jammed paper 
b.
After the paper’s back edge has come out, slowly pull the paper forward and 
out of the main unit.
CAUTION
 The toner fixing unit and its surroundings inside the machine may become hot 
during use. When removing jammed paper or when inspecting the inside of the 
machine, do not touch the toner fixing unit and its surroundings, as doing so may 
result in burns or electrical shock.
IMPORTANT
 When removing the jammed paper, be careful not to touch the transfer charging roller 
(see p. 6-12). If the roller becomes dirty, the print quality deteriorates.
Green Label
Transfer 
Guide
 
						

							7
Troubleshooting
Clearing Printer Feed Jams7-13
MP Tray Area
1If a paper jam occurs in the MP tray area, follow the procedure for 
clearing the paper jam in the Imaging area.
For details on clearing a paper jam in the Imaging area, see “Imaging Area”, on 
p. 7-11.
2If you cannot easily reach the paper to clear the jam, slowly pull 
the jammed paper out from the front.
IMPORTANT
 Do not pull the jammed paper upwards when removing it from the main unit. This could 
damage the paper sensor.
 
						

							Clearing Printer Feed Jams7-14
Troubleshooting
7
Paper Cassettes Area
1Remove the paper cassette.
●If you can see the edge of the paper:
❏Locate the jammed paper inside the main unit, and gently pull it out. 
NOTE
 If the paper does not come out easily, or you cannot grasp the edge of the paper easily, 
do not force it out. Proceed to step 2.
●If you cannot see the edge of the paper:
❏Proceed to step 2.
2Lift the document feeder tray and document output tray, open the 
printer cover, and remove the toner cartridge.
For details, see steps 1 and 2 of “Imaging Area”, on p. 7-11.
IMPORTANT
 Store the toner cartridge in its original protective bag to avoid exposure to light.