Canon Eos Rebel Sl1 100d Instruction Manual

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If a problem occurs with the camera, first refer to this Troubleshooting 
Guide. If this Troubleshooting Guide does not resolve the problem, 
contact your dealer or nearest Canon Service Center.
 Do not recharge any battery pack ot her than a genuine Canon Battery 
Pack LP-E12.
  If the battery charger has a problem,  the protection circuit will stop the 
charging and the charge lamp will blink in orange. If this happens, 
unplug the charger’s power plug from  the power outlet and detach the 
battery pack. Attach the battery  pack to the charger again and wait a 
while before connecting the char ger to a power outlet again.
  Make sure the battery is properly  installed in the camera (p.32).
  Make sure the card slot/battery compartment cover is closed (p.32).
  Recharge the battery (p.30).
  Press the < B> button 
(p.50).
  If the power is turned off while an image is being recorded to the card, 
the access lamp will remain on/con tinue to blink for a few seconds. 
When the image recording is comple ted, the power will turn off 
automatically.
Troubleshooting Guide
Power-Related Problems
The battery pack does not recharge.
The battery charger’s lamp blinks.
The camera does not operate even when the 
power switch is set to < 1>.
The access lamp still blinks even when the power 
switch is set to < 2>.
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332
 Use a fully-charged battery pack (p.30).
  The rechargeable battery pack  performance will degrade over 
repeated use. Purchase a new one.
  The number of possible shots will decrease with any of the following 
operations:
• Pressing the shutter button  halfway for a prolonged period.
• Often activating only the AF without taking a picture.
• Using the lens’ Image Stabilizer.
• Using the LCD monitor often.
• Continuing Live View shooting or movie shooting for a prolonged  period.
  Auto power off is in effect. If y ou do not want auto power off to take 
effect, set [ 52: Auto power off ] to [Disable ] (p.217).
  Even if [ 52: Auto power off ] is set to [Disable], the LCD monitor will 
still turn off after the camera is le ft idle for 30 min. (The camera’s 
power does not turn off.) Press the < B> button to turn on the LCD 
monitor.
  The camera cannot be used with EF-M lenses (p.
40).
The battery becomes exhausted quickly.
The camera turns off by itself.
Shooting-Related Problems
The lens cannot be attached.
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Troubleshooting Guide
 Make sure the card is  properly inserted (p.32).
  Slide the card’s write-protect switch  to the write/erase position (p.32).
  If the card is full, replace the  card or delete unnecessary images to 
make space (p.32, 268).
  If you try to focus in the One- Shot AF mode while the focus 
confirmation light < o> in the viewfinder blin ks, a picture cannot be 
taken. Press the shutter button halfw ay again to refocus automatically, 
or focus manually (p.43, 107).
  If a card error message  is displayed, see page 
34 or 343.
  Set the lens focus mode switch to < AF> (p.40).
  To prevent camera shake, press t he shutter button gently (p.42, 43).
  If the lens has an Image Stabilizer, set the IS switch to < 1>.
  In low light, the shutter speed may  become slow. Use a faster shutter 
speed (p.114), set a higher ISO speed  (p.98), use flash (p.111), or use 
a tripod.
  Set the AF operation to One-Shot AF . Focus lock is not possible in the 
AI Servo AF mode, or when servo ta kes effect in AI Focus AF mode 
(p.103).
No images can be shot or recorded.
The card cannot be used.
The image is out of focus.
I cannot lock the focus and recompose the shot.
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334
 Horizontal stripes (noise) or irregular exposures can be caused by 
fluorescent light, LED bulbs, or other light sources during viewfinder or 
Live View shooting. Also, the expos ure or color tone may not come out 
right. A slow shutter s peed may solve the problem.
  During viewfinder shooting or Live View shooting, if you use a TS-E 
lens (except the TS-E17mm f/4L or TS -E24mm f/3.5L II) and shift or tilt 
the lens or use an Extension Tube , the standard exposure may not be 
obtained or the exposure may be irregular.
  Depending on the lens type, shutter speed, aperture, subject 
conditions, brightness, etc., the  continuous shooting speed may 
become slower.
  With ISO 12800 or “ H” (equivalent to ISO 25600), the maximum burst 
for continuous shooting will  greatly decrease (p.99).
  Set [ z3: High ISO speed NR] to [ Standard/Low/Disable]. If it is set 
to [High ] or if [Multi Shot Noise Reduction ] is set, the maximum burst 
during continuous shooting will  greatly decrease (p.131).
  With [Chromatic aberration: Enable ], the maximum burst for 
continuous shooting will gr eatly decrease (p.135).
  During WB bracketing, the maximum burst for continuous shooting will 
decrease (p.145).
  If you shoot something that has fine  detail (such as a field of grass), 
the file size will be larger and the  actual maximum burst may be lower 
than the number mentioned on page 95.
Horizontal stripes appear, or th e exposure or color tone look 
strange.
The standard exposure cannot be obtained or the 
exposure is irregular.
The continuous shooting speed is slow.
The maximum burst during cont inuous shooting is lower.
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Troubleshooting Guide
 Under [ 54: Custom Functions (C.Fn) ], if [3: Highlight tone priority ] 
is set to [ 1: Enable ], ISO 100 cannot be set. If [ 0: Disable] is set, ISO 
100 can be set (p.301). This also a pplies to movie shooting (p.186).
  Under [ 54: Custom Functions (C.Fn) ], if [3: Highlight tone priority ] 
is set to [ 1: Enable ], the [H] ISO speed (equivalent to ISO 25600) 
cannot be selected even when [ 2: ISO expansion] is set to [1: On]. If 
[ 0: Disable ] is set for [ 3: Highlight tone priority ], [H] can be set 
(p.301).
  Under [ 54: Custom Functions (C.Fn) ], if [3: Highlight tone priority ] 
is set to [ 1: Enable ], Auto Lighting Optimizer cannot be set. If [ 0: 
Disable ] is set, the Auto Lighting  Optimizer can be set (p.301).
  Set [ z2: Auto Lighting Optimizer ] to [Disable ]. When [Standard/
Low/High ] is set, even if you set a  decreased exposure compensation 
or flash exposure compensation, the image may come out bright 
(p.130).
  If you shoot at night when the backg round is dark, the shutter speed 
becomes slow automatically (slow- sync shooting) so that both the 
subject and background are properly  exposed. To prevent a slow 
shutter speed, under [ z2: Flash control ], set [Flash sync. speed in 
Av mode ] to [1/200-1/60 sec. auto ] or [1/200 sec. (fixed) ] (p.232).
ISO 100 cannot be set.
ISO speed [H] (equivalent to  ISO 25600) cannot be set.
The Auto Lighting Optimizer cannot be set.
Even though I set a decrease d exposure compensation, 
the image comes out bright.
When I use the < f> mode with flash, the shutter 
speed becomes slow.
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 In shooting modes (     < 6>) whose 
default setting is  (Auto flash), the built-in flash will rise 
automatically when necessary.
  If you shoot continuously with the bui lt-in flash at short intervals, the 
flash may stop operating to protect the flash unit.
  If you use a flash unit other than an  EX-series Speedlite, the flash will 
always be fired at full output (p.312).
  Under [ z2: Flash control ] and [External flash C.Fn setting ], if 
[ Flash metering mode ] is set to [TTL], the flash will always fire at full 
output (p.233).
  If flash exposure compensation has already been set with the external 
Speedlite, flash exposure com pensation cannot be set with the 
camera. When the external Speedlit e’s flash exposure compensation 
is canceled (set to 0), flash ex posure compensation can be set with 
the camera.
  Under [ z2: Flash control ], set [Flash sync. speed in Av mode ] to 
[ Auto ] (p.232).
  The built-in flash’s pop-up mechanism  moves slightly. This is normal 
and not a malfunction.
The built-in flash is  raised by itself.
The built-in flash does not fire.
The flash always fires at full output.
I cannot set flash exposure compensation when 
using an external Speedlite.
High-speed sync cannot be set in the < f> mode.
The camera makes a noise when it is shaken.
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Troubleshooting Guide
 If you use flash, the shutter will  make two sounds each time you shoot 
(p.151).
  Depending on the shooting conditions,  focusing the subject may take 
longer. Either use FlexiZone  - Single or focus manually.
  It indicates that the camera’s intern al temperature is high. If the white 
 icon is displayed, the still phot o’s image quality may deteriorate. 
If the red < E> icon is displayed, it indica tes that the Live View or 
movie shooting will soon stop  automatically (p.178, 212).
  If the card’s writing speed is  slow, movie shooting may stop 
automatically. Use an SD Speed Class 6 “ ” or faster card. To 
find out the card’s reading/writ ing speed, refer to the card 
manufacturer’s Web site, etc.
  If the movie shooting time reaches  29 min. 59 sec., the movie shooting 
will stop automatically.
  In shooting modes other than , the ISO speed is set 
automatically. In the < a> mode, you can freely set the ISO speed 
(p.186).
The shutter makes two shooting sounds during 
Live View shooting.
With FlexiZone - Multi, it takes longer to autofocus.
During Live View and movie shooting, a white < s> or red 
< E > icon is displayed.
Movie shooting stops by itself.
The ISO speed cannot be set for movie shooting.
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338
 If you change the shutter speed or  aperture during movie shooting, the 
changes in the exposu re may be recorded.
  Zooming the lens during movie s hooting can cause changes in the 
exposure regardless of whether the  lens’ maximum aperture changes 
or not. The changes in the expos ure may be recorded as a result.
  If you move the camera to the left  or right quickly (high-speed panning) 
or shoot a moving subject, t he image may look distorted.
  Flickering, horizontal stripes (noise ), or irregular exposures can be 
caused by fluorescent light, LED  bulbs, or other light sources during 
movie shooting. Also, changes in t he exposure (brightness) or color 
tone may be reco rded. In the  mode, a slow shutter speed may 
solve the problem.
  Check if your finger is  blocking the speaker (p.22).
  Check if [ 53: Touch control ] is set to [Standard] or [Sensitive ] 
(p.55).
The exposure changes during movie shooting.
The subject looks distorted during movie shooting.
The image flickers or horizontal stripes appear during 
movie shooting.
Operation Problems
During touch screen operations, the beeper suddenly 
sounds softer.
Touch screen operation is not possible.
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Troubleshooting Guide
 In Basic Zone modes and in movie  shooting mode, certain tabs and 
menu options are not displayed. Se t the shooting mode to a Creative 
Zone mode (p.46).
  Set the color space to sRGB. If Adobe  RGB is set, the first character 
will be an underscore (p.146).
  It is a movie file (p.222).
  If the card already contains re corded images, the image number may 
not start from 0001 (p.221).
  Make sure the correct date and time has been set (p.37).
  Check the time zone and daylight saving time (p.37).
  The shooting date and time does not  appear in the picture. The date 
and time is instead recorded  in the image data as shooting 
information. When printing, you can  imprint the date and time in the 
picture by using the date and time recorded in the shooting information \
(p.287).
Display Problems
The menu screen shows few tabs and options.
The file name’s first charac ter is an underscore (“_”).
The file name starts with “MVI_”.
The file numbering does not start from 0001.
The shooting date and time displayed is incorrect.
The date and time is not in the picture.
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 If the card has recorded a number of images greater than the camera 
can display, [ ###] will be displayed (p.249).
  If the LCD monitor is dirty,  use a soft cloth to clean it.
  In low or high temperatures, the  LCD monitor display may seem slow 
or may look black. It  will return to normal at room temperature.
  [Eye-Fi settings ] will appear only when an Ey e-Fi card is inserted in 
the camera. If the Eye-Fi card has  a write-protect switch set to the 
LOCK position, you will not be abl e to check the card’s connection 
status or disable Eye- Fi transmission (p.313).
  It is the highlight alert (p.272). Overexposed highl ight areas with a loss 
of highlight detail will blink.
  If the image is protected, it  cannot be erased (p.266).
  Movies edited with a computer us ing the provided ImageBrowser EX 
(p.366) or other software cannot  be played back with the camera. 
However, video snapshot albums  edited with EOS Video Snapshot 
Task (p.206) can be  played on the camera.
[###] is displayed.
The LCD monitor does not display a clear image.
[Eye-Fi settings] does not appear.
Playback Problems
Part of the image blinks in black.
The image cannot be erased.
The movie cannot be played back.
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