Canon EOS 5D Mk.4 Manual
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![Page 566
Troubleshooting Guide
564
For viewfinder shooting and Live View shooting, the ISO speed
will be set according to the setting of [ Range for stills] under
[ z 2: ISO speed settings ] (p.180). For movie shooting, the ISO
speed will be set according to the setting of [ Range for movies]
or [ Range for H ] under [ z2: ISO speed settings ] (p.379).
If you change the shutter speed or aperture during movie
shooting, the changes in the exposure may be recorded.
Shooting a few test movies is...](http://img.usermanuals.tech/thumb/14/56547/w64_d_1487074127-eos5d-mk4-im-en_d-565.png "Page 566
Troubleshooting Guide
564
For viewfinder shooting and Live View shooting, the ISO speed
will be set according to the setting of [ Range for stills] under
[ z 2: ISO speed settings ] (p.180). For movie shooting, the ISO
speed will be set according to the setting of [ Range for movies]
or [ Range for H ] under [ z2: ISO speed settings ] (p.379).
If you change the shutter speed or aperture during movie
shooting, the changes in the exposure may be recorded.
Shooting a few test movies is...")
![Page 567
565
Troubleshooting Guide
If you move the camera to the left or right (panning) or shoot a
moving subject, the image may look distorted. The problem may
be more noticeable in time-lapse movie shooting.
High Frame Rate movies do not record sound.
For High Frame Rate movie shooting, if [ Free run] is set for
[ Count up ] under [z5: Time code ] (p.365), the time code will not
be appended. Also, if there is HDMI output, the time code will not
be appended to the HDMI video output (p.367).
For...](http://img.usermanuals.tech/thumb/14/56547/w64_d_1487074127-eos5d-mk4-im-en_d-566.png "Page 567
565
Troubleshooting Guide
If you move the camera to the left or right (panning) or shoot a
moving subject, the image may look distorted. The problem may
be more noticeable in time-lapse movie shooting.
High Frame Rate movies do not record sound.
For High Frame Rate movie shooting, if [ Free run] is set for
[ Count up ] under [z5: Time code ] (p.365), the time code will not
be appended. Also, if there is HDMI output, the time code will not
be appended to the HDMI video output (p.367).
For...")
![Page 568
Troubleshooting Guide
566
Set the < R> switch to the left (lock release, p.62).
Check the [ 55: Multi function lock ] setting (p.90).
Check if [ 52: Touch control ] is set to [Standard] or [Sensitive ]
(p.72).
Check the [ 83: Custom Controls ] setting (p.495).
In the < A> mode, some menu tabs and options are not
displayed. Set the shooting mode to < d>, < s>, < f >,
or < F> (p.67).
Under the [ 9] tab, [ Menu display ] is set to [Display from My
Menu tab ] or [Display only My Menu tab ]....](http://img.usermanuals.tech/thumb/14/56547/w64_d_1487074127-eos5d-mk4-im-en_d-567.png "Page 568
Troubleshooting Guide
566
Set the < R> switch to the left (lock release, p.62).
Check the [ 55: Multi function lock ] setting (p.90).
Check if [ 52: Touch control ] is set to [Standard] or [Sensitive ]
(p.72).
Check the [ 83: Custom Controls ] setting (p.495).
In the < A> mode, some menu tabs and options are not
displayed. Set the shooting mode to < d>, < s>, < f >,
or < F> (p.67).
Under the [ 9] tab, [ Menu display ] is set to [Display from My
Menu tab ] or [Display only My Menu tab ]....")
![Page 569
567
Troubleshooting Guide
Set [ z2: Color space ] to [sRGB ]. If [Adobe RGB ] is set, the first
character will be an underscore (p.217).
[5 1: File name ] is set to [*** + image size ]. Select the camera’s
unique file name (preset code) or the file name registered under
User setting 1 (p.220).
If the card already contains recorded images, the image file
number may not start from 0001 (p.223).
Make sure the correct date and time are set (p.51).
Check the time zone and daylight saving time...](http://img.usermanuals.tech/thumb/14/56547/w64_d_1487074127-eos5d-mk4-im-en_d-568.png "Page 569
567
Troubleshooting Guide
Set [ z2: Color space ] to [sRGB ]. If [Adobe RGB ] is set, the first
character will be an underscore (p.217).
[5 1: File name ] is set to [*** + image size ]. Select the camera’s
unique file name (preset code) or the file name registered under
User setting 1 (p.220).
If the card already contains recorded images, the image file
number may not start from 0001 (p.223).
Make sure the correct date and time are set (p.51).
Check the time zone and daylight saving time...")
![Page 570
Troubleshooting Guide
568
If the number of images recorded on the card exceeds the number
the camera can display, [ ###] will be displayed.
In low temperatures, the display speed of the AF points may
become slower due to the AF point display device’s (liquid crystal)
characteristics. The display speed wi ll return to normal at room
temperature.
If the LCD monitor is dirty, use a soft cloth to clean it.
The LCD monitor display may seem slightly slow in low
temperatures or look black in hi gh...](http://img.usermanuals.tech/thumb/14/56547/w64_d_1487074127-eos5d-mk4-im-en_d-569.png "Page 570
Troubleshooting Guide
568
If the number of images recorded on the card exceeds the number
the camera can display, [ ###] will be displayed.
In low temperatures, the display speed of the AF points may
become slower due to the AF point display device’s (liquid crystal)
characteristics. The display speed wi ll return to normal at room
temperature.
If the LCD monitor is dirty, use a soft cloth to clean it.
The LCD monitor display may seem slightly slow in low
temperatures or look black in hi gh...")
![Page 571
569
Troubleshooting Guide
[3 3: Highlight alert ] is set to [Enable] (p.401).
[3 3: AF point disp. ] is set to [Enable] (p.402).
When you play back an image appli ed with distortion correction
(p.209), the AF points are not displayed.
If the image is protected, it cannot be erased (p.412).
Copying movie files exceeding 4 GB may not work. For details,
see page 435.
The camera may not be able to play back images taken with
another camera.
Movies edited with a computer cannot be played...](http://img.usermanuals.tech/thumb/14/56547/w64_d_1487074127-eos5d-mk4-im-en_d-570.png "Page 571
569
Troubleshooting Guide
[3 3: Highlight alert ] is set to [Enable] (p.401).
[3 3: AF point disp. ] is set to [Enable] (p.402).
When you play back an image appli ed with distortion correction
(p.209), the AF points are not displayed.
If the image is protected, it cannot be erased (p.412).
Copying movie files exceeding 4 GB may not work. For details,
see page 435.
The camera may not be able to play back images taken with
another camera.
Movies edited with a computer cannot be played...")
![Page 572
570
Troubleshooting Guide
If there is a drastic change in the exposure level during
autoexposure movie shooting, the recording will stop momentarily
until the brightness stabilizes. In such a case, shoot in the < a>
mode (p.340).
Since the High Frame Rate movie will be recorded as a 29.97 fps/
25.00 fps movie file, it will play back in slow motion at 1/4 speed.
Make sure the [ 53: Video system ] is correctly set to [ For NTSC]
or [ For PAL ] (depending on the video system of your TV set)....](http://img.usermanuals.tech/thumb/14/56547/w64_d_1487074127-eos5d-mk4-im-en_d-571.png "Page 572
570
Troubleshooting Guide
If there is a drastic change in the exposure level during
autoexposure movie shooting, the recording will stop momentarily
until the brightness stabilizes. In such a case, shoot in the < a>
mode (p.340).
Since the High Frame Rate movie will be recorded as a 29.97 fps/
25.00 fps movie file, it will play back in slow motion at 1/4 speed.
Make sure the [ 53: Video system ] is correctly set to [ For NTSC]
or [ For PAL ] (depending on the video system of your TV set)....")
![Page 574
Troubleshooting Guide
572
When you select [ Clean nowf], the shutter will make a
mechanical sound during the cleaning, but the picture will not be
recorded to the card (p.458).
If you repeatedly turn the power switch < 1> and < 2> within
a short time period, the < f> icon may not be displayed (p.49).
From the EOS DIGITAL Solution Disk (CD-ROM, p.4), install EOS
Utility (EOS software, p.598) to your computer (p.599).
An interface cable cannot be used to connect the camera to a
computer when a...](http://img.usermanuals.tech/thumb/14/56547/w64_d_1487074127-eos5d-mk4-im-en_d-573.png "Page 574
Troubleshooting Guide
572
When you select [ Clean nowf], the shutter will make a
mechanical sound during the cleaning, but the picture will not be
recorded to the card (p.458).
If you repeatedly turn the power switch < 1> and < 2> within
a short time period, the < f> icon may not be displayed (p.49).
From the EOS DIGITAL Solution Disk (CD-ROM, p.4), install EOS
Utility (EOS software, p.598) to your computer (p.599).
An interface cable cannot be used to connect the camera to a
computer when a...")
569 Troubleshooting Guide [3 3: Highlight alert ] is set to [Enable] (p.401). [3 3: AF point disp. ] is set to [Enable] (p.402). When you play back an image appli ed with distortion correction (p.209), the AF points are not displayed. If the image is protected, it cannot be erased (p.412). Copying movie files exceeding 4 GB may not work. For details, see page 435. The camera may not be able to play back images taken with another camera. Movies edited with a computer cannot be played back with the camera. If you operate the camera’s dials or lens during movie shooting, the operation sound will also be recorded. Using the Directional Stereo Microphone DM-E1 (sold separately) is recommended (p.363). Playback Problems Part of the image blinks in black. A red box is displayed on the image. During image playback, the AF points are not displayed. The image cannot be erased. The movie cannot be copied. Still photos and movies cannot be played back. Operation sound and mechnical sound can be heard during movie playback.
570 Troubleshooting Guide If there is a drastic change in the exposure level during autoexposure movie shooting, the recording will stop momentarily until the brightness stabilizes. In such a case, shoot in the < a> mode (p.340). Since the High Frame Rate movie will be recorded as a 29.97 fps/ 25.00 fps movie file, it will play back in slow motion at 1/4 speed. Make sure the [ 53: Video system ] is correctly set to [ For NTSC] or [ For PAL ] (depending on the video system of your TV set). Make sure the HDMI cable’s plug is inserted all the way in (p.432). If the movie file size reaches 4 GB, another movie file will be created automatically (p.360). However, if you use a CF card exceeding 128 GB or an SDXC card formatted with the camera, you can record a movie to a single file even exceeding 4 GB. You can grab frames only from 4K movies. Frame grabbing is not possible with Full HD movies, Hi gh Frame Rate (HD) movies, and 4K movies shot with a different camera. The movie appears to freeze momentarily. The movie plays in slow motion. No picture on the TV set. There are multiple movie files for a single movie shoot. I cannot grab frames from a movie.
571 Troubleshooting Guide Depending on your card reader and computer OS, large-capacity CF cards or SDXC cards may not be properly recognized. In such a case, connect your camera to the computer with the interface cable, then transfer the images to the computer using EOS Utility (EOS software, p.598). 41 and 61 images cannot be processed with the camera. Use Digital Photo Professional (E OS software, p.598) to process those images. With this camera, you cannot resize or crop JPEG c images, 1 /41 /61 images, or frame-grab images from 4K movies saved as still photos (p.452, 454). White, red, blue, or other colored dots of light may appear on images if the sensor is affected by cosmic rays, etc. Their appearance may be surpressed if you perform [ Clean nowf] under [ 53: Sensor cleaning ] (p.458). Although Dual Pixel RAW images can be processed with [x1: RAW image processing ], this camera cannot process the image using Dual Pixel data. For usi ng Dual Pixel data, process the images with the Digital Photo Prof essional (EOS software, p.598). My card reader does not recognize the card. I cannot process the RAW image. I cannot resize or crop the image. Dots of light appear on the image. The Dual Pixel information cannot be used for processing the RAW images.
Troubleshooting Guide 572 When you select [ Clean nowf], the shutter will make a mechanical sound during the cleaning, but the picture will not be recorded to the card (p.458). If you repeatedly turn the power switch < 1> and < 2> within a short time period, the < f> icon may not be displayed (p.49). From the EOS DIGITAL Solution Disk (CD-ROM, p.4), install EOS Utility (EOS software, p.598) to your computer (p.599). An interface cable cannot be used to connect the camera to a computer when a Wi-Fi connec tion is already established. When using [ 32: Image transfer ] to transfer images to a computer, make sure EOS Utilit y’s main screen is displayed. Sensor Cleaning Problems The shutter makes a sound during sensor cleaning. Automatic sensor cleaning does not work. Computer Connection Problems I cannot transfer images to a computer.
573 If there is a problem with the camera, an error message will appear. Follow the on- screen instructions. * If the error still persists, write down the error code number and contact your nearest Canon Service Center. Error Codes NumberError Message and Solution 01 Communications between the camera and lens is faulty. Clean the lens contacts. Î Clean the electrical contacts on the camera and lens, use a Canon lens, or remove and install the battery again (p.27, 28, 44). 02 Card* cannot be accessed. Reinsert or replace card * or format card * with the camera. Î Remove and insert the card again, replace the card, or format the card (p.45, 73). 04 Cannot save images because card* is full. Replace card*. ÎReplace the card, erase unnecessa ry images, or format the card (p.45, 439, 73). 06 Sensor cleaning could not be performed. Turn the camera off and on again. Î Operate the power switch (p.49). 10, 20 30, 40 50, 60 70, 80 99An error prevented shooting. Turn the camera off and on again or re-install the battery. Î Operate the power switch, remove and install the battery again, or use a Canon lens (p.49, 44). Error number Cause and countermeasures
574 •TypeType: Digital, single-lens reflex, AF/AE camera Recording media: CF cards (Type I, UDMA Mode 7 supported)SD/SDHC*/SDXC* memory cards * UHS-I cards compatible. Image sensor size: Approx. 36.0 x 24.0 mm Compatible lenses: Canon EF lenses * Excluding EF-S and EF-M lenses (The effective angle of view of a lens is approximately equivalent to that of the focal length indicated.) Lens mount: Canon EF mount • Image SensorType: CMOS sensor Effective pixels: Approx. 30.4 megapixels * Rounded off to the nearest 10,000 pixels. Aspect ratio: 3:2 Dust delete feature: Auto/Manual, Appending Dust Delete Data • Recording SystemRecording format: Design rule for Camera File System (DCF) 2.0 Image type: JPEG, RAW (14-bit Canon original), RAW+JPEG simultaneous recording possible Pixels recorded: L (Large) : Approx. 30.1 megapixels (6720 x 4480) M (Medium) : Approx. 13.3 megapixels (4464 x 2976) S1 (Small 1) : Approx. 7.5 megapixels (3360 x 2240) S2 (Small 2) : Approx. 2.5 megapixels (1920 x 1280) S3 (Small 3) : Approx. 0.35 megapixels (720 x 480) RAW : Approx. 30.1 megapixels (6720 x 4480) M-RAW : Approx. 16.9 megapixels (5040 x 3360) S-RAW : Approx. 7.5 megapixels (3360 x 2240) Dual Pixel RAW: Possible Recording function: Standard, Auto switch card, Record separately, Record to multiple Create/select a folder: Possible File name: Preset code / User setting 1 / User setting 2 File numbering: Continuous, Auto reset, Manual reset Specifications
575 Specifications • Image Processing During ShootingPicture Style: Auto, Standard, Portrait, Landscape, Fine Detail, Neutral, Faithful, Monochrome, User Defined 1 - 3 White balance: Auto (Ambience priority), Auto (White priority), Preset (Daylight, Shade, Cloudy, Tungsten light, White fluorescent light, Flash), Custom, Color temperature setting (approx. 2500-10000 K) White balance correction and white balance bracketing features provided * Flash color temperature information transmission possible Automatic image brightness correction: Auto Lighting Optimizer provided Noise reduction: Applicable to high ISO speed shots and long exposures Highlight tone priority: Provided Lens aberration correction: Peripheral illumination correct ion, Distortion correction, Digital Lens Optimizer, Chromatic aberration correction, Diffraction correction • ViewfinderType: Eye-level pentaprism Coverage: Vertical/Horizontal approx. 100% (with eyepoint approx. 21 mm) Magnification: Approx. 0.71x (-1 m -1 with 50mm lens at infinity) Eyepoint: Approx. 21 mm (from eyepiece lens center at -1 m-1) Dioptric adjustment range: Approx. -3.0 - +1.0 m-1 (dpt) Focusing screen: Fixed Grid display: Provided Electronic level: Provided Function setting display: Battery (remaining capacity), Shooting mode, White balance, Drive mode, AF operation, Metering mode, Image type: JPEG/RAW, Digital Lens Optimizer, Dual Pixel RAW, Flicker detection, Warning indicator, AF status Mirror: Quick-return type Depth-of-field preview: Provided
576 Specifications • Autofocus (during viewfinder shooting)Type: TTL secondary image-registration, phase-difference detection with the dedicated AF sensor AF points: Max. 61 points (Cross-type AF point: Max. 41 points) * Number of available AF points, Dual cross-type AF points, and Cross-type AF points vary depending on the lens used. * f/2.8-sensitive, Dual cross-type AF at five center vertical AF points (AF group: With Group A lenses) Focusing brightness range: EV -3 - 18 (Conditions: f/2. 8-sensitive center AF point, One-Shot AF, room temperature, ISO 100) Focus operation: One-Shot AF, AI Servo AF, AI Focus AF, Manual focusing (MF)AF area selection mode: Single-point Spot AF (manual selection), Single-point AF (manual selection), AF point expansion (manual selection: above, below, left, and right), AF point expansion (manual selection: surround), Zone AF (manual selection of zone), Large zone AF (manual selection of zone), Automatic selection AF AF point automatic selection conditions: Based on EOS iTR AF setting (Enables AF incorporating human face/color information) * iTR: Intelligent Tracking and Recognition AF Configuration Tool: Case 1 - 6 AI Servo AF characteristics: Tracking sensitivity, Acceleration/deceleration tracking, AF point auto switching AF function customization: 17 functions AF fine adjustment: AF Microadjustment (All lenses by the same amount, Adjust by lens) AF-assist beam: Emitted by the EOS-dedicated external Speedlite • Exposure ControlMetering mode: Approx. 150,000-pixel RGB+IR metering sensor and 252-zone TTL open-aperture metering EOS iSA (Intelligent Subject Analysis) system • Evaluative metering (linked to all AF points) • Partial metering (approx. 6.1% of viewfinder at center) • Spot metering (approx. 1.3% of viewfinder at center) • Center-weighted average metering Metering brightness range: EV 0 - 20 (at room temperature, ISO 100)
577 Specifications Shooting mode: Scene Intelligent Auto, Program AE, Shutter-priority AE, Aperture-priority AE, Manual exposure, Bulb exposure, Custom shooting modes (C1/C2/C3) ISO speed (Recommended exposure index): Scene Intelligent Auto: ISO 100 - ISO 12800 set automaticallyP, Tv, Av, M, B: ISO Auto, ISO 100 - ISO 32000 manual setting (in 1/3- or whole-stop increments), and expansion to L (equivalent to ISO 50), H1 (equivalent to ISO 51200), H2 (equivalent to ISO 102400) provided. * If highlight tone priority is set, the settable ISO speed range will be ISO 200 - ISO 32000. ISO speed settings: Still photo shooting range, Auto range, Auto minimum speed settable Exposure compensation: Manual: ±5 stops in 1/3- or 1/2-stop increments AEB: ±3 stops in 1/3- or 1/2-stop increments (can be combined with manual exposure compensation) AE lock: Auto: Applied in One-Shot AF mode with evaluative metering when focus is achieved Manual: With AE lock button Flicker reduction: Possible Interval timer: Shooting interval and shot count settable Bulb timer: Bulb exposure time settable • HDR ShootingDynamic range adjustment: Auto, ±1, ±2, ±3 Effects: Natural, Art standard, Art vivid, Art bold, Art embossed Auto image align: Provided • Multiple ExposuresShooting method: Function/control priority, Continuous shooting priority Number of multiple exposures: 2 to 9 exposures Multiple-exposure control: Additive, Average, Bright, Dark • ShutterType: Electronically-controlled, focal-plane shutter Shutter speed:1/8000 sec. to 30 sec. (total shutter speed range; available range varies by shooting mode), Bulb, X-sync at 1/200 sec.
578 Specifications • Drive SystemDrive mode: Single shooting, High-speed continuous shooting, Low- speed continuous shooting, Si lent single shooting, Silent continuous shooting, 10-sec. self-timer/remote control, 2- sec. self-timer/remote control Continuous shooting speed: High-speed continuous shooting: Max. approx. 7.0 shots/ sec. * Continuous shooting speed decreases during Anti- flicker shooting, during Dual Pixel RAW shooting, during Live View shooting with Servo AF, or with Digital Lens Optimizer set. * The maximum continuous shooting speed during high- speed continuous shooting may decrease depending on the power source type, battery level, temperature, flicker reduction, Dual Pixel RAW shooting, Digital Lens Optimizer, shutter speed, a perture, subject conditions, brightness, AF operation, lens, flash use, shooting function settings, etc. Low-speed continuous shooting: Max. approx. 3.0 shots/ sec. Silent continuous shooting: Max. approx. 3.0 shots/sec. Max. burst: JPEG Large/Fine: Approx. 110 shots (Card Full) RAW: Approx. 17 shots (Approx. 21 shots) RAW+JPEG Large/Fine: Approx. 13 shots (Approx. 16 shots) * Based on Canon’s standard testing CF card (Standard: 8 GB / High speed: UDMA Mode 7, 64 GB) and Canon’s testing standards (high-speed continuous shooting, ISO 100, Standard Picture Style, no IPTC information appended). * Figures in parentheses apply to an UDMA Mode 7, with a CF card based on Canon’s testing standards. * “Card Full” indicates that shooting is possible until the card becomes full.