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Brother Printers Intellifax 4750 Plain Paper 4mb 14 4k Owners Manual

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    							17 - 7TROUBLESHOOTING AND ROUTINE MAINTENANCE
    Printing
    and
    Receiving
    FaxesCondensed print and If your copy looks good, you probably had a
    horizontal streaks, the bad  connection, with static or interference on
    top and bottom of the phone line. If the copy looks bad, call
    sentences are cut off. Brother Customer Service at 1-800-284-4329
    (USA), 1-800-853-6660 (from within Canada)
    or 1-514-685-6464 (from within Montreal).
    Vertical streaks/ Sometimes you may see vertical streaks/black
    black lines appear on lines on the faxes you receive.  Either your the
    faxes you receive. machineÕs primary corona wire for printing may
    be dirty, or the sending partyÕs fax scanner may
    be dirty.  Clean your primary corona wire (see
    page 17-21), or ask the sender to make a copy to
    see if the problem is with the sending machine.
    Try receiving from another fax machine.
    If the problem continues, call Brother Customer
    Service at 1-800-284-4329 (USA) or
    1-800-853-6660 (From within Canada) or
    1-514-685-6464 (From within Montreal).
    Machine ÒhearsÓ If your machine is set to Easy Receive ON, and
    voice as CNG tone. it answers voice calls by trying to receive a fax,
    try turning Easy Receive to OFF.
    Horizontal streaks You may get a fax with horizontal streaks or
    with missing lines.  Usually this is caused by a
    poor telephone connection.  Ask the other party
    to send the fax again.
    Received faxes appear If the received data is divided and printed on 2
    as split or blank pages. pages or if you get an additional blank page,
    your Paper Size setting may not be correct for
    the paper you are using. (See page 5-5.)
    If you are using the fixed reduction feature,
    check to see if the reduction ratio is suitable for
    the paper in your machine. (See page 5-4.)
    Difficulty Suggestions
    If You Are Having Difficulty with Your Machine
    If you think there is a problem with your machine, make a copy first.
    If the copy looks good, the problem is probably not your machine.
    Check the table below and follow the troubleshooting tips. 
    						
    							17 - 8TROUBLESHOOTING AND ROUTINE MAINTENANCE
    Phone Line
    or
    ConnectionsDialing does not work Check for a dial tone.  Change TONE/PULSE
    setting. (See Tone/Pulse, page 4-1.) Check all
    line cord connections, and make sure the curled
    handset cord is not in the EXT jack.  Check
    power cord connection.  Send a manual fax by
    pressing 
    HookÑORÑby lifting the handset, and
    dialing the number. Wait to hear fax receiving
    tones before pressing Start.
    Machine does not Make sure the machine is in the correct
    answer when called receiving mode for your setup (either FAX,
    FAX/TEL, TAD). Check for dial tone. If
    possible, call your machine to hear it answer. If
    there is still no answer, check the telephone line
    cord connection. Connect a standard telephone
    handset to the machineÕs telephone jack. If
    there is no ringing when you call your machine,
    call your Telephone Company to check the line.
    No dial tone on the Press 
    HookÑORÑLift the handset.  If you hear
    handset no dial tone, check telephone line cord
    connections at the machine and wall jack.
    Check that the handset curled cord is connected
    to the machineÕs handset jack. Test the wall
    jack with another single line telephone.  If no
    dial tone on the wall outlet, call your
    Telephone Company.
    Poor transmitting Try changing your resolution to FINE or
    quality SUPERFINE. (See Resolution, page 6-8.)
    Make a copy to verify the machineÕs scanner
    operation.
    Transmission There is probably temporary noise or static on
    report prints the phone line. Try sending the fax again. If the
    ÒResults:NGÓ problem continues, call the Telephone Company
    to check your phone line.
    When the receiving Sometimes the resolution mode you chose when
    party says the picture you sent your fax may not have been
    is not clear appropriate. Send the fax again, but try using
    the FINE or SUPERFINE mode. Also, your
    machineÕs scanner may be dirty, so try cleaning
    it. (See page 17-21.)
    When the receiving Your machineÕs scanner may be dirty or theparty
    says vertical receiving partyÕs  print head may be dirty.
    streaks appear on the Clean your scanner, (see page 17-21) and make a
    faxes they receive copy to check if the receive problem was
    caused by your machine.
    Difficulty Suggestions
    Sending
    Faxes 
    						
    							17 - 9TROUBLESHOOTING AND ROUTINE MAINTENANCE
    Handling
    Incoming
    CallsDouble-ring in The machine knows the incoming call is not a
    FAX/TEL Mode fax so it is signaling you to answer the
    telephone call. Pick up the machineÕs handset
    or answer from an extension or external phone
    and press your machineÕs Telephone Answer
    Code (default setting is #51).
    Transferring a fax call If you answered at the machine, press 
    Start and
    to the machine hang up immediately.  If you answered at an
    extension or external phone, press your machineÕs
    Remote Activation Code (default setting is
    51). When your machine answers, hang up.
    The Caller ID does The Caller ID signal is sent ten seconds after
    not display after the Call Waiting Signal and speaking may
    the Call Waiting interfere with it. When you hear the Call
    Signal Waiting signal, ask the other party to hold
    (For FAX 4750, while you catch the other call. Then stop
    MFC 8300, MFC 8600 speaking until you see the Caller ID on the LCD.
    and MFC 8700 only)
    I have difficulty with If you have Call Waiting, Caller ID, Call
    custom features on a Waiting/Caller ID, Ring Master, Voice Mail, an
    single line answering machine, alarm system or any other
    (For FAX 4750, custom features on a single phone line with
    MFC 8300, MFC 8600 your fax machine, it may create a problem
    and MFC 8700 only) sending or receiving fax data.
    Example #1: If you are having a telephone
    conversation and a fax communication signal
    comes through on your Call Waiting Caller ID
    feature, you can verify that the second call is a
    fax by switching to it.  You have the option to
    receive the fax call, by asking the first caller to
    hang up to clear the line.
    Example #2: If you are sending or receiving a
    fax message while a Call Waiting Caller ID (or
    other custom feature) signal comes through on
    the line, the signal can temporarily interrupt or
    disrupt the fax data.  BrotherÕs ECM feature
    should help overcome this problem.  This
    condition is related to the telephone system
    industry, and is common to all devices that
    send and receive information on a single,
    shared line with custom features.  If avoiding a
    slight interruption is crucial to your business, a
    separate line with no custom features is
    recommended.
    Vertical streaks Sometimes you may see vertical streaks on
    appear in copies. your copies. Either the scanner or the primary
    corona wire for printing is dirty. Clean them
    both. (See pages 17-21 and 17-22.)
    Difficulty Suggestions
    Copy
    Quality
    Difficulties 
    						
    							17 - 10TROUBLESHOOTING AND ROUTINE MAINTENANCE
    Difficulty Suggestions
    General
    Printing
    DifficultiesThe machine does not Check the following:
    print. ¥ The machine is plugged in. (See page 2-8.)
    ¥ The toner cartridge and drum unit are installed
    properly. (See page 2-3.)
    ¥ The interface cable is securely connected
    between the machine and computer.
    (See page 12-3 or 12-9 for MFC 8300, or See
    MFC Software Manual page 2-3 or 2-10 for
    MFC 8600 and MFC 8700.)
    ¥ Check to see if LCD is showing an error
    message. (See page 17-2.)
    The machine prints Reset the machine or unplug the electrical cord
    unexpectedely or it and plug it back in.  Check the primary settings
    prints garbage. in your application software to make sure it is
    set up to work with your machine.
    The machine cannot The machine received a very complex print job
    print full pages of a and could not process part of the page. This
    document. print. may be solved in several ways.  If you are
    using Windows
    ¨ 3.1x, Windows¨ 95/98 or
    Windows NT¨ Workstation Version 4.0 with the
    supplied printer driver, see the ÒWindows¨
    Setup Printing ProblemsÓ section. Try to
    reduce the complexity of your document or
    reduce print resolution.
    The machine prints Your computer is not recognizing the printerÕs
    first couple of pages input buffer full signal.  Please make sure to
    correctly, then some connect the printer cable correctly.
    pages have text missing.
    The machine cannot ¥ Reduce the printer resolution.  Reduce the
    print full pages of complexity of your document and try again.
    a document. Reduce the graphic quality or the number of
    A MEMORY FULL font sizes within your application software.
    message occurs.
    ¥ Expand the printer memory by installing one
    of the optional memory boards (ME8000 or
    ME16000).
    My headers or footers Most laser printers have a restricted area that
    appear when I viewwill not accept print.  Usually these are the first
    my document on the two lines and last two lines, leaves 62 printable
    screen but do not lines.  Adjust the but do not show up when show
    up when I print top and bottom margins in your document to
    them. allow for this.
    I cannot print from my Make sure the Windows
    ¨ printer driver is
    application software. installed and you select it in your application
    software. Windows¨
    Setup
    Printing
    Difficulties 
    						
    							17 - 11TROUBLESHOOTING AND ROUTINE MAINTENANCE
    DOS Setup
    Printing
    DifficultiesI cannot print from my Check that the DOS application software
    application software. interface settings match those of your printer:
    for example, if you are using a parallel printer
    cable, you would probably set your DOS
    software printer port to LPT1. Check for an
    error message on the LCD.
    The machine prints, This is an indication that your application
    but it prints incorrect printer emulation Prints setting and the
    information. machineÕs printer emulation do not match.
    Sometimes Check your application software to make sure
    it prints a couple of you selected the correct printer driver.  The
    characters and then machine emulates HP LaserJet IIP.  Try setting
    ejects the pages, etc. the machine to HP emulation in Remote
    Printer Console and then select the
    HP LaserJet IIP printer in your application
    software.
    The machine prints the This is common problem first with database
    part of my document software and part of spreadsheet software when
    but does not print the they are not correctly set up. The data has been
    last page (The LCD sent to the printer but the printer did not receive
    shows REMAINED the Page Eject command. Press 
    FF/Cont to eject
    DATA). the page. Then ask your software supplier how
    to add a Page Eject (or Form Feed) command to
    the end of your print job.
    How can I change the Use the Remote Printer Console (RPC)
    user settings or program.
    default settings on the
    machine?
    The machine does not Check to see if the CHECK PAPER or
    load paper. The LCD PRINTER JAM message appears on the LCD.
    shows CHECK PAPER If so, the multi-purpose paper cassette may be
    or PRINTER JAM. out of paper or not properly installed. If it is
    empty, load a new stack of paper into the
    feeder. If there is paper in the multi-purpose
    paper cassette, make sure it is straight. If the
    paper is curled, you should straighten it.
    Sometimes it is helpful to remove the paper,
    turn the stack over and put it back into the
    multi-purpose paper cassette. Reduce the
    amount of paper in the multi-purpose paper
    cassette, then try again. Check the manual feed
    mode is not selected in the printer driver.
    The machine does not Reinsert the paper firmly, load one sheet at a
    feed paper from the time. Make sure that manual feed mode is
    manual feed slot. selected in the printer driver.
    How can I load You can load envelopes from the manual feed
     envelopes? slot. Your application software must be set up
    to print the envelope size you are using. This is
    usually done in the Page Setup or Document
    Setup menu of your software. Refer to your
    software application manual.
    Difficulty Suggestions
    Paper
    Handling
    Difficulties 
    						
    							17 - 12TROUBLESHOOTING AND ROUTINE MAINTENANCE
    Paper
    Handling
    Difficulties
    (Cont.)
    Difficulty Suggestions
    What paper can I use? You can use plain paper, envelopes,
    transparencies, labels and organizer paper.
    (For information on paper you can use, see
    Acceptable Paper, on page 2-5.)
    How can I clear paper See Printer Jams, on page 17-6.
    jams?
    Printouts are too dark Adjust the print conditions by setting the Print
    or light. Density function.  It has been factory set to the
    middle position. (See Setting the Print
    Density, on page 5-6.)
    Printed pages contain You may fix this by wiping the scanner windows
    white stripes. with a clean soft cloth.  (See Routine
    Maintenance and Cleaning the Drum Unit,
    on pages 17-21 and 17-22.)  If you still see
    white stripes or faint images and the display
    shows CHANGE DRUM SOON, replace the
    drum unit with a new one. Check the machineÕs
    environment. Conditions such as humidity, high
    temperatures, etc. may cause this print defect to
    occur.
    Printed pages are Clean the machineÕs interior and the primary
    stained corona with wire of the drum unit. (See Routine
    toner or have vertical Maintenance and Cleaning the Drum Unit,
    stripes. on pages 17-21 and 17-22.) Make sure that the
    tab of the corona wire is at the home position.
    If after cleaning, you still see dark stripes or
    toner stains and the display shows CHANGE
    DRUM SOON, replace the drum unit with a
    new one.
    Printed pages have Make sure that you use paper that meets the
    white spots in blackspecifications. Rough surface or thick media can
    text and graphic areas. cause the problem. If you still see white spots
    and the display shows CHANGE DRUM
    SOON, replace the drum unit with a new one.
    Check the machineÕs environment; conditions
    such as high humidity may cause this situation
    to occur.
    Toner scatters and Adjust the print conditions by setting the Print
    stains the printed Density function. Remove the drum unit and
    page. clean the machineÕs interior. (See Routine
    Maintenance, Cleaning the Printer and
    Cleaning the Drum Unit, on pages 17-21 and
    17-22.) Make sure that you use paper that
    meets specifications. (See page 2-6.) If you
    still have scattered toner and the display shows
    CHANGE DRUM SOON, replace the drum
    unit with a new one. Check the machineÕs
    environment; high temperature and high
    humidity conditions may cause this condition to
    occur.
    White Stripes or
    Faint lmages
    Dark Stripes or
    Toner Stains
    White Spots
    Scattering Toner
    Print
    Quality
    Difficulties 
    						
    							17 - 13TROUBLESHOOTING AND ROUTINE MAINTENANCE
    Print
    Quality
    Difficulties
    (Cont.)
    Difficulty Suggestions
    The whole page is Clean the machineÕs interior and the primary
    printed black. corona wire of the drum unit. (See pages
    17-21~22.) Also, do not use heat-sensitive paper
    as it will cause this problem. After cleaning, if
    the printed pages are still black or the display
    shows CHANGE DRUM SOON, replace the
    drum unit with a new one. The drum unit may be
    damaged.
    Nothing is printed on Make sure that the toner cartridge is not empty.
    the page. Wipe electric terminals referring to Routine
    Maintenance, Cleaning the Printer and
    Cleaning the Drum Unit, on pages 17-21 and
    17-22. Make sure that a torn piece of paper
    does not remain on the scanner window.
    Printed pages are Markings may disappear by themselves. Try
    marked at regular copying multiple pages to clear this problem.
    intervals. Markings may occur if the machine has not
    been used for a long time. A possible cause is
    that the surface of the drum is scratched. You
    must then replace the drum unit with a new
    one.  If the markings do not disappear, it may
    be that the drum was marked or damaged by
    excessive exposure to light. In this case,
    replace the drum unit with a new one.
    Printed pages are Certain environmental conditions such as
    blurred at the center humidity, high temperatures, etc. may cause
    or at either edge. this condition to occur.  Make sure the machine
    is placed on a flat, horizontal surface. Remove
    the drum unit with the toner cartridge installed.
    Try rocking them from side to side. You may
    clear a blurred page by wiping the scanner
    windows with a clean soft cloth. (See Routine
    Maintenance, Cleaning the Printer and
    Cleaning the Drum Unit, on pages 17-21
    and 17-22.)  If a blurred page occurs after
    cleaning and the display shows CHANGE
    DRUM SOON, replace the drum unit with a
    new one.
    Ghost images appear Adjust the print conditions by setting the Print
    on printed page. Density function. Make sure that you use paper
    that meets the specifications.  Rough surfaces
    or thick media can cause a ghost image. Make
    sure that you select the appropriate media type in
    the printer driver.
    Black Page
    White Page
    Example of Regular
    Marking
     
    
    
    
     
    
    
    
    
    
    Ghost  ImagesBlurred Page
    The drum unit is a consumable item and it is necessary to replace it
    periodically. 
    						
    							17 - 14TROUBLESHOOTING AND ROUTINE MAINTENANCE
    Difficulties Setting up the Software
    (For Windows¨ 3.1x Users)
    Graphics or Text Is Missing in the Printout
    This could be caused by your Display Driver software. Contact your
    reseller to inquire about the latest Display Driver software.  Another
    solution is to change your Windows
    ¨ Setup Display selection from the
    current selection to the standard VGA or SVGA selection. Contact your
    reseller or Microsoft Support if you need help modifying your Windows
    ¨
    Display selection or installing new Display Driver software.
    Problem Using the HP Pavilion PC and the
    ÒHP DEMOÓ Screen Saver
    If you select the ÒHP DemoÓ screen saver on your HP Pavilion PC after
    you have installed the Multi-Function Link¨ Pro software, the System.ini
    file is overwritten and you cannot use the Brother machine to print, scan,
    or for Remote Setup.
    If you have used the HP Demo screen saver already, you must edit the
    System.ini file as follows:
    [boot]
    ;comm.drv=comm115.drv
    comm.drv=brmfcomm.drv
    [386Enh]
    DEVICE=C:\WINDOWS\SYSTEM\Bi-Di.386
    If you do not want to edit the System.ini file, please change the screen
    saver to another one and Re-install Multi-Function Link
    ¨ Pro again.
    Bi-Directional Parallel Ports
    (nibble and byte modes)
    The machine supports both nibble (AT) and byte (Bi-directional) mode
    parallel ports. If your PC supports byte mode, scanning and fax reception
    will be at a faster speed. To verify or change the parallel port mode, please
    check your system BIOS in the CMOS Setup or contact your computer
    manufacturer for assistance.
    Some older PC models support only nibble mode. Generally, newer
    models support both nibble and byte modes. 
    						
    							17 - 15TROUBLESHOOTING AND ROUTINE MAINTENANCE
    Machine Connect Failure or Bi-Directional
    Communication Error
    Recently, some printers have included a function that shows the printer
    status on the PC display. Such printers use the bi-directional
    communication parallel port between the printer and the PC.  Our
    machines have a bi-directional parallel port function. Since Windows
    ¨
    3.1x does not support bi-directional communication on the parallel port,
    each peripheral vendor has developed and supplied a bi-directional device
    driver, which will be installed into Windows
    ¨ 3.1x.  If you install two or
    more different bi-directional device drivers into Windows¨, they may
    conflict with each other and cause problems.
    Please make sure you have installed the Brother printer driver, by
    executing SETUP.EXE from your CD-ROM drive, following the
    instructions on the CD-ROM label. The bi-directional communication may
    be disabled when the driver is installed from the Add menu in ÒPrintersÓ
    of the Control Panel. Please restart Windows
    ¨.
    Remove the conflicting situation caused by one of the following printer
    drivers. Review the following sections that apply to any additional printer
    drivers you may have installed into your Windows
    ¨ software.
    Brother HL-6/6V/10h/630series/660series/960/1260/WL-660
    HP LaserJet series II, IID, IIP, IIP+, III, IIID, IIIP or IV Plus
    NEC SuperScript 610/660
    EPSON ActionLaser  1100/1400
    LexMark WinWriter 200
    Brother HL-6/6V/10h/630series/660series/960/1260/
    WL-660:
    The Resource Manager for your machineÕs Brother printer drivers may not
    work if the printer drivers for the above laser printers models are installed
    after the installation of the Brother printer drivers.
    In this case, please install the Brother printer drivers again or copy
    BI-DI.386 from the CD-ROM to the Windows/System directory.
    (NOTE: BI-DI.386 on the CD-ROM is not compressed.)
    EPSON ActionLaser 1100 / 1400:
    Please remove the EPSON Action Laser 1100/1400 driver by running the
    EPDELETE.EXE file in the Windows¨ Printer Driver for these models. 
    						
    							17 - 16TROUBLESHOOTING AND ROUTINE MAINTENANCE
    HP LaserJet series II, IID, IIP, IIP+, III, IIID or IIIP:
    If Microsoft Windows¨ Printing System is used for the above models, you
    must  modify the Òwin.iniÓ file in the Windows¨ directory to turn the
    machineÕs bi-directional function off.
    We recommend that you do a back-up before you modify the WIN.INI or
    SYSTEM.INI files, just in case.
    Open the Òwin.iniÓ file using the ÒNotepadÓ application. Look for the
    following statement in the [spooler] section:
    [spooler]
    QP.LPT1 = wpsljqp.dll
    Then disable this function, by adding a semicolon at the beginning of the
    above sentence as follows:
    [spooler]
    ;QP.LPT1 = wpsljqp.dll
    Then, open the Òsystem.iniÓ file using the ÒNotepadÓ application. Look
    for the following statement in the [386Enh] section:
    [386Enh]
    device=wpsljvpd.386
    :
    :
    WPSLPT1=1
    Then disable this function, by adding a semicolon at the beginning of the
    above sentences as follows:
    ;device=wpsljvpd.386
    :
    :
    ;WPSLPT1=1
     
    You must restart Windows¨ to make these modifications effective.
    These modifications disable the printer status reporting on your PC;
    however, you will be able to use the machine without further problems.
    HP LaserJet 4 Plus:
    Please uninstall the Main Status window by double-clicking the Un-install
    Status window in HP LaserJet group.
    NEC SuperScript 610/660:
    Please remove the NEC SuperScript driver by running the
    NECDELET.EXE file in Disk 1 that is included with NEC printers. 
    						
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