Brother Printers Intellifax 4750 Plain Paper 4mb 14 4k Owners Manual
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17 - 7TROUBLESHOOTING AND ROUTINE MAINTENANCE Printing and Receiving FaxesCondensed print and If your copy looks good, you probably had a horizontal streaks, the bad connection, with static or interference on top and bottom of the phone line. If the copy looks bad, call sentences are cut off. Brother Customer Service at 1-800-284-4329 (USA), 1-800-853-6660 (from within Canada) or 1-514-685-6464 (from within Montreal). Vertical streaks/ Sometimes you may see vertical streaks/black black lines appear on lines on the faxes you receive. Either your the faxes you receive. machineÕs primary corona wire for printing may be dirty, or the sending partyÕs fax scanner may be dirty. Clean your primary corona wire (see page 17-21), or ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-800-284-4329 (USA) or 1-800-853-6660 (From within Canada) or 1-514-685-6464 (From within Montreal). Machine ÒhearsÓ If your machine is set to Easy Receive ON, and voice as CNG tone. it answers voice calls by trying to receive a fax, try turning Easy Receive to OFF. Horizontal streaks You may get a fax with horizontal streaks or with missing lines. Usually this is caused by a poor telephone connection. Ask the other party to send the fax again. Received faxes appear If the received data is divided and printed on 2 as split or blank pages. pages or if you get an additional blank page, your Paper Size setting may not be correct for the paper you are using. (See page 5-5.) If you are using the fixed reduction feature, check to see if the reduction ratio is suitable for the paper in your machine. (See page 5-4.) Difficulty Suggestions If You Are Having Difficulty with Your Machine If you think there is a problem with your machine, make a copy first. If the copy looks good, the problem is probably not your machine. Check the table below and follow the troubleshooting tips.
17 - 8TROUBLESHOOTING AND ROUTINE MAINTENANCE Phone Line or ConnectionsDialing does not work Check for a dial tone. Change TONE/PULSE setting. (See Tone/Pulse, page 4-1.) Check all line cord connections, and make sure the curled handset cord is not in the EXT jack. Check power cord connection. Send a manual fax by pressing HookÑORÑby lifting the handset, and dialing the number. Wait to hear fax receiving tones before pressing Start. Machine does not Make sure the machine is in the correct answer when called receiving mode for your setup (either FAX, FAX/TEL, TAD). Check for dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. Connect a standard telephone handset to the machineÕs telephone jack. If there is no ringing when you call your machine, call your Telephone Company to check the line. No dial tone on the Press HookÑORÑLift the handset. If you hear handset no dial tone, check telephone line cord connections at the machine and wall jack. Check that the handset curled cord is connected to the machineÕs handset jack. Test the wall jack with another single line telephone. If no dial tone on the wall outlet, call your Telephone Company. Poor transmitting Try changing your resolution to FINE or quality SUPERFINE. (See Resolution, page 6-8.) Make a copy to verify the machineÕs scanner operation. Transmission There is probably temporary noise or static on report prints the phone line. Try sending the fax again. If the ÒResults:NGÓ problem continues, call the Telephone Company to check your phone line. When the receiving Sometimes the resolution mode you chose when party says the picture you sent your fax may not have been is not clear appropriate. Send the fax again, but try using the FINE or SUPERFINE mode. Also, your machineÕs scanner may be dirty, so try cleaning it. (See page 17-21.) When the receiving Your machineÕs scanner may be dirty or theparty says vertical receiving partyÕs print head may be dirty. streaks appear on the Clean your scanner, (see page 17-21) and make a faxes they receive copy to check if the receive problem was caused by your machine. Difficulty Suggestions Sending Faxes
17 - 9TROUBLESHOOTING AND ROUTINE MAINTENANCE Handling Incoming CallsDouble-ring in The machine knows the incoming call is not a FAX/TEL Mode fax so it is signaling you to answer the telephone call. Pick up the machineÕs handset or answer from an extension or external phone and press your machineÕs Telephone Answer Code (default setting is #51). Transferring a fax call If you answered at the machine, press Start and to the machine hang up immediately. If you answered at an extension or external phone, press your machineÕs Remote Activation Code (default setting is 51). When your machine answers, hang up. The Caller ID does The Caller ID signal is sent ten seconds after not display after the Call Waiting Signal and speaking may the Call Waiting interfere with it. When you hear the Call Signal Waiting signal, ask the other party to hold (For FAX 4750, while you catch the other call. Then stop MFC 8300, MFC 8600 speaking until you see the Caller ID on the LCD. and MFC 8700 only) I have difficulty with If you have Call Waiting, Caller ID, Call custom features on a Waiting/Caller ID, Ring Master, Voice Mail, an single line answering machine, alarm system or any other (For FAX 4750, custom features on a single phone line with MFC 8300, MFC 8600 your fax machine, it may create a problem and MFC 8700 only) sending or receiving fax data. Example #1: If you are having a telephone conversation and a fax communication signal comes through on your Call Waiting Caller ID feature, you can verify that the second call is a fax by switching to it. You have the option to receive the fax call, by asking the first caller to hang up to clear the line. Example #2: If you are sending or receiving a fax message while a Call Waiting Caller ID (or other custom feature) signal comes through on the line, the signal can temporarily interrupt or disrupt the fax data. BrotherÕs ECM feature should help overcome this problem. This condition is related to the telephone system industry, and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate line with no custom features is recommended. Vertical streaks Sometimes you may see vertical streaks on appear in copies. your copies. Either the scanner or the primary corona wire for printing is dirty. Clean them both. (See pages 17-21 and 17-22.) Difficulty Suggestions Copy Quality Difficulties
17 - 10TROUBLESHOOTING AND ROUTINE MAINTENANCE Difficulty Suggestions General Printing DifficultiesThe machine does not Check the following: print. ¥ The machine is plugged in. (See page 2-8.) ¥ The toner cartridge and drum unit are installed properly. (See page 2-3.) ¥ The interface cable is securely connected between the machine and computer. (See page 12-3 or 12-9 for MFC 8300, or See MFC Software Manual page 2-3 or 2-10 for MFC 8600 and MFC 8700.) ¥ Check to see if LCD is showing an error message. (See page 17-2.) The machine prints Reset the machine or unplug the electrical cord unexpectedely or it and plug it back in. Check the primary settings prints garbage. in your application software to make sure it is set up to work with your machine. The machine cannot The machine received a very complex print job print full pages of a and could not process part of the page. This document. print. may be solved in several ways. If you are using Windows ¨ 3.1x, Windows¨ 95/98 or Windows NT¨ Workstation Version 4.0 with the supplied printer driver, see the ÒWindows¨ Setup Printing ProblemsÓ section. Try to reduce the complexity of your document or reduce print resolution. The machine prints Your computer is not recognizing the printerÕs first couple of pages input buffer full signal. Please make sure to correctly, then some connect the printer cable correctly. pages have text missing. The machine cannot ¥ Reduce the printer resolution. Reduce the print full pages of complexity of your document and try again. a document. Reduce the graphic quality or the number of A MEMORY FULL font sizes within your application software. message occurs. ¥ Expand the printer memory by installing one of the optional memory boards (ME8000 or ME16000). My headers or footers Most laser printers have a restricted area that appear when I viewwill not accept print. Usually these are the first my document on the two lines and last two lines, leaves 62 printable screen but do not lines. Adjust the but do not show up when show up when I print top and bottom margins in your document to them. allow for this. I cannot print from my Make sure the Windows ¨ printer driver is application software. installed and you select it in your application software. Windows¨ Setup Printing Difficulties
17 - 11TROUBLESHOOTING AND ROUTINE MAINTENANCE DOS Setup Printing DifficultiesI cannot print from my Check that the DOS application software application software. interface settings match those of your printer: for example, if you are using a parallel printer cable, you would probably set your DOS software printer port to LPT1. Check for an error message on the LCD. The machine prints, This is an indication that your application but it prints incorrect printer emulation Prints setting and the information. machineÕs printer emulation do not match. Sometimes Check your application software to make sure it prints a couple of you selected the correct printer driver. The characters and then machine emulates HP LaserJet IIP. Try setting ejects the pages, etc. the machine to HP emulation in Remote Printer Console and then select the HP LaserJet IIP printer in your application software. The machine prints the This is common problem first with database part of my document software and part of spreadsheet software when but does not print the they are not correctly set up. The data has been last page (The LCD sent to the printer but the printer did not receive shows REMAINED the Page Eject command. Press FF/Cont to eject DATA). the page. Then ask your software supplier how to add a Page Eject (or Form Feed) command to the end of your print job. How can I change the Use the Remote Printer Console (RPC) user settings or program. default settings on the machine? The machine does not Check to see if the CHECK PAPER or load paper. The LCD PRINTER JAM message appears on the LCD. shows CHECK PAPER If so, the multi-purpose paper cassette may be or PRINTER JAM. out of paper or not properly installed. If it is empty, load a new stack of paper into the feeder. If there is paper in the multi-purpose paper cassette, make sure it is straight. If the paper is curled, you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the multi-purpose paper cassette. Reduce the amount of paper in the multi-purpose paper cassette, then try again. Check the manual feed mode is not selected in the printer driver. The machine does not Reinsert the paper firmly, load one sheet at a feed paper from the time. Make sure that manual feed mode is manual feed slot. selected in the printer driver. How can I load You can load envelopes from the manual feed envelopes? slot. Your application software must be set up to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your software. Refer to your software application manual. Difficulty Suggestions Paper Handling Difficulties
17 - 12TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper Handling Difficulties (Cont.) Difficulty Suggestions What paper can I use? You can use plain paper, envelopes, transparencies, labels and organizer paper. (For information on paper you can use, see Acceptable Paper, on page 2-5.) How can I clear paper See Printer Jams, on page 17-6. jams? Printouts are too dark Adjust the print conditions by setting the Print or light. Density function. It has been factory set to the middle position. (See Setting the Print Density, on page 5-6.) Printed pages contain You may fix this by wiping the scanner windows white stripes. with a clean soft cloth. (See Routine Maintenance and Cleaning the Drum Unit, on pages 17-21 and 17-22.) If you still see white stripes or faint images and the display shows CHANGE DRUM SOON, replace the drum unit with a new one. Check the machineÕs environment. Conditions such as humidity, high temperatures, etc. may cause this print defect to occur. Printed pages are Clean the machineÕs interior and the primary stained corona with wire of the drum unit. (See Routine toner or have vertical Maintenance and Cleaning the Drum Unit, stripes. on pages 17-21 and 17-22.) Make sure that the tab of the corona wire is at the home position. If after cleaning, you still see dark stripes or toner stains and the display shows CHANGE DRUM SOON, replace the drum unit with a new one. Printed pages have Make sure that you use paper that meets the white spots in blackspecifications. Rough surface or thick media can text and graphic areas. cause the problem. If you still see white spots and the display shows CHANGE DRUM SOON, replace the drum unit with a new one. Check the machineÕs environment; conditions such as high humidity may cause this situation to occur. Toner scatters and Adjust the print conditions by setting the Print stains the printed Density function. Remove the drum unit and page. clean the machineÕs interior. (See Routine Maintenance, Cleaning the Printer and Cleaning the Drum Unit, on pages 17-21 and 17-22.) Make sure that you use paper that meets specifications. (See page 2-6.) If you still have scattered toner and the display shows CHANGE DRUM SOON, replace the drum unit with a new one. Check the machineÕs environment; high temperature and high humidity conditions may cause this condition to occur. White Stripes or Faint lmages Dark Stripes or Toner Stains White Spots Scattering Toner Print Quality Difficulties
17 - 13TROUBLESHOOTING AND ROUTINE MAINTENANCE Print Quality Difficulties (Cont.) Difficulty Suggestions The whole page is Clean the machineÕs interior and the primary printed black. corona wire of the drum unit. (See pages 17-21~22.) Also, do not use heat-sensitive paper as it will cause this problem. After cleaning, if the printed pages are still black or the display shows CHANGE DRUM SOON, replace the drum unit with a new one. The drum unit may be damaged. Nothing is printed on Make sure that the toner cartridge is not empty. the page. Wipe electric terminals referring to Routine Maintenance, Cleaning the Printer and Cleaning the Drum Unit, on pages 17-21 and 17-22. Make sure that a torn piece of paper does not remain on the scanner window. Printed pages are Markings may disappear by themselves. Try marked at regular copying multiple pages to clear this problem. intervals. Markings may occur if the machine has not been used for a long time. A possible cause is that the surface of the drum is scratched. You must then replace the drum unit with a new one. If the markings do not disappear, it may be that the drum was marked or damaged by excessive exposure to light. In this case, replace the drum unit with a new one. Printed pages are Certain environmental conditions such as blurred at the center humidity, high temperatures, etc. may cause or at either edge. this condition to occur. Make sure the machine is placed on a flat, horizontal surface. Remove the drum unit with the toner cartridge installed. Try rocking them from side to side. You may clear a blurred page by wiping the scanner windows with a clean soft cloth. (See Routine Maintenance, Cleaning the Printer and Cleaning the Drum Unit, on pages 17-21 and 17-22.) If a blurred page occurs after cleaning and the display shows CHANGE DRUM SOON, replace the drum unit with a new one. Ghost images appear Adjust the print conditions by setting the Print on printed page. Density function. Make sure that you use paper that meets the specifications. Rough surfaces or thick media can cause a ghost image. Make sure that you select the appropriate media type in the printer driver. Black Page White Page Example of Regular Marking Ghost ImagesBlurred Page The drum unit is a consumable item and it is necessary to replace it periodically.
17 - 14TROUBLESHOOTING AND ROUTINE MAINTENANCE Difficulties Setting up the Software (For Windows¨ 3.1x Users) Graphics or Text Is Missing in the Printout This could be caused by your Display Driver software. Contact your reseller to inquire about the latest Display Driver software. Another solution is to change your Windows ¨ Setup Display selection from the current selection to the standard VGA or SVGA selection. Contact your reseller or Microsoft Support if you need help modifying your Windows ¨ Display selection or installing new Display Driver software. Problem Using the HP Pavilion PC and the ÒHP DEMOÓ Screen Saver If you select the ÒHP DemoÓ screen saver on your HP Pavilion PC after you have installed the Multi-Function Link¨ Pro software, the System.ini file is overwritten and you cannot use the Brother machine to print, scan, or for Remote Setup. If you have used the HP Demo screen saver already, you must edit the System.ini file as follows: [boot] ;comm.drv=comm115.drv comm.drv=brmfcomm.drv [386Enh] DEVICE=C:\WINDOWS\SYSTEM\Bi-Di.386 If you do not want to edit the System.ini file, please change the screen saver to another one and Re-install Multi-Function Link ¨ Pro again. Bi-Directional Parallel Ports (nibble and byte modes) The machine supports both nibble (AT) and byte (Bi-directional) mode parallel ports. If your PC supports byte mode, scanning and fax reception will be at a faster speed. To verify or change the parallel port mode, please check your system BIOS in the CMOS Setup or contact your computer manufacturer for assistance. Some older PC models support only nibble mode. Generally, newer models support both nibble and byte modes.
17 - 15TROUBLESHOOTING AND ROUTINE MAINTENANCE Machine Connect Failure or Bi-Directional Communication Error Recently, some printers have included a function that shows the printer status on the PC display. Such printers use the bi-directional communication parallel port between the printer and the PC. Our machines have a bi-directional parallel port function. Since Windows ¨ 3.1x does not support bi-directional communication on the parallel port, each peripheral vendor has developed and supplied a bi-directional device driver, which will be installed into Windows ¨ 3.1x. If you install two or more different bi-directional device drivers into Windows¨, they may conflict with each other and cause problems. Please make sure you have installed the Brother printer driver, by executing SETUP.EXE from your CD-ROM drive, following the instructions on the CD-ROM label. The bi-directional communication may be disabled when the driver is installed from the Add menu in ÒPrintersÓ of the Control Panel. Please restart Windows ¨. Remove the conflicting situation caused by one of the following printer drivers. Review the following sections that apply to any additional printer drivers you may have installed into your Windows ¨ software. Brother HL-6/6V/10h/630series/660series/960/1260/WL-660 HP LaserJet series II, IID, IIP, IIP+, III, IIID, IIIP or IV Plus NEC SuperScript 610/660 EPSON ActionLaser 1100/1400 LexMark WinWriter 200 Brother HL-6/6V/10h/630series/660series/960/1260/ WL-660: The Resource Manager for your machineÕs Brother printer drivers may not work if the printer drivers for the above laser printers models are installed after the installation of the Brother printer drivers. In this case, please install the Brother printer drivers again or copy BI-DI.386 from the CD-ROM to the Windows/System directory. (NOTE: BI-DI.386 on the CD-ROM is not compressed.) EPSON ActionLaser 1100 / 1400: Please remove the EPSON Action Laser 1100/1400 driver by running the EPDELETE.EXE file in the Windows¨ Printer Driver for these models.
17 - 16TROUBLESHOOTING AND ROUTINE MAINTENANCE HP LaserJet series II, IID, IIP, IIP+, III, IIID or IIIP: If Microsoft Windows¨ Printing System is used for the above models, you must modify the Òwin.iniÓ file in the Windows¨ directory to turn the machineÕs bi-directional function off. We recommend that you do a back-up before you modify the WIN.INI or SYSTEM.INI files, just in case. Open the Òwin.iniÓ file using the ÒNotepadÓ application. Look for the following statement in the [spooler] section: [spooler] QP.LPT1 = wpsljqp.dll Then disable this function, by adding a semicolon at the beginning of the above sentence as follows: [spooler] ;QP.LPT1 = wpsljqp.dll Then, open the Òsystem.iniÓ file using the ÒNotepadÓ application. Look for the following statement in the [386Enh] section: [386Enh] device=wpsljvpd.386 : : WPSLPT1=1 Then disable this function, by adding a semicolon at the beginning of the above sentences as follows: ;device=wpsljvpd.386 : : ;WPSLPT1=1 You must restart Windows¨ to make these modifications effective. These modifications disable the printer status reporting on your PC; however, you will be able to use the machine without further problems. HP LaserJet 4 Plus: Please uninstall the Main Status window by double-clicking the Un-install Status window in HP LaserJet group. NEC SuperScript 610/660: Please remove the NEC SuperScript driver by running the NECDELET.EXE file in Disk 1 that is included with NEC printers.