Brother MFC 9420CN User Manual

							Chapter B
B - 11
6.LAN
(Continued)2.Setup 
Internet1.Mail 
Address(60 characters) Enter the mail address. See 
Network 
User’s 
Guide 
on the 
CD-ROM 2.SMTP Server[000-255].
[000-255].
[000-255].
[000-255]Enter the SMTP server 
address.
3.POP3 Server[000-255].
[000-255].
[000-255].
[000-255]Enter the POP3 server 
address.
4.Mailbox 
Name(Up to 20 
characters)Enter the mail box name.
5.Mailbox PwdPassword: 
******Enter the password to 
login to the POP3 server.
3.Setup Mail 
RX1.Auto 
PollingOn
OffAutomatically checks the 
POP3 server for new 
messages.
2.Poll 
Frequency(01-60)
10MinSets the interval for 
checking for new 
messages on the POP3 
server.
3.HeaderAll
Subject+From+ToNoneSelects the contents of the 
mail header to be printed.
4.Del Error 
MailOn
OffDeletes error mails 
automatically.
5.NotificationOn
MDN
OffSends notification 
messages.
Main MenuSubmenuMenu SelectionsOptionsDescriptionsPage
Note
The factory settings are shown in Bold.
to exit Select & Set Select & Set to accept
 
						

							Menu and Features
B - 12
B
6.LAN
(Continued)4.Setup Mail 
TX1.Sender 
Subject— Displays the subject that is 
attached to the Internet 
Fax data.See 
Network 
User’s 
Guide 
on the 
CD-ROM 2.Size LimitOn
OffDisplays a warning that 
the size of the E-mail 
document is larger than 
1 MB. The document will 
not be sent.
3.
NotificationOn
OffSends notification 
messages.
5.Setup Relay 1.Rly 
BroadcastOn
OffRelays a document to 
another fax machine.
2.Relay 
DomainRelayXX:
(Up to 30 
characters)Registers the Domain 
name.
3.Relay 
ReportOn
OffPrints the Relay Broadcast 
Report.
6.Setup Misc. 1.Ethernet Auto
100B-FD
100B-HD
10B-FD
10B-HDSelects Ethernet link 
mode.
2.Time ZoneGMT-5:00Sets the time zone for your 
country.
7.Scan to 
E-mail1.B/W File 
TypeTIFF
PDFSelects the file type.
2.ColorFile 
TypeJPEG
PDF
0.Factory 
ResetRestores all Network 
settings to factory default.
Main MenuSubmenuMenu SelectionsOptionsDescriptionsPage
Note
The factory settings are shown in Bold.
to exit Select & Set Select & Set to accept
 
						

							Chapter B
B - 13
7 .Machine 
Info. 1
.Serial No. — — Lets you check the serial 
number of your machine.C-40
2 .Page 
Counter —
Total
Copy
Print
List/FaxLets you check the 
number of total pages the 
machine has printed 
during its life.
C-40
3 .Parts Life 1 .
OPC Belt LifeOPC Belt Life
Remaining:XXX% You can check the 
percentage of unused 
(remaining) life for these 
parts. C-40
2 .Fuser Life Fuser Life
Remaining:XXX%
3 .
120K Kit Life120K Kit Life
Remaining:XXX%
4 .PF Kit2 Life PF Kit2 Life
Remaining:XXX%
0 .Initial 
Setup 1
.Receive 
Mode —
Fax Only
Fax/Tel
External TAD
ManualYou can choose the 
receive mode that best 
suits your needs.
6-1
2 .Date/Time — — Puts the date and time on 
the LCD and in headings 
of faxes you send.3-1
3 .Station ID — Fax:
Tel:
Name:Program your name and 
fax number to appear on 
each page you fax. 3-2
4 .Tone/Pulse — Tone
PulseSelects the dialing mode. 3-3
5 .Dial Tone — Detection
No DetectionYou can shorten the dial 
tone detect pause. C-20
0 .Local 
Language —
English
FrenchAllows you to change the 
LCD language for your 
country. See Quick 
Setup 
Guide
Main MenuSubmenuMenu SelectionsOptionsDescriptionsPage
Note
The factory settings are shown in Bold.
to exit
Select & Set Select & Set to accept
 
						

							Menu and Features
B - 14
B
Copy options key
Use the Options key to quickly set the following copy settings temporarily for the next copy. After 
you choose each setting by pressing Menu/Set, the LCD shows 
Set temporarily. Press 
Black Start or Color Start when you have finished choosing settings.
* 
XXX is the paper size detected by the tray or the small paper size you set in Menu/Set, 1, 3.
Note
■If both trays are using paper that is the same size, Auto will allow your machine to take paper 
from Tray#2 if Tray#1 is out of paper.
■The factory settings are shown in Bold.
PressMenu Selections Options Page
QualityAuto
Text
Photo11-3
Stack/SortStack
Sort11-7
Brightness▼-…………„+▲
▼-………„…+▲
▼-……„……+▲
▼-…„………+▲
▼-„…………+▲11-7
Contrast▼-…………„+▲
▼-………„…+▲
▼-……„……+▲
▼-…„………+▲
▼-„…………+▲11-8
Page Layout Off(1 in 1)
2 in 1 (P)
2 in 1 (L)
4 in 1 (P)
4 in 1 (L)
Poster(3 x 3)11-5
Tray Select
(This menu only appears when you have 
the optional tray#2.
)
Auto
#1 (XXX)*
#2 (XXX)*
11-2
selectselect
 
						

							Chapter B
B - 15
Entering Text
When you are setting certain menu 
selections, such as the Station ID, you may 
need to type text into the machine. Most 
number keys have three or four letters printed 
above the keys. The keys for 0, # and   do 
not have printed letters because they are 
used for special characters.
By pressing the appropriate number key 
repeatedly, you can access the character you 
want.
Inserting spaces
To enter a space in the fax number, press   
once between numbers. To enter a space in 
the name, press   twice between 
characters.
Making corrections
If you entered a letter incorrectly and want to 
change it, press   to move the cursor under 
the incorrect character. Then press 
Stop/Exit. All letters above and to the right of 
the cursor will be deleted. Re-enter the 
correct character. You can also back up and 
type over incorrect letters. 
Repeating letters
If you need to enter a character that is on the 
same key as the previous character, press   
to move the cursor to the right before you 
press the key again.
Special characters and symbols 
Press , # or 0, and then press   or   to 
move the cursor under the special character 
or symbol you want. Then press Menu/Set to 
select it.
Press 
Keyone 
timetwo 
timesthree 
timesfour 
times
2ABC2
3DE F 3
4GH I 4
5JKL5
6MN O 6
7PQRS
8TUV8
9WXYZ
▲
▲
▲
▲
Press  for (space) !  # $ % & ’ ( ) 
 + , - . /
Press #for : ; < = > ? @ [ ] ^ _
Press 0for É À È Ê Î Ç Ë Ö 0
▲▲
 
						

							C - 1
C
C
Troubleshooting
Error messages
As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the problem and displays an error message. The most common error messages are shown below.
You can correct most problems by yourself. If you need more help, the Brother Solutions Center 
offers latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Troubleshooting and routine 
maintenance
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be made 
from within that country.
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION
Calibrate
Calibration 
FailedToner is getting low. Check that the toner cartridges are not low and try 
again.
Check Tray#1
Check Tray#2The indicated tray is not completely 
closed.Close the indicated tray properly.
Comm.ErrorPoor phone line quality caused a 
communication error.Send the fax again or connect the machine to another 
telephone line. If the problem continues, call the 
telephone company and ask them to check your phone 
line.
Connection FailYou tried to poll a fax machine that is 
not in Polled Waiting mode.Check the other fax machine’s polling setup.
Cover Open
Close the back 
cover(3)The back cover is not completely 
closed.Close the back cover of the machine.
Cover Open
Close the front 
cover(2)The front cover is not completely 
closed.Close the front cover of the machine.
Cover Open
Close the inside 
cover(1)The inside cover is not completely 
closed.Close the inside cover of the machine.
 
						

							Chapter C
C - 2
Data Remaining Print data is left in the machine’s 
memory. Re-start printing from your computer.
Print data is left in the machine’s 
memory. The interface cable was 
unplugged while the computer was 
sending the data to the machine. Press 
Job Cancel . The machine will cancel the job 
and clear it from the memory. Try to print again.
Disconnected The other person or other person’s fax 
machine stopped the call. Try to send or receive again.
Document Jam The document was not inserted or fed 
properly, or the document scanned 
from the ADF was too long. See 
Document jams  on page C-6.
See  Using the ADF (automatic document feeder)  on 
page 2-10.
DR Mode in Use The machine is set to Distinctive Ring 
mode. You can not change the 
Receive Mode from Manual to another 
mode. Set Distinctive Ring to 
Off.
See  Turning off Distinctive Ring  on page 7-8.
Near Waste Toner The waste toner pack is nearly full. Replace the waste toner pack. (See  Replacing the 
waste toner pack  on page C-32.)
No Fusing Unit The fusing unit was not detected.  Please install one. (See  Fusing unit on page C-35.)
No OPC Belt The OPC belt cartridge is not installed. Install the OPC belt cartridge. (See  Replacing the OPC 
belt cartridge (OP-4CL)  on page C-33.)
No Paper Fed #1
No Paper Fed #2 The machine is out of paper or paper 
is not properly loaded in the indicated 
paper tray. Refill the paper in the paper tray, and then press 
Black Start
 or Color Start .
— OR —
Remove the paper and load it again, and then press 
Black Start  or Color Start .
No Response/Busy The number you dialed does not 
answer or is busy. Verify the number and try again.
No Toner X
X = C, M, Y, K 
(C: Cyan, 
M: Magenta, 
Y: Yellow, K: Black) The toner cartridge is not installed 
properly.
Reinstall the X toner cartridge. (See 
How to replace a 
toner cartridge  on page C-30 and follow the steps for 
properly taking out and inserting the cartridge.)
No TR Roller The transfer roller is not installed. Install the transfer roller. (See  Replacing the transfer 
roller  on page C-39 and follow the steps for properly 
installing the roller.)
Not Registered You tried to access a One-Touch or 
Speed Dial number that is not 
programmed. Set up the One-Touch or Speed Dial number. 
(See 
Storing One-Touch Dial numbers  on page 7-3 
and  Storing Speed-Dial numbers  on page 7-4.)
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION
 
						

							Troubleshooting and routine maintenanceC - 3
C
Out of MemoryThe machine’s memory is full. (Fax sending or copy operation in progress)
Press Black Start  or Color Start  to send or copy the 
scanned pages.
— OR —
Press  Stop/Exit  and wait until the other operations in 
progress have finished and then try again.
— OR —
Clear the faxes from the memory. (See  Out of Memory 
message  on page 5-3.)
(Printing operation in progress)
Reduce print resolution. (See  Advanced tab in the 
Software User’s Guide on the CD-ROM.)
— OR —
Clear the faxes from the memory. (See  Out of Memory 
message  on page 5-3.)
— OR —
Add more memory. (See  Installing additional memory  
on page D-4.)
Paper Jam A1
Paper Jam A2
Paper Jam B
Paper Jam C Remove the jammed paper. See the 
alphanumerical diagram to check on 
the location.
(See 
Paper jams  on page C-7.)
Replace 120K Kit It is time to replace the 120K kit. Call Brother Customer Service to replace the 120K kit.
Replace Fuser It is time to replace the fusing unit. Replace the fusing unit. (See  Replacing the fusing unit 
on page C-35.)
Replace OPC Belt It is time to replace the OPC belt 
cartridge. Replace the OPC belt cartridge. (See 
Replace OPC 
belt cartridge message  on page C-33.)
Replace PF Kit2 It is time to replace the PF kit2. Call Brother Customer Service to replace the PF kit2.
Stacker Full The output tray is full of paper. Remove the paper from the output tray.
Toner Empty X
X = C, M, Y, K The toner is used up and printing is 
not possible.
Replace the used toner cartridge with a new one. (See 
Replacing a toner cartridge
 on page C-29.)
Toner Error The machine has detected an 
incompatible toner cartridge. Use only Brother genuine toner cartridges.
Toner Low X
X = C, M, Y, K The indicated color toner is nearly 
empty. 
Order a new toner cartridge now.
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION
 
						

							Chapter C
C - 4
Unable to Init.
(Initialize)
Unable to Print
Unable to ScanThe machine has a mechanical 
problem.Turn off the machines power switch and then turn it on 
again. If the error message continues leave the 
machine for several minutes and then try it again. (The 
machine can be turned off for up to 60 hours without 
losing faxes stored in the memory. If the machine will 
be off longer than 60 hours, you can save the faxes in 
your PC. See Transferring faxes to your PC on 
page C-5.)
Waste Toner FullThe waste toner pack is full. Replace the waste toner pack. (See Replacing the 
waste toner pack on page C-32.)
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION
 
						

							Troubleshooting and routine maintenance
C - 5
C
Checking if the machine has faxes in 
its memory
1Press Menu/Set, 9, 0, 1.
2If the LCD shows No Data, there are no 
faxes left in the machine’s memory.
—OR—
If the LCD shows 
Enter Fax No. 
there are faxes in the machine’s 
memory.
 You can transfer the faxes to another fax 
machine. (See Forwarding faxes to 
another fax machine.)
 You can transfer the faxes from the 
machine’s memory to your PC. (See 
Transferring faxes to your PC.)
Note
You can transfer the Fax Journal report to 
another fax machine by pressing 
Menu/Set,9,0,2 in Step1.
Forwarding faxes to another fax 
machine
If you have not set up your Station ID you 
cannot enter fax transfer mode.
1Enter the fax number to which the faxes 
will be forwarded.
2Press Black Start or Color Start.
Transferring faxes to your PC
You can transfer the faxes from your 
machine’s memory to your PC.
1Press Stop/Exit.
2Make sure you have installed MFL-Pro 
Suite on your PC, and then turn on PC 
Fax Receiving on the PC. (For details 
about PC Fax Receive, see Brother 
PC-FAX software in the Software User’s 
Guide on the CD-ROM.)
3Make sure you have set 
PC Fax Receive on the machine. 
(See PC Fax Receive on page 8-3.)
During setup the LCD will ask if you 
want to transfer the faxes to your PC.
4To transfer all faxes to your PC, press 1.
—OR—
To exit and leave the faxes in the 
memory, press 2.
Note
If there is an error on the machine’s LCD, 
after the faxes have been transferred 
disconnect the machine from the power 
source for several minutes, and then 
reconnect it.