Brother Mfc 8370dn User Manual

							
130
Jam InsideThe paper is jammed inside the 
machine. (See 
Paper jams  on page 135.)
Jam MP Tray The paper is jammed in the MP 
tray of the machine. (See 
Paper jams  on page 135.)
Jam Rear The paper is jammed in the back 
of the machine. (See 
Paper jams  on page 135.)
Jam Tray 1
Jam Tray 2
(MFC-8380DN) The paper is jammed in the paper 
tray of the machine.
(See 
Paper jams  on page 135.)
No Paper The machine is out of paper or 
paper is not correctly loaded in 
the paper tray. Do one of the following:
„ Refill the paper in the paper tray or MP 
tray.
„ Remove the paper and load it again.
No Response/Busy The number you dialled does not 
answer or is busy. Verify the number and try again.
No Toner The toner cartridge or the drum 
unit and toner cartridge assembly 
is not installed properly. Re-install the toner cartridge or the drum unit 
and toner cartridge assembly.
No Tray The paper tray is not completely 
closed. Close the paper tray properly.
Out of Memory The machine’s memory is full. Fax sending or copy operation in 
progress
Do one of the following:
„ Press  Start to send or copy the scanned 
pages.
„ Press  Stop/Exit  and wait until the other 
operations in progress finish, and then try 
again.
„ Clear the data from the memory. (See 
Out of memory message  on page 46 or 
page 86.)
Print operation in process
Do one of the following: „ Reduce print resolution. (See  Advanced 
tab  in the  Software User’s Guide  on the 
CD-ROM.)
„ Clear the faxes from the memory. (See 
Out of memory message  on page 86.)
Output Tray Full The ADF output tray has reached 
its maximum capacity. Remove the scanned pages from the ADF 
output tray. If you want to scan the remaining 
pages of your documents, dial the fax 
number (if you are sending a fax) and press 
Start
.
Error MessageCauseAction
 
						

							
Troubleshooting and routine maintenance131
C
Print Unable XXThe machine has a mechanical 
problem. Disconnect the machine from the power for 
several minutes, then reconnect it. (The 
machine can be turned off for up to 60 hours 
without losing faxes stored in the memory. 
See 
Transferring your faxes or Fax Journal 
report  on page 133.)
Protected Device The protect switch of the USB 
Flash memory drive is on. Turn off the protect switch of the USB Flash 
memory drive.
Rename the File There is already a file on the USB 
Flash memory drive with the 
same name as the file you are 
trying to save. Change the file name of the file on the USB 
Flash memory drive or the file you are trying 
to save.
Replace Drum The drum unit is at the end of its 
life. Replace the drum unit with a new one.
(See 
Replacing the drum unit  on page 153.)
The drum unit counter was not 
reset when a new drum was 
installed. 1 Open the front cover, and then press 
Clear/Back .
2 Press  1 to reset.
Replace Fuser It is time to replace the fuser unit. Call  your Brother dealer to replace the fuser 
unit.
Replace Laser It is time to replace the laser unit. Call your Brother dealer to replace the laser 
unit.
Replace PF Kit1 It is time to replace the paper 
feeding kit for Tray 1. Call your Brother dealer to replace the 
PF Kit 1.
Replace PF Kit2
(MFC-8380DN) It is time to replace the paper 
feeding kit for Tray2.
Call your Brother dealer to replace the 
PF Kit 2.
Replace PF KitMP It is time to replace the paper 
feeding kit for the MP tray. Call your Brother dealer to replace the 
PF Kit MP.
Replace Toner The toner cartridge is at the end 
of its life and printing is not 
possible. Replace the toner cartridge with a new one. 
(See 
Replacing a toner cartridge  
on page 150)
Scan Unable XX The machine has a mechanical 
problem. Disconnect the machine from the power for 
several minutes, then reconnect it. (The 
machine can be turned off for up to 60 hours 
without losing faxes stored in the memory. 
See 
Transferring your faxes or Fax Journal 
report  on page 133.)
Size mismatch The paper in the tray is not the 
correct size. Load the correct size of paper in the tray and 
set the “Paper Size” (
Menu, 1,  2, 2  (See 
Paper Size  on page 23)).
Toner Low If the LCD shows Toner Low, 
you can still print; however, the 
machine is telling you that the 
toner cartridge is near the end of 
its life and the toner will soon 
need replacing. Order a new toner cartridge now.
Error MessageCauseAction
 
						

							
132
Too Many FilesThere are too many files stored 
on the USB Flash memory drive. Reduce the number of files stored on the 
USB Flash memory drive.
Too Many Trays
(MFC-8380DN) More than one optional tray is 
installed.
The maximum number of optional trays is 
one. Remove any additional trays.
Unable to Scan. There is a document in the ADF 
input and output tray. Remove the document from the ADF output 
tray.
Unusable Device An incompatible or broken device 
has been connected to the USB 
direct interface. Remove the USB Flash memory drive from 
the USB direct interface.
Error MessageCauseAction
 
						

							Troubleshooting and routine maintenance
133
C Transferring your faxes or Fax 
Journal reportC
If the LCD shows:
„Print Unable XX
„Scan Unable XX
We recommend transferring your faxes to 
another fax machine or to your PC. (See 
Transferring faxes to another fax machine 
on page 133 or Transferring faxes to your PC 
on page 133.)
You can also transfer the Fax Journal report 
to see if there are any faxes you need to 
transfer. (See Transferring Fax Journal report 
to another fax machine on page 133.)
Note
If there is an error message on the 
machine’s LCD, after the faxes have been 
transferred, disconnect the machine from 
the power source for several minutes, and 
then reconnect it.
 
Transferring faxes to another fax 
machine
C
If you have not set up your Station ID, you 
cannot enter fax transfer mode. (See Setting 
your station ID in the Quick Setup Guide.)
aPress Menu, 9, 0, 1.
bDo one of the following:
„If the LCD shows No Data, there 
are no faxes left in the machine’s 
memory. Press Stop/Exit.
„Enter the fax number to which faxes 
will be forwarded.
cPress Start.
Transferring faxes to your PCC
You can transfer the faxes from your 
machine’s memory to your PC.
aMake sure that you have installed 
MFL-Pro Suite on your PC, and then 
turn on PC-Fax Receiving on the PC. 
(For details about PC Fax Receive, see 
PC-FAX receiving in the Software 
User’s Guide on the CD-ROM.)
bMake sure that you have set 
PC Fax Receive on the machine. 
(See PC Fax Receive on page 66.)
If faxes are in the machine’s memory 
when you set up PC Fax Receive, the 
LCD will ask if you want to transfer the 
faxes to your PC.
cDo one of the following:
„To transfer all faxes to your PC, 
press 1. You will be asked if you want 
a backup print.
„To exit and leave the faxes in the 
memory, press 2.
dPress Stop/Exit.
Transferring Fax Journal report to 
another fax machine
C
If you have not set up your Station ID, you 
cannot enter fax transfer mode. (See Setting 
your station ID in the Quick Setup Guide.)
aPress Menu, 9, 0, 2.
bEnter the fax number to which the Fax 
Journal report will be forwarded.
cPress Start.
 
						

							134
Document jamsC
If the document is jammed, follow the steps 
below.
IMPORTANT
After removing a jammed document, 
check that no paper scraps are left in the 
machine that could cause another jam.
 
Document is jammed in the top of the 
ADF unit
C
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document out to the 
right.
 
dClose the ADF cover.
ePress Stop/Exit.
Document is jammed under the 
document cover
C
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
left.
 
dClose the document cover.
ePress Stop/Exit.
Document is jammed at the ADF 
output tray
C
aTake out any paper from the ADF that is 
not jammed.
bPull the jammed document out to the 
right.
 
cPress Stop/Exit.
 
						

							Troubleshooting and routine maintenance
135
C
Document is jammed in the duplex 
slot (MFC-8380DN)
C
aTake out any paper from the ADF that is 
not jammed.
bDo one of the following:
„If you can see the jammed 
document, pull the jammed 
document out to the right.
 
„If you cannot see the jammed 
document, open the ADF cover (1) 
and (2) and pull the jammed 
document out to the top.
 
Close the ADF cover (1) and (2).
cPress Stop/Exit.
Paper jamsC
To clear paper jams, please follow the steps 
in this section.
IMPORTANT
Please confirm that you have installed 
both a toner cartridge and a drum unit in 
the machine. If you have not installed a 
drum unit or have installed the drum unit 
incorrectly, then this may cause a paper 
jam in your Brother machine.
 
Note
If the error message remains, open and 
close the front cover and fuser cover firmly 
to reset the machine.
 
IMPORTANT
To prevent damage to the machine 
caused by static electricity, DO NOT touch 
the electrodes shown in the illustration.
 
 
Note
The LCD names for the paper trays are as 
follows:
• Standard paper tray: Tray 1
• Optional lower tray: Tray 2
(MFC-8380DN)
• Multi-purpose tray: MP Tray
 
12
 
						

							136
Paper is jammed in the MP trayC
If the LCD shows Jam MP Tray, follow 
these steps:
aRemove the paper from the MP tray.
bRemove any jammed paper from in and 
around the MP tray.
 
cPress Start.
dFan the paper stack, and then put it back 
in the MP tray.
 
eWhen loading paper in the MP tray, 
make sure that the paper stays under 
the maximum paper height guides on 
both sides of the tray.
 
Paper is jammed in Paper Tray 1 or 
Tray 2 (MFC-8380DN)
C
If the LCD shows Jam Tray 1 or 
Jam Tray 2, follow these steps:
aPull the paper tray completely out of the 
machine.
For Jam Tray 1:
 
For Jam Tray 2: 
bUse both hands to slowly pull out the 
jammed paper.
 
 
						

							Troubleshooting and routine maintenance
137
C
cMake sure the paper is below the 
maximum paper mark (b) of the paper 
tray. While pressing the blue paper-
guide release lever, slide the paper 
guides to fit the paper size. Make sure 
that the guides are firmly in the slots.
dPut the paper tray firmly back in the 
machine.
IMPORTANT
DO NOT take out the standard paper tray 
while paper is feeding from a lower paper 
tray as this will cause a paper jam.
 
Paper is jammed inside the machineC
aUnplug the telephone line cord first, 
disconnect all cables, and then unplug 
the power cord from the electrical 
socket.
bPull the paper tray completely out of the 
machine.
cUse both hands to slowly pull out the 
jammed paper.
 
dPress the front cover release button and 
open the front cover. 
 
CAUTION 
HOT SURFACE
After you have just used the machine, some 
internal parts of the machine will be 
extremely hot. Wait at least 10 minutes for 
the machine to cool down before attempting 
to clear the paper jam.
 
 
						

							138
eSlowly take out the drum unit and toner 
cartridge assembly. The jammed paper 
may be pulled out with the drum unit and 
toner cartridge assembly, or this may 
release the paper so you can pull it out 
of the paper tray opening.
 
IMPORTANT
We recommend that you place the drum 
unit and toner cartridge assembly on a 
clean, flat surface with a sheet of 
disposable paper or cloth underneath it in 
case you accidentally spill or scatter toner.
To prevent damage to the machine from 
static electricity, DO NOT touch the 
electrodes shown in the illustration.
 
 
fPut the drum unit and toner cartridge 
assembly back in the machine.
 
gClose the front cover.
hPut the paper tray firmly back in the 
machine.
iPlug the machine’s power cord back into 
the electrical socket first, and reconnect 
all cables and telephone line cord. Turn 
on the machine’s power switch.
Paper is jammed inside the drum unit 
and toner cartridge assembly
C
aUnplug the telephone line cord first, 
disconnect all cables, and then unplug 
the power cord from the electrical 
socket.
bPress the front cover release button and 
open the front cover. 
 
 
						

							Troubleshooting and routine maintenance
139
C
CAUTION 
HOT SURFACE
After you have just used the machine, some 
internal parts of the machine will be 
extremely hot. Wait at least 10 minutes for 
the machine to cool down before attempting 
to clear the paper jam.
 
cSlowly take out the drum unit and toner 
cartridge assembly.
 
IMPORTANT
We recommend that you place the drum 
unit and toner cartridge assembly on a 
clean, flat surface with a sheet of 
disposable paper or cloth underneath it in 
case you accidentally spill or scatter toner.
 
dPush down the blue lock lever and take 
the toner cartridge out of the drum unit. 
Take out the jammed paper if there is 
any inside the drum unit.
 
IMPORTANT
• Handle the toner cartridge carefully. If 
toner scatters on your hands or clothes, 
wipe or wash it off with cold water at once.
• To avoid print quality problems, DO NOT 
touch the shaded parts shown in the 
illustrations below.
 
 
eClear the jammed paper if there is any 
inside the drum unit.
fPut the toner cartridge back into the 
drum unit until you hear it lock into place. 
If you put it in correctly, the blue lock 
lever will lift automatically. 
 
gPut the drum unit and toner cartridge 
assembly back in the machine.
 
hClose the front cover.
iPlug the machine’s power cord back into 
the electrical socket first, and reconnect 
all cables and telephone line cord. Turn 
on the machine’s power switch.