Brother DCP 8085DN User Manual

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Printing difficulties
DifficultiesSuggestions
No printout.„Check that the machine is plugged in and the power switch is 
turned on.
„Check that the toner cartridge and drum unit are installed 
properly. (See Replacing the drum unit on page 103.)
„Check the interface cable connection on both the machine and 
your computer. (See the Quick Setup Guide.)
„Check that the correct printer driver has been installed and 
chosen.
„Check to see if the LCD is showing an error message. (See 
Error and maintenance messages on page 81.)
„Check that the machine is online: (Windows Vista
®) Click the 
Start button, Control Panel, Hardware and Sound, and then 
Printers. Right-click Brother DCP-XXXX Printer. Make sure 
that Use Printer Offline is unchecked. (Windows
® XP and 
Windows Server
® 2003) Click the Start button and choose 
Printers. Right-click Brother DCP-XXXX Printer. Make sure 
that Use Printer Offline is unchecked. (Windows
® 2000) 
Click the Start button and choose Settings and then Printers. 
Right-click Brother DCP-XXXX Printer. Make sure that 
Use Printer Offline is unchecked.
„Contact your administrator to check your Secure Function 
Lock settings.
The machine prints 
unexpectedly or it prints 
garbage.„Pull out the paper tray and wait until the machine stops 
printing. Then turn off the machine’s power switch and 
disconnect from the power for several minutes.
„Check the settings in your application to make sure it is set up 
to work with your machine.
„If you are using the parallel port connection, check that the 
port is BRMFC and not LPT1.
The machine prints the first 
couple of pages correctly, 
then some pages have text 
missing.„Check the settings in your application to make sure that it is set 
up to work with your machine.
„Your computer is not recognizing the machine’s input buffer’s 
full signal. Make sure that you connected the interface cable 
correctly. (See the Quick Setup Guide.)
The headers or footers 
appear when the document 
displays on the screen but 
they do not show up when it 
is printed.There is an unprintable area on the top and bottom of the page. 
Adjust the top and bottom margins in your document to allow for 
this.
 
						

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69
C
Scanning difficultiesC
Software difficultiesC
The machine does not print 
on both sides of the paper 
even though the printer 
driver setting is Duplex.Check the paper size setting in the printer driver. You need to 
choose A4, Letter, Legal or Folio.
The machine is not printing 
or has stopped printing and 
the machine’s status LED is 
yellow.Press Job Cancel. As the machine cancels the job and clears it 
from the memory it may produce an incomplete printout.
DifficultiesSuggestions
TWAIN errors appear while 
scanning.Make sure that the Brother TWAIN driver is chosen as the primary 
source. In PaperPort™ 11SE, click File, Scan or Get Photo and 
choose the Brother TWAIN driver.
OCR does not work. Try increasing the scanning resolution.
Network scanning does not 
work.See Network difficulties on page 71.
DifficultiesSuggestions
Cannot install software or 
print.Run the Repair MFL-Pro Suite program on the CD-ROM. This 
program will repair and reinstall the software.
Cannot perform ‘2 in 1’ or ‘4 
in 1’ printing.Check that the paper size setting in the application and in the 
printer driver are the same.
The machine does not print 
from Adobe
® Illustrator®. Try to reduce the print resolution. (See Advanced tab in the 
Software User’s Guide on the CD-ROM.) 
Printing difficulties  (continued)
DifficultiesSuggestions
 
						

							70
Paper handling difficultiesC
DifficultiesSuggestions
The machine does not load 
paper.
The LCD shows No Paper 
or a Paper Jam message. „If there is no paper, load a new stack of paper into the paper 
tray.
„If there is paper in the paper tray, make sure it is straight. If the 
paper is curled, you should straighten it. Sometimes it is 
helpful to remove the paper, turn the stack over and put it back 
into the paper tray.
„Reduce the amount of paper in the paper tray, and then try 
again.
„Check that the MP tray mode is not chosen in the printer 
driver.
„If the LCD shows Paper Jam message and you still have a 
problem, see Paper jams on page 86.
The machine does not feed 
paper from the MP tray.„Fan the paper well and put it back in the tray firmly.
„Make sure that MP tray mode is chosen in the printer driver.
How do I print on 
envelopes?You can load envelopes from the MP tray. Your application must 
be set up to print the envelope size you are using. This is usually 
done in the Page Setup or Document Setup menu of your 
application. (See your application’s manual for more information.)
What paper can I use? You can use thin paper, plain paper, thick paper, bond paper, 
recycled paper, envelopes, labels and transparencies that are 
made for laser machines. (For details, see Acceptable paper and 
other print media on page 14.)
There is a paper jam. (See Paper jams on page 86.)
 
						

							Troubleshooting and routine maintenance
71
C
Print quality difficultiesC
DifficultiesSuggestions
Printed pages are curled.„Low quality thin or thick paper or not printing on the 
recommended side of the paper could cause this problem. Try 
turning over the stack of paper in the paper tray.
„Make sure that you choose the Paper Type that suits the print 
media type you are using. (See Acceptable paper and other 
print media on page 14.)
Printed pages are smeared. The Paper Type setting may be incorrect for the type of print 
media you are using, or the print media may be too thick or have 
a rough surface. (See Acceptable paper and other print media 
on page 14 and Basic tab in the Software User’s Guide on the 
CD-ROM.)
Printouts are too light.„If this problem occurs when making copies, turn Toner Save 
mode to Off in the machine menu settings. (See Toner Save 
on page 24.)
„Set Toner Save mode to Off in the Advanced tab in the printer 
driver. (See Advanced tab in the Software User’s Guide on the 
CD-ROM.)
Network difficulties
DifficultiesSuggestions
Cannot print over a wired 
Network.If you are having Network problems see the Network Users 
Guide on the CD-ROM for more information.
Make sure your machine is powered on and is on-line and in the 
Ready state. Print the Network Configuration list to see your 
current Network settings. (See Network Configuration List 
on page 26.) Reconnect the LAN cable to the hub to verify that 
the cable and network connections are good. If possible, try 
connecting the machine to a different port on your hub using a 
different cable. If the connections are good, the lower LED of the 
back panel of the machine will be green.
 
						

							72
The network scanning 
feature does not work.
The network printing 
feature does not work.(Windows®) The firewall setting on your PC may be rejecting the 
necessary network connection. Follow the instructions below to 
configure your firewall. If you are using a personal firewall 
software, see the user’s guide for your software or contact the 
software manufacturer.
 (Windows
® XP SP2)
aClick the Start button, Control Panel, 
Network and Internet Connections and then 
Windows Firewall. Make sure that Windows Firewall on 
the General tab is set to On.
bClick the Advanced tab and Settings... button of the 
Network Connection Settings.
cClick the Add button.
dTo add port 54925 for network scanning, enter the 
information below:
1. In Description of service: Enter any description, for 
example “Brother Scanner”.
2. In Name or IP address (for example 192.168.0.12)
of the computer hosting this service on your network: 
Enter “Localhost”.
3. In External Port number for this service: Enter “54925”. 
4. In Internal Port number for this service: Enter “54925”.
5. Make sure UDP is chosen.
6. Click OK.
eClick the Add button.
fIf you still have trouble with your network connection, click 
the Add button.
gTo add port 137 for network scanning and network printing, 
enter the information below:
1. In Description of service: - Enter any description, for 
example “Brother network scanning”
2. In Name or IP address (for example 192.168.0.12)
of the computer hosting this service on your network: 
Enter “Localhost”.
3. In External Port number for this service: Enter “137”.
4. In Internal Port number for this service: Enter “137”.
5. Make sure UDP is chosen.
6. Click OK.
hMake sure if the new setting is added and is checked, and 
then click OK.
Network difficulties (continued)
DifficultiesSuggestions
 
						

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73
C
The network scanning 
feature does not work.
The network printing 
feature does not work.
(Continued)(Windows Vista®):
aClick the Start button, Control Panel, 
Network and Internet, Windows Firewall and click 
Change settings.
bWhen the User Account Control screen appears, do the 
following.
„Users who have administrator rights: Click Continue.
„For users who do not have administrator rights: Enter 
the administrator password and click OK.
cMake sure that Windows Firewall on the General tab is 
set to On.
dClick the Exceptions tab.
eClick the Add port... button.
fTo add port 54925 for network scanning, enter the 
information below:
1. In Name: Enter any description. (for example “Brother 
Scanner”)
2. In Port number: Enter “54925”.
3. Make sure UDP is chosen. Then click OK.
gClick the Add port... button.
hMake sure that the new setting is added and is checked, 
and then click Apply.
iIf you still have trouble with your network connection such 
as network scanning or printing, check 
File and Printer Sharing box in the Exceptions tab and 
then click Apply.
Your computer cannot find 
your machine.(Windows
®) The firewall setting on your PC may be rejecting the 
necessary network connection. (For details, see the instructions 
above.)
(Macintosh
®) Re-select your machine in the Device Selector 
application located in Macintosh HD/Library/Printers/Brother/
Utilities/DeviceSelector or from the Model pop-up menu of 
ControlCenter2.
Network difficulties (continued)
DifficultiesSuggestions
 
						

							74
Improving the print qualityC
Examples of poor print 
qualityRecommendation
 
White lines across the page„Make sure that you use paper that meets our specifications. A rough 
surfaced paper or thick print media can cause the problem. (See 
Acceptable paper and other print media on page 14.)
„Make sure that you choose the appropriate media type in the printer 
driver or in the machine’s Paper Type menu setting. (See Acceptable 
paper and other print media on page 14 and Basic tab in the Software 
User’s Guide on the CD-ROM.)
„The problem may disappear by itself. Print multiple pages to clear this 
problem, especially if the machine has not been used for a long time.
„The drum unit may be damaged. Put in a new drum unit. (See 
Replacing the drum unit on page 103.)
 
White lines down the page„Wipe the laser scanner windows with a dry, lint-free soft cloth. (See 
Cleaning the laser scanner window on page 95.)
„Make sure that a torn sheet of paper is not inside the machine 
covering the scanner window.
„The toner cartridge may be damaged. Put in a new toner cartridge. 
(See Replacing a toner cartridge on page 101.)
„The drum unit may be damaged. Put in a new drum unit. (See 
Replacing the drum unit on page 103.)
 
Hollow print„Make sure that you use paper that meets our specifications. (See 
Acceptable paper and other print media on page 14.) 
„Choose Thick paper mode in the printer driver, choose Thick in the 
machine’s Paper Type menu setting or use thinner paper than you 
are currently using. (See Paper Type on page 22 and Basic tab in the 
Software User’s Guide on the CD-ROM.)
„Check the machine’s environment. Conditions such as high humidity 
can cause hollow print. (See Choosing a location on page 52.)
„The drum unit may be damaged. Put in a new drum unit. (See 
Replacing the drum unit on page 103.)
 
Gray background„Make sure that you use paper that meets our specifications. (See 
Acceptable paper and other print media on page 14.) 
„Check the machine’s environment. Conditions such as high 
temperatures and high humidity can increase the amount of 
background shading. (See Choosing a location on page 52.)
„The toner cartridge may be damaged. Put in a new toner cartridge. 
(See Replacing a toner cartridge on page 101.)
„The drum unit may be damaged. Put in a new drum unit. (See 
Replacing the drum unit on page 103.)
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
 
						

							Troubleshooting and routine maintenance
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C
 
Page skewed„Make sure that the paper or other print media is loaded properly in the 
paper tray and that the guides are not too tight or too loose against 
the paper stack.
„Set the paper guides correctly. (See Loading paper in the standard 
paper tray on page 10.)
„If you are using the MP tray, see Loading paper in the multi-purpose 
tray (MP tray) on page 12.
„The paper tray may be too full.
„Check the paper type and quality. (See Acceptable paper and other 
print media on page 14.)
 
Ghost„Make sure that you use paper that meets our specifications. Rough-
surfaced paper or thick paper may cause the problem. (See 
Acceptable paper and other print media on page 14.)
„Make sure that you choose the proper media type in the printer driver 
or in the machine’s Paper Type menu setting. (See Acceptable paper 
and other print media on page 14 and Basic tab in the Software 
User’s Guide on the CD-ROM.) 
„The drum unit may be damaged. Put in a new drum unit. (See 
Replacing the drum unit on page 103.)
„The fuser unit may be contaminated. Call Brother Customer Service 
at 1-877-BROTHER (1-877-276-8437) (in USA) or 1-877-BROTHER 
(in Canada).
 
Wrinkles or creases„Check the paper type and quality. (See Acceptable paper and other 
print media on page 14.)
„Make sure that paper is loaded properly. (See Loading paper in the 
standard paper tray on page 10.)
„Turn over the stack of paper in the tray or rotate the paper 180° in the 
input tray.
Examples of poor print 
qualityRecommendation
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
B DEFGH
abc efghijk
ACD
bcde
134
 
						

							76
 
Envelope Creases
aOpen the back cover.
bPull the blue lever until the mark (c) reaches beside the mark ( ) 
as shown below.
cResend the print job. 
Note
When you have finished printing, open the back cover and reset the 
two blue levers back to their original position.
 
 
Curled or wavy„Check the paper type and quality. High temperatures and high 
humidity will cause paper to curl.
„If you do not use the machine often, the paper may have been in the 
paper tray too long. Turn over the stack of paper in the paper tray. 
Also, fan the paper stack and then rotate the paper 180° in the paper 
tray.
Examples of poor print 
qualityRecommendation
ABCDEFGEFGHIJKLMN
 
						

							Troubleshooting and routine maintenance
77
C
 
Curled„Turn the paper over in the paper tray, and print again. (Excluding 
Letterhead paper) If the problem remains, switch the Anti-Curl Lever 
as follows:
1 Open the back cover.
 
2 Lift the lever (1) and slide the lever (2) in the direction of the arrow.
 
„Lift up the Output Tray Support Flap (1).
 
„Choose Reduce Paper Curl mode in the printer driver. (See Other 
Print Options (for Windows®) or Print Settings (for Macintosh®) in the 
Software User’s Guide on the CD-ROM.)
Examples of poor print 
qualityRecommendation
21
1