Brother 8460 N Manual

							Safety and Legal
91
14 To protect your product against power surges, we recommend the use of a power protection 
device (Surge Protector).
15 To reduce the risk of fire, electric shock and injury to people, note the following:
„Do not use this product near appliances that use water, a swimming pool or in a wet 
basement.
„Do not use the machine during an electrical storm (there is the remote possibility of an 
electrical shock) or to report a gas leak in the vicinity of the leak. 
						

							Chapter A
92
TrademarksA
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
Windows and Microsoft are registered trademarks of Microsoft in the U.S. and other countries.
Macintosh and TrueType are registered trademarks of Apple Computer, Inc.
PaperPort is a registered trademark of ScanSoft, Inc.
Presto! PageManager is a registered trademark of NewSoft Technology Corporation.
BROADCOM, SecureEasySetup and the SecureEasySetup logo are trademarks or registered 
trademarks of Broadcom Corporation in the United States and/or other countries.
Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun 
Microsystems, Inc. in the United States and other countries.
Each company whose software title is mentioned in this manual has a Software License 
Agreement specific to its proprietary programs.
All other brand and product names mentioned in this User’s Guide, the Software User’s 
Guide, and the Network User’s Guide are registered trademarks of their respective 
companies. 
						

							93
B
Optional Paper Tray 
(LT-5300)
B
An optional lower tray can be installed, and it 
can hold up to 250 sheets of 80 g/m
2 (20 lb) 
paper.
When an optional tray is installed, the 
machine can hold up to 550 sheets of plain 
paper. If you want to buy an optional lower 
tray unit, call your Brother dealer.
 
For setup, see the User’s Guide that we have 
supplied with the lower tray unit.
Memory BoardB
This machine has 32 MB of standard memory 
and one slot for optional memory expansion. 
You can expand the memory up to 544 MB by 
installing dual in-line memory modules 
(DIMMs). When you add the optional 
memory, it increases the performance for 
both copier and printer operations.
DIMM typesB
You can install the following DIMM:
„128 MB Buffalo Technology 
VN133-D128 / VN133-X128
„256 MB Buffalo Technology
VN133-D256
„512 MB Buffalo Technology
VN133-D512
„64 MB TechWorks 12165-0004
„128 MB TechWorks 12462-0001
„256 MB TechWorks 12485-0001
„512 MB TechWorks 12475-0001
Note
• For more information, visit the Buffalo 
Technology site at 
http://www.buffalotech.com
.
• For more information, visit the Techworks 
web site at http://www.techworks.com
.
 
In general, the DIMM must have the following 
specifications:
Type: 144 pin and 64 bit output
CAS latency: 2
Clock frequency: 100 MHz or more
Capacity: 64, 128, 256 or 512 MB
Height: 31.75 mm (1.25 in.)
Dram Type: SDRAM 2 Bank
OptionsB 
						

							94
Note
• There might be some DIMMs that will not 
work with the machine.
• For more information, call the dealer you 
bought the machine from or Brother 
Customer Service.
 
Installing extra memoryB
aTurn off the machine’s power switch. 
Unplug the telephone line cord.
bDisconnect the interface cable from the 
machine, and then unplug the power 
cord from the electrical socket.
cRemove the DIMM cover and interface 
access cover.
 
 
dUnpack the DIMM and hold it by its 
edges.
CAUTION 
To prevent damage to the machine from 
static electricity, DO NOT touch the 
memory chips or the board surface.
 
eHold the DIMM by the edges and align 
the notches in the DIMM with the 
protrusions in the slot. 
Insert the DIMM diagonally (1), then tilt it 
toward the interface board until it clicks 
into place (2).
 
fPut the interface access cover and the 
DIMM cover back on.
gPlug the machine’s power cord back into 
the electrical socket first, and then 
connect the interface cable. 
hPlug in the telephone line cord. 
Turn on the machine’s power switch. 
						

							95
C
TroubleshootingC
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips. 
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers latest FAQs and troubleshooting tips. Visit us at 
http://solutions.brother.com
.
Solutions to common problemsC
If you think there is a problem with the way your faxes look, make a copy first. If the copy looks 
good, the problem is probably not your machine. Check the chart below and follow the 
troubleshooting tips.
The Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Troubleshooting and 
routine maintenance
C
Printing or Receiving Faxes
DifficultiesSuggestions
„Condensed print
„Horizontal streaks
„Top and bottom sentences are 
cut off
„Missing linesUsually this is caused by a poor telephone connection. If your copy looks good, 
you probably had a bad connection, with static or interference on the telephone 
line. Ask the other party to send the fax again.
Poor printing quality See Improving the print quality on page 101.
Vertical black lines when receiving Your machine’s primary corona wire for printing may be dirty. Clean your primary 
corona wire. (See Cleaning the corona wire on page 120.)
The sender’s scanner may be dirty. Ask the sender to make a copy to see if the 
problem is with the sending machine. Try receiving from another fax machine. 
If the problem continues, call Brother or your dealer for service.
Received faxes appear as split or 
blank pages.If the received faxes are divided and printed on two pages or if you get an extra 
blank page, your paper size setting may not be correct for the paper you are using. 
(See Paper Size on page 18.) 
Turn on auto reduction. (See Printing a reduced incoming fax on page 43.) 
						

							96
Phone Line or Connections
DifficultiesSuggestions
Dialling does not work. Check for a dial tone.
Change Tone/Pulse setting. (See the Quick Setup Guide.) 
Check all line cord connections.
Check that the machine is plugged in and switched on.
If an external phone is connected to the machine, send a manual fax by lifting the 
handset of the external phone and dialling the number. Wait to hear fax receiving 
tones before pressing Start.
The machine does not answer 
when called.Make sure the machine is in the correct receiving mode for your setup. (See 
Receiving a fax on page 39.) Check for a dial tone. If possible, call your machine 
to hear it answer. If there is still no answer, check the telephone line cord 
connection. If there is no ringing when you call your machine, ask your telephone 
company to check the line.
Sending Faxes
DifficultiesSuggestions
Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your 
machine’s scanner operation. If the copy quality is not good, clean the scanner. 
(See Cleaning the scanner glass on page 118.)
Transmission Verification Report 
says ‘RESULT:ERROR’.There is probably temporary noise or static on the line. Try sending the fax again. 
If you send a PC FAX message and get ‘RESULT:NG’ on the Transmission 
Verification Report, your machine may be out of memory. To free up extra 
memory, you can turn off fax storage (see Turning off remote fax options on page 
62), print fax messages in memory (see Printing a fax from the memory on page 
45) or cancel a delayed fax or polling job (see Checking and cancelling waiting 
jobs on page 38). If the problem continues, ask the telephone company to check 
your phone line.
If you often get transmission errors due to possible interference on the phone line, 
try changing the Compatibility setting to Basic. (See Compatibility on page 105.)
Vertical black lines when sending. If the copy you made shows the same problem, clean the scanner. (See Cleaning 
the scanner glass on page 118.)
Handling Incoming Calls
DifficultiesSuggestions
The machine ‘Hears’ a voice as a 
CNG Tone.If Fax Detect is set to on, your machine is more sensitive to sounds. It may 
mistakenly interpret certain voices or music on the line as a fax machine calling 
and respond with fax receiving tones. Deactivate the machine by pressing 
Stop/Exit. Try avoiding this problem by turning Fax Detect to off. (See Fax Detect 
on page 42.)
Sending  a  Fax  Call  to the  machine. If you answered on an external or extension phone, press your Fax Receive Code 
(default setting is (l 51)). When your machine answers, hang up. 
						

							Troubleshooting and routine maintenance
97
Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an answering 
machine, an alarm system or other custom feature on a single phone line with your 
machine, it may create a problem sending or receiving faxes.
For Example: If you subscribe to Call Waiting or some other custom service and 
its signal comes through the line while your machine is sending or receiving a fax, 
the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature 
should help overcome this problem. This condition is related to the telephone 
system industry and is common to all devices that send and receive information 
on a single, shared line with custom features. If avoiding a slight interruption is 
crucial to your business, a separate line with no custom features is recommended.
Menu Setting Difficulties
DifficultiesSuggestions
Key  operations  do  not  work. Check that the control panel is fitted correctly on the machine. Reinstall the control 
panel.
The machine beeps when you try to 
access the Setup Receive and 
Setup Send menus.If the Fax key is not illuminated, press it to turn on Fax mode. The Setup Receive 
setting (Menu, 2, 1) and Setup Send setting (Menu, 2, 2) are available only when 
the machine is in Fax mode.
Copy Quality Difficulties
DifficultiesSuggestions
Vertical  streaks  appear  in  copies. Either the scanner or the primary corona wire for printing is dirty. Clean them both. 
(See Cleaning the scanner glass on page 118 and Cleaning the corona wire on 
page 120.)
Printing Difficulties
DifficultiesSuggestions
No print out.„Check that the machine is plugged in and the power switch is turned on.
„Check that the toner cartridge and drum unit are installed properly. (See 
Replacing the drum unit (DR-3100) on page 124.)
„Check the interface cable connection on both the machine and your computer. 
(See the Quick Setup Guide.)
„Check that the correct printer driver has been installed and chosen.
„Check to see if the LCD is showing an error message. (See Error messages 
on page 106.)
„The machine is online. On your PC, click Start and then Printers and Faxes. 
Right-click ‘Brother MFC-XXXX (where XXXX is your model name)’. Make 
sure that ‘Use Printer Offline’ is unchecked.
Handling Incoming Calls (Continued)
DifficultiesSuggestions 
						

							98
The machine prints unexpectedly 
or it prints garbage.„Turn off the machine’s power switch and then turn it on again. If the error 
message continues leave the machine for several minutes and then try it 
again. (The machine can be turned off for up to 4 days without losing faxes 
stored in the memory.)
„Check the settings in your application to make sure it is set up to work with 
your machine.
„If you are using the parallel port connection, check that the port is BRMFC and 
not LPT1. 
The machine prints the first couple 
of pages correctly, then some 
pages have text missing.Your computer is not recognizing the machine’s input buffer full signal. Make sure 
that you connect the interface cable correctly. (See the Quick Setup Guide.)
The machine cannot print full 
pages of a document.
Out of Memory message 
appears.„Reduce the printing resolution. (See Advanced tab in the Software User’s 
Guide on the CD-ROM.)
„Reduce the complexity of your document and try again. Reduce the graphic 
quality or the number of font sizes within your application. 
„Add more memory. See Installing extra memory on page 94.
The headers or footers appear 
when the document displays on the 
screen but they do not show up 
when it is printed.There is an unprintable area on the top and bottom of the page. Adjust the top and 
bottom margins in your document to allow for this.
The machine does not print on both 
sides of the paper even though the 
printer driver setting is Duplex. 
(MFC-8860DN and MFC-8870 DW 
only)Check the paper size setting in the printer driver. You need to select A4, Letter, 
Legal or Folio.
The machine is not printing or has 
stopped printing and the machine’s 
status LED is yellow.Press Job Cancel. As the machine cancels the job and clears it from the memory 
it may produce an incomplete printout. Try to print again.
Scanning Difficulties
DifficultiesSuggestions
TWAIN errors appear while 
scanning.Make sure that the Brother TWAIN driver is chosen as the primary source. In 
PaperPort
®, click File, Scan and choose the Brother TWAIN driver.
Software Difficulties
DifficultiesSuggestions
Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair 
and reinstall the software.
Cannot perform ‘2 in 1’ or ‘4 in 1’ 
printing.Check that the paper size setting in the application and in the printer driver are the 
same.
The machine does not print from 
Adobe Illustrator Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide 
on the CD-ROM.) 
When using ATM fonts, some 
characters are missing or some 
characters are printed in their 
place.If you are using Windows
® 98/98SE/Me, click Start, and then Printer Settings. 
Right-click Brother MFC-XXXX (where XXXX is your model name) and click 
Properties. Click Spool Setting on the Details tab. Choose RAW from Spool 
Data Format.
Printing Difficulties (Continued)
DifficultiesSuggestions 
						

							Troubleshooting and routine maintenance
99
‘Unable to write to LPT1’, ‘LPT1 
already in use’ or ‘MFC is Busy’ 
error message appears.Make sure that the machine is on (plugged into the electrical socket and the power 
switch turned on) and that it is connected directly to the computer using the 
IEEE-1284 bi-directional parallel cable. The cable must not go through another 
peripheral device (such as a Zip Drive, External CD-ROM Drive, or Switch box).
Make sure that the LCD does not show an error message.
Make sure no other device drivers, which also communicate through the parallel 
port, are running automatically when you turn on the computer (such as, drivers 
for Zip Drives, External CD-ROM Drive, etc.) Suggested areas to check: (Load=, 
Run=command lines in the win.ini file or the Setup Group)
Check with your computer manufacturer to confirm that the computer’s parallel 
port settings in the BIOS are set to support a bi-directional machine; i.e. (Parallel 
Port Mode – ECP)
Paper Handling Difficulties
DifficultiesSuggestions
The machine does not load paper.
The LCD shows No Paper or a 
Paper Jam message. If there is no paper, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled, 
you should straighten it. Sometimes it is helpful to remove the paper, turn the stack 
over and put it back into the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Check that the MP tray mode is not selected in the printer driver.
If the LCD shows a Paper Jam message and you still have a problem, see Paper 
jams on page 112.
The machine does not feed paper 
from the MP tray.Fan the paper well and put it back firmly.
Make sure that MP tray mode is chosen in the printer driver.
I need to know how to load 
envelopes.You can load envelopes from the MP tray. Your application must be set up to print 
the envelope size you are using. This is usually done in the Page Setup or 
Document Setup menu of your application. See your application’s manual for 
more information.
I need to know which paper is good 
to use.You can use plain paper, recycled paper, envelopes, transparencies and labels 
that are made for laser machines. (For details, see Acceptable paper and other 
media on page 11.)
There is a paper jam. See Paper jams on page 112.
Print Quality Difficulties
DifficultiesSuggestions
Printed pages are curled. Low quality thin or thick paper or not printing on the recommended side of the 
paper could cause this problem. Try turning over the stack of paper in the paper 
tray.
Make sure that you choose the Paper Type that suits the media type you are 
using. (See Acceptable paper and other media on page 11.)
Printed pages are smeared. The Paper Type setting may be incorrect for the type of print media you are using, 
or the print media may be too thick or have a rough surface. (See Acceptable 
paper and other media on page 11 and Basic tab in the Software User’s Guide on 
the CD-ROM.)
Software Difficulties (Continued)
DifficultiesSuggestions 
						

							100
Printouts are too light. If this problem occurs when making copies or printing received faxes, turn Toner 
Save mode to off in the machine menu settings. (See Toner save on page 21.)
Set Toner Save mode to off in the Advanced tab in the printer driver. (See 
Advanced tab in the Software User’s Guide on the CD-ROM.)
Network Difficulties
DifficultiesSuggestions
Cannot print over a wired Network. Make sure your machine is powered on and is on-line and in Ready mode. Print 
the Network Configuration list to see your current Network settings. (See How to 
print a report on page 67.) Reconnect the LAN cable to the hub to verify that the 
cabling and network connections are good. If possible, try connecting the 
machine to a different port on your hub using a different cable. If the connections 
are good, the upper LED of the back panel of the machine will be green.
If you are using a wireless connection or are having Network problems see the 
Network Users Guide on the CD-ROM for more information.
The network scanning feature 
does not work.(For Windows
® only) The firewall setting on your PC may be rejecting the 
necessary network connection. Follow the instructions below to configure the 
firewall. If you are using any other than the firewalls mentioned below, see the 
instructions for that software or contact the software manufacturer.
 
1. Click the Start button, ‘Settings’, ‘Control Panel’ and then ‘Windows
Firewall’. Make sure that Windows Firewall on the ‘Basic’ tab is set to on.
2. Click the ‘Exceptions’ tab and ‘Add port’ button.
3. Enter any name, port number (54295 for network scanning and 54926 for
  network PC-Fax receiving), select ‘UPD’ and click ‘OK’.
4. Make sure if the new setting is added and is checked, and then click ‘OK’.
For Windows
® XP SP1, please visit the Brother Solutions Center. The network PC-Fax Receive 
feature does not work.
Your computer cannot find your 
machine.
The firewall setting on your PC may be rejecting the necessary network 
connection. For detail, see the instruction above.

Re-select your machine in the DeviceSelector application located in Macintosh 
HD/Library/Printers/Brother/Utilities or from the model of ControlCenter2.
Print Quality Difficulties (Continued)
DifficultiesSuggestions