Blackberry Torch 9810 7 1 User Guide

							My smartphone drops calls made using Wi-Fi calling
You can only make calls using Wi-Fi calling if your BlackBerry smartphone is connected to a Wi-Fi network. To avoid 
dropped calls, your smartphone plays a warning tone when you are making a call using 
Wi-Fi calling and your Wi-Fi 
connection is getting weak. To make another call using Wi-Fi calling, move to an area with a stronger Wi-Fi signal.
User GuideManage Connections
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							Mobile Hotspot mode
Depending on your wireless service provider, this feature might not be available.
How to: Mobile Hotspot mode
Mobile Hotspot mode basics
About Mobile Hotspot mode
You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode.
When you turn on Wi-Fi mode, you can connect your smartphone to a Wi-Fi network to access an Internet connection. You 
can only connect to an external 
Wi-Fi network, such as your home network or office network, while in Wi-Fi mode.
When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled 
devices can use the mobile network connection on your smartphone. For example, if you are traveling, you can connect  your smartphone with your laptop and use your smartphone's Mobile Hotspot mode to access the Internet on your laptop.
If your smartphone is connected to a CDMA network, when you make or receive a call, your smartphone suspends your 
Mobile Hotspot session until you end the call. Your Mobile Hotspot session resumes when your call ends. While Mobile 
Hotspot mode is turned on, you might not be able to send messages from your smartphone. Messages you send while your 
smartphone is in Mobile Hotspot mode are sent after you turn off Mobile Hotspot mode.
Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information at 
www.blackberry.com/docs/smartphones.
Turn on or turn off Mobile Hotspot mode
Before you begin: To perform this task, you must turn on your BlackBerry smartphone's Mobile Network connection and 
Wi-Fi connection.
The first time you turn on Mobile Hotspot mode, your smartphone might prompt you to activate your Mobile Hotspot 
account, and set a password for use with your Mobile Hotspot account.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
•To turn on Mobile Hotspot mode, select the Mobile Hotspot checkbox.
•To turn off Mobile Hotspot mode, clear the Mobile Hotspot checkbox.
When Mobile Hotspot mode is turned on, the  indicator appears in the connections area at the top of the home screen.
User GuideMobile Hotspot mode
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							Connect to the mobile network manually while using Mobile Hotspot 
mode
If your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot mode is turned on, you might have to 
manually connect to the mobile network using your APN. To get the user name and password for your APN, contact your 
wireless service provider. Depending on your wireless service provider, you might be able to enter up to two APNs.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Select the Mobile Hotspot checkbox.
3.If necessary, enter the APN name and APN login information for each of your APNs.
4.Click OK.
Stop connected devices from exchanging data
By default, devices that are connected to your mobile hotspot can send data to each other. For example, if you and a friend 
have your laptops connected to your mobile hotspot, you could play a game together. If your 
BlackBerry smartphone uses a 
BlackBerry Enterprise Server, depending on the options your administrator sets, you might not be able to exchange data 
with connected devices.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Hotspot Connections > Options.
3.Clear the Allow connected devices to exchange data with each other checkbox.
Mobile Hotspot mode options
View information about your mobile hotspot
You can check the duration of your mobile hotspot session, the names of the devices that are connected to your mobile 
hotspot, and how much data is being transferred to the connected devices.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Hotspot Connections.
Related information
Change the amount of time before Mobile Hotspot mode turns off, 284
User GuideMobile Hotspot mode
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							Change your mobile hotspot name
You can name your mobile hotspot so that other Wi-Fi enabled device users can see the name when they try to connect to 
your mobile hotspot. When you turn on Mobile Hotspot mode, the name of your mobile hotspot appears in the connections 
area at the top of the home screen.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Hotspot Connections > Options.
3.In the Network Name (SSID) field, type a name for your mobile hotspot.
Change the amount of time before Mobile Hotspot mode turns off
By default, if your BlackBerry smartphone isn't connected to a power outlet and your smartphone and the other devices 
that are connected to your mobile hotspot are inactive for 15 minutes, Mobile Hotspot mode turns off automatically to  conserve battery power.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Hotspot Connections > Options.
3.Change the Auto Shutoff Timer field.
Prevent additional devices from connecting to your mobile hotspot
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Hotspot Connections.
3.Select the Don't allow any more devices to connect checkbox.
View information about a connected device
You can view a connected device's name, MAC address, IP address, and band.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Hotspot Connections.
3.In the Wi-Fi Devices Connected section, highlight a device.
4.Press the  key > Details.
About using Bluetooth technology in Mobile Hotspot mode
When you turn on Mobile Hotspot mode, your BlackBerry smartphone can use Bluetooth technology to connect to wireless 
devices, or 
BlackBerry PlayBook tablets using BlackBerry Bridge. When Mobile Hotspot mode is turned on, you can only 
connect to 
Bluetooth devices with Handsfree, Headset, Serial Port, and Dial-Up Networking Bluetooth profiles.
User GuideMobile Hotspot mode
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							Related information
Bluetooth profiles, 289
Submit a Mobile Hotspot diagnostic report
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Hotspot Connections.
3.Press the  key > Diagnostics.4.Press the  key > Email Report.
Troubleshooting: Mobile Hotspot mode
I can't use my smartphone as a mobile hotspot
Try the following actions:
•Verify that your mobile network connection and your Wi-Fi connection are both turned on.
•Verify that your BlackBerry smartphone is connected to the mobile network by checking that the  indicator appears 
in the connections area at the top of the home screen.
•Verify that your wireless service plan is set up to use Mobile Hotspot mode. For more information, contact your wireless  service provider.
•If you are roaming, on the Mobile Network Options screen, verify that the Data Services field and the While Roaming 
field are set to On.
Related information
Connect to the mobile network manually while using Mobile Hotspot mode, 283 
Turn on or turn off Mobile Hotspot mode, 282 
I can't connect multiple devices to my mobile hotspot
Depending on your wireless service plan, you might not be able to connect multiple devices to your mobile hotspot. For 
more information, contact your wireless service provider.
User GuideMobile Hotspot mode
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							Bluetooth technology
How to: Bluetooth technology
About Bluetooth
Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth 
enabled device, such as a hands-free car kit or a wireless headset.
Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetooth 
technology on both devices and then pair the devices. Pairing establishes a relationship between the devices and usually needs to be done only once.
After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your 
BlackBerry smartphone (a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone 
within direct line of sight of the 
Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side 
of your body, wear a 
Bluetooth enabled headset in your right ear.
When you turn on Bluetooth technology or when you connect your BlackBerry smartphone to another Bluetooth enabled 
device, 
Bluetooth status indicators appear at the top of the home screen.
Turn on or turn off Bluetooth technology
If you try to perform an action using Bluetooth technology, you may be prompted to turn on Bluetooth technology.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
•To turn on Bluetooth technology, select the Bluetooth checkbox.
•To turn off Bluetooth technology, clear the Bluetooth checkbox.
Pair with a Bluetooth enabled device
Before you begin: You must pair your BlackBerry smartphone with a Bluetooth enabled device before you can connect to 
it. For more information about preparing the 
Bluetooth enabled device for pairing, see the documentation that came with 
the 
Bluetooth enabled device.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Bluetooth Connections > Add New Device > Search.
User GuideBluetooth technology
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							3.Click a Bluetooth enabled device.
4.If necessary, do one of the following:
•If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry 
smartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the 
documentation that came with the 
Bluetooth enabled device. The passkey is most often a numeric or 
alphanumeric code.
•If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on 
both devices.
Related information
Turn on or turn off Bluetooth technology, 286 
I can't pair with a Bluetooth enabled device, 45 
I can't share contacts with a paired Bluetooth enabled device, 296
Connect to or disconnect from a paired Bluetooth 
enabled device
Before you begin: To perform this task, Bluetooth technology must be turned on and your BlackBerry smartphone must be 
paired with the 
Bluetooth enabled device.
Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth 
technology is turned on and the devices are within range. Your BlackBerry smartphone will usually stay connected to a 
paired 
Bluetooth enabled device, such as a car kit or headset, until you disconnect the devices.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Bluetooth Connections.
3.Highlight a Bluetooth enabled device.
 • To connect to a Bluetooth enabled device, press the  key > Connect. If necessary, verify that the same 
number appears in the dialog boxes on both paired devices.
 • To disconnect from a paired Bluetooth enabled device, highlight the device. Press the  key > Disconnect.
Related information
Turn on or turn off Bluetooth technology, 286 
I can't pair with a Bluetooth enabled device, 45 
Switch to a paired Bluetooth enabled device during a 
call
Before you begin: To perform this task, you must turn on Bluetooth technology.
User GuideBluetooth technology
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							During a call, press the  key > Activate .
Related information
Turn on or turn off Bluetooth technology, 286 
Share contacts with a paired Bluetooth enabled car kit
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Bluetooth Connections.
3.Highlight a Bluetooth enabled car kit.
4.Press the  key > Transfer Contacts. 
Related information
I can't share contacts with a paired Bluetooth enabled device, 296
I lose my connection with a Bluetooth enabled car kit, 295
Set which contacts are available to share with a Bluetooth enabled car kit, 291
Send a file
Before you begin: To send a video, the video must be recorded in MMS mode.
1.On the home screen or in a folder, click the Media icon or Files icon.
2.Find and highlight a file.
3.Press the  key > Send. 
4.Click a message type.
5.If necessary, turn on Bluetooth technology and choose a device or pair with a device.
Related information
I can't attach a file to a text message, 132 
Send contact cards using Bluetooth technology
Contact cards sent using Bluetooth technology are automatically saved in the contact list of the receiving smartphone.
1.On the home screen, click the Contacts icon.
2.Click a contact.
3.Press the  key > Send Contact Card > Send Using Bluetooth. User GuideBluetooth technology
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							Rename or delete a paired Bluetooth enabled device
Before you begin: To perform this task, you must turn on Bluetooth technology. To delete a paired Bluetooth enabled 
device, you must first disconnect your 
BlackBerry smartphone from the Bluetooth enabled device.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Bluetooth Connections.
3.Highlight a paired Bluetooth enabled device.
 • To rename the device, press the  key > Device Properties. In the Device Name field, change the name for 
the 
Bluetooth enabled device. Press the  key > Save.
 • To delete the device, press the  key> Delete Device.
Make your smartphone discoverable
If you make your BlackBerry smartphone discoverable, other Bluetooth enabled devices can detect your smartphone.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Bluetooth Connections.
•To make your smartphone discoverable, set the Discoverable field to Yes.
•To make your smartphone discoverable for 2 minutes only, set the Discoverable field to 2 Minutes. After 2 
minutes, the 
Discoverable field switches to No automatically.
Related information
I can't pair with a Bluetooth enabled device, 45 
Bluetooth technology options
Bluetooth profiles
Depending on your BlackBerry smartphone model and wireless network, some profiles might not be supported.
OptionDescriptionAudio Source (A2DP)This profile allows you to output audio from your BlackBerry smartphone to enabled devices that 
support stereo audio such as stereo headsets, speakers, and car kits.User GuideBluetooth technology
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							OptionDescriptionA/V Remote Control 
(AVRCP)This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such 
as adjusting the volume or playing the next or previous media file on your 
BlackBerry smartphone.
Data TransferThis service allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that 
support the transfer of data such as media files.Desktop ConnectivityThis service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer 
that is running 
BlackBerry Desktop Software so that you can synchronize your organizer data.
Dial-Up Networking 
(DUN)This profile allows you to use your BlackBerry smartphone as a modem when it is connected to a 
Bluetooth enabled computer.Handsfree (HFP)This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets and 
car kits that support the Handsfree profile.Headset (HSP)This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets that 
support the Headset profile.Message Access 
Profile (MAP)This profile allows you to use a Bluetooth enabled car kit with your BlackBerry smartphone to 
notify you of new messages. This profile can also help you read, delete, browse, compose, and 
send messages.Serial Port ProfileThis profile allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that 
support desktop connectivity, wireless bypass, and data transfer.SIM AccessIf your BlackBerry smartphone uses a SIM card, this profile allows you to use a Bluetooth enabled 
car kit to control the SIM card on your 
BlackBerry smartphone so that you can make and receive 
calls using the car kit. When you use this feature, data services (browser service, email messaging,  PIN messaging, and MMS messaging) are not available on your smartphone, and phone services 
are accessible only through the car kit. Before you can use this feature, you might need to enter a 
16-digit alphanumeric code, generated by the car kit, on your 
BlackBerry smartphone.
Wireless BypassThis service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer 
that is running the 
BlackBerry Desktop Software so that you can send and receive email messages 
and synchronize your organizer data without using a connection to the wireless network. To use 
this service, your email account must use a 
BlackBerry Enterprise Server.
Turn off a Bluetooth profile
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Bluetooth Connections.
3.Press the  key > Options. 
4.In the Services section, clear the checkbox beside one or more Bluetooth profiles.
User GuideBluetooth technology
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