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Blackberry Torch 9810 7 1 User Guide

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    							Save your conference call information
    You can save your conference call information so that it is added to the conference call fields automatically when you 
    create a conference call meeting from your 
    BlackBerry smartphone.
    1.On the home screen, click the Calendar icon.
    2.Press the  key > Options > Conference Calling.
    3.Type your conference call information.
    4.Press the  key > Save. 
    Tips: Calendar
    Calendar shortcuts
    Depending on the typing input language that you are using, some shortcuts might not be available.
    For shortcuts to work in Day view, press the  key > Options. Click Calendar Display and Actions. Clear the Enable 
    Quick Entry
     check box. 
    Schedule an appointmentPress CChange to Agenda viewPress AChange to Day viewPress DChange to Week viewPress WChange to Month viewPress MMove to the next week, month, or day in Agenda viewPress the  key.Move to the previous week, month, or day in Agenda viewPress the  key and the  key.Move to the current datePress TMove to a specific datePress GUser GuideCalendar
    191  
    						
    							Troubleshooting: Calendar
    I can't schedule appointments that span multiple days
    If you use IBM Lotus Notes, you can't schedule appointments that span multiple days.
    I can't set some fields when scheduling appointments
    If you use IBM Lotus Notes, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private 
    checkbox when you change a recurring appointment or meeting.
    Some characters in calendar entries don't appear 
    correctly after synchronization
    If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your 
    computer might not support these characters.
    On your computer, verify that you are using the correct default code page and that the correct font support is installed on  your computer. For more information, see the documentation for the operating system on your computer.
    Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
    update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
    your smartphone is lost, stolen, or corrupted by an unforeseen issue.
    Related information
    About synchronization conflicts, 183 
    Synchronize organizer data over the wireless network, 183 
    I can't enter a conference call with the Join Now 
    option
    The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry 
    smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information 
    User GuideCalendar
    192  
    						
    							correctly. You might need to change your smart dialing options so that you can enter the conference call using the Join Now option.
    Try the following actions:
    •If the Join Now option doesn't appear, to enter the conference call, in the meeting or meeting invitation, click the 
    conference call bridge number and access code that appear in either the 
    Location field or the Notes section.
    •If the Join Now option appears, but you're not able to join, try increasing the default time that your smartphone waits 
    before dialing an extension. From the home screen, press the 
     key. Press the  key > Options > Smart 
    Dialing
    . In the To access extensions in all other corporations section, change the Wait For field to the highest value or 
    to 
    My Response if your BlackBerry smartphone is connected to a CDMA network. Try entering the conference call with 
    the Join Now option again.
    Related information
    Enter a conference call meeting, 190 
    User GuideCalendar
    193  
    						
    							Contacts
    How to: Contacts
    Contact basics
    Add a contact
    Do one of the following:
     • To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen, 
    click 
    New Contact. Type the contact information. Press the  key > Save.
     • To add a contact from a message, call log, or webpage, highlight the contact name, number, or email address. Press 
    the 
     key > Add to Contacts > Create New Contact. If necessary, add contact information. Press the  key > 
    Save.
    Related information
    Add a contact to your SIM card, 194
    Add a contact to your SIM card
    1.In the contact list, press the  key > SIM Phone Book. 2.Press the  key > New. 
    3.Type the contact information.
    4.Press the  key > Save. 
    Related information
    Add a contact, 194 
    Copy contacts to and from SIM card
    Do one of the following:
     • To copy contacts from your SIM card to your contact list, in the contact list, press the  key > SIM Phone Book. 
    Press the 
     key > Copy All To Contacts.
    User GuideContacts
    194  
    						
    							•To copy a contact from your contact list to your SIM Card, in the contact list, click a contact. Highlight a phone number .
     • Press the  key > Copy to SIM Phone Book. Press the  key > Save.
    Create a custom contact field
    Custom contact fields can store information that you want to remember about a contact, for example, you might want to 
    add a custom contact field named Sports team or Favorite color. If you create a custom field for a contact, the field appears 
    for all your contacts.
    1.When you are adding or changing a contact, in the Custom Fields section, click Add Custom Field.
    2.Click a field.
    3.To change the name of the field, place the cursor in the field. Press the  key > Change Field Name. 4.Type a name for the field. Press the  key on the keyboard. 
    5.Type the information that you want to add to the custom field.
    6.Press the  key > Save. 
    You can synchronize contact fields that you customize on your BlackBerry smartphone with the email application on your 
    computer. For more information about synchronizing contact fields, see the Help in the 
    BlackBerry Desktop Software.
    Add a pause or a wait to a phone number
    Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. 
    After dialing the main phone number, your 
    BlackBerry smartphone either pauses before dialing the additional numbers 
    (pause) or prompts you to type them (wait).
    1.After you type the main part of a phone number in a phone number field, press the  key.
    2.Click Add Pause or Add Wait.
    3.Type the additional numbers.
    4.Press the  key > Save. 
    Change or delete a contact
    Do one of the following:
     • To change a contact, on the home screen, click the Contacts icon. Highlight a contact. Press the  key > Edit. 
    Change the contact information. Press the  key > Save.
     • To change a contact using information on your BlackBerry smartphone, such as information in an email or a calendar 
    entry, highlight the information you want to add to a contact. Press the 
     key > Add to Contacts > Add to Existing 
    Contact
    . Click a contact. If necessary, add contact information. Press the  key > Save.
    User GuideContacts
    195  
    						
    							 • To delete a contact from your Contact list, on the home screen, click the Contacts icon. Highlight a contact. Press the 
     key > Delete.
    Change or delete a SIM card contact
    1.On the home screen, click the Contacts icon.
    2.Press the  key > SIM Phone Book.
    3.Highlight a contact.
     • To change a SIM card contact, press the  key > Edit. Change the contact information. Press the  key 
    > 
    Save.
     • To delete a SIM card contact, press the  key > Delete.
     • To delete all SIM card contacts, press the  key > Delete All.
    Search for a contact
    You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might 
    also be able to search for contacts in your organization's contact list.
    1.On the home screen, click the Contacts icon.
    •To search for a contact in your contact list, type all or part of a contact's name.
    •To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's 
    name. Click 
    OK.
    2.Highlight a contact.
    3.Press the  key. 
    •To view information for a contact, click View.
    •To add a contact from your organization's contact list to your contact list, click Add to Contacts.
    •To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts.
    •To view the next 20 matches in your organization's contact list, click Get More Results.
    •To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve.
    •To delete the search results after you have searched your organization's contact list, click Delete Lookup.
    •To start a new search when you are searching your organization's contact list, click Lookup.
    Related information
    Change how contact names appear in Remote Lookup results, 202
    Attach a contact card to a message
    You can attach a contact card to an email, a PIN message, or a text message.
    1.User GuideContacts
    196  
    						
    							When you are composing a message, press the  key > Attach > Contact. 
    2.Find and highlight a contact.
    3.Press the  key > Continue. 
    Related information
    I can't attach a file to a text message, 132 
    Add a contact picture for caller ID
    1.On the home screen, click the Contacts icon.
    2.Highlight a contact.
    3.Press the  key > Edit. 4.Press the  key > Add Picture. 
    5.Find, highlight, and click a picture.
    6.If necessary, move the crop box to the portion of the picture that you want to use.
    7.Press the  key > Crop & Save. 8.Press the  key > Save. 
    Related information
    My contact pictures keep changing, 204
    Change or delete a contact picture
    1.On the home screen, click the Contacts icon.
    2.Highlight a contact.
    3.Press the  key > Edit. 
    4.Highlight the contact picture.
     • To change the contact picture, press the  key > Replace Picture. Highlight a picture. Press the  key 
    > 
    Select Picture.
     • To delete the contact picture, press the  > Delete Picture.
    5.Press the  key > Save. 
    Related information
    My contact pictures keep changing, 204
    About categories
    You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos 
    that appear based on categories.
    User GuideContacts
    197  
    						
    							Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus 
    Notes
    , you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes 
    with the task in 
    Lotus Notes.
    Categories are shared between the contact list, the task list, and the memo list and changes that you make in one 
    application are made in all applications.
    Categorize a contact, task, or memo
    1.When you are creating or changing a contact, task, or memo, press the  key > Categories. 
    2.Select the checkbox beside a category.
    3.Press the  key > Save. 
    To remove a category from a contact, task, or memo, clear the checkbox beside the category.
    Create a category for contacts, tasks, or memos
    You can create categories to organize items in the Contacts application, Tasks application, and MemoPad.
    1.On the home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.
    2.Press the  key > Filter. 3.Press the  key > New. 
    4.Type a name for the category.
    5.Press the  key on the keyboard. 
    To delete a category, highlight the category. Press the  key > Delete.
    Synchronizing contacts
    About synchronization and reconciliation
    The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data 
    (contacts, calendar entries, tasks, and memos) and reconcile email between your 
    BlackBerry smartphone and the email 
    application on your computer over the wireless network.
    In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or  email can't be synchronized or reconciled.
    If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the 
    BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry 
    Desktop Software
    .
    User GuideContacts
    198  
    						
    							Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
    your smartphone is lost, stolen, or corrupted by an unforeseen issue.
    Synchronize organizer data over the wireless network
    Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer, 
    especially before you update any software. Maintaining a current backup file on your computer might allow you to recover  smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
    If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, 
    the organizer data on your computer takes precedence over the organizer data on your smartphone.
    1.In the Contacts application, Calendar application, Tasks application, or MemoPad, press the  key > Options. 
    2.If necessary, click a calendar or contact list.
    3.Select the Wireless Synchronization checkbox.
    4.Press the  key > Save. 
    If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. 
    For more information, see the Help in the 
    BlackBerry Desktop Software.
    Related information
    Some characters in calendar entries don't appear correctly after synchronization, 192 
    About synchronization conflicts, 183 
    About backing up and restoring smartphone data
    If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your 
    BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using 
    the 
    BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
    If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your  media card.
    If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your 
    smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an  activation password. For more information, contact your administrator.
    Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
    your smartphone is lost, stolen, or corrupted by an unforeseen issue.
    About synchronization conflicts
    A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone 
    and in the email application on your computer.
    User GuideContacts
    199  
    						
    							If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
    If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes 
    precedence over the organizer data on your smartphone when a data synchronization conflict occurs.
    Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
    update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
    your smartphone is lost, stolen, or corrupted by an unforeseen issue.
    Related information
    Some characters in calendar entries don't appear correctly after synchronization, 192 
    Synchronize organizer data over the wireless network, 183 
    Manage data synchronization conflicts
    You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data 
    synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of 
    the 
    BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data 
    synchronization, see the Help in the 
    BlackBerry Desktop Software.
    Personal distribution lists
    Create a personal distribution list
    You can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal 
    distribution lists that you create on your 
    BlackBerry smartphone do not appear in the email application on your computer.
    1.On the home screen, click the Contacts icon.
    2.Press the  key > New Group.
    3.Type a name for the personal distribution list.
    4.Press the  key > Add Member.
    5.Click a contact.
    6.To add another contact, repeat steps 4 to 5.
    7.Press the  key > Save Group. 
    Change or delete a personal distribution list
    1.On the home screen, click the Contacts icon.
    2.Highlight a personal distribution list.
    3.Press the  key. 
    User GuideContacts
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