Blackberry Torch 9810 7 1 User Guide
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Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry smartphone. 1.On the home screen, click the Calendar icon. 2.Press the key > Options > Conference Calling. 3.Type your conference call information. 4.Press the key > Save. Tips: Calendar Calendar shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable Quick Entry check box. Schedule an appointmentPress CChange to Agenda viewPress AChange to Day viewPress DChange to Week viewPress WChange to Month viewPress MMove to the next week, month, or day in Agenda viewPress the key.Move to the previous week, month, or day in Agenda viewPress the key and the key.Move to the current datePress TMove to a specific datePress GUser GuideCalendar 191
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Troubleshooting: Calendar I can't schedule appointments that span multiple days If you use IBM Lotus Notes, you can't schedule appointments that span multiple days. I can't set some fields when scheduling appointments If you use IBM Lotus Notes, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private checkbox when you change a recurring appointment or meeting. Some characters in calendar entries don't appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information About synchronization conflicts, 183 Synchronize organizer data over the wireless network, 183 I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information User GuideCalendar 192
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correctly. You might need to change your smart dialing options so that you can enter the conference call using the Join Now option. Try the following actions: •If the Join Now option doesn't appear, to enter the conference call, in the meeting or meeting invitation, click the conference call bridge number and access code that appear in either the Location field or the Notes section. •If the Join Now option appears, but you're not able to join, try increasing the default time that your smartphone waits before dialing an extension. From the home screen, press the key. Press the key > Options > Smart Dialing . In the To access extensions in all other corporations section, change the Wait For field to the highest value or to My Response if your BlackBerry smartphone is connected to a CDMA network. Try entering the conference call with the Join Now option again. Related information Enter a conference call meeting, 190 User GuideCalendar 193
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Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen, click New Contact. Type the contact information. Press the key > Save. • To add a contact from a message, call log, or webpage, highlight the contact name, number, or email address. Press the key > Add to Contacts > Create New Contact. If necessary, add contact information. Press the key > Save. Related information Add a contact to your SIM card, 194 Add a contact to your SIM card 1.In the contact list, press the key > SIM Phone Book. 2.Press the key > New. 3.Type the contact information. 4.Press the key > Save. Related information Add a contact, 194 Copy contacts to and from SIM card Do one of the following: • To copy contacts from your SIM card to your contact list, in the contact list, press the key > SIM Phone Book. Press the key > Copy All To Contacts. User GuideContacts 194
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•To copy a contact from your contact list to your SIM Card, in the contact list, click a contact. Highlight a phone number . • Press the key > Copy to SIM Phone Book. Press the key > Save. Create a custom contact field Custom contact fields can store information that you want to remember about a contact, for example, you might want to add a custom contact field named Sports team or Favorite color. If you create a custom field for a contact, the field appears for all your contacts. 1.When you are adding or changing a contact, in the Custom Fields section, click Add Custom Field. 2.Click a field. 3.To change the name of the field, place the cursor in the field. Press the key > Change Field Name. 4.Type a name for the field. Press the key on the keyboard. 5.Type the information that you want to add to the custom field. 6.Press the key > Save. You can synchronize contact fields that you customize on your BlackBerry smartphone with the email application on your computer. For more information about synchronizing contact fields, see the Help in the BlackBerry Desktop Software. Add a pause or a wait to a phone number Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the main phone number, your BlackBerry smartphone either pauses before dialing the additional numbers (pause) or prompts you to type them (wait). 1.After you type the main part of a phone number in a phone number field, press the key. 2.Click Add Pause or Add Wait. 3.Type the additional numbers. 4.Press the key > Save. Change or delete a contact Do one of the following: • To change a contact, on the home screen, click the Contacts icon. Highlight a contact. Press the key > Edit. Change the contact information. Press the key > Save. • To change a contact using information on your BlackBerry smartphone, such as information in an email or a calendar entry, highlight the information you want to add to a contact. Press the key > Add to Contacts > Add to Existing Contact . Click a contact. If necessary, add contact information. Press the key > Save. User GuideContacts 195
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• To delete a contact from your Contact list, on the home screen, click the Contacts icon. Highlight a contact. Press the key > Delete. Change or delete a SIM card contact 1.On the home screen, click the Contacts icon. 2.Press the key > SIM Phone Book. 3.Highlight a contact. • To change a SIM card contact, press the key > Edit. Change the contact information. Press the key > Save. • To delete a SIM card contact, press the key > Delete. • To delete all SIM card contacts, press the key > Delete All. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list. 1.On the home screen, click the Contacts icon. •To search for a contact in your contact list, type all or part of a contact's name. •To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's name. Click OK. 2.Highlight a contact. 3.Press the key. •To view information for a contact, click View. •To add a contact from your organization's contact list to your contact list, click Add to Contacts. •To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts. •To view the next 20 matches in your organization's contact list, click Get More Results. •To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve. •To delete the search results after you have searched your organization's contact list, click Delete Lookup. •To start a new search when you are searching your organization's contact list, click Lookup. Related information Change how contact names appear in Remote Lookup results, 202 Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1.User GuideContacts 196
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When you are composing a message, press the key > Attach > Contact. 2.Find and highlight a contact. 3.Press the key > Continue. Related information I can't attach a file to a text message, 132 Add a contact picture for caller ID 1.On the home screen, click the Contacts icon. 2.Highlight a contact. 3.Press the key > Edit. 4.Press the key > Add Picture. 5.Find, highlight, and click a picture. 6.If necessary, move the crop box to the portion of the picture that you want to use. 7.Press the key > Crop & Save. 8.Press the key > Save. Related information My contact pictures keep changing, 204 Change or delete a contact picture 1.On the home screen, click the Contacts icon. 2.Highlight a contact. 3.Press the key > Edit. 4.Highlight the contact picture. • To change the contact picture, press the key > Replace Picture. Highlight a picture. Press the key > Select Picture. • To delete the contact picture, press the > Delete Picture. 5.Press the key > Save. Related information My contact pictures keep changing, 204 About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. User GuideContacts 197
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Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes , you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications. Categorize a contact, task, or memo 1.When you are creating or changing a contact, task, or memo, press the key > Categories. 2.Select the checkbox beside a category. 3.Press the key > Save. To remove a category from a contact, task, or memo, clear the checkbox beside the category. Create a category for contacts, tasks, or memos You can create categories to organize items in the Contacts application, Tasks application, and MemoPad. 1.On the home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon. 2.Press the key > Filter. 3.Press the key > New. 4.Type a name for the category. 5.Press the key on the keyboard. To delete a category, highlight the category. Press the key > Delete. Synchronizing contacts About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network. In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software . User GuideContacts 198
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Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Synchronize organizer data over the wireless network Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone. 1.In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options. 2.If necessary, click a calendar or contact list. 3.Select the Wireless Synchronization checkbox. 4.Press the key > Save. If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. Related information Some characters in calendar entries don't appear correctly after synchronization, 192 About synchronization conflicts, 183 About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your media card. If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer. User GuideContacts 199
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If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Some characters in calendar entries don't appear correctly after synchronization, 192 Synchronize organizer data over the wireless network, 183 Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software. Personal distribution lists Create a personal distribution list You can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal distribution lists that you create on your BlackBerry smartphone do not appear in the email application on your computer. 1.On the home screen, click the Contacts icon. 2.Press the key > New Group. 3.Type a name for the personal distribution list. 4.Press the key > Add Member. 5.Click a contact. 6.To add another contact, repeat steps 4 to 5. 7.Press the key > Save Group. Change or delete a personal distribution list 1.On the home screen, click the Contacts icon. 2.Highlight a personal distribution list. 3.Press the key. User GuideContacts 200