Blackberry Torch 9810 7 1 User Guide

							BlackBerry Device Software
How to: BlackBerry Device Software
About updating the BlackBerry Device Software
You might want to update your BlackBerry Device Software to access new applications and features or to resolve a 
technical issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of 
update, the amount of smartphone data, and the number of applications on your 
BlackBerry smartphone. You can't use 
your smartphone or make emergency calls when the update is in progress.
Depending on your wireless service provider or administrator, you can update your BlackBerry Device Software over the 
wireless network, from a website, or using the 
BlackBerry Desktop Software. If you download an update to your smartphone 
over the wireless network, extra fees might apply depending on wireless service provider.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Update the BlackBerry Device Software
You can use your BlackBerry smartphone when you download the BlackBerry Device Software but not while you install the 
software. During the installation process, your smartphone might reset or display a white screen. Do not remove the battery 
while the update is in progress.
If encryption is turned on, you might need to type your password at various times during the installation process.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
1.Do one of the following:
 • To update your software over the wireless network, on the home screen, click the  icon. If you don't have 
the 
 icon, on the home screen or in a folder, click the Options icon. Click Device > Software Updates.
•To update your software using the BlackBerry Desktop Software, from your computer, open the BlackBerry 
Desktop Software
. Connect your smartphone to your computer.
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							•To update your software using a website, from your computer, visit www.blackberry.com/update. Click Check for 
Updates
. Connect your smartphone to your computer.
2.Complete the instructions on the screen.
If you updated your software over the wireless network, to delete the previous version of software that is temporarily stored 
on your smartphone, on the home screen or in a folder, click the 
Options icon. Click Device > Software Updates. Press the 
 key > View Result. Press the  key > Delete Downgrade Data.
Related information
About backing up and restoring smartphone data, 182 
I can't update the BlackBerry Device Software over the wireless network, 263
My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 263
BlackBerry Device Software, 261 
Downgrade or return to the previous version of the 
BlackBerry Device Software over the wireless network
Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this 
task.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Software Updates.
 • If you recently updated your BlackBerry Device Software, to return to the previous software version, press the 
 key > View Result > Downgrade.
 • To downgrade to an earlier software version, scroll to a software version that the  icon appears beside. Click 
Perform Downgrade. Follow the instructions on the screen.
Find your smartphone model number and version of 
the 
BlackBerry Device Software
Do one of the following:
•On the home screen or in a folder, click the Options icon. Click Device > About Device Versions.
•If supported by your input language, in a message or memo, type myver followed by a space.
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							Troubleshooting: BlackBerry Device 
Software
I can't update the BlackBerry Device Software over 
the wireless network
Depending on the options that your wireless service provider or administrator sets, you might not be able to update your 
BlackBerry Device Software over the wireless network.
Try the following actions:
•Verify that your BlackBerry smartphone is connected to a wireless network.
•Verify that you're not roaming outside of your wireless service provider's wireless coverage area. Depending on your  wireless service provider, you might not be able to update your 
BlackBerry Device Software when roaming. For more 
information, contact your wireless service provider.
•Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless 
service provider, you might not be able to update your 
BlackBerry Device Software at certain times of the day, when 
there is a greater volume of network traffic.
•Try visiting your wireless service provider's website, as you might be able to update your BlackBerry Device Software 
from the website.
•If your work email account is associated with a BlackBerry Enterprise Server, check with your administrator for 
BlackBerry Device Software updates. Your administrator might not allow you to update your software over the wireless 
network, or might allow you to update only to a specific version.
My smartphone doesn't have enough available storage 
space to update the 
BlackBerry Device Software
Try the following actions:
•Delete display languages, themes, or third-party applications that you don't use.
•Delete messages and calendar entries that you don't need.
•Delete browsing information.
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							My smartphone responds slowly or freezes
Try the following actions:
•Close unused applications.
•Free some of your application storage.
•Update your BlackBerry Device Software.
•Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that came with your 
BlackBerry smartphone, or visit www.blackberry.com/docs/smartphones and see the Start Here guide 
for your smartphone.
Related information
Tips: Freeing space to optimize your smartphone's performance, 50 
View the amount of available storage space on your smartphone, 312
Close an app so that it is not running in the background, 254 
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							Manage Connections
Mobile network
How to: Mobile network
Manage Connections at a glance
 
 
Check which wireless networks your smartphone connects to
The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to 
connect to those networks. For more information about the wireless networks that your smartphone connects to, see the 
Safety and Product Information booklet for your smartphone.
1.On the home screen or in a folder, click the Options icon.
2.Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the 
brackets after your smartphone model.
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							Turn on, turn off, or check the status of a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the 
Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
•To turn on a network connection, select the checkbox beside a connection type.
•To turn off a network connection, clear the checkbox beside a connection type.
•To turn on the network connections that were turned on previously, click Restore Connections.
•To check the status of a network connection, click Service Status.
Related information
I can't connect to the mobile network, 271
I can't connect to a Wi-Fi network, 280
Turn on or turn off airplane mode
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more 
information, see the 
Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
•To turn on airplane mode, click All Off.
•To turn off airplane mode, click Restore Connections.
Related information
Turn on or turn off data service or set roaming options, 267
Turn on, turn off, or check the status of a network connection, 266 
Roaming
About roaming and international roaming
In most cases, your BlackBerry smartphone automatically connects to the appropriate wireless network when you travel 
outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you 
can access a wireless network. When you roam, the triangular roaming indicator appears at the top of the home screen.
If your smartphone requires a SIM card, your wireless service provider might need to set up your SIM card with roaming 
services before you can roam.
If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, you might  need to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number 
stays the same when you travel internationally.
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							For more information about roaming and roaming fees, contact your wireless service provider.
Switch wireless networks manually
Before you begin: To switch wireless networks manually, your wireless service plan must include this service and your 
BlackBerry smartphone must be connected to a GSM or UMTS network.
Your smartphone is designed to switch to an appropriate wireless network automatically when you travel.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Network.
3.Change the Network Selection Mode field to Manual.
4.Click a wireless network.
5.Press the  key > Close.
To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to 
Automatic.
Related information
I can't connect to the mobile network, 271
Turn on or turn off data service or set roaming options
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text 
messages with attachments, and browser service) on your 
BlackBerry smartphone so that only phone and basic text 
messaging are available. You can also set your smartphone to turn off data services when roaming, which might prevent 
you from receiving additional roaming charges. For more information, contact your wireless service provider.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Network.
3.Do one of the following:
•To turn on or turn off data service, change the Data Services field.
•To turn on or turn off data service when roaming, change the While Roaming field.
•To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming 
field to Prompt.
4.Press the  key > Close.
Related information
I can't connect to the mobile network, 271
Data service unavailable, 271
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							Preferred wireless network list
About the preferred wireless network list
Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your 
BlackBerry smartphone uses these other wireless networks.
Your smartphone tries to connect to a wireless network based on the order in which the wireless networks appear in your 
preferred wireless network list. When you travel, your smartphone scans for the wireless networks on this list first. If no 
wireless network on the list is available, your smartphone is designed to connect to another available wireless network 
automatically.
Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service 
provider.
Add a wireless network to the preferred wireless network list
Before you begin: To perform this task, your BlackBerry smartphone must be connected to aGSM or UMTS network.
Depending on your wireless service plan, this feature might not be supported.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Network.
3.Press the  key > My Preferred Network List. 
4.Press the  key > Add Network. 
•To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click 
Select Network.
•To scan for a wireless network that is already known to your smartphone, click Select From Known Networks. 
Click a wireless network. Click 
Select Network.
•To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.
5.Press the  key > Close.
Delete a wireless network from the preferred wireless network list
Before you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network.
Depending on your wireless service plan, this feature might not be supported.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Network.
3.Press the  key > My Preferred Network List. 
4.Highlight a wireless network.
5.Press the  key > Delete. User GuideManage Connections
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							6.Press the  key > Close.
Change the order of preferred networks
Before you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network.
Depending on your wireless service plan, this feature might not be supported. Your smartphone connects to networks 
based on the order that they appear in the preferred network list.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Network.
3.Press the  key > My Preferred Network List. 
4.Highlight a wireless network.
5.Press the  key > Move. 
6.Click the new location.
7.Press the  key > Close.
Change the connection speed for the wireless network
A faster connection speed requires more battery power.
Depending on your wireless service provider, you might not be able to change the connection speed for the wireless 
network.
1.On the home screen, click the Manage Connections icon.
2.Click Networks and Connections > Mobile Network.
3.Change the Network Mode field.
4.Press the  key > Close.
Related information
I can't connect to the mobile network, 271
Turn on flashing LED notification for wireless coverage
You can set the LED indicator to notify you when your BlackBerry smartphone is connected to a wireless network.
1.On the home screen or in a folder, click the Options icon.
2.Click Display > Screen Display.
3.Select the LED Coverage Indicator checkbox.
4.Press the  key > Save. 
When your smartphone is connected to the wireless network, the LED flashes green.
To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox.
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							Wireless coverage indicators
Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using 
your 
BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service 
provider.
IndicatorDescription Provides information about the strength of the wireless signal. Three or more  bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal.3G  , 4G  , H+  , EDGE, GPRS, 
NXTL, MIKE, or NTWKYou're connected to a mobile network and you can access features such as  email messaging and Internet browsing. If you don't see one of the indicators, 
you might be in an area of reduced wireless coverage where some features 
aren't available (you might only be able to make a phone call or send and 
receive text messages). You can call only emergency numbers. You're in an area of no wireless coverage. The connection to the mobile network is turned off. You're connected to a Wi-Fi network and you can access BlackBerry services 
such as email messaging and Internet browsing over the 
Wi-Fi connection.
 Your Wi-Fi connection is turned on, but you're not connected to a Wi-Fi network, 
or you're connected to a 
Wi-Fi network, but you can't access BlackBerry 
services such as email messaging and Internet browsing over the Wi-Fi 
connection.
 Your Bluetooth connection is turned on, and you're connected to a Bluetooth 
enabled device.
 Your Bluetooth connection is turned on, but you're not connected to a 
Bluetooth enabled device.
Related information
About emergency calls and Emergency Callback Mode, 68 
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