Blackberry Torch 9810 7 1 User Guide

							HTML email messages don't appear correctly
Try the following actions:
•Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
•Try downloading external pictures. Press the  key > Get Images.
•Try viewing your message in plain text. Press the  key > Get Plain Text.
•Verify that the email that you received isn't encrypted.
Some email folders appear dimmed
If you can't forward email from an email folder, the check box beside the folder appears dimmed.
Try the following actions:
•Wait for a few seconds. The email folders might become available after a short period of time.
•Turn off wireless email reconciliation, and then turn it on again.
Related information
Reconcile email over the wireless network manually, 95 
Email filters aren't working correctly
Try the following actions:
•Verify that your email filters are turned on.
•Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to email 
messages.
Related information
Email filters, 101 
Troubleshooting: Text messages
I can't send text messages
Depending on your wireless service plan, this feature might not be supported.
Try the following actions:
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							•Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, 
your smartphone should send the messages when you return to a wireless coverage area.
•Verify that fixed dialing is turned off.
Related information
Turn on, turn off, or check the status of a network connection, 266
I'm not receiving text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you 
should receive messages when you return to a wireless coverage area.
I can't turn on cell broadcasting
If your BlackBerry smartphone uses a SIM card, your SIM card might not support the display languages that you have 
selected for cell broadcast messages.
Clear the checkbox beside all the languages that your SIM card doesn't support.
Related information
Delete a language from your smartphone, 231
I can't attach a file to a text message
Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a 
slide show.
Try the following actions:
•Verify that the file is a .vcf (vCard) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi 
file).
•Verify that the file isn't copyright protected.
•If templates are available for your BlackBerry smartphone, use a blank template to compose your text message.
User GuideMessages
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							Files and attachments
How to: Files
File basics
About files and attachments
You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email 
account uses a 
BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview 
files from your organization's network and save the files to your smartphone or attach them directly to email messages 
without downloading them. You can use the Files application to view a list of all the files that are saved on your smartphone.  You can also rename, move, and delete files on your organization's network from your smartphone.
To change attachments or files that you download, you can use third-party editing applications, such as , that are designed 
for use on 
BlackBerry smartphones.
Related information
Search for a file that is saved on your smartphone, 134
Search for a file that is saved on your organization's network, 134
Open a file or an attachment
Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry 
Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 
1.In a message, meeting invitation, or calendar entry, press the  key. 
2.If necessary, click Retrieve Attachment Information.
3.Click Open Attachment.
4.If necessary, on the Attachments screen, click an attachment.
5.If necessary, in the dialog box, select an option.
Related information
I can't turn on cell broadcasting, 132 
User GuideFiles and attachments
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							Save a file or an attachment
Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry 
Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 
1.In a message, in a calendar entry, or on a webpage, do one of the following:
 • If there is only one attachment in a message or calendar entry, press the  key.
 • If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the  key.
 • If you are downloading a file from a webpage, press the  key.
2.Click Download Attachment or Download File.
3.Click the folder that you want to save the file or attachment in.
4.Click Save.
To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the  key 
> 
Cancel Download.
Search for a file that is saved on your smartphone
1.On the home screen, click the Media icon.
2.Press the  key > Explore. 
3.Find the file.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Related information
I cannot find files sent to me over a Bluetooth connection, 295
Search for a file that is saved on your organization's network, 134
About files and attachments, 114 
Search for a file that is saved on your organization's network
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
1.On the home screen or in a folder, click the Files icon.
2.In the Go To field, type the path for the file.
3.If necessary, type the credentials that you use to connect to your organization's network.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Related information
Search for a file that is saved on your smartphone, 134 
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							About files and attachments, 114 
Send a file
Before you begin: To send a video, the video must be recorded in MMS mode.
1.On the home screen or in a folder, click the Media icon or Files icon.
2.Find and highlight a file.
3.Press the  key > Send. 
4.Click a message type.
5.If necessary, turn on Bluetooth technology and choose a device or pair with a device.
Related information
I can't attach a file to a text message, 132 
Open a link in a file or an attachment
Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.
1.In a file, highlight a link.
2.Press the  key > Open Link or Retrieve. 
To return to the file, press the  key.
Set font options for a file or an attachment
1.In a file or an attachment, press the  key > Options. 
2.Change the font fields.
3.Press the  key > Save. 
Save a file from your organization's network to your smartphone
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
When you save a file from your organization's network to your BlackBerry smartphone, the file is saved in its original format.
1.On the home screen or in a folder, click the Files icon.
2.Find and highlight a file.
3.Press the  key > Copy. 
4.Select a location to store the file.
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							5.Click a folder.6.Press the  key > Paste. 
Related information
Send a file, 115 
Managing files and attachments
View properties for a file
You can view the size, author, publication date, and other properties of a file.
1.On the home screen or in a folder, click the Media icon or Files icon.
2.Find and highlight a file.
3.Press the  key > Properties. 
Related information
Hide a file or folder, 136
View a hidden file or folder, 137
Copy, move, rename, or delete a file
1.Do one of the following:
•On the home screen or in a folder, click the Files icon.
 • On the home screen, click the Media icon. Press the  key > Explore.
2.Find and highlight a file.
3.Press the  key. 
•To copy a file, click Copy. Navigate to a location. Click Paste.
•To move a file, click Cut. Navigate to a location. Click Paste.
•To rename a file, click Rename. Type a name for the file. Click Save.
•To delete a file, click Delete.
Hide a file or folder
To view a file or folder after you hide it, you must remember the location of the file or folder.
1.On the Home screen, click the folder that contains the file or folder you want to hide.
2.Press the  key > Explore. User GuideFiles and attachments
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							3.Find and highlight the file or folder you want to hide.4.Press the  key > Properties. 
5.Select the Hidden checkbox.
6.Click OK.
After you hide a file or folder, it is no longer visible on your BlackBerry smartphone.
Related information
View a hidden file or folder, 137
View a hidden file or folder
You can view files or folders that you hid.
1.On the Home screen, click the folder that contains the file or folder that you hid.
2.Press the  key > Explore. 
3.Browse to the folder that contains the file or folder that you hid.
4.Press the  key > Show Hidden. 
Related information
Hide a file or folder, 136 
Open a password-protected .pdf file
To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that 
supports this feature. For more information, contact your wireless service provider or administrator. 
1.In a .pdf file, when the "Password protected document" message appears, press the  key. 2.Press the  key > Enter Password. 
3.Type the password.
4.Press the  key on the keyboard. 5.Press the  key > Open Attachment or Download Attachment > Yes. 
View tracked changes in a document
In a document, press the  key > Show Changes. 
To hide tracked changes, press the  key > Hide Changes.
View the table of contents in a document
Depending on the document type, you might not be able to view the table of contents.
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							In a document, press the  key > Table of Contents. 
To move to a specific heading, click a heading. Click Jump.
Move around a spreadsheet
In a spreadsheet, press the  key. 
 • To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the  key on the keyboard.
•To switch worksheets, click Next Sheet or Prev Sheet.
•To view a list of worksheets, click Table of Contents.
•To move to a specific worksheet, click Table of Contents. Click a worksheet. Click View.
View the content of a cell
In a spreadsheet, click a spreadsheet cell.
Change the size of a column
In a spreadsheet, do one of the following:
•To change the size of a column, click the column label. Click a size.
•To view all the text in a column, click the column label. Click Fit.
•To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of 
the spreadsheet. Click a size.
 • To change the column size for all spreadsheets, press the  key > Options. Change the Column Width field. Press 
the 
 key > Save.
Set display options for a spreadsheet
1.In a spreadsheet, press the  key > Options. 
•To view the gridlines in the spreadsheet, change the Show Gridlines field to Yes.
•To label spreadsheet rows with numbers and columns with letters, change the Display Labels field to Yes.
2.Press the  key > Save. 
Move around pages in a multipage .tif file
In a multipage .tif file, press the  key. 
•To view a list of pages in a multipage .tif file, click Table of Contents.
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							•To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View.
•To switch pages in a multipage .tif file, click Next Page or Prev Page.
Switch presentation views
In a presentation, press the  key. 
•To view text only, click View Text.
•To view text and slides, click View Both.
To view the presentation in its original format, click View Slides.
Switch slides
In a presentation, press the  key > Next Slide or Prev Slide. 
Rotate or zoom in to or out from a slide
When viewing a presentation in slide view, press the  key. 
•To rotate a slide, click Rotate.
•To zoom in to or zoom out from a slide, click Zoom In or Zoom Out.
 • To zoom back to the original slide size, press the  key > Fit to Screen.
Save a slide
1.When viewing a presentation in slide view, press the  key > Save Slide. 
2.Type a name for the file.
3.Click Save.
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							Troubleshooting: Files
A message, attachment, or Google Mail conversation 
is cut short or doesn't appear
Try the following actions:
•Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
•If "More available" appears at the end of the message or attachment, press the  key > More or More All.
•If part of a Google Mail conversation doesn't appear, press the  key > More of Conversation.
•If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the 
attachment again.
Related information
Receive only the first section of long email messages, 
A skipped content bar appears in a document
More content is available for you to download to your BlackBerry smartphone.
1.To download the content, click the skipped content bar.
2.Click More.
A question mark appears on a slide
A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide.
1.To download the slide, highlight the slide.
2.Press the  key > Retrieve.
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