Blackberry Bold 5 User Manual

							8. Press the Menu key.
9. Type a name and a phone number.
10. Press the  Menu key.
11. Click  Save.
Change a contact in your fixed dialing list 1. From the Home screen, press the  Send key.
2. Press the  Menu key.
3. Click  Options.
4. Click  FDN Phone List .
5. Highlight a contact.
6. Press the  Menu key.
7. Click  Edit.
8. Change the contact information.
9. Press the  Menu key.
10. Click  Save.
Delete a contact from your fixed dialing list 1. From the Home screen, press the  Send key.
2. Press the  Menu key.
3. Click  Options.
4. Click  FDN Phone List .
5. Highlight a contact.
6. Press the  Menu key.
7. Click  Delete.
Smart dialing
About smart dialing With the smart-dialing feature, you can set a default country code and area code for phone numbers so that you do not have to dial a country
code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set.
Some country codes are not supported by the smart-dialing feature.
In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently so that you can quickly
call a contact in that organization by dialing only the extension for the contact. If you add contacts from that organization to your contact list,
when you add their phone numbers, you can type only the extensions instead of typing out the main phone number for the organization.User GuidePhone39 
						

							Set the default country code and area code1. In the phone application, press the  Menu key.
2. Click  Options.
3. Click  Smart Dialing .
4. Set the  Country Code  and Area Code  fields.
5. In the  National Number Length  field, set the default length for phone numbers in your country.
6. Press the  Menu key.
7. Click  Save.
Note:   When you calculate the default length for phone numbers, include your area code and local number, but do not include your country
code or the National Direct Dialing prefix.
Set options for dialing extensions 1. From the Home screen, press the  Send key.
2. Press the  Menu key.
3. Click  Options.
4. Click  Smart Dialing .
5. In the  Number field, type the main phone number for an organization.
6. In the  Wait For field, set how long your BlackBerry® device waits before dialing an extension.
7. In the  Extension Length  field, set the default length for extensions.
8. Press the  Menu key.
9. Click  Save.
TTY support Depending on your wireless service provider, this feature might not be supported.
About TTY support When you turn on TTY support and you connect your  BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make
calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY
device.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your
BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit
www.shopblackberry.com .
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							Turn on TTY support1. From the Home screen, press the  Send key.
2. Press the  Menu key.
3. Click  Options.
4. Click  TTY.
5. Change the  TTY Mode field to Yes.
6. Press the  Menu key.
7. Click  Save.
A TTY indicator appears in the device status section of the screen.
To turn off TTY support, change the  TTY Mode field to No.
Hearing aid mode Depending on your device model, this feature might not be supported.
About hearing aid mode In hearing aid mode, or telecoil mode, the magnetic signal of your  BlackBerry® device is modified to an appropriate level and frequency response
to be picked up by hearing aids that are equipped with telecoils.
Turn on hearing aid mode 1. From the Home screen, press the  Send key.
2. Press the  Menu key.
3. Click  Options.
4. Click  Hearing Aid Mode .
5. Change the  Mode Enabled field to Telecoil .
6. Press the  Menu key.
7. Click  Save.
The H-T telecoil indicator appears at the top of the Home screen.
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							Multiple phone numbers
About multiple phone numbers When you have multiple phone numbers associated with your  BlackBerry® device, you can switch the phone number that you use as your active
phone number. You have multiple phone numbers associated with your device if one of the following situations applies:
• Your device uses a SIM card and your SIM card supports more than one phone number.
• Your wireless service provider has set up your device to support more than one phone number.
• Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone number.
If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all
phone numbers. If you are already on a call, you receive calls to your active phone number only, and any calls that you receive to your other
phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has set up your device to support more than one phone number, you can make calls and receive calls using
your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client
phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a
call, you can receive calls to all phone numbers.
If your wireless service plan supports SMS text messaging and MMS messaging, the first phone number that appears in the drop-down list at
the top of the screen in the phone application is the phone number that you use to send and receive SMS text messages and MMS messages.
You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.
Switch the active phone number 1. From the Home screen, press the  Send key.
2. Click your phone number at the top of the screen.
3. Click the phone number that you want to set as the active phone number.
Phone options
Turn on dialing from the Lock screen 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Password .
3. Set the  Allow Outgoing Calls While Locked  field to Yes.
User GuidePhone42 
						

							4. Press the Menu key.
5. Click  Save.
Sort phone numbers or contacts on the Phone screen 1. From the Home screen, press the  Send key.
2. Press the  Menu key.
3. Click  Options.
4. Click  General Options .
5. Perform one of the following actions: • To sort phone numbers or contacts by frequency of use, change the  Phone List View field to Most Used .
• To sort contacts alphabetically by contact name, change the  Phone List View field to Name.
• To sort phone numbers or contacts by recency of use, change the  Phone List View field to Most Recent .
6. Press the  Menu key.
7. Click  Save.
To sort phone numbers or contacts by call logs again, change the  Phone List View field to Call Log .
Hide or display your phone number when you make calls The wireless network can override the option that you choose.
1. From the Home screen, press the  Send key.
2. Press the  Menu key.
3. Click  Options.
4. Click  General Options .
5. Perform one of the following actions: • To request that your phone number is hidden, change the  Restrict My Identity field to Always.
• To request that your phone number is displayed, change the  Restrict My Identity field to Never.
• To request that the network decide whether to hide or display your phone number, change the  Restrict My Identity field to Network
Determined .
6. Press the  Menu key.
7. Click  Save.
Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. On the Home screen, click an application icon.
2. In an application, press the  Menu key.
3. Click  Options.
4. If necessary, click  General Options.
5. Change the  Confirm Delete field to No.
6. Press the  Menu key.
7. Click  Save.User GuidePhone43 
						

							Stop ending calls when you insert your device in the holster1. From the Home screen, press the  Send key.
2. Press the  Menu key.
3. Click  Options.
4. Click  General Options .
5. Change the  Auto End Calls field to Never.
6. Press the  Menu key.
7. Click  Save.
Answer calls automatically when you remove your device from the holster 1. From the Home screen, press the  Send key.
2. Press the  Menu key.
3. Click  Options.
4. Click  General Options .
5. Change the  Auto Answer Calls  field to Out Of Holster .
6. Press the  Menu key.
7. Click  Save.
Reset a call timer A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service
provider.
1. From the Home screen, press the  Send key.
2. Press the  Menu key.
3. Click  Status.
4. Click  Last Call or Total Calls .
5. Click  Clear Timer .
6. Press the  Menu key.
7. Click  Save.
Phone shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
• To change your ring tone, from the Home screen, press the  Send key. Press the  Menu key. Click  Set Ring Tone .
• To check your voice mail, press and hold  1.
• To send an incoming call to voice mail when your  BlackBerry® device is inserted in a holster, press and hold the  Volume Down key on the
right side of your device.
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							• To set up speed dial for a contact, on the Home screen or in the phone application, press and hold the key that you would like to assignspeed dial to.
• To add an extension to a phone number, press the  Alt key and the  X key. Type the extension number.
• To type a letter in a phone number field, press the  Alt key and the letter key.
• To insert a plus sign (+) when typing a phone number, press the  O key.
• To turn on the speakerphone during a call, press the  Speakerphone key ( 
 ) on the keyboard. To turn off the speakerphone during a call,
press the  Speakerphone  key again.
• If you are using a wireless headset, to stop listening to a call with the headset, press the  Speakerphone key. To listen to a call using the
wireless headset again, press the  Speakerphone key again.
• If you have multiple phone numbers associated with your device, to change the active phone number, from the Home screen, press the Send  key. Click your phone number at the top of the screen. Click a phone number.
Phone troubleshooting
I cannot make or receive calls Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list
or turn off fixed dialing.
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.
• If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from
and receive calls to is set as your active phone number.
Related topics
Fixed dialing, 38
Call blocking, 37
Call forwarding, 35
Switch the active phone number, 42
My phone number appears as Unknown in the phone application If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in
the phone application. On the Home screen or in a folder, click the  Options icon. Click  Advanced Options . Click SIM Card . Highlight the
phone number. Press the  Menu key. Click  Edit SIM Phone Number . Type your phone number. Press the  Enter key.
User GuidePhone45 
						

							I cannot check my voice mailTry performing the following actions: • If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail usinga shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate
phone number.
• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator.
I cannot make calls using a voice command Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network.
• If you are using a  Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device
supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
• Verify that your keyboard is unlocked.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language
options. Certain languages might not be supported.
Related topics
Change the voice dialing language, 197
Bluetooth technology, 216
I cannot change the number of times that my device rings Depending on your wireless service provider, you might not be able to choose the length of time that your  BlackBerry® device rings before the
call is picked up by voice mail. For more information, contact your wireless service provider.
Some features are not available on my device The availability of certain features on your  BlackBerry® device might be affected based on various items such as your device model and wireless
service plan.
If your email account uses a BlackBerry® Enterprise Server , your organization might not have set up some features or might prevent you from
using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit
www.blackberry.com/go/devices .
Related topics
Feature availability, 10
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							Visual voice mail
About visual voice mail Visual voice mail allows you to view your voice mail on your BlackBerry® device in a message list so that you can quickly see the details of a
voice mail, such as the sender, the length of the message, and the date and time. You can pause or fast-forward a voice mail, or listen to your
voice mail in any order.
If you delete a voice mail on your device, the voice mail is also deleted from your wireless service provider's voice mail system. Likewise, if you
delete a voice mail from your wireless service provider's voice mail system (by calling your voice mail system), the voice mail is also deleted
from your device.
Your wireless service provider’s voice mail system might delete voice mails automatically after a specific period of time. If you do not want a
voice mail to be deleted from your device, you can save the voice mail to your device.
Listen to a voice mail message 1. On the Home screen, click the  Visual Voice Mail icon.
2. Highlight a message.
3. Press the  Menu key.
4. Click  Play.
Return a call When you receive a voice mail, you can return the call quickly through the menu. You cannot perform this task if the phone number is unknown.
1. On the Home screen, click the  Visual Voice Mail icon.
2. Highlight a message.
3. Press the  Menu key.
4. Click  Call  .
Reply to a voice mail with an email, PIN, SMS text, or MMS message 1. On the Home screen, click the  Visual Voice Mail icon.
2. Highlight a message.
3. Press the  Menu key.
4. Click  Reply As.
5. Click a message type.
User GuideVisual voice mail47 
						

							Forward a voice mailYou can forward a voice mail as an attachment to an email or MMS message.
1. On the Home screen, click the  Visual Voice Mail icon.
2. Highlight a message.
3. Press the  Menu key.
4. Click  Forward As .
5. Click a message type.
Save a voice mail 1. On the Home screen, click the  Visual Voice Mail icon.
2. Highlight a message.
3. Press the  Menu key.
4. Perform one of the following actions: • To save the voice mail as an audio file to your device memory or to a media card, click  Save As.
• To save the voice mail in the Saved Messages folder on the Home screen, click  Save.
Change your voice mail greeting 1. On the Home screen, click the  Visual Voice Mail icon.
2. Press the  Menu key.
3. Click  Options.
4. Click  Set Greeting .
5. Perform one of the following actions: • To use the standard voice mail greeting that includes your phone number, change the  Select greeting type field to Standard
Greeting .
• To use the standard voice mail greeting that includes a recording of your name, change the  Select greeting type field to Greeting
With Name . To record your name, click the  record icon. When you are finished, click the  pause icon.
• To use a greeting that you create, change the  Select greeting type field to Personal Greeting . Click Create Greeting . To record
your greeting, click the  record icon. When you are finished, click the  pause icon.
6. Press the  Menu key.
7. Click  Save.
User GuideVisual voice mail48